Greenwell House

Wycar, Bedale DL8 1ER
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8.8 50 Reviews
  • Greenwell House, Bedale
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Care Provided by Greenwell House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Judith Christoffersen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Greenwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,253

  • Our fees are made up of two parts, a care rate & the room rate(including meals & laundry) The care rate will be decided upon the assessment of the individual prior to admission.
  • (these prices are only a guideline, please contact Greenwell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Greenwell House? View your Advertising Options

Greenwell House Reviews (50)

Total of 50, showing 1-20
8.8

Greenwell House has a Review Score of 8.8 (8.750) out of 10, based on 3 reviews in the last 2 years. Over all time Greenwell House has 50 reviews.

Overall Experience

  • 41
  • 9
  • 0
  • 0
  • 0

Date Published

50
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1
3
47

Review from S R (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both cared for at Greenwell. They had the best care there was. The care was above and beyond. Making my parent's last years easier for them and their relatives and my family give them a huge thank you and would recommend Greenwell for its care and devotion to anyone looking for a care
home for their loved ones.

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Review from Carolyn S (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved to Greenwell House from out of area, and our experience was extremely positive, from start to finish. The environment is great for an 80+-year-old - much more homely than any other care home we visited whilst also being clean and fresh (it smelt actively nice in his room - I forgot
to ask how they do it!)
We knew he was in the home for end-of-life care, and the staff were so incredibly kind both with ourselves and also, most importantly, in treating him with respect and dignity and always acting and thinking in a way which seemed very 'patient-centred'. They were also supportive and honest with us - both manager and one member of staff, in particular, for taking time to talk to us and make sure we were fully informed about his situation. This is well above what we had experienced elsewhere and was hugely appreciated and helped us adjust to his situation. I wouldn't hesitate to recommend Greenwell - a great combination of experience, professionalism, warmth and smiley staff.

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Review from Robert M (Husband of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent five weeks at Greenwell House, having spent fifteen weeks in hospital with a pulmonary embolism (blood clots in the lungs). During her stay at Greenwell House she was treated with excellent care to keep her comfortable until she passed away. We were able to visit unrestricted throughout
during her stay. The staff were very sympathetic and kept us informed.

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Review from Janet V (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the start of the COVID epidemic and for nearly 10 months, I have been unable to see my dad in person. The manager and all her team that I have spoken with over this time, have updated me in an honest and sensitive way whenever I have contacted them. When you feel so useless due to restrictions,
it is good to know Dad is being cared for by staff who are kind and caring. The staff have had their own health challenges to deal with which would have caused additional stress on the running of the nursing home and I just want to say thank you to you all. They are only two small words but come from the heart. Keep up the good work.

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Review from Robert M (Son of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in Greenwell Care Home after three months as a resident. He was 99 years old and died of frailty and old age. His last three months were very happy for him as he was looked after so wonderfully well, by all the staff. He had become used to living by himself, with the same resident carer
living with him, and he hugely enjoyed the variety and interest shown by the staff at Greenwell House. Nothing was ever too much trouble for them, and they always had the time to chat to him and hear about his life and his family, to help him with his tablet when he became confused, and to make sure he had the little things that mattered to him, like the right type of tea every afternoon. They were very helpful when he came to out for lunch, and he always was well cared for and well turned out.
He was a resident during the Covid lockdowns, but the home could not have been more understanding and helpful about visits, ensuring, in particular, that I was with him on the day that he died.

Reply from Judith Christoffersen, Registered Manager Greenwell House at Greenwell House

Thank you for such kind words during a very difficult time for you as a family. It was truly a pleasure to look after dad he was an absolute gentleman in every sense of the word and his smile lit up the room. It was a privilege getting to know you all as a family and, I am so pleased you were able to spend the last few days in his company.


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Review from David J (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Greenwell went the extra mile to make Dad happy. Their job was made difficult with Corvid, but they did a fantastic job. They were very kind to all of us in his family at a difficult time, this will stay with me forever. There can be nowhere better.

Reply from Judith Christoffersen, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review our care home and, for the lovely comments submitted during a very difficult time for you as a family. Staff are always appreciative of people taking the time to review our care home and are grateful when their commitment and dedication is recognised. It was an absolute pleasure and privilege to care for dad during his time here at Greenwell House and we will remember him fondly. Thank you again for your kind comments - Judith and all the team at Greenwell House.


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Review from A S (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mum received at Greenwell was way and above what we could have hoped for. Always treated with respect and dignity. All the staff were happy and cheerful, and always helpful. Nothing was too much trouble helping us as a family in a very difficult time. Couldn't recommend it highly enough.

Reply from Judith Christoffersen, Registered Manager Greenwell House at Greenwell House

Thank you for your kind review during this very difficult time for you as a family. It was a privilege to care for mum during her time at Greenwell and also get to know you as a family unit. I will make sure your comments are passed on to all staff.


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Review from Shirley R (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had dementia and in her final days at home, she had excellent care going to her home. As her condition deteriorated, she needed more care. Local services were involved, they would not increase her care so it was terrible to see a 94year old lady left with no access to the toilet. Our prayers
were answered and the angels arrived and she went into Greenwell care home. The care she received was wonderful, the staff made her last few weeks very comfortable. My sister and I cannot praise them enough. So please feel happy if you have to put a loved one in care. There is no better care home than Greenwell. We love the staff and thanks to them all.

Reply from Judith Christoffersen, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review our care home and for the kind comments submitted during this difficult time for you. These comments mean so much to us all here at Greenwell House and it is lovely when the dedication and hard work of the staff does not go unnoticed. We are pleased that we were able to support and care for mum during the last few weeks of her life.


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Review from Sylvia D (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we went to look around Greenwell House for my mother-in-law it was such a homely feeling. She has been there for 7 months and is really happy. All the management and staff are so caring and kind to her and us when we visit, nothing is too much trouble and always offered tea/coffee. The place is
always clean and the food is good. I would definately recommend it to anyone looking for a care home.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

What an absolute pleasure it is to receive such lovely feedback. My staff and I always appreciate people taking the time to review our care home and the service we provide. Thank you so much
Sue and all the staff at Greenwell House


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Review from Sandra W (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Greenwell House initially for respite care after a spell in hospital but it was evident that she couldn't manage on her own and as she settled so well she is now a permanent resident there. As soon as you walk through the door there is such a welcoming and friendly atmosphere, the staff
are wonderful and nothing is too much trouble. It's a home from home and all of us are treated more like family. It may not be a state of the art home but in Mum's words she just wanted to be safe and she is, - safe, secure and extremely well looked after by a dedicated and friendly team - what more could we ask for.

Reply from Sue Tunstall, Registered Manager at Greenwell House

Thank you for taking the time to review our care home and for the lovely comments submitted. Staff always value feedback and are grateful when their hard work and commitment is recognized.


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Review from Terry C (Son of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear dad had his final days in Greenwell House, Bedale and myself and all the family were so so taken care of as well as our dear Dad. His passing was made so much easier as the angels that care for them are just amazing. They gave us such strength which has brought such peace to our family. If it
was me I would like my last days there, praise indeed.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you so much for taking the time to review our home in what has been a very difficult few weeks for you and all the family, not to mention your Dad. We are very pleased to hear your lovely comments and are very happy that you feel that we contributed to making Dads last few days comfortable and that you and your wife also felt supported by the staff.


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Review from M H (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Greenwell for four years until her recent passing. During that time, although her mental health was declining, she was treated with compassion and respect.
The care and devotion to the residents is exceptional. The place is always spotlessly clean and the food always looked
tempting.
We have been absolutely delighted by the care all the staff gave my mother and cannot praise the home enough.
Thank you to all the staff.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you so much for taking the time to complete a questionnaire and for the very positive kind comments you have made about my team at Greenwell House.
I have made them aware of this review which they were thrilled to receive and read it.


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Review from Rachael E (Sister of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absolutely delighted and very relieved to see that my brother was treated with so much care, dignity and genuine love and kindness. This home has a lovely friendly atmosphere and my brother's last few weeks were made as comfortable and pain-free as possible, with so much attention and kindness
was given to him. Thank you for everything.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thankyou very much for your kind words - I have passed them onto my staff who are always interested in feedback and your comments mean a lot - thankyou.
We were only too pleased to care for and support your brother and all of you in what was a very difficult and sad time.


