Review from Carol S (Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience

I can honestly say, I would highly recommend this beautiful nursing home. You are instantly welcomed into the family environment. The home truly demonstrates professionalism across all areas of service. They provide outstanding care, and most importantly, they are customer focused, putting our needs

first. I'm so lucky to have found such a wonderful place, with amazing people to care for me.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you so much for your lovely words. The staff team are or greatest asset and we will pass on your thoughts to them all!

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Review from Susan P (Niece of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience

My aunt has been at Elizabeth House for the last 11 month and she loves it! All the staff are so friendly and make my aunt feel at home by treating her with respect and adhering to her individual needs. She is so relaxed here and enjoys the activities she takes part in and all interactions with staff

- especially with the therapy dog.
As her family, I'm so pleased to see how settled, happy and content she is. The staff are brilliant, approachable, caring and are great at keeping me updated on any changes with my aunt. It's a weight off my mind knowing my aunt is safe, happy, well fed and has tea/coffee on tap!

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team and our therapy dog welcome your kind words!

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Review from Thomas G (Husband of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

My wife has been a resident of Elizabeth House for nearly 7 years and her care needs have changed over the years. The staff have been brilliant and fully understand her changing needs and I would have no problem recommending them to anyone. My wife's Dementia (FTD) is certainly quite advanced and the

staff are able to give me updates as and when they see changes which does put my mind at rest.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team adapt to the needs of all of our wonderful residents. Thank you for taking the time to write this review, which is really appreciated.

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Review from Jade W (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience

My father with Alzheimer’s disease stayed in Elizabeth House for respite for a week; it was the first time putting him on respite, so we were apprehensive. All the staff were fantastic throughout. We received regular updates about how my dad was settling in, which was comforting, and every engagement

we had with the staff members was positive right from the initial assessment.
My dad also spoke very highly of the establishment and the care he had received when he returned home. Would definitely use Elizabeth House again for another period of respite.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

It is always difficult for anyone moving into care, and we're aware that this can and does affect not only the new resident but quite often relatives too. We appreciate your kind words.

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Review from Simon W (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

A lovely, caring team at Scorton Care Village.
Looked after my father for nearly two years after he developed Rapid Onset Dementia.
From the front office to the care and support teams, they have provided excellent care in difficult circumstances.

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Review from Nicola T (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

Carers/staff are always there when Mother/Father need help to move out of chair/bed. Always very pleasant and chatty when I visit. When needing information on my parents, they are always happy to inform me. Their patience is second to none, and when needed to get drinks, they (carers) always oblige.

The care village is spotless. My parents are showered regularly and treated with respect - I feel extremely comfortable leaving my parents in the care of Scorton Care Village.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time to give a lovely review. Our staff team are really wonderful here at Scorton Care Village, and we will ensure that they are aware of your kind words.

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Review from Alison S (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

My mother has Alzheimer's Disease, which has progressed to a stage where she is unable to walk, is very sleepy and cannot carry out any day-to-day activities or do anything for herself. I usually visit twice a week, and when I visit, she now tends to communicate by nodding or shaking her head and has

her eyes closed. However, most of the time, she is asleep. I am unable to comment about activities in the home, it has been some time since activities were being done during a visit, but there are games etc, on shelves in the lounge, which I'm sure are used. Overall, I would say the care home is good, the staff are friendly and cheerful, and I feel this is a really important aspect of the care provided. I think Mum enjoys the food, she has a good appetite, and her weight appears to be stable. If Mum has any problem, I'm sure I would be contacted.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff and management of the home communicate with all relatives and ensure that any concerns are discussed. We take on board your suggestion about activities, and we are in the process of advertising for more activities staff to join our team. It can be very difficult to engage some of our residents to partake in events either in groups or individually, but staff try their best at all times. All personal files have activities documented when they have taken place/or not and monitored to ensure that all have the opportunity to engage socially.

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Review from E G (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with Scorton Care Village. Generally, the home appears to be run well, with good communication among the teams. The carers are exceptionally caring, kind, sensitive and respectful to residents and visitors alike. I have great confidence in the all. It is easy to enquire about any aspect

of care and any queries that cannot be answered immediately are always followed up. My only suggestion for improvement would be regarding activities/stimulation for my relative. I would certainly recommend the home to others.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your review. We have noted your suggestion for improvement in regard to activities/stimulation for our residents, and we are currently in the process of advertising to recruit activities staff who will support more events.

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Review from Joann B (Daughter-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

Scorton Care Village was very supportive, kind and helpful in caring for my father-in-law. It was a difficult time for the family, especially my mother-in-law, and every time we visited, we were welcomed by all, kept updated on care regularly and treated so kindly. The care my late father-in-law received

was wonderful. He was always spotlessly clean and treated with empathy and dignity. They helped to make a difficult situation bearable - thank you.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We are so sorry for your loss. Our staff team care for not only your loved ones but for the wider family too. Many thanks for your kind words.

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Review from A G (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience

Dad has been in Scorton since January 23. He has settled in very well, and the staff treat him with dignity and respect. The rooms are bright and airy, and personal possessions are allowed, which is important to him. The staff and admin are brilliant, and nothing is too much trouble for them. The home

and room are very clean at all times. The entrance is inviting, especially upstairs. The only thing I would say is a tea/coffee machine for the visitors would be good, although talking to admin, they said just ask in the ward if we can make a drink; we would be happy to pay.
Also, it would be nice if maybe once a week or fortnite, there could be a quick meeting with a nurse and carer to update us on Dad and how he is doing, what meds he is on if there is a change in him and if there is anything we can do to help him/them.
His personal care is also very good, and he is always clean-shaven and in clean clothing. Excellent overall.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time with your review. We encourage all residents to bring in personal possessions which can make their personal space special to them. We have taken on board your suggestion of providing a coffee/tea-making space for visitors to use when staff are unavailable to help with this hospitality. We hope that your Dad continues to enjoy living with us.

