Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW
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8.9 94 Reviews
  • Bilton Hall Nursing Home, Harrogate
Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent standards of care and high-quality facilities in a beautiful tranquil setting.

The home, which is situated in an old manor house, one of the oldest buildings in Harrogate, is set in seven acres of landscaped gardens with extensive lawns, flower beds and mature trees with panoramic views over Knaresborough. There are a range of sitting areas with chairs, tables and parasols to enable the residents to enjoy the outdoors, with a dementia friendly area.

This Jacobean former manor house has up-to-date facilities for up to 60 residents, with all rooms having private en-suite facilities. There are beautiful lounges and dining rooms together with some 'quirky' areas giving residents plenty of spaces to sit and enjoy the company for friends and family.

A person-centred dementia unit has recently been completed offering expert nursing care for people living with dementia. There is a dedicated activities co-ordinator who has developed a programme, offering a wide range of entertainment and activities to suit all tastes.

Situated conveniently between Harrogate & Knaresborough, Bilton Hall offers 24-hour nursing care to residents in a homely, compassionate environment and prides itself on its delicious home-cooked food.

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Care Provided by Bilton Hall Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Lee (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Bilton Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,100 – £1,350
    • Self-Funded Nursing Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,450

  • Please note Fees exclude Funded Nursing Care. Please enquire with the Home for full pricing list.
    Contact admin for availability on : biltonhall@wecaregroup.co.uk
  • (these prices are only a guideline, please contact Bilton Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Bilton Hall Nursing Home Reviews (94)

Total of 94, showing 81-94
8.9

Bilton Hall Nursing Home has a Review Score of 8.9 (8.946) out of 10, based on 14 reviews in the last 2 years. Over all time Bilton Hall Nursing Home has 94 reviews.

Overall Experience

  • 61
  • 24
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Date Published

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Review from P P (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in the home for 5 months until she died. She had a pleasant room and found the lovely quiet lounge downstairs a good place to chat with family. The new "dementia" garden is beautiful and some of the best memories I have of her there is of her enjoying sitting out in the sun and admiring
the flowers. The carers were fantastic - they were gentle, attentive and loving even when my mother was difficult to handle. The deputy manager particularly was outstanding. All the staff were really supportive of me too.

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Review from Dean S (Son of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To be greeted by caring and helpful management also by clean, cheerful, hardworking staff.

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Review from Colin P (Relative of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are hard working, they are helpful/friendly. My mum is happy and getting the help she needs. All the nurses are very good when you ask about your relative who is receiving the care.

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Review from Jennifer E (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Bilton Hall in April 2016 in a fairly poorly state. He quickly recuperated and is doing well for his age. He is 100 years old.

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Review from E T (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and supportive.
Big admirer of the beautiful building and the history of it.
The view from my room is very beautiful.
The garden is amazing and so well looked after.

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Review from Jane W (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has severe dementia and cannot do anything without help, she cannot walk or feed herself. I am away for up to three months at a time, so it is very important to me that mum is looked after properly. I visit at random times and always find my mum is very well looked after. She is always clean
and tidy up and dressed. The home itself looks nicely carpeted and furnished, no nasty smells! Just like being at home! I cannot thank the staff enough for looking after my mum with dignity and care.

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Review from M W (Sister of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful and friendly.

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Review from Tamzin T (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Bilton Hall since February 2015 and has settled in really well. He is happy and very well looked after. I am confident that his needs are supported and he enjoys a happy relationship with the staff who seem to genuinely like and care for him.

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Review from Gila R (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for 9 months and finds everything very pleasant and enjoys all aspects of his life. The caring and friendly staff, delicious meals, interesting activities and events. When I am unable to visit the carers take him out to walk in the lovely grounds and he plays the piano
regularly. I am really happy with every aspect of the care my father receives and I enjoy visiting the home regularly!

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Review from George S (Son-in-law of Resident) published on 2 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A charming historic building with the ambience or country house hotel. The staff are extremely caring and gentle towards residents and visitors!. We have been most impressed with the improvement in our relatives condition, since she arrived were from home four months ago. Entirely due to the work dome
by the staff.

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Review from M B (Sister of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and welcoming management. I am happy with the way my sister is treated.

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Review from Michael H (Son of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel mum is looked after well and she is very happy there. Likes playing bingo and dominoes. The grounds are nice to wheel mum around.

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Review from E W (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly environment with activities provided to stimulate the residents. As a visitor I always feel welcome whenever I call. The observations are that each resident is treated as an individual in their own right and needs, with dignity.
Interest is taken in each person..
Entertainment is
provided which all seem to enjoy. Although mum does not always remember me I see she always has a smile for the staff and seems happy and content.

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Review from Nicola S (Niece of Resident) published on 6 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a very friendly home environment. Lovely grounds to admire and bright rooms to sit in. Always lots of activities for my Aunt to join in with - never a dull moment! Food is consistently very tasty.

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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Bilton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.113 for Bilton Hall Nursing Home is calculated as follows: ( (84 Excellents x 5) + (35 Goods x 4) + (23 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 160 Ratings = 4.113

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Bilton Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lin Lee

Job Title: Home Manager

Joined: 2023

Lin is Bilton Hall’s Manager and has several years of experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues. Lin is very experienced in the management of care homes and is committed to providing a high–quality service.


She is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Resident's care or any problems they may be experiencing. Lin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. She is a dynamic team leader and has an ongoing interest in professional development and career progression