Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA
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9.7 93 Reviews
  • Southlands Care Home, Harrogate
Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local community which includes meals and activities for the day.

Southlands dates from 1870 and was formally one of Harrogate’s premier hotels. It still has much of its charm and combines homely qualities with modern care technology. Occupants enjoy having their own ballroom and traditional bar, as well as ensuite rooms.

You’ll find Southlands in the popular spa town of Harrogate, surrounded by winning landscaped gardens and close to the local shops, with the train station only a short 10-minute walk away.

Yorkshire traditions are embraced in the food menu, which includes homemade cakes and speciality teas and coffees. The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians and choirs are examples of some of the activities residents can experience, alongside arts and crafts, sherry mornings, croquet and themed events such as ‘messy play’ with the local nursery, coffee morning or lunch clubs.

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Care Provided by Southlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Sowden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Southlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Southlands Care Home Reviews (93)

Total of 93, showing 1-20
9.7

Southlands Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Southlands Care Home has 93 reviews.

Overall Experience

  • 78
  • 14
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Date Published

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Review from Margaret H (Respite Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot give an opinion regarding value for money because I have no knowledge of other care homes. This was my first experience and overall a good one! I question the degree of cleanliness because I had to ask for some disposable pants to be removed after 3 days from the container in the wet room.
My bed was not made until late in the day - I came back from lunch to find it still unmade. Because I was not well on some days, I found it disagreeable to look at an unmade bed. Eventually I made it myself until an assistant (man) took pity on me and did it for me. One day (first week) I was not given any lunch - second week 2 days without lunch or afternoon tea, following which I searched for staff to make sure I had lunch.

Reply from Lisa Henderson, Customer Care Advisor at Southlands Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from B S (Wife of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands Care Home is an oasis of comfort and offers a pleasant and spacious environment to its residents and their visitors. It is tastefully decorated and comfortably furnished giving residents a choice of joining in the fun in the ballroom, meeting their visitors in either of two smaller sitting
rooms or, weather permitting, taking a walk in the well-tended garden. The staff are second to none. Patient, cheerful and empathetic, they deliver whatever is needed with expertise and above all kindness and respect.
The atmosphere is one of warmth and inclusion. The residents are at ease and free to participate or not in the many and varied activities on offer, from tai chi to quizzes, singalongs to Zumba, horseracing, to burns night. These are just a few of the numerous pass times on offer every day of the week to keep our brains alert and bodies moving.
There is always something to celebrate at Southlands.
Any excuse to bring out the bunting. On entering the dining room, with fresh flowers on every table, you would be forgiven for thinking that you were having a well-earned holiday in a five star hotel.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from D R (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is particularly important for me to have confidence in the home looking after my father as I live in Australia.
Southlands Care Home provides that confidence.
The staff are particularly good and notify me by email of any changes in my 93-year-old father's condition/situation.
I have just visted
and my father is comfortable and well looked after. The staff are good-humoured, despite a difficult job and are always welcoming.

Reply from Lisa Henderson, Customer Care Advisor at Southlands Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing your loved one with the best possible care.


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Review from B D (Friend of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 11th December 2024 I had the pleasure of attending a Christmas lunch hosted for the residents, their family and friends at Southlands Care Home. I attended as a friend of one of the residents, and it appeared that all present had a thoroughly enjoyable afternoon.
A happy and warm atmosphere prevailed,
and we were treated with the utmost respect by both staff and management as they ensured that all present at the lunch had a thoroughly enjoyable experience, as indeed we did.
The meal was very good and the service we received was courteous and professionally delivered, The musical activity provided after the meal was delightful. All in all, it was a very enjoyable experience and I regard myself as fortunate to have been able to attend. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your lovely review. We are delighted you could spend the day with us for Christmas lunch we hope you enjoyed the afternoon with us. It is always nice to hear words like "Happy" and "Warm" being used to describe our care. We are looking forward to seeing you again.


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Review from Therese M (Wife of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Southlands Care Home there is always a welcoming atmosphere, especially from the second in command and the three part-time receptionists. Their professional approach makes for a relaxing experience.
If we have any worries we tell them and they are normally sorted.
The rooms are adequate
and well kept through a team of excellent cleaners, the laundry is also well laundered.
Meals are varied and well presented, coffee time is enjoyable and the main barrister is always cheerful.
The staff are conscientious.

