Belmont House

High Street, Starbeck, Harrogate HG2 7LW
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8.9 68 Reviews
  • Belmont House, Harrogate
Welcome to Belmont House.

Located in the residential area of Starbeck in Harrogate, close to the town Train Station and Springwater School, Belmont House care home is a custom-built, three-storey care home.

The home is divided into five separate suites, spread over three floors. The Courtyard suite provides residential care for up to 30 people. The Garden and Spring Water suites both provide nursing care for 14 people each. The Park suite provides residential care for up to 17 people living with dementia, while the Promenade suite provides nursing care for up to 26 people with dementia. Each unit has a lounge and dining room for residents to relax and enjoy meals.

The home has three dedicated activities coordinators on-site to enable activities to be provided to all units. Residents enjoy activities in and out of the home which includes trips out to the pub for lunch, entertainers in the home, crafts, gardening, home baking, church services, libraries, 1-1 time and activities for annual special events and days.

They have a 5-star award in Food Hygiene at the home and believe food is a huge aspect of the care at Belmont House. Residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley with drinks and cakes throughout the day. The Chef has been accredited with the Gold Standard in North Yorkshire County Council’s Healthier Choices awards.

The door is always open to visitors and the team will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Belmont House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lindsey Harrison (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Belmont House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,842
    • Self-Funded Nursing Dementia Care from £1,924

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Belmont House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Belmont House Reviews (68)

Total of 68, showing 61-68
8.9

Belmont House has a Review Score of 8.9 (8.936) out of 10, based on 11 reviews in the last 2 years. Over all time Belmont House has 68 reviews.

Overall Experience

  • 50
  • 18
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Date Published

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Review from Kieran F (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend and colleague is a retired professional musician.
Although I am only here occasionally, I have seen good care and attention with activities to keep people's minds working. Staff seem helpful with radio and CDs - which are of course important to a musician. Individual needs seem to be catered
for.

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Review from Douglas S (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering the car park it was very full and we were unable to park the car. We were asked not to park on the side as the land belonged to the school but eventually parked near a fence with limited time for parking.


On entering the home it was decorated nicely for the Christmas season. We signed

in the book and we were let in by a staff member who was very friendly and showed us to our friend's room. It was very clean and had a friendly atmosphere. Our friend appeared very happy and content and looked well cared. for.

Reply from Chloe Knight, Home Administrator at Belmont House

Thank you for your review.


We are aware that there is some congestion with the parking, we are in talks with the school and the Highways department, we are currently waiting on a response from the council and our local MP with a solution to the problem.


Again, thank you for your review, it is greatly appreciated.


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Review from Yvonne N (Wife of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for.
Well fed.
Home clean and well maintained.
The staff are brilliant with my husband.
Activities for men with a work/labour background are poor.

Reply from Chloe Knight, Home Administrator at Belmont House

Dear Yvonne,


I believe the Activities ladies have since been and spent some time with your husband and yourself and suggested that you both make a list of things that may interest your husband. We will continue to chat with him and yourself to ensure that his requirements are met. If you have any queries, please do not hesitate to contact us.


Kind regards, Chloe Knight.
Home Administrator.


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Review from Charles A (Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident, I cannot fault my care home in any way whatsoever. I do not always agree with the furnishings and the decoration but this is a personal preference. The grey setee in the reception area is a disaster. The courtyard internal gardens are an absolute mess and need a professional to look at
them and advise.

Reply from Chloe Knight, Home Administrator at Belmont House

Dear Charles,


Thank you for taking the time to leave a review.


The new settee is a green Chesterfield, whilst the settee is not to everyone's taste, we think it makes the home look and feel more welcoming. With regards to the Courtyard gardens, we have professional gardeners who come on a regular basis. The gardeners have looked at the ivy and have advised that the ivy is not causing any problems with the walls or the drainpipes, we have asked the gardeners to review the ivy on a regular basis.


As always, we will endeavour to look into the points you raise.


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Review from Bruce W (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed, in hospital, with terminal cancer. She was admitted to Belmont House in the Palliative Care unit. When my sister and I looked around prior to her admission, we were bowled over by the welcoming, friendly and professional attitude of everyone we met.


During her stay she has

been treated with the utmost respect and kindness. The staff are brilliant without exception.

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Review from Tom W (Grandson of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been to visit my grandma on a few occasions, it has made me a lot more comfortable seeing her in this brilliant place.

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Review from Sandra D (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belmont House since August 2015.
She has a lovely room on Courtyard with patio door out to the garden which makes it bright and welcoming.
The staff are really good with her as she is still very anxious and needs reassuring.
Unfortunately, last year she was diagnosed
with breast cancer and has subsequently undergone a mastectomy. Again, the staff were wonderful and extremely caring throughout the process. They have been helpful in ensuring she eats and drinks sufficient and has mostly stabilised her weight loss.
The staff are visibly a team who appear to go about their jobs in a caring and compassionate way, from the cleaners to the office staff and the support workers they all know my mother which is reassuring as I know she is being cared for not just as a resident but as a person they know and like.
The enthusiasm is evident with the team who provide entertainment which makes a huge difference to the quality of day to day life.

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Review from Ailsa M (Wife of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are so friendly and helpful and my husband seems to have settled which is a great relief to me.

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Current Review Score: 8.9 (8.936)

Overview of Review Score

The Review Score of 8.9 (8.936) out of 10 for Belmont House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Belmont House is calculated as follows: ( (68 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 132 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.519 Points relating to the number of positive Reviews for Belmont House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 11 Positive Reviews ÷ 21.2 = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Lindsey

Lindsey Harrison

Job Title: Home Manager

Hi, my name is Lindsey and I am the Home Manager at Belmont House, I have been in position for coming up to 4 years. I have been working in Health and Social Care for 15 years, 8 year of this within management positions.