Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA
Submit a Review
9.7 93 Reviews
  • Southlands Care Home, Harrogate
Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local community which includes meals and activities for the day.

Southlands dates from 1870 and was formally one of Harrogate’s premier hotels. It still has much of its charm and combines homely qualities with modern care technology. Occupants enjoy having their own ballroom and traditional bar, as well as ensuite rooms.

You’ll find Southlands in the popular spa town of Harrogate, surrounded by winning landscaped gardens and close to the local shops, with the train station only a short 10-minute walk away.

Yorkshire traditions are embraced in the food menu, which includes homemade cakes and speciality teas and coffees. The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians and choirs are examples of some of the activities residents can experience, alongside arts and crafts, sherry mornings, croquet and themed events such as ‘messy play’ with the local nursery, coffee morning or lunch clubs.

Show Southlands Care Home on the Map

Care Provided by Southlands Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Sowden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Southlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Southlands Care Home Reviews (93)

Total of 93, showing 41-60
9.7

Southlands Care Home has a Review Score of 9.7 (9.700) out of 10, based on 22 reviews in the last 2 years. Over all time Southlands Care Home has 93 reviews.

Overall Experience

  • 78
  • 14
  • 1
  • 0
  • 0

Date Published

93
9
14
22
71

Review from Gabrielle B (Mother of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful, constructive and have been supportive. My daughter has felt very safe there. We are still looking for alternative accommodation to suit her age group, but Southlands has been just so helpful. The work their care workers have put in during the pandemic is beyond belief. I do hope
they get the recognition they deserve.

Reply from Melanie Cope, Customer Service Adviser at Southlands Care Home

Thank you so much for taking your time to leave such a lovely review. We are so glad to hear your daughter feels safe in our care, and under our wonderful carers at Southlands. We will certainly be sure to pass your recognition and praise on to the relevant people. Please let us know if there is anything else we can do for you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela Y (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Southlands have welcomed Mum into her new home. They arranged visits to her window and now into her room. They have phoned with regular updates and always have time to chat about her day. At a very difficult time, with the help of a live video tour, I felt I got to see enough of the
home to make a decision for Mum. Mum is settled and happy receiving all the care that she needs.

Reply from Melanie Cope, Customer Service Adviser at Southlands Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your understanding during such a difficult time. We are so glad you feel well informed about mums care. Please let us know if there is anything else we can do to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At last, I can visit mum in her room at Southlands after not seeing her for a year properly. I visited her in the pod, which was brilliant and FaceTimed her.
It was a very emotional visit not only for mum and me but also seeing all the staff and carers. Mum looked so well, and as usual, dressed elegantly.
Very well organised to strict regulations, but I felt very welcome and happy to follow the regulations required. Extremely easy to book a visit.
I FaceTimed my brother while visiting Mum, so she loved chatting with her family. As I said goodbye, Mum turned to me and said, I have so enjoyed this morning.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Southlands Care Home

Thank you so much for sharing this lovely experience with us. We are so pleased to hear how happy you are with your visit. Please let us know if there is anything else we can do for you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard E (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum been at Southlands for just over 2-months and is very well cared for. All the staff who I have dealt with have been most helpful, courteous, very kind and understanding. Due to Covid restrictions, my first visit in person was only yesterday. I was very impressed with everything about the home.
It was very welcoming and well-staffed. Nothing was too much trouble for all the staff. A very nice carer spent the time introducing herself as one of the people looking after my mum. Despite the disabilities and physical ailments my mum has, she was far more content and happy that I have seen her for ages. She had been struggling with various carer visits in her own home and is now so much more happy now she has formed relationships with dedicated staff, knowing this is now her home.

