Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA
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9.7 93 Reviews
  • Southlands Care Home, Harrogate
Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local community which includes meals and activities for the day.

Southlands dates from 1870 and was formally one of Harrogate’s premier hotels. It still has much of its charm and combines homely qualities with modern care technology. Occupants enjoy having their own ballroom and traditional bar, as well as ensuite rooms.

You’ll find Southlands in the popular spa town of Harrogate, surrounded by winning landscaped gardens and close to the local shops, with the train station only a short 10-minute walk away.

Yorkshire traditions are embraced in the food menu, which includes homemade cakes and speciality teas and coffees. The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians and choirs are examples of some of the activities residents can experience, alongside arts and crafts, sherry mornings, croquet and themed events such as ‘messy play’ with the local nursery, coffee morning or lunch clubs.

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Care Provided by Southlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Sowden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Southlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Southlands Care Home Reviews (93)

Total of 93, showing 21-40
9.7

Southlands Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Southlands Care Home has 93 reviews.

Overall Experience

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Review from Andrew J (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Southlands team did a super job looking after my mother. She needed a period of recuperation when she arrived and the care she received made a huge difference and she recovered well. Both the carers and the nursing team were very good - supportive and understanding of needs, friendly and hard-working.

Reply from Eden Tomlinson, Customer Service Adviser at Southlands Care Home

Thank you for your kind words. It is always nice to hear words like “Supportive” and “Understanding” being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.


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Review from Maureen C (Wife of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my husband, I find Southlands peaceful and the staff extremely caring. He enjoys the food, and he has a spacious ensuite room. When I leave, I know he is in good hands.

Reply from David Mclean, Customer Service Adviser at Southlands Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.


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Review from Liz M (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands Care Home has taken fantastic care of my mum. The staff and care they provide are brilliant, and they really do care about the residents. We have all had a lovely experience.
I would highly recommend Southlands to anyone looking for a care home.

Reply from David Mclean, Customer Service Adviser at Southlands Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.


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Review from A L (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for six years. He uses a wheelchair but can walk a little way with an aid. He has a lovely airy room and his own wet room. The staff all know him well and let him do his own thing when he wants to, and also get him involved in activities I never expected him to enjoy. There
are good food choices each day, and residents can make special requests. It's his home, and we know he is safe and cared for. Southlands has a lovely garden at the rear, which is a real suntrap in the summer. My father was an avid gardener and likes to get outside daily in good weather, which the garden allows. The staff know the regular visitors by name and keeps the families updated with newsletters and meetings. There is a variety of activities each day that residents can take part in, and it is a community.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. We are so happy to hear you can feel at ease with your father in our home. We hope to continue providing him with the best care possible.


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Review from Peter M (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite constant staffing issues and the need to protect residents and staff, Southlands put on an excellent Christmas programme for residents to include family and friends.
I am always impressed by their willingness to go the extra mile. Particularly impressive is the selection of food and the ability
to ask for any specific meal, within reason.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

Thank you for your feedback. We are very pleased to hear our Southlands care home goes the extra mile for residents and families alike. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Chris B (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find somewhere for my mum to live in a hurry after she had a fall. We feel very lucky to have found Southlands. We can't thank all the staff enough for the way they look after my mum. Cleaners, kitchen staff, carers, nursing staff and office staff have all been brilliant with Mum and with
us, her family; there is genuine warmth and care in their approach to her.
It has taken a while for her to get used to being in care, but from the start, the staff developed a good knowledge of Mum; she has gotten used to them and has made friends, which means she is more likely to have meals and participate in activities with other residents. The staff were very patient with Mum.
When we visit Mum, the staff will immediately say whether Mum is downstairs or still in her room.
It is great to know she is safe and well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. We are so happy that we were able to offer your Mum the care she needed. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Catherine M (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home continues to look after my mum well, and her standard of care is very good.
The staff really care about her and are attuned to her moods.
Her room is always very clean, and her clothes are laundered and ironed to a very high standard.
All of the staff are very pleasant when I visit, and
nothing is too much trouble for them.
On occasion, her meals have not been great, and she has struggled to eat them - sometimes she has very large portions that she cannot manage, and a great deal of food can be wasted - Mum needs assistance with her meals and, sometimes they look unappetising - Mum does enjoy the custard on the hot puddings though! I appreciate that it is a tremendous task providing food for so many residents with differing needs though.

