Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
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8.9 94 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

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Care Provided by Bilton Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Lee (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Bilton Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,100 – £1,350
    • Self-Funded Nursing Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
    Contact admin for availability on : biltonhall@wecaregroup.co.uk
  • (these prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Bilton Hall Nursing Home Reviews (94)

Total of 94, showing 21-40
8.9

Bilton Hall Nursing Home has a Review Score of 8.9 (8.946) out of 10, based on 14 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 94 reviews.

Overall Experience

  • 61
  • 24
  • 6
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  • 1

Date Published

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Review from A B (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a broken hip operation, my mother was transferred to Bilton Hall on an interim care bed placement. Whilst here the staff provided a good level of care within a culture of respect and commitment to adapt to specific needs e.g her sight improvement all the team aimed to provide the best level
of care and the catering and support staff, in particular, were kind and helpful. The manager and deputy manager were also proactive in helping to arrange transfer to a downstairs room which was quieter and more appropriate and this helped ensure a peaceful passing.

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Review from J M (Mother of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff. A pleasant place to be.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your review. It is lovely to receive such lovely feedback about the team and the home. I will share your comments with the team.


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Review from L H (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to the nursing home during the Covid-19 pandemic so it was difficult to assess things at first. Our experience when restrictions were lifted was that the staff were friendly, helpful and caring. Mum enjoyed the food and the social activities. Her room was always clean and when mum was
diagnosed with end of life the nursing care was outstanding.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review, which we appreciate. We are pleased to hear that your mum enjoyed life in the home and received outstanding care from all the team.


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Review from A B (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so lovely cared for here during the last few months of her life. The staff were just so wonderfully caring.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review of our home. It is lovely to receive such positive feedback about the home and the wonderful care your mother received. I will share your comments with all of the team.


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Review from Ian R (Husband of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, who has Alzheimer's, has recently moved into Bilton Hall. We looked at a number of homes but felt Bilton Hall had the most homely atmosphere where she would feel comfortable. All the staff were very welcoming and helped her to adapt to her new home, and settled in quickly, helping her and making
me feel more comfortable in leaving her.

Reply from lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to complete a review for Bilton Hall. It is lovely to hear how well your wife has settled into the home and how comfortable you feel. I will share your comments with the team.


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Review from T R (Husband of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences when visiting Bilton Hall Nursing Home has been very satisfactory. All the staff that I have been in contact with have always been very helpful and friendly.

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Review from L C (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the best always there for me.

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Review from Kathryn C (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and caring. My mother feels very at home here and is treated with respect.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you for taking the time to leave a review at Bilton Hall Nursing Home. We are delighted to hear you appreciate our staff and the type of care we offer.


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Review from Simon A (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This end of life home is a disgrace. It’s a very profitable care home yet the owners seem to not invest fairly. Should have been on a tv documentary programme.
Tonight I witnessed tinned spaghetti on white toast as food for someone who is dying. This is not nutrition.
Looking at the most recent accounts
I could find online their profit margins were in the high 30% region. Having grown up in a nursing home I know some of the economics of it. This is a clear case of underinvestment. Shame on the owners.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Simon, we appreciate you taking the time to write a review of Bilton Hall following your visit to the Nursing Home. As you might have anticipated, we are disappointed to read your review as we don’t fully recognise your description of either our service or the standards that your remarks appear to convey. Certainly, the circumstances you describe fall short of the standards to which we aspire and would not be acceptable to us as a standard practice. We would therefore welcome an opportunity to discuss your remarks in order to gain a better understanding of the experience upon which your remarks are founded.


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Review from R Y (Husband of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been in the home since May 2021 and due to covid, I have not seen around the home only my wife's bedroom, the pod, office and reception.

Reply from Nathaly Cifuentes Riano, Social Media & Marketing Executive at Bilton Hall Nursing Home

We really appreciate you taking the time out to leave a review about our home.


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Review from J W (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Bilton Hall Nursing Home in the last stages of dementia. She was not an easy patient to care for both physically and mentally, however, the care she received was first-rate. All the staff were caring, compassionate and considerate, whilst maintaining high professional standards.
I am extremely grateful that you cared for mother so well. I cannot recommend you highly enough.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Dear Julie, thank you very much for your kind words. We will pass your comment to our team.


