Berwick Grange

14 Wetherby Road, Harrogate HG2 7SA
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9.0 43 Reviews
  • Berwick Grange, Harrogate
Berwick Grange is a purpose-built care home with a peaceful and spacious environment. Dedicated to residential dementia and nursing dementia care, a round-the-clock team supports residents across two floors with passion, dignity and kindness.

Award-winning music therapy (designed to alleviate the symptoms of living with dementia, to isolate loneliness and to support memory/motor skills) forms part of a diverse diary of activities, and an on-site dedicated chaplain provides opportunities for private reflection and pastoral support, irrespective of faith.

Berwick Grange benefits from open lounges and communal areas, plus a spacious, secure garden.

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Care Provided by Berwick Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Steve Edgar (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006

Funding & Fees Guide for Berwick Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,566 – £1,637
    • Self-Funded Nursing Dementia Care £1,686 – £1,864
  • (these prices are only a guideline, please contact Berwick Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available opposite the front door to the home, further along the road from the medical centre.


Berwick Grange Reviews (43)

Total of 43, showing 21-40
9.0

Berwick Grange has a Review Score of 9.0 (9.038) out of 10, based on 6 reviews in the last 2 years. Over all time Berwick Grange has 43 reviews.

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Review from Barbara F (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for and treated with courtesy and consideration.

Reply from Siva Sivanandarajah, Home Manager at Berwick Grange

Thank you for submitting such a positive review; we are very pleased you enjoyed your stay at Berwick Grange.


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Review from L R (Granddaughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought Berwick Grange was a superb care home which I thoroughly enjoyed visiting my Grandad in. We would always be greeted with a warm welcome by the staff. My Grandad would always have a laugh with the carers and enjoyed chatting them and they were able to put up with him being stubborn! All the
residents seemed content. I would recommend this care home for all round care and support for the family who are welcome at all times and can get involved with their frequent events.

Reply from Siva Sivanandarajah, Home Manager at Berwick Grange

Thank you for your kind words which have been shared with the team at Berwick Grange. I’m glad your Grandfather enjoyed his time with us. We are working to improve the ‘Cleanliness’ and ‘Food and Drink’ ratings from satisfactory to good or hopefully excellent. Additional Housekeepers are being recruited to maintain the environment and new snack boxes have been introduced on all floors which have received positive feedback and of course, residents are still given a variety of options at meal times.


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Review from Elisabeth R (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, caring environment. Could not have wished for a better home for my dad for the last couple of years of his life.

Reply from Siva Sivanandarajah, Home Manager at Berwick Grange

On behalf of everyone at Berwick Grange, thank you for taking the time to write a review, it is most appreciated and it was our utmost pleasure to care for your Father.


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Review from D B (Son of Resident) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for nearly four years at this home. She received excellent care during this time and was treated with both dignity and a very friendly manager. The home itself is a bright, spotlessly clean and attractive place with a large selection of activities. The staff are knowledgeable,
kind and warm in their approach.

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Review from Dawn W R (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident of this wonderful care home in May 2015 having been cared for by my Dad, with help from me for over 6 years. It was a heartbreaking decision but Dad at 91 was both physically and mentally exhausted. Having looked at 4 other dementia care homes, walking through the doors at Berwick
Grange was for us such a relief. We immediately felt the warmth and compassion of the staff and the spacious comfortable open plan lounge/dining room was buzzing with activity. She loved the varied musical entertainment. We could visit anytime, greeted with updates on Mum who was always clean, fresh and dressed appropriately in her favourite clothes. Her personal needs were tended to gently and with absolute dignity; she was safe and enjoyed excellent well-presented food.
The management and staff were second to none. Mum's eyes had always shone with trust for them and in the last 8 weeks of her life, I really understood why - the staff genuinely and wholeheartedly cared. Thank you.

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Review from Judi O (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is aged 88 and has been a resident at Berwick Grange for 6 months. The welcome for her and visiting family has been exceptional. The atmosphere, care and provision for residents is something special. An activities programme is published weekly and residents are encouraged/helped to participate.
The improvement in my mother in the 6 months she has been at Berwick Grange is very noticeable. She is happy, less agitated and generally more 'with it'. Staff morale appears to be high and I am impressed with the level of training staff receive and their ability to engage/employ strategies to engage with residents. I visit at different times/days. I feel my mother is treated as a person.

