Parking:
Spacious parking area to the side of the home leading the entrance
The Grange has a Review Score of 9.6 (9.648) out of 10, based on 9 reviews in the last 2 years. Over all time The Grange has 52 reviews.
Review from D D (Daughter of Resident) published on 9 January 2025
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Reply from Michaela Martin, Manager at The Grange
Thank you for you kind review, I will pass your kind words on to the staff.
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Review from Diane W (Sister of Resident) published on 4 July 2024
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Reply from Michaela Martin, Manager at The Grange
Thank you so much for your kind review. We will pass your kind words on to all staff.
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Review from Geoffrey H (Husband of Resident) published on 23 May 2024
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Reply from Michaela Martin, Manager at The Grange
Thank you Geoffrey for your kind words and lovely review.
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Review from K H (Daughter of Resident) published on 15 March 2024
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Reply from Michaela Martin, Manager at The Grange
Thank you so much for your kind words and a lovely review.
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Review from Stuart A (Son of Resident) published on 8 March 2024
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Reply from Michaela Martin, Manager at The Grange
Thank you so much for this wonderful review, your mum was an absolute pleasure and will remain in our hearts always.
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Review from J S (Daughter of Resident) published on 16 February 2024
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Reply from Michaela Martin, Manager at The Grange
Thank you for your very kind words I will pass these on to our staff and we certainly miss mum and yourself. We are always here if you need a catch-up.
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Review from Andrew D (Son of Resident) published on 16 November 2023
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Reply from Robin Bennett, Regional Manager at The Grange
Thank you for taking the time to leave such a positive review of The Grange. I will ensure the team receive your feedback.
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Review from Linda R (Daughter of Resident) published on 19 June 2023
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for your kind review. I will pass your kind words on to the staff.
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Review from Shauna W (Friend of Resident) published on 16 May 2023
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for taking the time to write a very kind review.
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Review from Mark C (Son of Resident) published on 1 September 2022
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Reply from Robin Bennett, Regional Manager at The Grange
Thank you for taking the time to leave such a lovely review of The Grange. I will ensure that the staff team receive your wonderful feedback.
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Review from Craig F (Son of Resident) published on 28 June 2022
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for your kind words. It was an absolute pleasure to look after your mum.
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Review from June L (Daughter of Resident) published on 19 April 2022
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Reply from Robin Bennett, Regional Manager at The Grange
Thank you for taking the time to leave such a lovely review regarding your experience with The Grange. I will ensure you feedback is shared with all the team.
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Review from Lisa S (Regular Volunteer) published on 14 December 2021
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for your kind words and your very kind review.
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Review from Lacey J (Aunt of Resident) published on 13 December 2021
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for your kind review and lovely words.
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Review from David K (Son of Resident) published on 9 December 2021
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you very much for your kind words and a lovely review.
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Review from Kathryn S (Friend of Resident) published on 7 September 2021
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you so much for your kind words and lovely review.
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Review from C H (Friend of Resident) published on 27 July 2021
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Reply from Michaela Summers-Binns, Manager at The Grange
Thank you very much for your kind words and for taking the time to review our home.
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Review from Emma I (Granddaughter of Resident) published on 12 July 2021
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Reply from Juliet Peall, Regional Manager at The Grange
Thank you for taking the time to provide a review. We take all feedback seriously and proactively address concerns when raised.
Your concerns around lack of communication, empathy and compassion were identified at the time and investigated, we worked with the regulators and Local Authority to seek a resolution. We are sorry that you feel we did not meet your expectation and it is pleasing to note that your nan is now happy within another care environment.
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Review from Anne W (Daughter of Resident) published on 26 May 2021
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Review from Kris S (Nephew of Resident) published on 19 May 2021
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The Review Score of 9.6 (9.648) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.748 for The Grange is calculated as follows: ( (84 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.748
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for The Grange is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Michaela is our home manager at The Grange. She is dedicated, experienced and passionate about delivering first care to all our residents.