Denison House Care Home

3 Denison Road, Selby YO8 8DA
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8.4 7 Reviews
  • Denison House Care Home, Selby
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Care Provided by Denison House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Glenwright (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Denison House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • All fees are subject to assessment completion, any 1-2-1 hours are in addition to the weekly fees.
  • (these prices are only a guideline, please contact Denison House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Denison House Care Home Reviews (7)

8.4

Denison House Care Home has a Review Score of 8.4 (8.425) out of 10, based on 6 reviews in the last 2 years. Over all time Denison House Care Home has 7 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 1

Date Published

7
0
1
6
1

Review from Liz M (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well, I've tried and tried to log in to the ombudsman to complain! I rescued my mum in law from Denison House, March 21st 2024, after months and months of neglect. Residents neglected, left to rot in a chair all day with zero stimulation or entertainment. Management unable to find my mum's contract.
My mum was a mess with an extremely sore bum. so much so she could hardly sit down. Cream never re-ordered or applied. Lost a lot of weight, fingernails long, hair a mess and hairy chin not shaven. Also, two of her valuable rings missing, rings that previously would not come off her fingers. In December 23 they put over a 4 grand backpay on us from April 23. Thank heavens for the new home. Our mum is a new woman! Happy, eating, bum healed, stimulated/entertained, hair done, nails done and chin shaved for dignity. Denison House needs shutting down, in my opinion!

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we value all feedback as this helps us to improve our service where required, we are very sorry to hear about your experience and that you are not satisfied with our service. The issues you have raised have been brought to the attention of the higher management team who are dealing with this internally.


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Review from I B (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Denison House for two and a half years, and in all that time, she has received kind, caring and loving attention. Denison House has a warm, friendly and welcoming atmosphere, and the staff are always most obliging and helpful. We, as a family, are happy and grateful that
our Mum is safe and well looked after. Thank you to all the caring staff.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments; we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review from Jane A (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reluctantly made the decision that my mum was no longer able to care for my dad at home, having looked after him for 16 years since his Parkinson's diagnosis. I can only reiterate comments from previous reviews that the staff are caring, compassionate and friendly and nothing is too much trouble.
We are also warmly greeted on each occasion that we visit Dad. We think Denison House is excellent and would highly recommend this care home.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review from S C (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in a different care home for 18 months in another area, I managed to get him into Denison house in early April 2023 and can I say the level of care, the competence of the staff to do their job and most of all how my husbands need and dignity are managed gives me the confidence as
such it allows me to sleep at night in the knowledge he is being properly looked after which I didn’t feel before. The care home itself is perfect as my husband has a ground floor room which suits his needs and is always clean overall I am very happy with Denison's house as a whole from the lovely caring staff to the food and facilities.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review from Barbara W (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start? All staff are very caring, compassionate and friendly. Nothing is ever too much trouble. They welcome me every visit with a smile, Mum is cared for appropriately and all her individual needs are met on a daily basis. They always contact me with updates with regards to her care and well
being. I would highly recommend Denison House for your loved one. Great team, amazing job all round.

Reply from Melissa Armitage, Bed Manager at Denison House Care Home

Thank you for your review and comments, we really appreciate you taking the time to share your positive feedback. We value all feedback, as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents in the home.


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Review from A K (Partner of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Neither my partner nor I liked the look or layout of Denison House at first. This had nothing to do with the manager and staff who are so friendly and very dedicated. The staff and the manager will try their very best to help your loved one settle in. The residents are treated with dignity and respect
but still feel the friendly, homely atmosphere. The staff are wonderful at getting my partner to have a joke and a laugh with them!
No home could do more. And we now appreciate the care given.

Reply from Nicole Howden, Deputy Manager at Denison House Care Home

Thank you very much for your kind words regarding Denison House and our staff. I will be sure to pass the message on to the staff!


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Review from Joanne J (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Denison House for three years. At first, it was a time of stress and upset for the family - but the staff immediately made us at ease and helped us with the adjustment of not having him at home. He was so happy living there and we will never be able to repay the kindness and respect that
they showed him. They are very special people.

Reply from Anne Bond, Manager at Denison House Care Home

Thank you for your positive comments, well-done team.


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Current Review Score: 8.4 (8.425)

Overview of Review Score

The Review Score of 8.4 (8.425) out of 10 for Denison House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.119 for Denison House Care Home is calculated as follows: ( (45 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 67 Ratings = 4.119

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.306 Points relating to the number of positive Reviews for Denison House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 5 Positive Reviews ÷ 6.2 = 0.806

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Denison House Care Home

What types of Care is Denison House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Denison House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Denison House Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Denison House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Denison House Care Home to the centre of Selby?

0.6 mile(s) as the crow flies, distance by road may be significantly further.