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Review from Margaret M (Friend of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and approachable, the bedroom of my friend is spotless with fresh flowers on the chest of drawers. The doors in the lounge are open for access to the garden. There is music playing for a sing song. It is very nice.

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Review from L B (Friend of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted that my friend is cared for and happy and enjoys the social activities.

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Review from Christine W (Wife of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated very well the day he was transferred from the hospital to the nursing home. He wasn't very pleasant to the people who were helping him but they got on with the job of getting him sorted and into bed. The staff throughout are very cheerful and helpful and nothing is too much trouble
for them. My husband has settled down now and seems very happy where he is.

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Review from Janet D (Regular Volunteer) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited and shared with residents in Carol service, conducted by Student Methodist Minister.

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Review from Jennifer M (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Berwick Grange is a modern, bright well run care home. The staff are efficient, patient and kindly. My mother has dementia but has settled in well. The food is good and varied. The activities are run well.

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Review from BF (Niece of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty moved to Berwick Grange in November 2016 and the staff have been amazing. All the staff are caring, knowledgeable, kind and very supportive to my Aunt and to me. The facilities are excellent, the building is modern and well appointed and immaculately clean. It's a lovely place.

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Review from Jeannie G (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been welcomed into the home and is looked after as part of a family. There are lots of activities and whilst dad cannot take part others are kept active and engaged.
The care team have a grat deal of empathy and make us all feel welcome.

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Review from G S (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was looked after in a caring and diligent manner. I had no idea what end stage dementia was like. I was glad that we could get mum into Berwick Grange from the hospital. She had a peaceful and caring end to her life. All seemed to be looked after in a dignified way. Thank you.

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Review from Jude W (Niece of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed by the kind, caring and cheerful staff at Bewick Grange. My Auntie, who has dementia is well cared for and generally happy. She can be difficult at times, arguing, being rude and aggressive and even hitting, but despite this, the staff speak kindly and fondly of her and always treat her
with dignity. I am amazed that when my Aunty wets herself or the floor or the future, the staff are keen to "give her a lovely bubble bath" and never show anything else but patience and generosity towards her. As her visitors, we are greeted as friends when we visit. Thank you.

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Review from Pat (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Berwick Grange was home for my mother for the last 18 months of her long life. She passed away on September 10th 2016 at the age of 93 peacefully and with the dignity due to the endless care and diligence of the excellent staff. She had little cognitive ability left when she went into the home, but
she settled immediately and always had a smile on her face. As a family, we are eternally grateful for the wonderful, wonderful staff and facilities afforded to mum and Berwick Grange. Thank you.

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Review from Jim (Nephew of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt to whom I am very close has been a resident of Berwick Grange for over two years. We live some distance away but try to visit at least twice a month. We usually arrive unannounced and always find the care and love shown by the staff to my aunt and all residence to be wonderful. Loads of activities
and always home baking available. All birthdays and other special dates are celebrated. I cannot recommend this care home more highly.

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Review from Lis W (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at the home for 9 months. The staff were very helpful and caring both to my father and the family. The allowed us to visit day and evenings. Despite my father having both Parkinson's disease and dementia and sometimes being disorientated, frightened and awkward the were patient
and kind. The surroundings are good, cleanliness good. Staff excellent.
(The menu is not always suitable for the age and feeding ability of the residents).

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Review from Isabel R (Niece of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given to our aunt is of the highest standard. She is always well dressed, clean and hair and nails well kept. The staff including management, office, catering and carers all know the residents by name and take a part in the overall experience for residents and relatives. We often call unannounced
and observe same quality of care and kindness shown to all. The quality of entertainment of very high standard too. The catering is excellent. really good wholesome tasty meals.

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Review from Monica H (Wife of Resident) assisted by family/friend published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Berwick Grange has been very good. All the staff are extremely caring and helpful and always make us feel welcome. Not only is the quality of care and nursing good but the environment e.g his room, the lounge and gardens are always well maintained and provide different options for our
visits. They are particularly good at naturally bringing relatives together for mutual support. This is a particularly important feature for me and my family. Thank you.

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Current Review Score: 9.0 (9.038)

Overview of Review Score

The Review Score of 9.0 (9.038) out of 10 for Berwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Berwick Grange is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.177 Points relating to the number of positive Reviews for Berwick Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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