Review from Paul B (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother has settled in really well and both the staff and management team have been very welcoming. I am sure she will be really happy here moving forward.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicki J (Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

I was looked after very well with people who know what they were doing and gave me my confidence to do what I did before.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B F (Respite Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

I came into Grosvenor House last week for a few days emergency respite and received nothing but the best of care. The food was excellent, the daily carers a joy, always a smile to brighten the day.
The home was kept spotless by the cleaners and things removed are changed immediately when necessary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience

I was hugely disappointed by the absence of nursing care to my father in his last few days. Whilst it was explained that he was not in the home as a nursing patient, I thought the lack of nursing attention to both my father and me was cruel and this has severely clouded my impression of the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike E (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My experiences with this care home are so good. The staff, in particular, have always been very caring almost treating my mother as a family member. They seem to have had a special relationship with her and this made her appreciate the home and be very happy there. Since my mother died they have been

more than helpful with the arrangements. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan B (Friend of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

Without exception, the staff are very friendly and efficient. The home is well run, clean and tidy.
My friend is settled and comfortable and seems to enjoy being here.
I feel confident that my friend is well cared for and is treated with respect.
Thank you to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience

Since my mum was transferred to the Grosvenor House on 27th December, we have received great support. She has comfortable surroundings and most importantly, honest and open communication after a really stressful 9 weeks with mum being in hospital. The Grosvenor House staff and management have eased

some of the pressure and worry we have had by accepting mum into the home willingly and with a smile. We really appreciate the support they have given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann W (Relative of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

I find Grosvenor House Care Home warm and welcoming. The staff communicate well and are very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience

The house has a nice atmosphere and the carers are very nice and helpful in many ways. They made me feel stronger and now I am a widow I can manage better. Everything about this home is first class you really are treated like a lady

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

The care home looked after our mum extremely well and she was settled and happy to have 24-hour care in the short time she was there.
The staff always made you feel welcome and always solved any issues we or mum had quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience

Mum has needed nursing care for over a year now and we are so glad that we chose Grosvenor House. The staff could not be more kind and caring; nothing is too much trouble for them. Importantly, for us, the atmosphere is warm and friendly - and Grosvenor House is small enough for all residents to be

known as individuals. Management of the home is excellent, and the manager is always available to offer support and advice when we need it. The home is spotless, and Mum is always clean and well dressed. Dad is able to visit daily and is made very welcome. Food is excellent - varied and beautifully presented; Mum and Dad do look forward to their afternoon tea and cake. The care that Mum receives at Grosvenor House has made a huge difference to her quality of life and it is comforting for both Dad and I to know that she is so well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

My father was treated with dignity throughout his stay and all the staff we come into contact with were professional and friendly.
The management team were excellent at communicating with both my father and myself.
The staff were fantastic and spent many hours talking to my father who enjoyed their

company.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

My first impression of the home was welcoming. Clean and friendly. My mum was very poorly when she arrived and therefore only had a short stay 12 days before she passed away. During that time my family and I could not fault the staff. They were caring, thoughtful, kind and considerate and remained professional

throughout our extremely difficult time, and for that, we thank you so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny R (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff are like one big family, very friendly and helpful. My mother was in the home less than 2 weeks as she sadly passed away, but the staff were very caring and supportive of both my mother and my sister and myself. I would like to thank them all for their kindness and support. Mum didn't take

part in any activities but from what I saw they were good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Regular Volunteer) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend over the past 4 years and have got to know the staff and other residents quite well. Visitors are always made to feel welcome and the staff are always polite and friendly. The care given to residents seems good. Food and facilities are excellent. I have now become a volunteer,

offering help where and when required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda S (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience

Mum was in this wonderful care home for 2 years. The staff were so kind and lovely to her, always having a kind word. I can't praise or thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience

I've known the manager for around 6 years.
This home is like a home from home.
Friendly staff, lovely surroundings.
Warm and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Grosvenor House for 17 years and our family have been impressed with the care she received. She developed excellent relationships with a number of staff and with many other residents over the years. She was relatively mobile and was able to take part in most of the social

activities. Her issue was vascular dementia which did not deteriorate too drastically.
I have already recommended this care home to a number of people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Son of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience

I visit my mother once a month as it is a 500-mile round trip journey. My sister visits almost daily. My mother is 101 years and she can still feed herself, dress herself and can walk with the help of a wheeled walking aid. She seems to be looked after as well as she could be and the staff are always

cheerful. We have nothing negative to say about her particular care. However, it can be sometimes distressing to hear other residents who may be wheelchair bound, cry out for assistance which sometimes appears unnoticed though this may be down to their own disposition.

Reply from HC-One, Careline Team at Grosvenor House Care Home

Thank you for taking the time to carry out a review. We are pleased to read that you are happy with the service and would like to reassure you that our residents are assisted as required to ensure that they are well cared for.
The health, well-being, safety and happiness of residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all residents deserve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan R (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and respect (and love) that is shown to my mother. I do not have any problems with this home whatsoever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Grosvenor House Care Home

Care Provided by Grosvenor House Care Home

Good to Know

Facilities