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Review from Kathleen W (Regular Volunteer) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit the residents are always happy, clean and well dressed. Those who can speak well of the staff their care and attentiveness, their courtesy and respect. The staff are helpful, happy and kind to me when I visit and residents are usually ready for the worship we sometimes lead. I would
happily recommend Greenwell House to people seeking a new home with a high level of care.
I know nothing of the organisational side so it's difficult to comment on the value for money.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review our home during what must be a very busy time for you as to your house move etc.
Your comments are much appreciated and I have made this report available for my staff to read as receiving feedback is always welcome and shows that the care and hospitality we give does not go unnoticed.
I know our residents and staff looked forward to your frequent visits and church services and the residents took great comfort from them.
Our sincere thank you for your support and we wish you and your family well in your new parish.


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Review from George G (Friend of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwell House is a very friendly family atmosphere created by all of the excellent staff. The cleanliness at times was excellent. I would certainly recommend this care home to anyone.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you so much for finding the time to complete a review for our home.
We are always pleased to receive such reviews as it shows our care and work in all areas of the home does not go unnoticed.
We feel that we always do our best, in what can be sometimes difficult times both mentally and physically and may I say thank you from all the staff and myself for your comments.


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Review from Carole W (Daughter-in-law of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and loving people who were always totally professional as well. Well maintained facilities.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to complete a review form, it is always nice to receive feedback good or bad which can be very helpful as we strive to give our residents the best person-centred care possible within a homely caring environment.
Your comments have been passed on to the staff who are only too pleased to see that their care and hard work does not go unnoticed.
Thank you.


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Review from Caryl J (Daughter-in-law of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved into Greenwell House in April 2019 as his care needs became so high due to terminal cancer. During his care at the home, he was treated with such love and dignity, and formed close bonds with the staff that put a smile on his face even on his last day. We are forever grateful
to the manager and her amazing team for all they did for us and my father in law.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you so much for your kind words and comments that you have taken the time to write and submit at what must still be a very sad time for you and all the family. Your father-in-law was not with us long but in the short time he was he made a big impression on all the staff with his wry smile, dry sense of humour and cheeky grin!!! We were only too happy to care for him and support and comfort you all through a very sad time.
We are always very appreciative to receive feedback. It shows us that people do notice how hard we work to ensure a high standard of care is given in a person-centred way and that puts a broader smile on our faces.
Thank you once again.


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Review from A J (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received has been excellent. As his condition has changed they have adapted to keep him pain-free and comfortable. The staff are superb and really try to get to know the patients and build friendships in very difficult circumstances. Their care and compassion are amazing.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to complete a review considering the difficult circumstances you and your family are going through. We always strive to give individualised personal care to our residents which often changes on a day to day and sometimes hourly basis.
It is so pleasing for my staff to know that the high-quality compassionate care they give does not go unnoticed and is appreciated. Thankyou


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Review from Kathy A (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after living at Greenwell House for nearly 4 years. The care and support the staff gave us during this difficult period was second to none. They ensured my mother was always comfortable and well looked after. They kept us updated on any changes in mams condition. Greenwell
is the most wonderful care home. My mother could not have ended her days anywhere better. The staff are fantastic and I would have no hesitation in recommending Greenwell to anyone.
Thank you to all the staff you are the best.

Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for your kind words and for taking the time after your mother's death to complete this form for us. We are pleased that we could help in the care of your mum over the last 4 years ensuring her comfort, safety and mental health were maintained to a high standard. It is always nice when we receive comments like this which shows the hard work and dedication of my staff has not gone unnoticed and is very much appreciated. Thank you again.


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Review from I J (Friend of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and treat the residents with great dignity and are more than staff, they are friends. They sit and chat with them when they have time.

Reply from Sue Tunstall, Registered Manager, Greenwell House at Greenwell House

Thank you for taking the time to review Greenwell House. It is very pleasing that you have commented on my staff and the way they interact with the residents, at all times respecting their dignity and privacy.


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Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Greenwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Greenwell House is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Greenwell House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 3 Positive Reviews ÷ 4 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Greenwell House

What types of Care is Greenwell House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenwell House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenwell House have?

There are 20 Single Rooms.

What are the Facilities & Services at Greenwell House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenwell House to the centre of Bedale?

0.0 mile(s) as the crow flies, distance by road may be significantly further.