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave us your lovely comments. We are pleased to hear that you are impressed with the high standards of care provided, the laundry services and the delicious meals provided at Southlands Care Home. It is always wonderful to hear words like "Professional" and "Cheerful" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Lesley P (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not had any previous dealing with care home, I would say that the first impressions are quite good. The staff are very attentive and show a keen and caring attitude. Management are always on the ball in making sure everything is done to a high standard and make sure everyone is their number one
priority. All facilities and cleanliness are of a high standard and activities are varied.
Overall I would say my mother is well cared for in a safe environment.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your loved one with the best possible care.


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Review from David B (Brother-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands has lots of varied activities going on every day and residents are encouraged to participate. All the staff are extremely friendly and helpful and nothing is too much trouble. The front-of-house staff give a very warm welcome when you come in which gives you a very positive feeling that your
loved ones are in safe hands.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Anne B (Sister of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Southlands for just under a year now. All the staff are very helpful and knowledgeable and will go the extra mile for the residents. The front of house staff are exceedingly welcoming and helpful which gives a very good impression when you walk in. There is something
going on for the residents on most days and they are encouraged to join in.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your lovely review. It is always nice to hear words like "welcoming" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.


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Review from K M (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thrilled with Southlands as a care home. Mum and Dad are treated with such dignity and kindness.
The manager is so kind and always goes above and beyond to take care of and interact with the residents.
The bedrooms are beautiful, warm and cosy. They are personalised with sentimental items from
home.
we live in America so it is very reassuring to see Mum and Dad so safe and cared for. Thank you all so much, you are immensely appreciated. I wish I could remember the names of all the staff members! Everyone is wonderful!

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

Thank you for your kind words. We are so pleased to hear that your mum and dad are looked after with such kindness and dignity and that you can feel at ease with your loved ones in our care. It is lovely to hear that you are so impressed with the cosy bedrooms and the high standards of care provided by our caring staff. We hope to continue providing your loved ones with the best possible care.


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Review from G H (Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please don't be upset about the 'good' columns - the experience was fine and pretty well did what we required and what it said on the tin. The difference between good and excellent were very small details indeed. The most striking thing of all was the conscientiousness and patience of all the staff
to everyone there, however severe their disabilities. All were addressed with dignity and by name. The medical staff were totally on the ball with my own needs. There is bound to be an element of institutionalism with so many mouths to feed all at once. A great advert for Bupa generally.

Reply from Maria Ricketts, Customer Care Adviser at Southlands Care Home

Thank you for your lovely review. It is always nice to hear from residents who have stayed in our home. Hopefully you will go away from this feeling like you received the best possible care.


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Review from E C (Partner of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are outstanding in their attention to residents and visitors alike. The nursing staff are caring and alert to any problems and seem to have a respectful relationship with the NHS. I have less experience of the social aspects here, but it seems to me that the effort to get the residents to
engage in activities comes across as empathetic and creative. There are obvious downsides, in particular the length of time taken for the lift replacement as acknowledged in the recent newsletter, but this is I understand due to unexpected extra work needed and not the fault of the staff here. They are coping admirably with working through the disruption. Also there is increasing difficulty in finding a parking space, sometimes even resulting in the thoughtless occupation of the ambulance bay. Maybe if lines were painted in the top park, an extra couple of vehicles could be accommodated? My partner has very limited speech after a major stroke, and ultimately I feel he is safe in Southlands.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear that you are overall impressed with the high standards of care provided at Southlands care home. Our resident's health and well-being is an absolute priority, so we will certainly pass your comments onto the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Review from A T (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once mother had settled in the home she really appreciated the tender loving care she received from everyone. She would have liked it if staff could have come sooner when she needed the toilet! This is the only care home I enjoyed visiting. The staff were very friendly and made me feel welcome. There
was a lovely well-kept garden where we could take her in the wheelchair.

Reply from David Mclean, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "friendly" and "welcoming" being used to describe our care. We will discuss your feedback with the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Review from Carol R (Sister of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to Southlands earlier this year after varying health issues which left him unable to live independently. I found from the day I came to view the home for him that it had a warm and friendly atmosphere and the staff seemed happy in their work.
The communal areas are varied and well-used
by the residents with daily activities which many love to participate in and the garden is a well-kept and welcoming area.
The dining rooms are light, airy and easily accessible and the menu goes above and beyond to suit all tastes, my brother is now eating a varied and healthy diet and really enjoying meal times.
The staff are always on hand to answer any query and provide an excellent family atmosphere whilst carrying out the care with the utmost professionalism.
My brother has adapted well and feels safe and well cared for due to all at Southlands, a big thank you and long may this continue.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear staff at Southlands Care Home did everything to make the transition as easy as possible for your Brother and family, and that his wellbeing has improved so much whilst he's been in our care. We will certainly pass your comments on to the manager.