Reply from Grace Langfield, Customer Service Adviser at Southlands Care Home

We appreciate the time you have taken to leave your feedback. It is nice to hear you feel your Mum is well cared for and looked after in our home. Please let us know if there is anything else we can do to make your Mum's stay as comfortable as possible.


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Review from Sarah H (Granddaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands Care Home is a lovely place. It has beautiful gardens, and the building itself is a lovely, clean, large place. Very friendly staff who genuinely care for my gran and do a great job of looking after her. I recently took part in their Christmas Market, in which the staff were very supportive
with and accommodating with. There are lots of social events that keep the residents entertained.

Reply from David Mclean, Customer Service Adviser at Southlands Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and the variety of social events is an important part of the ethos of our home. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.


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Review from M E (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased and touched by the way Southlands staff helped celebrate my mother's 100th birthday. They were lovely, making a fuss of her and organising cards from local residents, many with lovely messages for Mum. Arranging a visit from the mayor, making it more of an occasion. The staff are amazing
at dealing with many residents, but with care and empathy; it is quite humbling to witness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your feedback. We are so happy to have been able to make it a really special day for your Mum. Thank you for choosing us to care for her.


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Review from Alison D (Daughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here from a different nursing home in April this year. She is partially sighted, has restricted movement and is very sound of mind.
Southlands has a lovely feel about it from the minute you walk through the door. All the staff are warm, friendly and very welcoming. The food is excellent,
with several choices being given every day. A sherry or liqueur is offered as is a glass of wine at lunch if desired. Nothing is any trouble. Activities are varied and are on through the week. Mum is treated with respect and dignity at all times.
I would highly recommend Southlands. It’s a great relief for us all, knowing she is settled, safe and happier than she has been for a while.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. We are so happy to hear you are comforted knowing your Mum is well cared for at Southlands. Thank you for your recommendation.


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Review from Craig T (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father used Southlands for respite care. My parents were nervous about my father going in. Staff were very helpful on arrival. Caring and professional. Southlands Covid's secure measures were robust. Facilities were excellent. Room was spacious, had an ensuite bathroom/shower, and room was equipped
to suit my father's needs. He was very well looked after during his stay. Visiting was possible. My father enjoyed his meals, especially the breakfast! We will need more respite care in the future, and my father will be residing at Southlands again soon.

Reply from Amanda Barnes, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your father was looked after well at Southlands care home during his stay. We are looking forward to seeing you again.


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Review from Joanne B (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent three wonderful years at Southlands after Dad passed. She began as a residential care person and became a nursing care resident during her stay.
Southlands became her home in a real and absolute sense of these words. Just excellent in every way from the “posh coffee and cake” at 3.00 to
the amazing activities offered daily. Her life began again as she made friends, eating in the luxury restaurant to spending time in the truly beautiful gardens.
But above all, this is the “heart” of Southlands that shines in each one of the staff that makes the team at Southlands. They care, they actually care and surrounded my beautiful mummy with love and care. I went daily, so I know I saw this in person at all times of the day. They never faltered, even during Covid, they did their absolute best for their residents to keep them safe and happy.
What more can I say; thank you from the bottom of my heart.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. It is so nice to hear you describe how your Mum's life started again in our care at Southlands. Hopefully, this will give you some comfort knowing that she really was cared about. Thank you again for taking the time to write this for us.


