Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
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8.9 94 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

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Care Provided by Bilton Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Lee (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Bilton Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,100 – £1,350
    • Self-Funded Nursing Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
    Contact admin for availability on : biltonhall@wecaregroup.co.uk
  • (these prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Bilton Hall Nursing Home Reviews (94)

Total of 94, showing 1-20
8.9

Bilton Hall Nursing Home has a Review Score of 8.9 (8.946) out of 10, based on 14 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 94 reviews.

Overall Experience

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Date Published

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Review from Robert J (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.


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Review from Pete W (Son of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to
anyone. Keep up the great work!

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.


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Review from Ajit K (Husband of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.


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Review from M C (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.
I am happy with this care home.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.


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Review from Linda W (Cousin of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally
bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.
In the end, my cousin was well looked after, as I was at this difficult and upsetting time.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.


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Review from C J (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.


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Review from M M (Power of Attorney of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My
resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You


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Review from Christine S (Cousin of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely
representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.


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Review from B B (Friend of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Convenient location, stunning rural setting. Staff are helpful and friendly at all times. A good atmosphere amongst residents and staff. Some technical difficulties that were overcome in good spirit. My friend seems quite happy here. Good visitor access. A pleasure to visit.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so favourably.


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Review from Lesley W (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives in Bilton Hall Nursing Home gives me complete peace of mind. She has really settled down and enjoys interacting with the staff.
I find the receptionists and staff welcoming and kind, nothing is too much trouble for any of them. Everyone always has a genuine smile on their
faces and are always willing to help if I have a certain request. The home has such a 'family' atmosphere. Well done everyone.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear about the wonderful care your mother receives in Bilton Hall and the lovely 'family atmosphere' in the home. I will share your kind comments with all the team.


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Review from Angela F (Brother of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Bilton Hall Nursing Home we all knew and feel it was the right place for our brother. Warm and all the staff are very friendly. My brother is very happy he loves joining in with all the activities. Definitely recommend.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your brother is at Bilton Hall and that he joins in with our wide range of activities. I will share your kind comments with the team.


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Review from Linda C (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My friend became a resident at Bilton Hall Nursing Home in April 2023. The staff were very enthusiastic for her to be there but on day one she was left alone and we had a telephone call from her because she didn’t know where to go and didn’t know where her room was.
On our first visit it was extremely
warm and when we mentioned this the housekeeper she told us ‘ They just sit around all day’.
Our friend sadly passed away in August and when we went to collect her belongings the lady on the desk never even said sorry.
All of her personal items went ‘missing’ including jewellery and items we had taken in to help her pass the time and feel at home. We were never advised not to take in personal items.
Her clothes had been packed into two bin bags and when we got them home we found they had included three pairs of heavily soiled knickers! This was very distressing. We sent a list of missing items to the care home manager and still haven’t had a reply. Not what you want at such a sad time.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review at this difficult time. We are sorry for your loss and to hear about the experience you have had and apologise for any undue stress caused. We know how difficult and disorientating it is when people move into a care home and would like to reassure you that all our new residents are welcomed into the home and introduced to the team as well as being introduced to other residents and encouraged to socialise with them to build friendships. We have an extensive programme of meaningful activities in the home for the health and mental well-being of residents, which everyone is encouraged to take part in. Our team is caring and compassionate at all times, treating residents with the dignity and respect they deserve, even when they pass away. The manager would have been happy to address your concerns at any time during your friend's stay at the home, but no concerns were raised, she would be happy to address your concerns in more detail.


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Review from L H (Wife of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The outside of the building looks very good with plenty of parking spaces. The inside of the home leaves a lot to be desired, could do with an update and some paint.
Rooms are very basic, the food seems to be well prepared and looked appetising.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall. We are really surprised about your comments as we have had an ongoing programme of decoration within the home and we have had positive comments from residents and relatives within the home. All our bedrooms are decorated as necessary when they become vacant. We have also made improvements in areas of the home not visible to visitors, including the kitchen which has helped us gain a 5 Star food hygiene rating. We are also surprised with your low score for our activities as we have a wide programme of activities and over the last few months this has included entertainers, alpacas visiting and a weekly cheese and wine afternoon. We would be happy to speak to you to understand your concerns.


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Review from M D (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the staff are very friendly towards residents and visitors alike, always smiling and welcoming. Unfortunately, the overall appearance of the home and grounds seems neglected and could do with a good overall. Including paving slabs outside the main entrance with are loose and therefore a trip
hazard. So much more could be done to tidy the grounds up to enhance people's stay.
On the last 3 occasions of visiting my mother my wife who is a nurse has had to ask for bed sheets and a duvet cover for my mother, which came almost immediately but we should not have to be asking.
At over £1000 per week, I expect more for a lady who has spent her life caring for others.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review, which we welcome as it helps us to develop and improve. We are pleased to hear that the staff are always friendly, smiling and welcoming when you visit your mother. We would like to reassure you that the health, safety and well-being of our residents, visitors and staff is paramount and we are looking into the concerns you raise about the pathway to the home and will make any necessary repairs. Bilton Hall is set within 7 acres of gardens and mature woodland with wonderful views of the local area, now that winter is over we will be working to bring them back to their full glory so that residents can enjoy our beautiful outdoor space as the warmer weather sets in.


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Review from Diane V (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management worked so hard to offer a loving, caring home-from-home experience for my father. Nothing was too much trouble, you could feel the love and warmth throughout the building. Dad passed away at the end of December, both him and all our family were treated with dignity and respect
throughout the short time dad spent in your care. I would recommend Bilton Hall to anyone looking for first-class care. It's a special place!

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your kind review of Bilton Hall Care Home. It is always wonderful to hear from families about the hard work and loving care provided by our caring staff. We are pleased your dad received such wonderful loving care. I will share your lovely comments with all the team.


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Review from Richard D (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say what a lovely, caring environment Bilton Hall provides. The staff simply cannot do enough for the residents of the home. Bilton Hall provided an excellent stepping stone for Mum to come out of hospital and receive a few weeks of respite care before moving back closer to home. Thank you
ever so much to all the staff at Bilton Hall, you do an amazing job!

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review. We are delighted to hear how pleased you and your mum were with the excellent care provided at Bilton Hall, during her recent respite stay. We hope she is doing as well in her new setting. I will share your comments with the team.


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Review from David B (Son of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is sat on beautiful grounds, well kept and a real delight to take my father for a walk in the wheelchair. The staff were warm and caring, starting from the moment you entered with the admin team. I couldn't recommend the place more highly.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. The home is set in beautiful grounds and it is lovely to hear that you and your father are enjoying them on your walks. It is also nice to hear how pleased you are with the warm and caring team in the home. I will share your comments with the home.


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Review from Graham M (Son of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival by ambulance, Mum was warmly greeted by reception, care and nursing staff, who immediately made her feel welcome and at home. I cannot praise the staff highly enough for their care and love, which was evident at all times. The Manager made a point of introducing himself to Mum, which was
a lovely, personal touch. Mum was taken to a large, comfortable room with a garden view. Mum's care was put into place immediately, and we left feeling very reassured that her needs would be fully catered for. The family visited regularly and found the care to be first-class and consistent. Mum was treated with dignity at all times. The nursing staff kept the family fully informed of Mum's condition. Staff went the extra mile by making a huge fuss of her 100th birthday, producing a delicious home-baked cake. Sadly Mum passed away after two weeks, without having fully experienced the beautiful surroundings and wonderful amenities on offer. I cannot thank the staff enough for their kindness and professionalism.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall, at what must be such a difficult time for you and the family. It is wonderful to hear how happy you were with the care your mum received during her time at the home. It was an honour to care for your mum and celebrate her 100th birthday with her. I will share your kind comments with all the team.


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Review from George B (Nephew of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given to my aunty. She is very happy and refers to the staff as her friends who will do anything she asks for. Over the two years, we have been involved with Bilton Hall, the staff have kept me informed of her progress and any changes to her care as she is now in need
of nursing care. During the pandemic, the staff worked tirelessly to enable contact with families.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your aunty is in the home and that she refers to the staff as her friends. We work hard to create a caring, warm, friendly, homely environment. I will share your comments with all the team.


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Review from Andrew T (Son of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has made great progress at Bilton care home after her stroke. The care given is excellent, and I am kept informed on all developments and problems. The staff are friendly and helpful, and it is clear they take great pride in doing a good job. I am pleased I chose this home for mum's care and have
no hesitation in recommending Bilton Hall for the care of your loved one.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for completing a review of our home. It is always lovely to receive such wonderful feedback. I share your comments with all the team at Bilton Hall.


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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.113 for Bilton Hall Nursing Home is calculated as follows: ( (84 Excellents x 5) + (35 Goods x 4) + (23 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 160 Ratings = 4.113

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lin Lee

Job Title: Home Manager

Joined: 2023

Lin is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues. Lin is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Lin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression


Frequently Asked Questions about Bilton Hall Nursing Home

What types of Care is Bilton Hall Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bilton Hall Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bilton Hall Nursing Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bilton Hall Nursing Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bilton Hall Nursing Home to the centre of Harrogate?

2.6 mile(s) as the crow flies, distance by road may be significantly further.