Review from Nita A (Wife of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

Due to the specific procedures required during the Covid pandemic, extra work in more ways than one had affected staff in all departments. It has been very much appreciated that the continued caring approach and attention given to my husband in all aspects has never faulted and this has meant a lot

and is a credit to the staff. Being able to see each other on Skype has also been very much appreciated by us both.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Nita, we are thrilled to read your review. We are glad that you are pleased with all the efforts put in by the team here at Bilton Hall Nursing Hall. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from G H (Niece of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience

Beautiful property. Friendly staff. Cannot do enough for you. Residents always come first. Since my Aunt resided at Bilton Hall Nursing Home she has changed for the good. Coming from a bad situation, she loves the home. She is smiling, healthier and loves all the staff. Thank you to all, keep up the

good work. Great atmosphere. Can not say enough. Thanks again.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Bilton Hall Nursing Home

Thank you so much for this lovely review. We love to hear that you see a positive change in her thanks to our care.

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Review from Matthew C (Son of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother's stay at Bilton Hall was unfortunately not a long one but from the day she arrived, she was looked after with great care, sensitivity and dignity.
She was made very comfortable and the staff quickly built up a good relationship, taking into account her dementia and unfamiliarity with her

new surroundings. As a family, we could not have wished for more.

Reply from Param Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Bilton Hall. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Carol I (Sister of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Since my sister has moved into Bilton Hall she has been so much happier, confident and calls it her home, which reflects on the management and staff. What a special place Bilton Hall is. We would like to thank you all for doing such a great job. Keep up the good work. Three cheers for all.

Reply from Param Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Bilton Hall Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Margaret H (Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

I have been poorly in Hospital which started on the 16th of August. I have gone from intensive care to surgical wards, then to another Hospital and then here. I can't thank them enough and I decided I want to live here, this is what I needed. I can't look after myself, I can't walk. But Bilton Hall

has cared for me with kindness and support from everyone here. Care has been excellent, everyone is so good.

Reply from Paramdeep Kaur, Marketing Executive at Bilton Hall Nursing Home

Thank you for your positive review. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.

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Review from A C (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience

Bilton Hall has a lovely welcoming atmosphere, is always spotlessly clean and decorated to a high standard. In the two years, Mum was a resident, Mum was encouraged to participate in the many daily activities, both indoors and in the award-winning dementia-friendly garden. We spent many happy hours

with Mum in the garden. Wonderful meals and wonderful staff for whom nothing was too much trouble.

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Review from Nick C (Son of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Bilton Hall for just under three years prior to her recent death as a result of her Alzheimers Disease. Throughout her stay, she has been cared for with dignity by empathetic and friendly staff. Both the nurses the carers and the catering and entertainment staff have

been very supportive. It is clean and comfortable and as a family, we have had full confidence in their ability to look after mum.

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Review from L H (Friend of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

Always very helpful. My neighbour seems very content here. Staff are lovely.

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Review from A B (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My father had been a resident at Bilton Hall Nursing Home for a few weeks. I asked him on one of my visits how he was feeling. He sat back, looked thoughtful and said "I have never felt so relaxed". We both shed tears of happiness/contentment/relief. He looks well cared for and the staff all treat him

with respect. He enjoys their banter.

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Review from R C (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

As a family, we have all been made welcome. The staff have all been very kind and caring to my father as his surroundings are very new to him. My father has been treated with dignity and respect and appears to be happy and settled.

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Review from D B (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

Mum was apprehensive about going for respite care but after just a few days, settled in and was happy. The staff were very kind and she soon felt like one of the family. When it came time for her to move back home, she was sad to leave them all. She would happily go back in on a permanent basis.

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Review from Jim B (Nephew of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

Very attentive and caring staff.
Super atmosphere, more like home! Nothing seems to be too much bother. Staff always helpful.
More to the point I would certainly not be concerned about coming here.

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Review from Charlotte S (Niece of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience

Visited with my parents and we were made to feel totally welcome - staff were so professional, warm and helpful. The home is beautiful - gracious rooms beautifully presented, lots of staff to help wherever we went. My aunt is clearly SO happy here. It’s very clear that this home is run by a highly professional

team who believe in respect, dignity, warmth and homeliness. Just brilliant and sparklingly clean too. Apparently, the food is delicious, especially fish and chips on a Friday! We look forward to visiting again soon.

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Review from Sheila O (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

My husband has now been a resident at Bilton Hall for almost two years and I have visited him there several times a week throughout this time.
I have the highest respect for all the staff who are consistently kind and efficient. In particular, the standard of nursing care is excellent. My husband

has settled in happily and I have confidence that he is well cared for in all respects.

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Review from Yvonne G (Partner of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

Bilton Hall is very clean, tidy and looks more like a hotel.
The staff and management are very friendly, caring and helpful.
Since my partner has been there since having a cardiac arrest which resulted in brain damage, he is very well settled and looked after very well.
The food is lovely too, with

homemade cakes.
Definitely recommend.

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Review from Cath B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been here for 6 months and we are all very happy with her care.
The staff are very welcoming and mum likes them all.
Friendly and we cannot fault their professional manner or that of the management.
The stunning, prize-winning garden and well-kept grounds and building are a huge bonus.

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Review from David M (Husband of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

My wife was suffering from late-stage Alzheimers and spent the last three weeks of her life in Bilton Hall. The quality of care afforded to her was excellent and she was treated with dignity and respect throughout her all too brief stay. Her private room on the ground floor was well appointed and had

pleasant outside views. My only regret was that she was not well enough to be taken outside to enjoy the scenic surroundings and private enclosed garden. This is a first-class nursing home in a building full of character and the staff are trained to deliver a high degree of client service.

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Review from Stuart A (Son of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother had significant health problems and this care home, through its dedicated nursing and support staff, provided exceptional care. They kept me extremely well informed of her care package. The rooms are bright, airy and fit for purpose. Food is made on the premises and of a high quality. Unfortunately,

my mother was bedridden so I cannot comment on activities. Staff were always caring and compassionate.

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Review from Richard T (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent the last six months of her life as a resident of Bilton Hall Nursing Home. The staff provided all the care, support and security that we could have wished for.
They became members of our extended family, always welcoming yet professional and treated Mum with care and compassion.
The

six months spent there were some of the happiest and most memorable in her last five years. The companionship of other residents, range of activities and quality of care were very important. We as a family wanted the very best for Mum and we believe that we achieved that at Bilton Hall Nursing Home.

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Review from J G (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Lovely location, friendly staff, very helpful, good standard of care and facilities.
Highly recommended.

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Bilton Hall Nursing Home

Care Provided by Bilton Hall Nursing Home

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Funding & Fees Guide for Bilton Hall Nursing Home

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