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Review from Judith W (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely Christmas atmosphere at Southlands this week; several different Christmas themed things every day in December. Plenty to see and do for residents.
The staff have been lovely, making my mother comfortable after returning from hospital, so thank you. It is still very difficult at the moment with
the virus, but everyone works so hard to keep everyone safe.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. We are glad that our efforts to keep everyone safe are of comfort to you. Thank you for your kind words.


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Review from Robert P (Friend of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very comforted by the care and kindness shown by the staff at Southlands. They were always friendly and welcoming. The establishment was spotlessly clean and well maintained, while the food was of a high standard. I shall always be grateful for the care and respect shown, which greatly
alleviated, what in essence, was my friend's last few months.

Reply from Amanda Barnes, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your friend is comfortable and happy in our care home. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.


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Review from Catherine B (Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care to be absolutely wonderful; the staff can't do enough for me. If I need anything, then nothing is too much trouble.
The entertainment staff are brilliant, they work very hard to make our days here enjoyable.
When I need to go to the hospital for appointments, transport is always
sorted out for me, which is important.
The food is great, and if there is nothing on the menu I fancy, the staff are always willing to provide an alternative.
In general, a first-rate place altogether
Full marks from me!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. We are so glad to hear that you are happy in our care and that the staff are always on hand to help with everything you need. Thank you for choosing us to look after you.


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Review from Mark A (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we looked around Southlands, we knew immediately it would be the happiest home for Dad to spend his twilight years. Dad lived so happily and content there for 4-years and created wonderful relationships with all of the staff and residents. It was a very pleasant place to visit, and we enjoyed spending
time there as a family, also creating relationships with staff, residents and other visiting family members. Dad enjoyed all the activities in the home, especially the singers and joined in with the wonderful variety of activities that were provided. Because the building is so spacious, it feels like a hotel and there is plenty of room for everybody to relax and enjoy the surroundings, including the well-kept garden with an aviary full of brightly coloured budgies. Unfortunately, Dad passed away last year during Covid, and the staff made his final days so wonderful, allowing us into the home to be with him and say our goodbyes. We will never forget their kindness and compassion.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for taking the time to leave your review and your kind words. We hope you can go away from this knowing that your Dad received the best care possible in his final years. Thank you for choosing us to look after him.


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Review from D K (Granddaughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My last visit due to Covid was March 2020. The home was warm and inviting and we were greeted with the usual faces at reception. Regular activities are available for residents. Excellent meal choices available as well as regular coffees and gorgeous cake selections every afternoon. Surrounded by a beautiful
garden with plenty of seating to admire the views on a warm, sunny day.

Reply from Amanda Barnes, Customer Service Adviser at Southlands Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words such as warm and inviting to describe our home. We hope to continue providing your Grandmother with the best possible care.


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Review from Cliff A (Son of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is excellent. The staff are attentive, responsive and go out of their way to assist with her needs. The care home is always very clean, it is welcoming, has lots of good space for residents to use and a great garden. The variety of activities and residents' programme
is truly impressive.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for taking the time to leave your review. We are glad to hear that you feel that the staff are so responsive to your mother's needs. We hope to continue providing her with the best possible care.


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Review from S T (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time seeing Mum face to face since March 2020. She still seems happy in her own world. Have asked the staff countless times if they could cut Mums meals up, but still, she is struggling! Falls seem to be happening a lot more, but I'm kept informed and she seems non the worse. Staff all sounded
happy and as attentive as always. Plenty of activities going on, and Mum gets her hair cut this week! Overall pleased.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

We appreciate you taking the time to leave us your review. I will certainly pass your comments on to the manager about Mums food. We are so happy to be able to welcome you back in for visits, and please let us know if there is anything else we can do to support you both.