Reply from Melanie Cope, Customer Service Adviser at Southlands Care Home

Thank you so much for taking the time to leave us such a beautiful review. We are so glad to hear you are confident about leaving mum in our care, and that she is forming good relationships with our lovely members of staff. We really appreciate your kind words and will be sure to pass them on to the relevant team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent five very happy years at Southlands. All the staff from cleaners to the nursing staff were kind and loving. I visited on a weekly basis, always made welcome as were other relatives and friends. Southlands provided a lot of entertainment encouraged residents to take part. It is also lucky
to have a lovely garden, ideal for garden parties and fundraising events. 2020, a very difficult year, Southlands kept families well informed of changing circumstances. As the year progressed, Mums health was failing, and end of life was put into place during December. I was allowed to visit. Once again, I cannot praise the staff enough for their devotion and love they showed to Mum and me.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Southlands Care Home

Thank you for taking the time to leave your review and your kind words. It is always nice to hear from family members feeling like their loved one was cared for and looked after during such a difficult time and that you can go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie P (Granddaughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanna was diagnosed with Alzheimer’s in late 2017 and came to Southlands in 2018. She has been superbly cared for, ten socialisation element is brilliant, as she is such a people person, the activities provided help to stimulate her mind; bingo, arts and crafts, chocolate tasting, indoor bowling, film
night, take away night; this was a very important consideration for our family given her gregarious personality and her diagnosis. The entertainment provided is also brilliant, ranging from singers and choirs coming in and putting on shows for the residents in the ballroom (nibbles and drinks are always served) to pantomimes as well as chair yoga, physiotherapy, therapeutic animals, church services, wine and cheese tasting (just to name a few). The staff are really what makes the place a ‘home’ for Nanna. Their patience, resilience and compassion are what we value most, not to mention they’re on-top fo the training game. Also, all the food is made from scratch, which is hard to come by!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for your lovely review. We are happy to hear that you feel like your Nanna is part of our Southlands family and is so well entertained. I will certainly pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Brother of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good so far from what I can see in these uncertain times. A 5-star hotel with good all-round management and staff.
Mum is being well looked after, and this is all we can ask at this time.
Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Southlands Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel your Mum is being well looked after, and thank you for trusting us with her care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place and such a comfort to know my father is so well cared for. Staff are very supportive and understanding of the whole family, very attentive and spend time explaining all aspects of care and medication etc.
Feel very fortunate to have found such a caring and comfortable home. The building
lends itself well - spacious, airy and great communal spaces and garden.
Very high standard all round!

Reply from Emily Wilson, Customer Services Adviser at Southlands Care Home

Thank you so much for your lovely comments regarding Southlands Care Home. We are very happy to hear you can feel at ease with your father in our care. Thank you for trusting us with your loved one’s care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine H (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my Mum through these difficult times. The staff are very helpful in letting you know how your loved ones are doing and are very accommodating with telephone calls, video calls or window visits. It is great to see photos of activities on Facebook and the residents looking
well and happy. Great job everybody, thanks

Reply from Stephen Rondel, Customer Adviser at Southlands Care Home

We really appreciate you taking the time to leave us such lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn H (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been a sanctuary of happiness and love for my father during this difficult time. The nurses and carers endless passion and dedication to looking after my father is a huge reassurance to me and my family. We know he’s being cared for extremely well, which is a huge relief.
We are so thankful
for this, and I couldn’t recommend Southlands more highly.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

