Belmont House

High Street, Starbeck, Harrogate HG2 7LW
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8.9 68 Reviews
  • Belmont House, Harrogate
Welcome to Belmont House.

Located in the residential area of Starbeck in Harrogate, close to the town Train Station and Springwater School, Belmont House care home is a custom-built, three-storey care home.

The home is divided into five separate suites, spread over three floors. The Courtyard suite provides residential care for up to 30 people. The Garden and Spring Water suites both provide nursing care for 14 people each. The Park suite provides residential care for up to 17 people living with dementia, while the Promenade suite provides nursing care for up to 26 people with dementia. Each unit has a lounge and dining room for residents to relax and enjoy meals.

The home has three dedicated activities coordinators on-site to enable activities to be provided to all units. Residents enjoy activities in and out of the home which includes trips out to the pub for lunch, entertainers in the home, crafts, gardening, home baking, church services, libraries, 1-1 time and activities for annual special events and days.

They have a 5-star award in Food Hygiene at the home and believe food is a huge aspect of the care at Belmont House. Residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day. The Chef has been accredited with the Gold Standard in North Yorkshire County Council’s Healthier Choices awards.

The door is always open to visitors and the team will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Belmont House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Harrison (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Belmont House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,842
    • Self-Funded Nursing Dementia Care from £1,924

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Belmont House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Belmont House Reviews (68)

Total of 68, showing 41-60
8.9

Belmont House has a Review Score of 8.9 (8.936) out of 10, based on 11 reviews in the last 2 years. Over all time Belmont House has 68 reviews.

Overall Experience

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Date Published

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Review from L G (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Belmont House for about 18 months, the care he has received has been excellent. We have been kept informed on all occasions about his health etc. The activities which are organised for the resi8dents are always fun and well thought out.

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Review from Iain S (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team on Park Suite are fantastic and have a brilliant and caring attitude to the residents.
My dad is very happy staying here.

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Review from Mary D (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident of Belmont House for just over nine years and has spent time in all three units.
Her care in all three has been outstanding and the staff have been caring and mindful of all her needs.

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Review from Anthony S (Husband of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a really good home. The staff understand everybody's needs. I would recommend this home to others.

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Review from Alison C (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic day staff (haven't met night staff).
Fabulous home-cooked meals.
Clean, warm and welcoming environment.
Happy dad = happy daughter.

Reply from Jude Crossley, Admin Officer at Belmont House

Thank you for your response it is much appreciated, your comments have been passed on to the relevant departments


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Review from David M (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since 2013 and has been looked after in the best possible way from day 1. She has enjoyed her meals and the entertainment, she also likes to be pushed around the gardens and sit on the front patio as she is in a wheelchair. The staff are doing as much as possible in her care.

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Review from June W (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after and well cared for. The food is excellent and I have no complaints whatsoever, the home is always nice and clean and I never want for anything.

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Review from Charles A (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, the three most important things are the care, cleanliness and food and drink. The carers and the staff carry out their duties perfectly. The cleaners are superb, there are no nasty smells. The food and drink are excellent, we have an extremely good chef, very well qualified who produces
a varied menu. Finally, all the people involved at Belmont House work very hard to create an extremely pleasant home.

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Review from Maurice E (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, I have known two or three people spend time at Belmont House.
At present, my father is in the residential section and a very good friend is in the nursing wing, both of which are being looked after in an exceptional manner.
I would have no reservations in recommending this
care home to anybody.

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Review from Barry D (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere throughout the home. Very clean and staff friendly and cheerful. My wife is on the Promenade Unit and is very well cared for both during the day and at night. (I have made several visits at night). At all times the staff are not only very helpful but nothing is ever too much trouble
for them.


I am very happy that my wife is here and she might live longer than me. I feel secure in the knowledge that she is in an excellent home.


Reply from Chloe Knight, Home Administrator at Belmont House

Thank you so much for taking time to submit your review. I will make sure your feedback and kind words are shared with our team in our Promenade suite. If you ever have any queries, please do not hesitate to contact us.


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Review from Dennis B (Father-in-law of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All nursing and care staff are extremely dedicated, caring and helpful ensuring resident clothes and bed linen are kept clean and fresh at all times, particularly immediately after ‘mishaps’. The rooms are kept very warm and there is plenty of excellent activity around to keep everyone occupied. The
food is also excellent, plentiful and varied with every effort taken to match everyone’s personal tastes. Treatment and stimulus regimes are tailored to suit the individual's needs to a very high standard.


Regular loss of personal belongings is a concern but staff, particularly the Activities lady, do constantly make every effort to find and recover the relevant articles. The general precautions to keep residents safe and secure, especially for severe dementia residents, are good.


