Scorton Care Village

Scorton, Richmond DL10 6EB
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9.7 66 Reviews
  • Scorton Care Village, Richmond
Scorton Care Village provides specialist nursing and dementia care for up to 114 elderly residents, including trial stays, short stay and convalescent care, as well as long-term care.

The beautifully prestigious home is situated within six acres of beautifully landscaped grounds in the village of Scorton.

The Site has a long-standing history in health and social care dating back 150 years.

Overlooking the stunning local countryside, Scorton Care Village has retained many of its original features and richness to create a charismatic, charming and welcoming atmosphere.

The home consists of bright, spacious rooms including a large communal lounge(s) and relaxing dining room(s).

The home sits within close proximity to Richmond, Catterick, Darlington, Northallerton.

Scorton Care Village provides both short and long-term care packages to support older people requiring nursing care. Care plans are established to ensure that each resident receives care tailored to their individual needs.

A diverse and varied activities provision arranged by activities coordinators ensures every day is different for residents at Scorton Care Village.

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Care Provided by Scorton Care Village

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carmen Alina Bacoanu (Registered Manager)
  • Admission Criteria
    • Full pre-assessments completed by qualified staff prior to admission
    • Ages 59+
  • Room Information
    • Single Rooms (110)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2004
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Scorton Care Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,650

  • Fees include all meals, accommodation , heat, light, power, laundry services, activities.


    Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
  • (these prices are only a guideline, please contact Scorton Care Village to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are available on request


  • Parking

  • Parking is on-site and disabled spaces are to the front of the service


Scorton Care Village Reviews (66)

Total of 66, showing 41-60
9.7

Scorton Care Village has a Review Score of 9.7 (9.675) out of 10, based on 29 reviews in the last 2 years. Over all time Scorton Care Village has 66 reviews.

Overall Experience

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Date Published

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Review from Wayne S (Son of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Scorton Care Village for over 5-years, and in that time, he has always had very good care and respect shown.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We appreciate the review you have sent and will continue to provide dignity and respect to your dad and to his visitors. Thank you!


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Review from Alexander B (Son of Resident) published on 28 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I had the chance to visit my Mum, who has chronic mental health after restrictions were lifted, she told me how much happier she was than her previous home and how lovely the staff were and that their professional/considerate/compassionate support with daily activities helps her achieve
a life quality that results in such increased overall positive mood. Given by nature my mum is a very sensitive, thoughtful and compassionate person together with the embellishment of such traits that typically come from the experience of chronic mental health; this is high praise indeed!

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for this review. I will pass on this to the staff and management team, who will be pleased that their hard work is very much noted!


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Review from E B (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Scorton house for about 4-years. I can remember the day we had to come to terms with knowing we could not give my mum the full care she needed at home! The day we left my mum was the hardest of our lives! I cried and felt so much guilt, but I can honestly say with a hand on my heart
that the care staff are outstanding, and they helped me every visit! They are actually like family! During Covid was awful, I did not get to see Mum for about a year, and it was soul-destroying, but the staff made the right call. A decision had to be made as Mum can not swallow, so foods had to be soft, she needs change all the time, but we make the decisions together. They love my mum so much, and I trust them with my heart, and as a daughter, that’s all I need, my mum to be safe, clean and content as much as she can be. They greet me with a smile no matter how hard their shift is. I personally would like to say thank you.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

We are here not only to support our residents but their families as well. Thank you for your review.


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Review from A W (Wife of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the attention and kindness shown to my husband. The staff are friendly and welcoming, and the atmosphere is very homely. I have every faith in the level of care and know that he is in safe hands. Thank you all.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Many thanks for your review. We are pleased that you find the atmosphere welcoming as our staff work hard creating an "home from home " for all our visitors.


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Review from Jonathan B (Son of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care that Scorton has provided to my father, who has some challenging needs.
Very supportive staff who are very professional and have coped very well with him, and I would recommend them to anyone with a relation with advanced dementia.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Many thanks for your review. Our staff are very supportive and ensure that our residents receive the care, support and time they deserve to live their lives. It's our pleasure to support your father.