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Review from Jane W (Friend of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience

Lots of improvements taking place around the home, and there appear to be higher levels of staffing which is good too.
On my visits, my friends appear to be well looked after. He is, unfortunately, mostly confined to his bed nowadays, but says he is "ok" and does sleep a lot.
I have found the staff

always helpful, especially the ladies in the office, if I have any queries.
I feel confident that my friend is receiving good quality care and have no concerns at this moment in time.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your review. We aim to respond to any query, big or small and are happy to hear that staff are responsive to visitors. We are undergoing an upgrade within the service and are pleased with the responses we are receiving from residents and visitors.

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Review from Gerald R (Brother of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

Externally the home is adequately managed. The entrance is welcoming, as is the staff at reception. All the care and nursing staff are friendly and attentive. I feel that my brother is receiving good care at this home. Only occasionally, I have had to draw the attention of the staff to minor aspects

of personal care, such as fingernails and hair. He appears to be happy and comfortable.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

The staff team ensure all residents receive the care and support to meet their needs. We're sorry if you have had to draw attention to minor aspects of the care your brother receives. Please let us know if you have any further concerns, and we will be happy to discuss these in detail.

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Review from V W (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

I would like to write a belated review to thank Scorton Care Village and the Archery Bower House for the care my late mum received during her 2 years and 8 months there. She spoke with a great deal of affection about many of the staff. Her room was large and bright and had a lovely view of fields, trees

and birds which she loved to watch. She was very well cared for and considered several of the staff her friends.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We really appreciate your kind words. So sorry for your loss. We will pass on your thoughts to the staff team. Thank you.

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Review from Graham C (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

I would belatedly post this review in relation to my mother's time in the Archery Bower House in Scorton Care Home.
She was a resident in Scorton for two years and eight months until she passed away, and during that time, we found the facilities and the staff to be excellent.
She had a lovely room,

was generally happy with the food and only spoke well of all the staff.
From a family member's perspective, it was a comfort for us that she was content and well looked after, and I found the staff to be excellent, very friendly and approachable.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for the kind words. Your mother was a wonderful lady, and the staff team were very sad about her passing.

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Review from A M (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

Dad has settled in really well. He seems very content and is well looked after. He is treated with dignity and respect. All the staff are very friendly and helpful. We are all made to feel very welcome and at home. Thank you to all staff.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for taking the time to review the care and support at Scorton Care Village. We are very proud of the staff team and the care and support they give to all of our residents and their families.

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Review from June C (Partner of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience

My partner was in Elizabeth House for almost a year, five days short. The staff go above and beyond their duties. All staff are very friendly with a lovely, welcoming smile. Housekeeping keeps the facility spotless. My partner felt very comfortable there and called it his home. He passed away in August

in Elizabeth House, and the dignity he was given goes beyond words. To the manager - you have fantastic staff - feel proud.

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Review from J A (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience

The staff have been so kind and helpful with my parents, showing much respect to them, and always giving them the time to talk. They have been very helpful to myself and my brother, listening to our concerns and dealing as appropriate. My only criticism would be that not enough info is given at the

beginning of the residency, i.e. money for things and naming clothes, but these are minor issues so easily fixable.

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Review from John S (Son of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience

A very well-run home with friendly and professional staff. Clean and spacious areas, but with a real homely atmosphere. High standards are obvious but with a lot of room for informality. Residents cared for but without constant interventions.

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Review from Sarah C (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

Dad came to you in 2018 in an emergency when Mum was rushed to hospital. Two months later, Mum came out of the hospital and stayed with Dad in a double room for her recuperation. We made the difficult decision about their futures. Dad remained at Scorton Care Village, and Mum returned home. Dad’s dementia

continued to deteriorate, and sadly he died this year.
We would like to say a big thank you to all of the staff of Scorton Care Village for the wonderful care you gave Dad during his stay. The commitment you show to your residents is truly outstanding and is much appreciated by all of the family.
Also, we would like to thank you for the care you have given to us as a family. This ranges from a cup of tea and a chat when we visited, sending photos of Dad on Christmas Day (when we couldn’t visit due to Covid), allowing us all, children and grandchildren, to sit around a table to celebrate his birthday, baking him a birthday cake and giving Mum flowers on their 39th Wedding Anniversary.

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Review from Laura T (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My mother was very unhappy here for many many reasons. Luckily as she was of sound mind was able to discharge herself. The terms and conditions of leaving a review stop me from saying what I'd like to say. Sadly my mother has now passed away aged 64 so I will leave it to the imagination but I certainly

can't leave a good review.

Reply from Sharon Adjei, Nominated Individual at Scorton Care Village

The team would like to pass on our sincere condolences for your loss.

We are sorry to hear that you feel compelled to write a negative review following the support we feel was given. As always we understand the sadness when someone comes into our service when relatives feel this is not to their liking. On this occasion, we had a different aspect of the care, support, dignity and respect provided not only by the staff here but also by the external people who were part of this support from the receiver of the care. All staff worked tirelessly to ensure that a discharge to home was able to happen for the benefit of the resident/family.

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Scorton Care Village

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Funding & Fees Guide for Scorton Care Village

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