Grosvenor House Care Home

39 Duchy Road, Harrogate HG1 2HA
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61 Reviews
  • Grosvenor House Care Home, Harrogate
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Care Provided by Grosvenor House Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Person in charge
  • Susan Nutter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)

Facilities

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Grosvenor House Care Home Reviews (61)

Total of 61, showing 1-20

Over all time Grosvenor House Care Home has 61 reviews.

Overall Experience

  • 47
  • 14
  • 0
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  • 0

Date Published

61
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61

Review from L H (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother Anne, came here on the 21st June 2021. She, myself and my sister were met with a warm welcome. Even though she only had a short stay here, she was given great care by all the staff and dignity and care during her last few days. Thank you to everyone who gave such great care to my Mum.

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Review from Renna B (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only here for a short time, but the care she was given was extremely good. All the staff were helpful and attentive. Even when she was in her last hours, she was treated with kindness and consideration. Thank you so much for making her last days comfortable.

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Review from Susan A (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just spent a short period of respite and as with previous stays she really enjoyed it. Staff remain unchanged and cheerful as ever. They always make you feel welcome. The home is spotless and the chefs make lovely fresh food. An excellent care home.

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Review from Sarah B (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home lives up to its "Kind Care" statement, in my experience, their care for my mum was the kindest possible. They are friendly and helpful and nothing was too much trouble. They helped my mum to use the phone to keep in contact with us when we were not allowed to visit due to COVID. When my mum
needed us most at the end of her life they made it possible for us to be there, for us that was great kindness at such a difficult time.

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Review from C J (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express highly enough the care, love and attention you gave to my mum in her short stay with you.
perhaps if she had responded better to your care and eaten something and drunk something instead of refusing she may have still been with us. but who knows what went on in her mind. I think she'd
given up and just wanted to be back with her husband, my dad. But she is at peace now and thank you all once again for everything you did for her.

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Review from D K (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House is an extremely well-run care home. The staff can't do enough to help you. The home cleanliness is amazing as is the food. My mum spent a short time here but I always felt she had the highest care available. I had visited other care homes but none stood out as good and welcoming as Grosvenor
House.
With thanks for all your hard work.

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Review from Nicola S (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and helpful. Keep my mum safe and happy, clean and tidy. My mum always says how much she loves the place and the staff.

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Review from A H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Grosvenor House enough! from my very first visit trying to find the right nursing home for mum. (I visited 9 others in the town) when I was welcomed with the understanding of care and empathy and warm professionalism through to now and 6 months later I cannot fault the team and the facilities
but most of all the feeling of everyone being looked after with care attention and dignity. Thank you so much.

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Review from J D (Nephew of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only in Grosvenor House for the final three weeks of her life, but we believe that she received the best possible care in very difficult circumstances. The staff we met were wonderful.

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Review from B E (Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with respect and have been happy.

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Review from Robert J (Husband of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with Grosvenor House from the beginning. Whenever I visit I always feel welcome by the staff and have become quite friendly with them, often joining in on social afternoons. My wife always looks quite smart and well cared for and I think the staff is very kind to her.

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Review from C D (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Taken great efforts during difficult times to keep the home disease-free.

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Review from Julie S (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in the home for a short time until he passed away. He was made to feel welcome from the moment he came through the door. All the staff took the time to get to know his likes and dislikes and made him feel like family. As dad came to the end of his life, he was cared for with such amazing
compassion and kindness, and we were supported as well. We are eternally grateful to each and every member of staff and would whole-heartedly recommend Grosvenor House to anyone.

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Review from N P (Son of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently admitted into Grosvenor House Care Home, although it was only for a short period of time I feel the care she received during this time was exceptional. The staff at Grosvenor House were very compassionate and helpful each time we visited, which was at the final moments of my mother's
life. I couldn't have chosen a better place for her to be. My mother did stay previously in June 2018 and said she loved it here.

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Review from Margaret G (Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every care was taken to keep me isolated and safe. Carers were very helpful and cheery to keep my spirits up. The food was excellent with plenty of choices. Lovely rooms to relax in with lots of games etc. to keep one occupied.

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Review from D F (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in the care home for approximately five years. Any issues we had during the first part of Mum's stay were addressed in the main by the manager, nursing and care staff. With Mum mostly confined to the bed during the last year or so, the family appreciated the genuinely caring attitude show
by staff and the dignity in which she was treated at the end.

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Review from S B (Resident) assisted by family/friend published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Becoming more settled than the previous place of residence.
Helpful staff and always friendly.
Good care.

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Review from S T (Relative of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came to visit a family member recently living here. The welcome was excellent, and the care for my mum and her twin sister was excellent. We were really assured that aunty and mum's sister were being looked after well here at Grosvenor House Care Home. Thank you.

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Review from T N (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by this excellent nursing home.

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Review from M P (Brother of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment my brother had here was brilliant, couldn't have asked for more. Staff so very caring in every way.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Grosvenor House Care Home

What types of Care is Grosvenor House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grosvenor House Care Home have?

There are 30 Single Rooms.

How far is Grosvenor House Care Home to the centre of Harrogate?

0.7 mile(s) as the crow flies, distance by road may be significantly further.