Reply from Chloè Knight, Home Administrator at Belmont House

Thank you for taking your time to leave us a review.


I will make sure that all of the staff on Promenade suite are made aware of your lovely comments.


Kind regards


Home Administrator


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Review from P G (Wife of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome when visiting my husband. Feel confident that he is being looked after very well. I would recommend this home to other people.
The chairs in the lounge really do need cleaning as there are a lot of stains on them and sometimes carry a smell of urine.

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Review from D A (Resident) assisted by family/friend published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good, attentive, friendly and considerate.

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Review from Patricia D (Niece of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering Belmont House we found it a very warm and friendly. The staff all say "hello" to you. The activities are very good and the relatives are welcome to stay which is good for the residents. Rooms are very nice and warm. The staff are very caring and kind and I would be extremely likely to recommend
this care provider to friends and family.

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Review from Nicky G (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident on Courtyard suite in Belmont House since August 2015 and during that time, has received excellent care both physical and emotional. Mum has a lovely modern light room all kept very clean. I am impressed with all staff on Courtyard and also Belmont House as a whole from the cleaners,
laundry, admin team, kitchen, trolley, maintenance staff, the entertainment team and management.
I visit mum on most days so come into contact with many people around the premises and I am always made to feel welcome and there is a general feeling of friendliness and a desire to be helpful. Following an illness at Easter 2017, mum's care needs and dependencies increased significantly and since then the whole team on Courtyard have responded magnificently in a highly professional, attentive, friendly and reassuring way. Mum is treated with patience, respect and her welfare feels like everyone's priority. I am made welcome and kept informed and when mum was unwell, I felt supported by the staff. Thanks.

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Review from Barry D (Husband of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is about Promenade. The care from carers, on the whole, was excellent apart from one agency carer on one day.
The nurses have coped very well with the amount of illness on the unit in keeping everything running well. The activities lady for the unit, in spite of being ill herself, organised
as much as she could for the residents with good results.
Food has been consistently good but I do have a strong concern about the health and safety for the kitchen area of the unit.
It is good that the carers respond willingly to requests for help with the residents or sorting out a problem.

Reply from Chloè Knight, Home Administrator at Belmont House

Hi Barry,


Thank you for taking your time to write your review.


I will make sure that all the staff on Promenade are made aware of your comments, it really is lovely to hear that all of their continued hard work doesn't go unnoticed. I will also make our Head Chef, his team and the activity coordinator aware of your lovely comments too.


With regards to your concerns, please do not hesitate to come and see the managers or myself, and we will endeavour to rectify your concerns.


Kind regards.


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Review from Simon C (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was quite poorly when she came to Belmont, over the weeks, she has improved somewhat. All the staff I have encountered seem to be professional and very kind which is reassuring. Her room seems comfortable with a pleasant view.


Overall, my impression is that Belmont is a place of calmness

with an air of informality which puts one at ease. Security appears good, I have no concerns for my mother's safety or comfort. A very good care home.

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Review from Karen M (Granddaughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother receives is outstanding. All the staff are so lovely they keep us informed and updated to the condition of my grandmother. She is given care of the highest standard, nothing is too much trouble and are always on hand to help advise. I have been very happy and impressed with the
care home.

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Review from Pat H (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had some issues, but hopefully often complaining, these have been dealt with.
These issues seem to be when they have some agency staff on duty.
The regular carers are very good and do a good job, under difficult circumstances. I feel sure the home would benefit with a supervisor.
On the whole,
my husband is being looked after very well and this is a good care home.

Reply from Chloe Knight, Home Administrator at Belmont House

Hi Pat,


Thank you for your review.


If you ever have any concerns or issues, please do not hesitate to contact either myself, the Unit Manager who is in charge of the suite your husband resides on or Claire, our Home Manager and we will endeavour to address the situation.


We do use the agency, we try our best to make sure that there is continuity with the agency staff that we use. We are currently recruiting for permanent care staff to join our ever expanding team here at Belmont House.


Kind regards,
Chloe Knight
Home Administrator


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Review from Ann G (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff. Excellent standard of hygiene. Residents well looked after.

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Current Review Score: 8.9 (8.936)

Overview of Review Score

The Review Score of 8.9 (8.936) out of 10 for Belmont House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Belmont House is calculated as follows: ( (68 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 132 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.519 Points relating to the number of positive Reviews for Belmont House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 11 Positive Reviews ÷ 21.2 = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Harrison

Job Title: Home Manager

Hi, my name is Lindsey and I am the Home Manager at Belmont House, I have been in position for coming up to 4 years. I have been working in Health and Social Care for 15 years, 8 year of this within management positions.