Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
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8.9 94 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

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Care Provided by Bilton Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Lee (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Bilton Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,100 – £1,350
    • Self-Funded Nursing Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
    Contact admin for availability on : biltonhall@wecaregroup.co.uk
  • (these prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Bilton Hall Nursing Home Reviews (94)

Total of 94, showing 61-80
8.9

Bilton Hall Nursing Home has a Review Score of 8.9 (8.946) out of 10, based on 14 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 94 reviews.

Overall Experience

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Review from M L (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring thoughtful people working at Bilton Hall. Always happy to spend time with my dad who was not in a particularly good way and whose health was deteriorating rapidly.

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Review from Judith G (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's condition has improved greatly since he came to Bilton Hall Nursing Home.
He seems very happy and has settled well. It is a shame that there are no activities at the weekend as he is so much better when he is stimulated.

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Review from A C (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister is happy and has enjoyed her food.

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Review from N C (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and helpful group of carers who helped my dad a lot in his last few weeks.

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Review from Jean L (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial phone call on the 2nd January 2018 the staff have all been extremely helpful and understanding of my mother's needs. Mum was assessed that afternoon and welcomed into Bilton Hall Nursing Home on the following day.
In the short time, mum was in the home the staff built up a lovely relationship
one mum responded to. As we live a long distance away it was comforting to be able to phone and talk to staff at any time.

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Review from G P (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home caters for all of my father's needs. The staff are warm and friendly. I would recommend this home to anyone.

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Review from Stephanie P (Daughter of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum went into Bilton Hall on Christmas Eve from another nursing home. It was all very traumatic, we left the other nursing home with plastic bags. We got to Bilton Hall and they met us there with open arms - so kind and caring. We went on Christmas day and it was so lovely, they are a caring,
happy family. Every time I went I could feel the love and care. What ever I asked for they would drop what they were doing to help. I have recommended a friend and her mother went there too.

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Review from R W (Sister of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only just moved in but vibes are good!

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Review from C T (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy atmosphere. Staff always welcoming and seem to be comfortable with each other. The nursing staff are always really to discuss my husband's situation and deal quickly with any problems we might find.

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Review from Maureen B (Wife of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been here nearly 18 months. We are very satisfied with Bilton Hall. The carers are wonderful. His clothes are kept nicely.

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Review from J C (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Bilton Hall in July and I am very impressed with all the staff - both clinical and non-clinical.
My mother in law spent two years in Bilton Hall ten years ago and I have been associated with B.H. as a GP for 30 years.
I have nothing but praise for the organisation and all the staff.
The
house and grounds are also lovely.

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Review from J W (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had been at Bilton Hall for 8 months, needing full nursing care due to numerous brain tumours (he did not want any more treatment). He was treated as an individual with dignity. The last month of his life they were attentive and at the end, one carer and two nursing staff were sat with him
so he was not on his own. I will always be grateful to the staff who made his last months bearable.

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Review from Joanne G (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff, very caring to both residents and family.
Comfortable, pleasant rooms and communal areas.

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Review from Clive R (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here having been in other care homes. Her dementia was quite progressive but she received the best of care from the staff here. Beautiful relaxed surroundings with a happy atmosphere. We wished we had found Bilton Hall earlier.

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Review from C B (Niece of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is extremely well cared for at Bilton Hall. She was in a previous home which was fine but not as exemplary as Bilton Hall. Her appetite has improved as they've worked hard to encourage her to eat; her skin complaint has ceased but above all she's happy and content. She has peace and quiet when
she needs it but staff are always popping in to see she's OK. Staff are warm and welcoming and they genuinely know her, her humour and love of conversation and company. I recently recommended Bilton Hall to a friend and his mum has recently moved there. I know my aunty is extremely well cared for and that is such a relief to me and such a pleasure to see. Thank you, Bilton Hall.

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Review from E G (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for the last five weeks. I cannot praise the staff enough from the management, nurses, care workers, cleaners, kitchen staff. Everyone goes the extra mile to help in such a professional, kind and caring manner, which has really helped me during this difficult time dealing
with Mum's decline and needing residential care.

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Review from Keith M (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most difficult thing was passing the care of mum to others. However, I should not have been so concerned. The staff at Bilton Hall are beyond exceptional with their care and patience.

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Review from C S (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment we walked through the door, we were treated with respect and sensitivity. All the staff have been amazing and my mother was happy to be there. The public area needs a facelift but that would be my only negative comment.

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Review from Tracey T (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needs nursing care and Bilton Hall Nursing Home is not only the closest to all of the family but is very clean, tidy and the staff are friendly and helpful. They look after my Mum's needs as if she was their Mum.

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Review from Eileen A (Sister of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have had any better support and understanding during this very difficult time. My late sister had advanced dementia and very poor health when she was admitted. The care compassion and devotion that she received from the staff during her stay provided her with the support and dignity that
enabled her to spend the end of her life in such a caring and deserving situation. I shall always be grateful to each one of them.

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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.113 for Bilton Hall Nursing Home is calculated as follows: ( (84 Excellents x 5) + (35 Goods x 4) + (23 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 160 Ratings = 4.113

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lin Lee

Job Title: Home Manager

Joined: 2023

Lin is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues. Lin is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Lin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression