Crystal Court

Pannal Green, Pannal, Harrogate HG3 1LH
Submit a Review
9.6 57 Reviews
  • Crystal Court, Harrogate
Crystal Court in Harrogate is a purpose-built care home located in the pretty village of Pannal in Harrogate. It is just 2.9 miles from the Valley Gardens, where residents can enjoy the relaxing atmosphere and peaceful surroundings.

Each of the 68 ensuite single bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Crystal Court providing independence and choice is very important and residents are encouraged to personalise their rooms with their belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved.

The facilities at Crystal Court allow residents to enjoy everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Crystal Court.

The home has a busy activities timetable. The activities are built around mental stimulation, boosting mobility and social engagement. They include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions.

The in-house chefs offer menus with a whole range of food options made from fresh, seasonal produce, which include traditional classic meals and interesting international cuisine.

Show Crystal Court on the Map

Care Provided by Crystal Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sándor Csaba Székely (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Crystal Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,540
    • Self-Funded Residential Dementia Care from £1,595
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,595
    • RESPITE Self-Funded Residential Care from £1,540
    • RESPITE Self-Funded Residential Dementia Care from £1,595
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,595

  • Additional Costs are hairdresser, chiropodist , dentist, escorted appointments and taxis and toiletries.
    Fees discussed on tours or at assessment.
  • (these prices are only a guideline, please contact Crystal Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome.


  • Parking

  • Free car parking on site


Crystal Court Reviews (57)

Total of 57, showing 41-57
9.6

Crystal Court has a Review Score of 9.6 (9.626) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Court has 57 reviews.

Overall Experience

  • 44
  • 11
  • 0
  • 1
  • 1

Date Published

57
4
10
16
41

Review from Jonathan C (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and attention to detail from day one, Crystal Court made the process of my father being admitted during the lockdown. He settled very quickly and was looked after extremely well.

Reply from Sue Sellers, Home Manager at Crystal Court

Thank you for your very kind review which I will ensure is passed onto all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean M (Relative of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the manager and how friendly and knowledgeable she is when I’ve spoken to her on the phone. It’s good to know that people can still remain professional during this difficult time. I do not live locally but I was reassured that my Aunt remains safe and comfortable, and I am so grateful
to all the staff who work so hard and who are dedicated to caring for others. I wouldn’t hesitate to recommend the home as my experience has been wholly positive.

Reply from Sue Sellers, Acting Manager at Crystal Court

Thank you for your lovely review. I am very proud of all the staff here at Crystal Court on the care they provide. The team and residents will continue to support all in our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Wife of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Crystal Court care home is excellent, the staff are wonderful and I am so happy that my husband is a resident there.

Reply from Sue Sellers, Acting Manager at Crystal Court

Thank you so very much for your kind words.
We are all proud of the work and care that is provided in our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be very pleased to recommend Crystal Court to someone wishing to place a loved one into a care home. It is a small, welcoming and very friendly care home where the staff know their clients well. The staff are all friendly and very caring. They will try and do whatever they can to assist your
loved one.
Crystal Court is spotlessly clean.

Reply from Helen Kirkbright, Home Manager at Crystal Court

Thank you very much for your kind comments about our home. We strive at all times to give our residents the very high standards of care. I will pass your comments onto the nurses and carers.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Daughter of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the professionalism of the nurses, carers and all the dementia team Dad spent his final months in a safe, caring atmosphere. He always seemed happy in his new home and loved the attention he received from the dementia team who always took so much care of him. Mum always went home knowing Dad
was settled therefore she did not stress about him being left which was a good thing for her health. Sadly Dad passed away but I can’t thank the home enough for looking after him in his last few days sitting with him and talking to him even though they were busy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue (Daughter of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for the staff who cared for our mother during her last weeks . Always showing her kindness and always there at hand when ever she needed assistance . Her room was light and cheerful with patio doors opening out onto the garden. Many thanks you did a wonderful job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey S (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Crystal Court a few weeks ago after being in hospital for quite a while. I can honestly say that the place is spotlessly clean, the staff are so friendly and cannot do enough for you. The food is superb and my mother was looked after so well. Unfortunately, she passed
away last week after a long illness but the head lady and all the staff were there to support my husband and myself. I would highly recommend this nursing home to anyone requiring these needs. I cannot praise it enough.
Thank you to everyone there for all that you have done for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John K (Husband of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent quality of care provided, cleanliness and maintenance of all areas of the care home, high standards of catering, together with the friendly and welcoming manner extended to both residents and visitors/relatives by every member of staff including nurses, carers, domestics and catering staff
is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denis T (Husband of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good and the staff are so friendly, it's just like part of the family. The place is spotlessly clean and very well looked after. My wife loves it when I am not there as she is very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Sister of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Crystal Court for almost 3 years and I have found his care to be of the highest standard. The staff are always friendly and helpful and I have no complaints about anything. His general wellbeing has improved although obviously, his dementia hasn't.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jose A (Wife of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Six months ago my husband became a resident at Crystal Court. He was very agitated and unhappy after being in hospital for several weeks and his dementia and Alzheimer's disease had become much more severe. Very soon after the kind care and attention from a dedicated staff he has become much calmer
and seems happier. The Staff go to extraordinary lengths to make the lives of both residents and those of their family the best they can be. I feel fortunate that my husband has been able to take up residency here and would wholeheartedly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev D (Daughter-in-law of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found ourselves in a difficult place having to find emergency care for my mother-in-law, due to the loss of her husband, which was totally unexpected. Making that choice was traumatic but on meeting with the support team immediately gave us confidence we were making the right choice.
From day
one we have had no concerns whatsoever about the well being, care and conduct of my mother in law. In the lead up to the funeral we were struggling to secure a hair appointment so that she could look her best, and one of the carers came to the rescue so that on the day of the funeral my mother in law looked her absolute best.
Since arriving at Crystal Court my mother in law has never looked better.
To us, her Dementia has actually improved albeit fractionally but with this disease, fractional improvements are all it takes to give a better quality of life. That is due to the mental and emotional stimulation provided by everyone there.
The food is excellent and my mother in law want's for nothing. Long may it continue is all I can say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharyn A (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thought and care were shown before mum moved in. Time was taken to get a brief snapshot of mum, the person. From this, her room was decorated and prepared beforehand in her favourite colour. The whole team have a smiling approach and are able to strike a balance between encouraging independence while
at the same time keeping a constant watchful eye to give help and assistance as soon as it is needed. A genuine willingness and sensitivity to care for a person as if they were a member of their own family shine through.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon W (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for four years and had many changes due to his health regarding ever changing support and needs.
The nursing staff are extremely vigilant, caring and never hesitate to call the doctor etc.
The carers are happy and engage with Dad and brought him up on a social level.
Approximately two years ago he was totally withdrawn, two years ago we had end of life care in place; without the continual ongoing and changes in care/diet/social, we would not be enjoying his company now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin W (Husband of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience covers periods July 2015 to April 2017. My wife after one month in hospital was diagnosed as suffering from severe Dementia and Alzheimers. She entered the care home above and she was looked after and treated very well indeed. Sadly she has recently died and even now the care home staff
continue to feel very sad for my wife, myself and our two daughters. I would definitely recommend this care home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Crystal Court following a stroke which left her with dementia type symptoms, not mobile and requiring lots of supervision. I found her care was of a very high standard. She was always clean and tidy and the staff treated her with dignity. I found the staff to be professional, helpful
and dealt with all requirements with the minimum of fuss. When she returned to hospital following a second stroke, nurses there commented on how good her skin had been. All relatives who visited her at Crystal Court were pleased with the home, staff and care she received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nancy G (Regular Volunteer) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crystal Court are amazing, they do their job professionally as one team. They are all very kind, helpful and dedicated. There are regular activities organised to keep the residents in the festive mood. I can say the service provided by the carer and the management is a 5-star service and
I would definitely recommend this place to a member of my family or a friend. Well done Crystal Court and keep up the hard work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Crystal Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.626 for Crystal Court is calculated as follows: ( (136 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Sandor Székely

Job Title: Home Manager

Joined: 2024

I have worked within the Social Care since 2011 working across many disciplines within the industry.


I settled at Crystal Court in 2017 moving up to Home Deputy in 2021 during which period I achieved my NVQ Level 5 (distinction) in healthcare leadership and management.


I am honoured and excited to be the Home Manager at Crystal Court and I aim to ensure that the core values we hold dear are upheld and built upon.
These Are:-
To Always
Put the residents first
Be Caring
Be Approachable
Be Respectful
Build Open and Honest relationships
To pursue growth and learning
Ensure that the highest standards of care are given
Away from Crystal Court, I like to exercise and keep fit, read and socialising also spending time with my Dog (Charlie)