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Review from G B (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Scorton Care Village for 3-months now. We were all very anxious when she moved in, thankfully, we were worried for nothing. I would recommend this home to everyone. The manager and staff are fantastic. We always feel so welcome when we visit. Covid19 has had such an impact on us all,
the home follows guidelines, and we receive monthly updates by email, which is good. The best outcome is Mum has come on leaps and bounds since moving into Scorton Care Village; she has put on weight, become more confident and is the happiest I have seen her in months.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

So pleased that you find the monthly updates to be useful. We continue to provide relevant information by email to all relatives during these difficult times.


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Review from Janet P (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good to be able to visit again. Mum has been well looked after during these difficult times, and I was always confident that she was been well looked after and supported. The grounds are looking really good this year, and it is a pleasure to sit out in the garden with her and talk about the plants.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your kind words. Our gardener has worked hard to ensure that our floral displays continue to give pleasure to all!


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Review from Alison J (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Elizabeth House for their continued hard work. Keeping relatives informed and allowing us to visit as soon as we were allowed, with efficient testing and a warm welcome has been so appreciated. Supporting my Dad to have Zoom calls has kept him going during the pandemic,
and his needs are met with very high standards of professional practice and kindness. I feel reassured that he's in such good hands.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you very much for your kind words! The staff team work extremely hard to ensure the excellent care provided and will continue to do so.


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Review from Kathleen W (Wife of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is looking after my husband in a caring and efficient manner. His mobility and speech have improved since he became a resident, and his challenging behaviour is managed well. Although visiting is restricted because of Covid regulations, the staff make sure that my visits are pleasant for both
me and my husband. His room is spotlessly clean and tidy. My daily phone call is answered in a very caring manner.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Our staff team work very diligently encouraging the interaction and support of all our residents. Thank you for your review, which is greatly appreciated.


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Review from Anne B (Wife of Resident) published on 13 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wanted to say a big thank you to all the staff for taking such good care of my husband at a difficult time and being so understanding regarding the circumstances. I came in yesterday, the staff were very friendly, and everywhere was very clean. The nurses have done a great job of keeping him on
track with his medication.

Reply from Sharon Adjei, Ops/Clinical Director at Scorton Care Village

Thank you for your review! It has been a difficult time for everyone, and we appreciate your comments.


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Review from G N (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming staff. Visited my mother under Covid-19 restrictions, the testing was expertly carried out and the precautions in the home were excellent and well supervised. Staff were very understanding and available if we required any information on the visiting process. Mother is being
very well cared for and she's very settled and content.

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Review from Janet H (Wife of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband with late-stage Alzheimers was admitted to Sycamore Unit during the lockdown. Not an easy time for me as I wasn't able to settle him in myself or look around the home. However, the staff have been very generous with their time, answering my questions with patience and never appearing too
busy to talk to me about him. Fortunately, he settled down much quicker than I expected, probably because the staff are so well trained and really understand his needs. The impression I have gained over the last 6-months is of caring staff, who I would like to take the opportunity to thank. I was really lucky to visit him this week (cheered me up), and he told me he is happy, which is all I can ask at this stage of his illness; I actually saw his old sense of humour a couple of times. The visit was really well organised, and I really appreciate all the extra work it caused. It was nice for me to meet two of the staff, and I now know what their eyes and hair look like! I look forward to visiting!

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Review from Vanessa B (Wife of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into Scorton Care Village after the home that he was in was taken over by a care home that did not provide the nursing care that my husband needs. Since being at Scorton his condition has improved so much that he is now able to walk a short distance without aid and his delirium and
seizures have decreased greatly. The care given to him by the nursing staff and carers is excellent and his whole wellbeing has improved beyond belief. The only slight downside is the lack of activities provided, I realise the recent pandemic put a stop to outside visits but perhaps a little more music and singing would be a good thing. At the moment he is in unable to watch the television in his own room due to a very bad signal and no WiFi. This, however, is no fault of the home.
I would like to take this opportunity to thank all the staff at Scorton for their hard work in keeping everyone safe during this very trying time and for looking after my husband so well.

