Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH
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9.6 57 Reviews
  • Crystal Court, Harrogate
Crystal Court in Harrogate is a purpose-built care home located in the pretty village of Pannal in Harrogate. It is just 2.9 miles from the Valley Gardens, where residents can enjoy the relaxing atmosphere and peaceful surroundings.

Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with their belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved.

The facilities at Crystal Court allow residents to enjoy everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Crystal Court.

The home has a busy activities timetable. The activities are built around mental stimulation, boosting mobility and social engagement. They include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer menus with a whole range of food options made from fresh, seasonal produce, which include traditional classic meals and interesting international cuisine.

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Care Provided by Crystal Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sándor Csaba Székely (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Crystal Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,540
    • Self-Funded Residential Dementia Care from £1,595
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,595
    • RESPITE Self-Funded Residential Care from £1,540
    • RESPITE Self-Funded Residential Dementia Care from £1,595
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,595

  • Additional Costs are hairdresser, chiropodist , dentist, escorted appointments and taxis and toiletries.
    Fees discussed on tours or at assessment.
  • (these prices are only a guideline, please contact Crystal Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome.


  • Parking

  • Free car parking on site


Crystal Court Reviews (57)

Total of 57, showing 21-40
9.6

Crystal Court has a Review Score of 9.6 (9.626) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Court has 57 reviews.

Overall Experience

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Date Published

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Review from D W (Ex Family Member) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member was treated with nothing but respect and kindness, nothing was too much trouble. The home manager and deputies were approachable and kind. Food was good, always offering an alternative. The carers worked exceptionally hard but had time to listen to my family member which meant a lot,
for that I thank you. You are all angles, well done and again thank you all.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for taking the time in completing a review. I am pleased that you had a positive experience at Crystal Court. Your views mean so much and help us in maintaining high standards of care for our residents and those who visit the home. Reviews are very important so that we can continue providing and improving high standards of care within the home. Thank you again and I will ensure I pass your kind words on to the staff.


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Review from Lucy K (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place my lovely mum in Crystal Court Care Home when her dementia became so advanced that we could no longer care for her at home (she had lived with us for six years). Whilst it was a heartbreaking decision and she had to go in during lockdown, the staff cared for her very well and she settled
quickly. She was well cared for and the staff clearly knew her by name and knew her likes and dislikes well. This gave us great comfort when she eventually passed away peacefully in July 2022 at 92. She lived at Crystal Court for seventeen months and I can genuinely say that I don't believe anywhere else would have cared for her as well as Crystal Court did. They treated her with dignity and respect and enjoyed a laugh and joke with her. She was very happy there. Any issues we raised were dealt with promptly and effectively. Communication was very good, particularly when she had any medical issues. Thank you staff at Crystal Court - highly recommended.

Reply from Paul Millar, Marketing Manager at Crystal Court

Dear Lucy, many thanks for taking the time to review our home and please accept our deepest condolences for your loss. It was our pleasure to care for your mum and I know she is sadly missed by all at Crystal Court. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at the home.


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Review from Melanie B (Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my gran came to Crystal Court Care Home I can truly say and hand on my heart that all staff from each department have been great with my gran from the moment Gran arrived at the home until she passed. All her needs were met, I couldn’t have asked for anything more.
So grateful to all staff for
the care, support and dignity my gran has received.
Thank you.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for your kind words and the time you have taken in submitting a much-appreciated review. Reviews are so welcomed and help in maintaining high standards of care for everyone in our care. I will pass on your thanks to the staff. They work extremely hard and your lovely comments do mean so much. Thank you again for your time.


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Review from Julia T (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident of Crystal Court Care Home. When I visit her I feel welcome, I find the atmosphere in the home calm and friendly and the manager very approachable. Every member of the staff greets my mother by name, just one example of the respect shown to my mother and other residents. The
carers who look after my mother are kind and thoughtful and it is clear that they know her well and care about her. They treat her as an individual and with dignity. I am so pleased that we chose Crystal Court when my mother needed to move into a care home. I thoroughly recommend Crystal Court to any relative of a person with dementia.

Reply from Paul Millar, Marketing Manager at Crystal Court

Dear Julia, many thanks for taking the time to review our home. It is our pleasure to care for your mother and are delighted that the care provided offers you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court.