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Review from E S (Wife of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring to me and my husband and very supportive at the time of his death.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you for your kind review; we are happy to pass along your comments to the team here at Bilton Hall!


Kindly,
Bilton Hall Team


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Review from C G (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most outstanding thing about Bilton Hall is the staff are always friendly, helpful and treating residents with respect. As an overseas service user, times have been extremely challenging due to the pandemic; it has given me great peace of mind to know Dad is being well cared for. It has also been
a joy to see video clips on Facebook in previous months and see him dancing or engaging in activities with others. Skype has been a huge bonus when I was unable to travel. On occasions during my visits, Dad has loved going outside in the beautiful grounds.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We are thrilled to read your review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Home. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Review from K O (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and support provided for my mum who is exceptionally happy and calm. The staff are incredibly kind to my mum and towards me.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We are thrilled to read your lovely review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Hall. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Review from J S (Wife of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As I was not allowed into Bilton Hall until the 31st of March, then as a "caregiver", I found the last 8 months extremely upsetting. I had no idea what my husband's room was like and knew very few members of staff. I was finally allowed to see him as a caregiver for 4 visits and then the home was locked
down for 28 days because someone tested positive. I found this even more upsetting and frustrating and we were both distraught. I was finally allowed back in, in May and could see the deterioration in him over those 4 weeks. Now I am allowed inside I am happy with his care and the staff are kind and helpful. I think the restrictions for care homes over the last year have been extremely cruel. My husband and I have been married for 53 years and have never been separated before. It has not been the way we envisaged spending our last months together.

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Review from David R (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Bilton Hall for just under 6 months at the beginning of 2021.
The care she received from everyone at Bilton Hall was exceptional; which is the most important thing.
The care team were exactly that - caring; as well as being kind and courteous to family and friends. We got to speak
with the nursing team whenever we wanted and they were the same names and faces every time - which was great for Mum as she got to know all the people there.
Due to Covid, visits were difficult but always well organised and ensured that all protocols were observed.
In the last few days, the home was very sensitive to compassionate needs. The accommodation and grounds at Bilton Hall are great.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you very much for your kind words. Here in Bilton Hall, we always strive to provide top quality service to every resident and are pleased to hear that you enjoyed your experience here.


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Review from Jane F (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Bilton Hall with a full hip replacement, postoperative delirium and 3 1/2 years with advanced Alzheimer's. She stayed there for 5 months until her death in May. She was much calmer and happier in a caring environment than she had been at home. The staff were fantastic - kind, available,
helpful, and always got back to you. We were kept up to date on my mother's condition and I couldn't praise them too highly, I would recommend them to anyone.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

We sincerely thank you for the positive and kind review. We are thrilled to hear you found your mum much calmer and happy while she was with us.


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Review from T P (Respite Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has not been a long one but I have found everyone I came into contact with helpful. The atmosphere is similar to my home. The nurses and other staff could have been relatives. I thank them all.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Dear Resident, We are thrilled to hear you enjoy your stay here. We truly believe you are part of the family here.


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Review from J C (Brother of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my first visit inside to see my brother since his admission on transfer from hospital last July 2020. We had an outside meeting in August in the garden. We are/was welcomed kindly. The visit went happily and was given privacy (not a problem), carers and administrators were attentive to requirements
and friendly. Also on the telephone or skype meetings. The room was clean and my brother is comfortable. He has lost his mobility.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Hi There, we really appreciate you taking the time out to leave a review about our home.


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Review from D G (Son of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and friendly. Accommodation clean and tidy. Food is ok. Management is approachable and efficient. Standard of care seems good. Location is great.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Hi, we really appreciate you taking the time out to leave a review about our home.


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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.113 for Bilton Hall Nursing Home is calculated as follows: ( (84 Excellents x 5) + (35 Goods x 4) + (23 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 160 Ratings = 4.113

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lin Lee

Job Title: Home Manager

Joined: 2023

Lin is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues. Lin is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Lin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression