Review from Penny P (Niece of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

My uncle received excellent care from a caring, diligent and hard working staff. I am (as my uncle's main contact) always kept informed about any issues and concerns regarding my uncle's complex needs. I am very impressed by how spacious, fresh and clean the whole place is, I realise how committed cleaners

have to achieve that.
The nurses show great compassion and are very aware of the dignity and respect which my fragile uncle needs. I have also received help and support from all the staff in the last stages of my uncle's life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary D (Friend of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience

As a friend of a resident, every week I always get a warm welcome from the staff.
They always have time for a few words and always seem pleased to see me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia F (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother had been a resident in Grosvenor House for many years. She truly considered it to be her home until she died in February. She was cared for with dignity and compassion by all the staff, for which the family are so grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

The home is very friendly and well run. Staff are always helpful and accommodating. Since mother came to stay she has become much happier and converses much better than she has done for a long time. She has been very poorly and depressed but a lot more positive. The home identified a number of issues

with mothers medication and also sorted out her leaving and arranged for a perm. Overall very satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience

Having had experience of two previous care/nursing homes, prior to moving my father into Grosvenor House Care Home., I was particularly impressed with everything about Grosvenor House Care Home. The garden suite was akin to a top quality hotel room and the wet room was ideal. The food was excellent.

In my father's previous care home, I thought the room and the food was pretty good, but Grosvenor House Care Home has been far superior. The management is excellent and the care workers and all the staff have been really wonderful. When my time comes, I'll be going back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Daughter-in-law of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

I have visited Grosvenor House numerous times over a lot of years. The home is always spotlessly clean and well looked after. The staff are caring and friendly. All the residents are happy and well cared for. I have spoken to many of them and they all speak highly of the care they receive. There are

a lot of activities which keep the residents occupied and interested.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Niece of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

Since my Uncle arrived, we have been welcomed as a whole family. His care is fantastic and we have seen great improvements in his well-being and reductions in his stress levels. Prior to moving into residential care, he had many falls which caused great distress. Since his move, he has had none and

is much happier. The whole staff team have taken the time to assist us and get to know us all and are a great credit to your organisation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George B (Husband of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience

After searching around following meetings with various authorities my daughter and I selected Grosvenor House Care Home. Make no mistake at the first viewing, it appeared, and was excellent in every department and following my wife's first week here can find no fault in its operation or its efficient

staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother was only in the home a short time before sadly passing but at that time she was cared for by a wonderful team of staff. They made me very welcome at all times. Mums room was spacious and always very clean. I just wish mum had lived longer to appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Friend of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience

I was very impressed at Grosvenor House Care Home on my visit. The staff were very helpful with beautiful decor and cleanliness. The residents look well looked after and happy. The outdoor space is also a bonus for the residents to enjoy the fresh air. It's nice to find out they have a minibus and enjoy

lovely outings. The manager seems a very nice lady as well as the nursing staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C L (Son of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience

My son arranged for my stay as I needed nursing support and care aid. I have been most impressed with the staff and attention to detail.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina T (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience

Mum's transitioned from the hospital to Grosvenor House was very smooth. I felt she was made very welcome and all the staff have played their part in helping her to settle in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy and satisfied with the excellent care and attention given to my mum. I appreciate the social activities which can include her and the attention given to organising theses events. All of the staff are very much appreciated for the amount of work they do and their friendly and efficient

manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill E (Niece of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience

This is the third establishment my aunt has been in and I can say it is the best! The home is warm and welcoming. I appreciate that I am always kept informed and included in the planning of my aunts care. My aunt is always clean and well dressed with no sign of soiled clothes/underwear. There are plenty

of staff that are happy to help. There are always activities should you want to join in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nita R (Sister of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience

Exceptional caring staff, friendly and welcoming. Facilities excellent since the refurbishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen J (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience

Knowing dad is clean, comfortable, well fed and cared for in a homely, friendly home has taken so much pressure off myself and family. Someone visits each day and the calm atmosphere is always pleasant. I always thought all care homes smelt but not this one. The staff are approachable and always take

time to talk. Although dad would prefer to be in his own home this home is the best option and he has settled well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience

As soon as I stepped through the door of this nursing home I know I would be happy for mum to come here. I called here (without an appointment) but was immediately welcomed and given a tour of the home. The residents appear to be happy and well cared for and the staff very friendly and welcoming. There

is a good choice of activities and outings through each month and if you need anything, the staff are very quickly to oblige. Unfortunately when my mum arrived at this home, we were looking for end of life care. As her daughter this is a very emotional and distressing time, but the staff have welcomed us both with open arms and helped and cared this very difficult time. I know my mum in in the right place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan K (Daughter of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience

Although my mum has only been in this home a short while the change in her has been amazing she looks and feels a lot better in herself. All the staff are very attentive towards her and understanding while also encouraging her when need be, to be involved and participate in everyday living activities,

and this shows in mums personality that she is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

I cannot put into words the service my mum receives at Grosvenor House the staff, facilities are extremely good. The events the home lay on are incredible, no occasion is missed. They cannot do enough for the residents. The group activities range from low key upwards. The care my disabled brother (comes

to visit) I just as good. Nothing is too much for the staff here and I have no worries at all for my mums care. I know she is content and happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda P (Friend of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience

We have been visiting Grosvenor House Care Home in Harrogate for a while and always found the staff extremely helpful from the management down, always friendly and nothing was too much trouble. Our friend said the food was always good and well presented. Grosvenor House is one of the best homes I have

visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Grosvenor House Care Home

Care Provided by Grosvenor House Care Home

Good to Know

Facilities