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Review from Neil H (Respite Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a short stay at Southlands following hip replacement surgery. Help with mobility, medication, dressing removal and general wellness were available. This provided excellent and essential support following the hospital duration, enhancing the recovery process. Something to bear in mind for the future
should the need arise. I have been left with pleasant memories alongside thoughts of dreading the operation.

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

Thank you for your lovely words. We are pleased to hear that you had a comfortable and supportive recovery at Southlands Care Home and we are very happy to hear you felt at ease in our care. Hopefully you will go away from this feeling like you received the best possible care.


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Review from Andy C (Son of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Southlands for ten months before he died. I was incredibly impressed by the professionalism, compassion and care he received every day from a wonderful team of people. My family and I visited very regularly, several times a week at all times of the day. We never once had cause for concern
or saw him treated with anything other than kindness and patience. It is clear that Southlands has strong leadership and a high level of morale amongst staff. Nothing was ever too much trouble for them. The environment is warm, friendly and calm with access to a lovely garden and daily activities. It felt like a very tranquil place in a hectic world. No one really wants their loved one to go into care and we were left with no other option due to his various health issues and declining cognitive ability. We are so glad we chose Southlands for the final phase of his life. We’ll miss him greatly and strangely we’ll also miss Southlands and its team.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like compassion, kindness and "tranquil" being used to describe the care we provide and the environment at our home. We are saddened to hear about your loss, but hope you can look back on this period of time knowing your dad received the best possible care.


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Review from Cliff A (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over 2 years up to her recent death. Southlands proved to be the perfect place for the latter stages of her life. My mum was fantastically cared for by all of the staff, she felt safe, nurtured and loved by so many at Southlands. As her health deteriorated the sensitivity
of and level of care which she experienced from those looking after her at Southlands was exceptional. Several members of staff went way above the call of duty to look after her and to ensure she was comfortable. Our whole family feel nothing but gratitude to everyone at Southlands for caring for my mother.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave your review, and we are sorry to hear of your loss. We are glad to help you and your family through such a difficult time, and hope you will go away from this feeling like your Mum received the best possible care. We will certainly pass your comments on to the manager.


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Review from Ross A (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident for over two and half years until she recently passed away.
She was settled, in safe hands and was very happy to be there.
The care she had was second to none, very attentive, and always very caring to all the nursing staff and other carers.
There is always plenty of different
activities organised for residents and Mum did take part in many and enjoyed them.
The home was always a pleasant, bright clean and friendly place to visit. All the staff are welcoming and willing to help and will go the extra mile if necessary.
The garden too is always kept in good condition and is a great area to spend time in.
We have recommended Southlands without hesitation to other people.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear of your loss but are pleased to hear that during the time your Mum stayed at our care home, our staff did nothing but go above and beyond to make sure she was so well looked after. Thank you for choosing Southlands Care Home.


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Review from Julie I (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been at Southlands Care Home for two years before he passed away peacefully on 29th January this year.
I wanted to post a review of his memory, as I know how happy he was during his stay there.
If you are looking for somewhere to place a loved one, you couldn’t choose a better place than
Southlands. I found the staff there were kind, gentle and caring, and nothing was ever too much trouble; they treated Dad like an extended member of their family.
In the two years, Dad was in the care of Southlands, I never felt anxious or worried about him, as I knew he was in good hands. I can honestly say I did not feel this way when Dad was in his previous care home.
Big thank you to all of the team who are brilliant and do a very difficult job.

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “kind” and “gentle” being used to describe our care and we are so pleased that you felt at ease with your Dad in our care and that he was comfortable. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Julie M (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Southlands for respite care after a bad fall and head injury. Southlands had been recommended to me by a care professional. From my first visit to look around the team were lovely and found my mother a room at very short notice.
My mother was able to recover in very pleasant surroundings
with excellent support and kindness from the nurses, carers, housekeeping staff and the management team. She was able to return home after recovering and we are very grateful to all at Southlands who helped us.

