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St Bernadette's Nursing Home has a Review Score of 8.2 (8.185) out of 10, based on 1 reviews in the last 2 years. Over all time St Bernadette's Nursing Home has 2 reviews.
Review from Belinda P (Daughter of Resident) published on 10 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Calope-Crossland, Home Manager at St Bernadette's Nursing Home
Thank you very much for the review. We are here to provide care and treat all of you guys as part of our family. "Care is our Passion!"
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Review from Amanda R (Friend of Resident) published on 20 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Calope-Crossland, Home Manager at St Bernadette's Nursing Home
From the management and staff of the home, we would like to say thank you for the review. This is the reason why we are here. To provide quality care. Every resident who comes into the home, including their family and friends, are treated as a family. We are here to listen. With this complement, it makes us to deliver more and beyond what is expected from us.
Again, thank you, and we value it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 8.2 (8.185) out of 10 for St Bernadette's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for St Bernadette's Nursing Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.185 Points relating to the number of positive Reviews for St Bernadette's Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 1 Positive Reviews ÷ 5.4 = 0.185
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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