Review from Debra R (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

I am delighted that we found Granby Rose to look after my mother. The staff couldn’t be nicer and always go about their work with a cheerful demeanour. I live abroad and this can be challenging when a loved one is in a care home. Nevertheless, the staff at Granby Rose allow me to feel confident and

reassured that my mother is receiving a first-class level of care. They always think above and beyond in order to meet her needs. Thank you so much Granby Rose!

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Review from C R (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

Thank you very much for looking after our dad so well. He has been very happy and we know he has been well looked after.

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Review from Emma B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother required one-to-one care at first and two carers to wash and change her. She was hard work but the Granby Rose staff treated her with love and respect. She settled and for nearly five years she was usually busy walking or crawling around the home. The staff all took care and notice of her,

chatting to her and listening to her often nondescript chat and even hugging her. My mother would light up with happiness. When my father arrived at the home, the staff kindly assisted with their brief meetings. Staff very kindly sat with my mother as my father passed away. This meant everything to both of them. We cannot thank all the Granby Rose staff enough for their exemplary care of my mother and professionalism.
My father arrived at Granby Rose Care Home after his dementia increased and he became very immobile. He had always told his family he never wanted to be a resident in a care home. However, over the four and a half years he visited my mother, with my help, at Granby Rose Care Home, he enjoyed this and had good chats with the staff. When he became a resident at Granby Rose, he never complained to us and his first and last words were about the wife he loved and adored. The staff took great care of Dad and he was always clean and nicely dressed. The staff had a great rapport with my dad and many jokes. My dad was cared for with love and care to the end. Again, thank you so much to the professional kind staff who managed this. As a family, we are extremely happy with Granby Rose.

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Review from Catherine A (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother was in Granby Rose Care Home for approximately eighteen months. In that time, my sister and I were very happy with the care my mother received. The staff went above and beyond, especially as my mother went into end-of-life care. They could not have been more efficient and sympathetic. They

work as an excellent team.

Reply from Katie Barnett, Marketing Administrator at Granby Rose Care Home

Thank you, Catherine, for your comments about your recent experience at Granby Rose Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. It is very rewarding to have their efforts recognised. If there is anything more we can do for you in the future, please don't hesitate to reach out.

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Review from Helen S (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

My mother was cared for by the team at Granby Rose for 18 months up until her recent passing. During her stay, I gained great comfort from knowing that my mother was so well looked after by people who really cared about her wellbeing. They treated her with great dignity and respect and always with

cheerful smiles. They took time out of their busy day to spend time with her, I cannot praise each and every one of the team highly enough for the care, support and sympathy they gave both my mother and also our family, towards the end of my mother's journey. They are all such a great bunch of people!

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Review from P S (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

As I live overseas and have been unable to travel to the UK because of the pandemic, I have come to rely on the Granby Rose staff for regular updates on and contact with my dad. They have been unfailingly supportive, sympathetic and helpful and when I finally managed a visit, I could see Dad was liked,

respected and comfortable. Such peace of mind for me.

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Review from Jillian B (Wife of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with the home. Everyone is very helpful, friendly and cannot do enough for us. Everywhere is clean and tidy. The food is enjoyed by all and the entertainment team keep the residents occupied and happy.

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Review from J L (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

As I don't live in Harrogate I've only visited Mum twice, of which, the staff were very friendly and the visits have took place in the reception room. I have done several virtual calls with Mum, some go better than others depending on other residents around. Due to Covid, I've still not seen any further

into the home than reception, therefore can't comment on all aspects. I do feel Mum is taken care of very well and usually gets involved in the activities taking place on a daily basis, which is very good.

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Review from Eric B (Husband of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience

Thank you for your review summary regarding my wife, who is a resident at your care home. She has been with you approx two and a half years, and we have always found her to be very well cared for, comfortable and well simulated with all the activities that you provide for her. The home is always warm

and inviting with a very friendly atmosphere, and we would have no hesitation recommending your care home to any of our relatives and friends. Thank you for the service you provide.

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Review from Paul B (Son of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Granby Rose for nine months and although I have not been able to visit anywhere inside the home other than the reception area, because of Covid, I have been impressed by the level of care that she has received and the kindness towards her that the staff have demonstrated.