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

Thank you for your lovely review. We hope Southlands Care Home did everything possible to make the transition as easy as possible and it is always nice to hear words like “Kindness” and “Excellent” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Alison D (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So, Mum was in Southlands from 2019 till her recent death, we had the struggle of her settling, Covid, you name it. But, myself and my brother can not praise Southlands staff enough, every one of them. It's been a hard 4 years, but the care and love shown to Mum was above and beyond, the communication
between them and family was perfect.
When we called to collect Mum's belongings, I was met with hugs and tears. It's not just their job, they are truly invested. Thank you Southlands, all the nurses, all the carers. Thank you.

Reply from Fran Donno, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are so pleased to hear that your mum was well cared for and you felt at ease with your mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Southlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Southlands Care Home is calculated as follows: ( (185 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

Spacious rooms available for nursing and residential care both short and long term stays. Our elegant home has large spacious rooms, high ceilings and original features, all set in beautiful surroundings.


Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Recto

Job Title: Clinical Deputy Manager

Joined: 2010

I started working at Bupa as a care assistant in 2010 whilst I was doing my nursing qualification in the University of Northampton. When I qualified as a Nurse in 2013, I became staff nurse and then progressed to Unit Manager, and now I'm Clinical Deputy Manager.


I first acquired my qualification as a nurse in 2007 after finishing my Bachelor’s Degree in one of the Universities in the Philippines. I eventually worked in hospitals, then decided to come to the UK to explore other options - I've always had an interest in Geriatric Nursing, hence why I chose to work and progress in the care home sector. I enjoy working here as I like working within the Southlands team. Making a difference in someone else’s life is the most fulfilling feeling as a nurse.


I live local to the home, in Harrogate with my 7 year old daughter. In my spare time, I enjoy spending time with my daughter doing gardening, crafts and watching movies. My family and I like to travel and explore different cultures and foods.


Savina

Savina Malousi

Job Title: Head Nurse

Joined: 2019

I have been a Registered Nurse for 13 years, working mostly in hospitals. I moved to the UK 5 years ago and since then have worked here at Southlands care home.


I like working in care services as it makes me feel happy knowing I have assisted in helping people to improve their health and wellbeing.


I live locally, in Harrogate, and I'm married with one son who is 12 years old. In my spare time I enjoy long walks and days out with my family and friends.


Helene

Helene Ballinger

Job Title: Resident Experience Manager

Joined: 2019

I have worked here for 5 and a half years. I come from a hotel background which links in very well with my role here at Southlands. I love working in care services as every day is different!


I live 5 minutes away from the home with my husband and our two boys. I am a keen gym goer and jogger, and enjoy walking my new puppy, Lily in my spare time.


Neil

Neil Ballinger

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for four and a half years. I come from a restaurant/hotel background and I used to own a restaurant in the centre of Harrogate.


I enjoy working in care services as I love chatting with the residents and making them food you know they'll enjoy. I always go the extra mile to ensure they have a balanced, healthy diet.


I live locally to Southlands, in the middle of Harrogate. I am married with 2 boys. In my spare time I enjoy spending with with family, watching football & cricket, and I enjoy my holidays!


Cristian

Cristian Simon

Job Title: Registered Nurse

Joined: 2016

I started my career as a care assistant in 2016, progressing to become a Senior Carer. After completing all my training and exams, I was then promoted to Registered Nurse. I love working in care services as the residents make my day - the connection I have with them is wonderful.


I am from Romania, where my family still live. My friends live in Harrogate, which is what brought me here originally. I love any kind of sport and socialising, so in my spare time you'll find me training or spending time with my friends.


Sue

Sue Pickering

Job Title: Financial Administrator

Joined: 2024

I have worked in the care home sector since 2015 as a Financial Administrator. I enjoy a fast-paced environment, that gives me the opportunity to work as an individual as well as part of a team. I have a passion for the care of the residents well being and cherish the opportunity to build strong relationships with them, their families and friends.


I have one daughter, Alice, who currently lives in Australia, I live in a small village between Thirsk and Northallerton. In my spare time my garden keeps me well occupied but I do enjoy nights out with good quality food and fine wine.


Frequently Asked Questions about Southlands Care Home

What types of Care is Southlands Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southlands Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Southlands Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Southlands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Southlands Care Home to the centre of Harrogate?

0.6 mile(s) as the crow flies, distance by road may be significantly further.