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Review from Jennifer S (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Elizabeth House unit in August 2019 following the closure of her previous home.
Mum had, at that time, moderate early impairment of cognition and had been diagnosed with dementia and Lewy Bodies. She suffered frequent Urinary Tract infections throughout the months up to Christmas
and leading into New Year. The UTI,s caused mum increased confusion and low mood. Moving home was also a stressful time for her when changes of environment, staff etc were all happening at once.
The staff and management of Elizabeth House have been extremely kind sympathetic and caring in assisting mum in her new home. At present time UTI,s not recurring.
In the period of Covid-19 we have managed to have telephone conversations daily and Zoom call once per week. Whilst mum is not being visited by family she mostly understands we are not allowed to but occasionally forgets.

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Review from Barry H (Son of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Scorton Care Village after discharge from hospital just under 2 years ago. During that period she has been extremely well cared for and looked after in what was for all of us a difficult time. The staff are always welcoming, warm and accomodating. Recent redecoration and refurbishment
has made a huge difference to the main living areas. The staff and management are always available to chat during our visits and keep us informed when we cannot - such as at the present time.

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Review from Brian H (Brother of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and his wife were both admitted to Elizabeth House at the end of July 2019, suffering from dementia. We were lucky that a care home could take both of them and keep them in the same room. My brother has displayed some challenging behaviour during his time at the home, but the staff and external
help have been able to manage it very well. More recently, he has been losing a lot of weight but the home has managed to keep him interested in food by having his favourites readily available for him. The home manager and her team are very competent and hard working and we have been very happy with the care my brother and his wife have received.

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Review from Susan J (Niece of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident in Elizabeth House for the last two years. We have been very impressed with the quality of care shown and the high standards of the care staff.
Elizabeth House has recently been redecorated and is a warm and welcoming environment.

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Review from Paul H (Brother of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was an emergency placement at Elizabeth House for his own safety. On our first visit to him, we found him to be very content and settled so we asked that he stay there permanently.


My brother has now been there for nearly two years and we have been impressed with the standard of care,

kindness and professionalism of all members of staff. They know all their residents and interact with them throughout the day. We like the way the manager refers to the residents as “guests” and Elizabeth House is their home. The home is clean and not overcrowded at full capacity. Residents are at liberty to wander around the building and there is a garden with roaming chickens. There are regular outings and activities.

If the manager has concerns about my brother, she keeps me informed e.g. when he wasn’t eating properly she told us how they were encouraging him to do so. There are also regular “family” meetings to keep us all up to date with what is happening at Elizabeth House.

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Review from Margaret L (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has resided in the Elizabeth House wing for the past 30 months, the building currently has around 30 residents.
He is well settled there and receives good attention from all the staff who treat him and all the residents, with respect and friendliness.


I'm not there at meal times to judge

on quality, however, he regularly mentions that he enjoys the food and regular tea/biscuits handouts.


Room decor is dated and would benefit from a general makeover, fresh paint/carpeting etc.
I understand that this will be addressed over the coming months.


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Review from Ian Peter S (Brother-in-law of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and comforting. They are aware of individual's needs and treat them with dignity. The home is clean and well-run.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Scorton Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Scorton Care Village is calculated as follows: ( (238 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 329 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scorton Care Village is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Alina Bacoanu

Job Title: Home manager

Joined: 2014

I moved to the UK after living in Italy which time I completed further education to a high standard working in a senior role. My first role upon arriving here in the UK was as a Care Assistant at Scorton Care Village, North Yorkshire. This position gave me an insight into social care and I quickly made many connections within the area on a personal and professional level. My existing skills, knowledge, and experience gave me the opportunity to advance my career by seeking more challenging roles, including Unit Manager and Deputy Manager, before assuming my current position as the Registered Home Manager. During the past few years, I have actioned many changes within the service, achieving an overall “Good” from CQC and raising the profile of the home.


I consider myself to be fair, firm, honest, and committed to my role. I take pride in my work and am resolute when it comes to my responsibilities and accountabilities towards the service, residents, and staff. I am dedicated to ensuring that residents and staff receive the best support at Scorton Care Village and that I continue to make a difference.