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Review from Anne H (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Traumatic experience. All good to start with but these turned out to be empty promises. My Mother's care was not at the forefront of her being looked after in this care home. Her care plan had other residents' details names, date of birth, etc in it. It did lead me to question was she receiving the
correct care. Staff issues and staff shortages, and low morale lead to some poor quality service. Incorrect information in her care plan did compromise my Mother's health. I do have photographic evidence of this. District nurses raised safeguarding against the home and I had to raise one which included numerous points. All agreed in a meeting with the home manager and social services to be substantiated. Some staff were lovely and attentive, but terribly overworked, whilst others just did not care. Requested information from Home Manager which was ignored and never responded to! This all resulted in moving my Mother to a better care facility. Crystal Court, poor home badly run!

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for taking the time in reviewing the home. I am very disappointed that this review has now been sent in after so long but any review good or bad will be addressed if not already done so at the time. The comments you have raised were all addressed at the time in a manner which would be expected and escalated in an open and honest way so that any concerns are highlighted and dealt with appropriately. At no time were you ignored and appropriate actions were taken. It was decided that the best option was for you to find another placement which was agreed by all. I would like to stress that all our residents are supported and cared for as individuals from a very hard-working team, under the very demanding times everyone has experienced over the past two years. Thank you again as we take all reviews seriously so that we can continue to improve and maintain high standards for our residents. We have had many really good reviews and sadly we have not managed to meet your expectations.


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Review from Elizabeth R (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Crystal Court Care Home from 2020 until 2022. She was treated with compassion and kindness by staff in the home throughout her stay, even though "lockdowns" made visiting difficult for the family. Even though we were not with her when she died, we were allowed to sit with
her for a while that morning which was a great help to me and my sister. As my mother would have said, "thank you for caring".

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for your kind words and taking the time in sending a review of the home.


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Review from Joanne B (Niece of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has lived at Crystal Court for three years. During this time, he has been treated with kindness, love and dignity. His care has been excellent throughout, and we feel very lucky he has been kept safe throughout Covid. His recent passing was made easier for us knowing he was cared for by familiar
faces who really cared for him and us as a family. Thank you, we are very grateful.

Reply from Paul Millar, Marketing Manager at Crystal Court

Dear Joanne, many thanks for taking the time to review our home. It is our pleasure to care for your uncle. All feedback is welcomed and is used to continually improve the high standards of care provided. Your kind words are greatly appreciated, and I will ensure that they are passed on to the Crystal Court team.


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Review from D S (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, helpful and considerate. The hygiene and cleanliness of the home are exceptional. I would have no hesitation in recommending Crystal Court Care Home to anyone who has any worries about where to place an ageing relative.

Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court


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Review from R S (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted at the care and attention that my mother is receiving at Crystal Court Care Home in Pannal.

Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It is our privilege and pleasure to care for your mother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Crystal Court.


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Review from Keith N (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with dignity and respect since the day she moved in. The staff are always attentive and have an understanding of her as an individual.

Reply from Paul Millar, Marketing Manager at Crystal Court

Many thanks for taking the time to review our home. It is our pleasure and privilege to care for your Mum. Your kind words are greatly appreciated and I will of course ensure that they are passed on to the manager and her team at Crystal Court.


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Review from M B (Relative of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First time visitor, treated well by staff, they ensured Covid-19 tests and PPE before admission.
My relative looks like she is being cared for, nice room. Staff seem friendly and hardworking. Keep up the good work!

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for taking the time in reviewing your visit. I am pleased your visit was positive and that you had a nice experience, especially on your first visit. I have passed your comments onto the staff.


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Review from Susan D (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have been visiting my father since June 2020. Now we are allowed in we are far more aware of the excellent care he is receiving. My dad always looks clean, shaven and cared for, and well-fed. And Dad always responds to whichever carer comes in to see us when we are there - in a good
way. And we always feel welcomed when we visit.

Reply from Shellene Armstrong, PA at Crystal Court

Many thanks for your feedback and review of the home.


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Review from Deborah R (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is nice and modern. It's so nice that rooms overlook the gardens and courtyard. Staff are very helpful and obviously care about their residents. I think they have managed the Covid pandemic so well as they have kept my mum safe and well. They seem to have thought carefully about procedures
during the pandemic and I feel safe visiting Mum in the pod they created.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for your review which we all appreciate. I am pleased that you feel reassured and happy with the care everyone provides.


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Review from H S (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not been inside Crystal Court my experience is limited but can say the staff have always been extremely helpful and my mother looks and seems very well cared for during this very difficult year and I am most grateful to all the staff.

