Parking:
Spacious parking area to the side of the home leading the entrance
The Grange has a Review Score of 9.6 (9.648) out of 10, based on 9 reviews in the last 2 years. Over all time The Grange has 52 reviews.
Review from Sharon B (Daughter of Resident) published on 22 December 2020
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Review from Pamela I (Wife of Resident) published on 1 April 2020
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Review from Christopher B (Nephew of Resident) published on 25 July 2019
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Review from Joan W (Sister of Resident) published on 11 April 2019
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Review from Evie S (Granddaughter of Resident) published on 5 April 2019
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Review from L G (Daughter of Resident) published on 5 April 2019
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Review from Maureen L (Friend of Resident) published on 5 April 2019
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Review from Michael R (Grandson of Resident) published on 12 March 2019
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Review from Tanya H (Niece of Resident) published on 11 March 2019
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Review from A S (Husband of Resident) assisted by family/friend published on 28 January 2019
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Review from Pat C (Friend of Resident) published on 7 December 2018
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Review from Jane E (Daughter of Resident) published on 6 December 2018
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Review from Adele D (Granddaughter of Resident) published on 13 November 2018
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The home is really welcoming and the Dementia environment is lovely and while I was being shown around by the Manager you could tell how proud she was of her home which made us choose The Grange straight away, The staff are all very helpful and make you feel reassured that you can leave your loved ones and know they are cared for and safe.
I would really recommend this home to all my friends who have loved ones who need to go into care.
Reply from Michaela Summers-Binns, Manager at The Grange
Thank you for your kind words, the staff will be very happy to know how you feel.
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Review from Rebecka N (Niece of Resident) published on 12 November 2018
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Review from Sharn D (Granddaughter of Resident) published on 31 October 2018
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Reply from Jill Andrew, Regional Manager at The Grange
Thank you so much for your kind comments about our home in the Grange, the manager and her staff will be delighted with your comments. I know they work very hard and it is so kind when others see this work. I am so happy you Nana is being care for as she deserves.
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Review from Karen M (Daughter of Resident) published on 21 June 2018
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Review from Jackie B (Daughter of Resident) published on 11 May 2018
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Review from Jeanette S (Daughter of Resident) published on 26 March 2018
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Review from Dennis R (Son of Resident) published on 8 March 2018
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Review from A T (Son of Resident) published on 6 March 2018
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The Review Score of 9.6 (9.648) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.748 for The Grange is calculated as follows: ( (84 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.748
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for The Grange is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2019
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Job Title: Home Manager
Michaela is our home manager at The Grange. She is dedicated, experienced and passionate about delivering first care to all our residents.