In addition, the management has always been very helpful and accommodating, responding to any requests that I have made.

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Review from Lindsey S (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience

We are very pleased as a family with the care my mum receives at Granby Rose. The staff are all amazing and work so hard to make sure all the residents are well cared for and safe. There is plenty of activities for Mum to participate in. She is very content there. I cannot recommend them highly enough.

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Review from Chris A (Nephew of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

My aunt was in a care home in York, she became violent, the home could not cope with it and demanded she should be moved to an appropriate nursing home. Every nursing home in York refused to take her having seen her assessment. We widened the search and approached Granby Rose. Right from the start,

I found the manager very helpful and positive; she immediately understood the situation and reassured me that she could manage my aunt. In all my dealings with her, she was professional and efficient, at every stage if she said it would happen - it did. All of this was happening remotely because we live 300 miles away and have not seen my aunt since pre-Covid. We have now been able to visit my aunt, she has aged significantly and has been scarred by the events at the care home. So it was very reassuring to find Granby Rose has met all our expectations; the staff are all professional, attentive, and caring. We believe she is in the best place.

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Review from Alexander B (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience

I cannot recommend the staff at Granby Rose, what was a very challenging time of our lives the team there supported us and help us beyond our expectations. After studying a number of homes everything about Granby Rose has come out on top of an amazing community with amazing people. I cannot recommend

them enough.

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Review from C H (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience

Although my mother was staying on a temporary basis, I found the staff to be excellent and responsive, both to my queries and to my mother's needs. Mum settled in well and the care she received was first class.

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Review from Karen H (Friend of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

The staff were very welcoming. In fact, it felt like family. It is a lovely place where the residents seem happy and content. My friend always seems to have activities to participate in and the staff also seem to enjoy the residents.

Reply from Olivia Shields, Marketing Assistant at Granby Rose Care Home

Thank you for your positive feedback towards Granby Rose Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.

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Review from A S (Sister of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

Thank you to everyone at the home who works so hard to ensure all the residents are well cared for, engaged and stimulated. They deal with some very complex issues, in such a calm and reassuring way, that provides such reassurance to families and friends. The staff are amazing and the environment is

very homely. Thank you for everything you do, especially during 2020 which has been very challenging but you have kept in touch with video links, phone calls and Facebook.

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Review from Colin S (Brother of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience

My brother was looked after very well throughout his residence at Granby Rose. He could not have received better care anywhere. The staff treat all the residents as though they are members of their own family.

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Review from Helen L (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

It’s been a really difficult couple of years with Mum going into care but the staff at Granby Rose are so kind and caring that it gives us peace of mind that Mum is under the best care. It’s very clear that all staff have genuine care and emotion towards my Mum which is very important because she is

still herself and still needs to feel loved every day. One carer, in particular, has really helped me during these difficult times. I’ll never forget the day Mum moved in and how this carer made no hesitation to comfort me when I was upset. During Covid and not being able to properly interact with Mum, she has really made the visits worthwhile by doing all she can to get Mum to engage and ensure she feels happy and relaxed. She has shown real emotion and care for Mum and that just means the world. In my opinion, she’s just a wonderful human with a big heart and so much love to give. I don’t know what I’d have done without her these past few months during these difficult times.

Reply from Gill Allatt, Home Manager at Granby Rose Care Home

Thank you so much for your kind words. It has been a difficult time and I am so proud of how the team have supported residents whilst relatives have been unable to visit.

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Review from Christine C (Wife of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

My husband stayed at Granby Rose from June 2019 until his death in April 2020. During this time his Alzheimer's deteriorated. He had to be fed, washed and clothed which every carer who looked after him did with care, love and dignity. There was a relaxed but professional experience towards all the residents

and their loved ones.

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Review from A W (Stepdaughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at Granby Rose enough for the amazing care they have taken of my step-father, particularly through the lockdown. He is more active and aware now than he has been for 9 months and I am sure that this is due to their exemplary care and love. They are all truly special people and

I feel very blessed that they are looking after him.

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Granby Rose Care Home

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