Reply from Sue Sellers, Home Manager at Crystal Court

Many thanks for taking the time in completing a review. Reviews are always welcome. Times are difficult, but hope the restrictions will soon end and that you can then have a look around our fabulous home. I am pleased you had a good visit and positive feeling about the care that all our staff provide.


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Review from Andrew N (Son of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my father and keeping activities going during COVID has really kept him going. He constantly praises the food and nurse care. My visits have always been a good experience and the staff made things easy and straightforward.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you very much for your time in completing a review. I am pleased that you are enjoying your visits and that your father has acknowledged the enjoyment he gets from the care and activities which are provided.


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Review from Mel C (Granddaughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident for a few years now and I know he’s in good hands.
Before the pandemic, I enjoyed regular visits unannounced whenever I liked. The staff have his best interests at heart and I can sleep soundly knowing he’s getting the best care we could wish for. Whilst I know grandad
enjoys the relationships he’s formed with all the staff, certain carers hold a special place in his heart and it’s comforting to know he is as happy as he can be and he’s safe.
I would highly recommend Crystal Court, another thing to note, it is always spotless, never smells like a crate home and the food is amazing quality.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you so much for your very complimentary words and the time you have taken in reviewing our home.
We hope that soon you will be able to visit freely again now the restrictions are lifting.


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Review from Mary M (Sister-in-law of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my sister-in-law for the first time after several months due to Covid and travel restrictions, the staff made me very welcome and made sure I had extra quality time with my relative due to how far I had travelled for the visit. They also made sure my relative was cared for when I was
leaving as she was emotional. Beautiful residence and excellent caring staff. Highly recommend.

Reply from Sue Sellers, Home Manager at Crystal Court

I am so pleased that you had a good visit and that the staff were accommodating and professional.
I very much appreciate your kind words and time you have taken in sending in a review.
We all hope to see you again soon.


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Review from Natalie W (Granddaughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was great to see my grandma after going so long through covid not seeing her at her old home.
Was very easy to book a visit and was handled great upon arrival. Can not wait to go back and see her again.

Reply from Sue Sellers, Home Manager at Crystal Court

I was really pleased that you had a lovely visit. She was also thrilled to see you.
Thank you for taking the time to review Crystal Court.


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Review from Luciana S (Daughter-in-law of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling mother-in-law has been living at Crystal Court since December 2019 and I feel very confident in saying the staff consistently provides excellent care to the residents. They now spend more time with her than us, her family and I are ever so grateful they manage to keep me informed as much
as it is possible about the current pandemic situation and how my mother-in-law is doing. It was very important and reassuring to us that the team are interested in a brief of her life history before the illness, what she likes and dislikes, her sense of humour etc it feels like they know her. It feels really comforting to see her looking serene, smiley, content and healthy despite her age and illness.
Our last visit yesterday was perfect - sunny day, she recognised us for a little while, smiled a lot and was a chatterbox and even waved!
Thank you so much for the amazing work you continue to do - day in day out - we truly appreciate your commitment and professionalism.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for taking the time in completing a review. I was really pleased that you enjoyed your visit and I am sure you will have many more.


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Review from Robert L (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely ill when she was transferred from hospital to Crystal Court. She only lived for another 12 days. During that time she was well cared for by some wonderful staff. Throughout that time, my sister and I were kept fully informed of her situation by the nurses on duty and the Care
Home Manager. On the day she died I was allowed to spend several hours with her, despite the 14 day quarantine period having not elapsed. In that time I could see the wonderful care she was being given and how the nurses and care assistants treated her with as much dignity as they could. My sister and I are extremely grateful to everyone at Crystal Court for making Mum's final days as comfortable and peaceful as possible.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for your kind words and I am pleased that the care provided by the staff was of a standard that we would expect our residents to receive.
I will ensure that the staff are made aware of your review.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Crystal Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Crystal Court is calculated as follows: ( (136 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Sandor Székely

Job Title: Home Manager

Joined: 2024

I have worked within the Social Care since 2011 working across many disciplines within the industry.


I settled at Crystal Court in 2017 moving up to Home Deputy in 2021 during which period I achieved my NVQ Level 5 (distinction) in healthcare leadership and management.


I am honoured and excited to be the Home Manager at Crystal Court and I aim to ensure that the core values we hold dear are upheld and built upon.
These Are:-
To Always
Put the residents first
Be Caring
Be Approachable
Be Respectful
Build Open and Honest relationships
To pursue growth and learning
Ensure that the highest standards of care are given
Away from Crystal Court, I like to exercise and keep fit, read and socialising also spending time with my Dog (Charlie)