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Review from Jane W (Daughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent four very happy years at Southlands, in fact, he really came out of his shell whilst living there and participated in activities he would never normally have done. This was down the all the encouragement and love from the staff. The staff are the most wonderful and caring people, who create
great relationships with the residents, which was extremely important to us. Their care and compassion during Dad's final weeks were outstanding; we all pulled together like one big family. I highly recommend Southlands to anybody who is considering care for their loved one.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your kind words. It is lovely to hear you describe our staff as wonderful and caring. We have such genuine regard for all our residents, so it's nice to know you felt like part of the family and that the staff were able to support you through this sad time. Thank you.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Southlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Southlands Care Home is calculated as follows: ( (185 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

Spacious rooms available for nursing and residential care both short and long term stays. Our elegant home has large spacious rooms, high ceilings and original features, all set in beautiful surroundings.


Awards / Recognitions (7)

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Meet the Team (6)

Jane

Jane Recto

Job Title: Clinical Deputy Manager

Joined: 2010

I started working at Bupa as a care assistant in 2010 whilst I was doing my nursing qualification in the University of Northampton. When I qualified as a Nurse in 2013, I became staff nurse and then progressed to Unit Manager, and now I'm Clinical Deputy Manager.


I first acquired my qualification as a nurse in 2007 after finishing my Bachelor’s Degree in one of the Universities in the Philippines. I eventually worked in hospitals, then decided to come to the UK to explore other options - I've always had an interest in Geriatric Nursing, hence why I chose to work and progress in the care home sector. I enjoy working here as I like working within the Southlands team. Making a difference in someone else’s life is the most fulfilling feeling as a nurse.


I live local to the home, in Harrogate with my 7 year old daughter. In my spare time, I enjoy spending time with my daughter doing gardening, crafts and watching movies. My family and I like to travel and explore different cultures and foods.


Savina

Savina Malousi

Job Title: Head Nurse

Joined: 2019

I have been a Registered Nurse for 13 years, working mostly in hospitals. I moved to the UK 5 years ago and since then have worked here at Southlands care home.


I like working in care services as it makes me feel happy knowing I have assisted in helping people to improve their health and wellbeing.


I live locally, in Harrogate, and I'm married with one son who is 12 years old. In my spare time I enjoy long walks and days out with my family and friends.


Helene

Helene Ballinger

Job Title: Resident Experience Manager

Joined: 2019

I have worked here for 5 and a half years. I come from a hotel background which links in very well with my role here at Southlands. I love working in care services as every day is different!


I live 5 minutes away from the home with my husband and our two boys. I am a keen gym goer and jogger, and enjoy walking my new puppy, Lily in my spare time.


Neil

Neil Ballinger

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for four and a half years. I come from a restaurant/hotel background and I used to own a restaurant in the centre of Harrogate.


I enjoy working in care services as I love chatting with the residents and making them food you know they'll enjoy. I always go the extra mile to ensure they have a balanced, healthy diet.


I live locally to Southlands, in the middle of Harrogate. I am married with 2 boys. In my spare time I enjoy spending with with family, watching football & cricket, and I enjoy my holidays!


Cristian

Cristian Simon

Job Title: Registered Nurse

Joined: 2016

I started my career as a care assistant in 2016, progressing to become a Senior Carer. After completing all my training and exams, I was then promoted to Registered Nurse. I love working in care services as the residents make my day - the connection I have with them is wonderful.


I am from Romania, where my family still live. My friends live in Harrogate, which is what brought me here originally. I love any kind of sport and socialising, so in my spare time you'll find me training or spending time with my friends.


Sue

Sue Pickering

Job Title: Financial Administrator

Joined: 2024

I have worked in the care home sector since 2015 as a Financial Administrator. I enjoy a fast-paced environment, that gives me the opportunity to work as an individual as well as part of a team. I have a passion for the care of the residents well being and cherish the opportunity to build strong relationships with them, their families and friends.


I have one daughter, Alice, who currently lives in Australia, I live in a small village between Thirsk and Northallerton. In my spare time my garden keeps me well occupied but I do enjoy nights out with good quality food and fine wine.