It is always nice to hear such kind words being used to describe our care. Thank you for the comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare P (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The well-appointed public rooms and the available bedroom which is bright and airy made the very difficult decision to move mum from her home into a care home less difficult. We had looked at several Care Homes in the area and we knew immediately that mum would feel comfortable in Southlands. As time
went by we became aware of the lovely relationships being built between herself and her carers. She has been well looked after and is very happy. Of particular note have been the varied entertainment options available; something we really felt was important for mum. Covid-19 restrictions have proved a particularly difficult time with visiting in person curtailed. However, staff have been only too willing to chat about mum when I’ve called and assist with phone calls and video calls. The Resident Experience Manager has been invaluable during this time, organising video calls and ‘window visiting’, regular updates by mail, and forwarding messages to nursing staff via email.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We really appreciate you taking the time to leave us such lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn W R (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We loved the genuine warmth of the staff we met on our initial visit, which along with the spacious, well-appointed resident’s lounges and dining rooms, comfortable bedrooms and beautiful garden made our decision easier in difficult circumstances. Valley Gardens and town take ten minutes or so on foot/wheelchair.
Southlands
became Dad’s home from September 2018 until he passed away in April 2020. The staff became Dads friends and the bonds he built with them were a joy to see. The care he received throughout his stay was good. The staff showed empathy, compassion, respected Dad’s dignity and shared Dad’s humour. Our daily visits found him clean, well dressed and comfortable, whilst his bedroom was clean and tidy. Dad loved his food there and ate with great relish! The afternoon teas and entertainment programme lifted spirits!
I could say so many more positive things but will end by saying a HUGE thank you. We will be forever grateful to each and every member of the Southlands Team.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike F (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at Southlands for over 5 years and has enjoyed a very warm, caring, comfortable and homely environment. Every single member of staff in all roles are very professional, friendly and caring.
We know that Dad is well looked after and every member of staff consistently shows real interest,
affection, patience and good humour with all the residents.
It is also a pleasure for my family and I to visit Dad and spend time there - it is very evident that the residents are stimulated by a broad range of music, entertainment by a very talented team and a wide variety of guest speakers and performances.
Southlands is very spacious and residents can either sit in quiet areas inside, enjoy sitting/walking in the beautiful garden or take refreshments and 'watch the world go' by in the coffee lounge.
The resident's private room are excellent and the Dining Room food and service is of a high standard.
Highly recommended in every way ~ a huge thank you to a fabulous team!

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We really appreciate you for taking the time to leave us such amazing feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise M (Daughter-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been difficult not being able to visit dad because of current restrictions but he has commented on how the staff have tried to make the lockdown bearable and we appreciate the Resident Experience Manager's efforts in keeping us up to date with photos, both of dad to us and vice versa. It has
been really important for morale.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter P (Son-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident for only a short time (10 weeks) but from the moment we had the initial consultation, to his sad death, the staff at the care home were excellent. We were fully informed on our initial interview with the Manager and kept appraised of progress and the state of his medical
needs throughout. The nursing and care staff were fabulous and were only too happy to help with any additional requests we had, or in obtaining specific favourite foods and drinks when he was reluctant to eat. Leaving someone you love in the care of others is always a difficult decision to make but our family were more than happy that Southlands took great care of him and had his best interests at heart throughout.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We are very saddened about your father-laws-passing. Hopefully you can go away from this feeling like he received the best possible care. Please let us know if there is anything else we can do for you or your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian Francis C (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be friendly, capable and committed. They have helped my mother through different phases of care need. There is a pleasant atmosphere in Southlands and my mother has been made to feel at home there.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such lovely feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan S (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the Team of Carers and support staff at Southlands for your continued kindness and support towards my mum. Its been a stressful time for everybody during the Pandemic but you've retained your good humour and cheerful spirits despite a real need to dig deep in these unprecedented
circumstances. Good luck in the continuing weeks ahead.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you so much for taking the time to leave such lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue M (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been at Southlands for over 5 years. He is very happy here and is exceptionally well looked after by the staff. The facilities are excellent with spacious communal areas, and a choice of rooms to spend time in. The premises were recently completely refurbished and it is bright and airy
throughout. There is a large accessible garden, which is well looked after, and it regularly used by residents. The dining area is also bright and spacious, with good quality, varied food. Dad recently had a lovely 90th birthday party, which was organised by the staff. The staff really are wonderful - so friendly and caring. I live on the south coast, so keep in touch with Dad directly with a phone in his room, or regular conversations with staff who are always happy to spend time talking to me. All the staff know Dad well and everyone takes time to stop and to have a chat and a joke with him. I can highly recommend Southlands and feel we made an excellent choice for his home.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for your praise and for trusting us with your fathers care. We are very happy to hear he enjoyed his birthday celebrations!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally C (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent the last 18 months of her life at Southlands. It was always a pleasure to visit her, with a very friendly vibe, caring staff, clean, pleasant and homely surrounding, and always something going on with staff, residents and visitors interacting with each other. Mum was well cared for and
staff were always prepared to listen to any concerns and act on them promptly. Mum was always treated with dignity and kindness.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susanna F (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands from day 1 has been kind, compassionate, friendly and professional.
My father enjoyed his stay here at Southlands to the full. Very many thanks to all.
Having viewed virtually all other nursing homes in the area, Southlands was by far the best even though it was not geographically near
to where we live for visiting. We felt it was better to travel further so dad could have the best care.
Even enabling video calls during lock-down.

Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Southlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Southlands Care Home is calculated as follows: ( (185 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

Spacious rooms available for nursing and residential care both short and long term stays. Our elegant home has large spacious rooms, high ceilings and original features, all set in beautiful surroundings.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Jane

Jane Recto

Job Title: Clinical Deputy Manager

Joined: 2010

I started working at Bupa as a care assistant in 2010 whilst I was doing my nursing qualification in the University of Northampton. When I qualified as a Nurse in 2013, I became staff nurse and then progressed to Unit Manager, and now I'm Clinical Deputy Manager.


I first acquired my qualification as a nurse in 2007 after finishing my Bachelor’s Degree in one of the Universities in the Philippines. I eventually worked in hospitals, then decided to come to the UK to explore other options - I've always had an interest in Geriatric Nursing, hence why I chose to work and progress in the care home sector. I enjoy working here as I like working within the Southlands team. Making a difference in someone else’s life is the most fulfilling feeling as a nurse.


I live local to the home, in Harrogate with my 7 year old daughter. In my spare time, I enjoy spending time with my daughter doing gardening, crafts and watching movies. My family and I like to travel and explore different cultures and foods.


Savina

Savina Malousi

Job Title: Head Nurse

Joined: 2019

I have been a Registered Nurse for 13 years, working mostly in hospitals. I moved to the UK 5 years ago and since then have worked here at Southlands care home.


I like working in care services as it makes me feel happy knowing I have assisted in helping people to improve their health and wellbeing.


I live locally, in Harrogate, and I'm married with one son who is 12 years old. In my spare time I enjoy long walks and days out with my family and friends.


Helene

Helene Ballinger

Job Title: Resident Experience Manager

Joined: 2019

I have worked here for 5 and a half years. I come from a hotel background which links in very well with my role here at Southlands. I love working in care services as every day is different!


I live 5 minutes away from the home with my husband and our two boys. I am a keen gym goer and jogger, and enjoy walking my new puppy, Lily in my spare time.


Neil

Neil Ballinger

Job Title: Chef Manager

Joined: 2020

I have worked for Bupa for four and a half years. I come from a restaurant/hotel background and I used to own a restaurant in the centre of Harrogate.


I enjoy working in care services as I love chatting with the residents and making them food you know they'll enjoy. I always go the extra mile to ensure they have a balanced, healthy diet.


I live locally to Southlands, in the middle of Harrogate. I am married with 2 boys. In my spare time I enjoy spending with with family, watching football & cricket, and I enjoy my holidays!


Cristian

Cristian Simon

Job Title: Registered Nurse

Joined: 2016

I started my career as a care assistant in 2016, progressing to become a Senior Carer. After completing all my training and exams, I was then promoted to Registered Nurse. I love working in care services as the residents make my day - the connection I have with them is wonderful.


I am from Romania, where my family still live. My friends live in Harrogate, which is what brought me here originally. I love any kind of sport and socialising, so in my spare time you'll find me training or spending time with my friends.


Sue

Sue Pickering

Job Title: Financial Administrator

Joined: 2024

I have worked in the care home sector since 2015 as a Financial Administrator. I enjoy a fast-paced environment, that gives me the opportunity to work as an individual as well as part of a team. I have a passion for the care of the residents well being and cherish the opportunity to build strong relationships with them, their families and friends.


I have one daughter, Alice, who currently lives in Australia, I live in a small village between Thirsk and Northallerton. In my spare time my garden keeps me well occupied but I do enjoy nights out with good quality food and fine wine.