Hampden House

120 Duchy Road, Harrogate HG1 2HE
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9.5 76 Reviews
  • Hampden House, Harrogate
Hampden House is a 66-bed, purpose-built nursing home set within the prestigious Duchy Estate. Hampden House offers a full range of care services including personal and nursing care, short stays, and end-of-life care – all delivered to the highest standard.

At the heart of Hampden's ethos is a commitment to exceptional care for the individual, where quality of life is as important as the quality of care. Wherever possible, residents are supported to live life on their own terms. Individual care plans are developed in partnership with each resident and, where appropriate, their family members, ensuring truly personalised care.

A dedicated, multi-disciplinary team is available around the clock, using the latest equipment and best-in-class staffing ratios to ensure both safety and comfort. It’s this level of attention that allows staff to take the time for a chat, a walk in the grounds, or simply to share a cup of tea.

Hampden House is proud to introduce a brand new community, the Blenheim Memory Suite – a new, purpose-designed care community within the home. This specialist environment supports individuals living with dementia and memory-related conditions, offering tailored care in a safe, supportive setting.

Hampden's trained staff deliver compassionate care alongside therapeutic activities and cognitive stimulation programmes, helping maintain independence, promote wellbeing, and encourage social connection.

For all residents, Hampden House provides not just care—but comfort, dignity, and a true sense of home.

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Care Provided by Hampden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Newall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1965
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hampden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,200 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Hampden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on-site


Hampden House Reviews (76)

Total of 76, showing 1-20
9.5

Hampden House has a Review Score of 9.5 (9.532) out of 10, based on 14 reviews in the last 2 years. Over all time Hampden House has 76 reviews.

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Review from Simon W (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified
way she spent her last months. Thank you.

Reply from Laura Newall, Manager at Hampden House

Thank you for your kind words. We are so glad to hear that your mum was well cared for and that she found comfort in the beautiful view from her room. It's wonderful to know that your dad enjoyed his visits and the afternoon tea-it's those small moments that mean so much. Our team strives to provide dignified care, especially in such important times, and we're truly grateful for your appreciation. We feel honoured to be a part of your mum's journey.


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Review from L R (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.

Reply from Laura Newall, Manager at Hampden House

Thank you for your thoughtful review. We're truly sorry for the difficult time you've gone through, but it's heartening to know that your friend was cared for with compassion and kept comfortable. Keeping families informed with kindness is a priority for us, and we're glad that you felt supported throughout. Your words mean a lot to our team, and we are grateful for your trust during such a challenging time.


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Review from Christina M (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted.
We felt really confident that we had chosen the right place for her.

Reply from Jane Hooren, Deputy Manager at Hampden House

Hello, Thank you for such a lovely review. All our teams work hard to ensure our residents are treated with dignity and respect. We are very fortunate to have such lovely gardens, which everyone can enjoy. And our residents are all involved in selecting the flowers, plants and colours each year. I will pass on your comments to our teams as well.


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Review from Bernie G (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff very obliging and caring. My mum is safe, well cared for, happy living here. Any concerns I have as her daughter are dealt with quickly and efficiently.

Reply from Laura Newell, Registered Manager at Hampden House

Thank you for sharing your positive experience with us. We're delighted to hear that your mum feels safe, well-cared-for, and happy here. Our team is committed to providing excellent care, and it's wonderful to know that any concerns you have are addressed promptly and efficiently. Your trust and satisfaction mean the world to us, and we're here to continue supporting both you and your mum in any way we can.


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Review from Martine T (Niece of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to our last day, the staff and support we and my aunt received was excellent.
I lived four hours away and I was always comforted to know that my aunt was safe and supported at all times and I was kept up to speed with how she was, which was a great comfort to me.
I got to
know the staff really well and they knew who I was too. Overall experience was excellent.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review. In what I know has been a difficult time with your aunt recently passing away. Your aunt was a wonderful character and a pleasure to look after and she will be missed by residents and staff. And thank you for your kind comments about how you felt staff supported you and your aunt and that she was safe here at Hampden House. And that you were kept updated if any concerns were raised about your aunt's health. And that your overall experience was excellent. It was always nice to see yourself as well when you visited. I will pass your kind comments on to the staff.


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Review from S T (Granddaughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most welcoming, hard-working and friendly team are here at Hampden House! My Granny was no longer safe living independently at home and now needs some assistance with everyday personal tasks along with some social engagement and companionship. Hampden House has delivered on all of the above and
she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you so much for such kind and lovely comments, about the teams here at Hampden, which are greatly appreciated. I am glad that your Granny and you feel that we meet her needs, and she is a pleasure to look after. All departments work closely together to ensure that all our residents receive high standards of Care and Entertainment, our Social Engagement team always aim to do a program suitable for all our residents, if they wish to join in. I will share your review with all our departments. Once again thank you.


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Review from C G (Respite Resident) assisted by family/friend published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They made me feel very welcome all the staff were nice. Lovely place, clean and tidy, they were very helpful with my daily needs.

Reply from Jane Hooren, General Manager at Hampden House

Hello, thank you for taking the time to complete a review. I am pleased to hear that you felt welcomed during your stay with us and that everyone was helpful. I will pass your lovely comments onto our teams.


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Review from J T (Respite Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory and apart from one day (Tuesday) the meals were good although limited choice. My room was a good size and clean on arrival but no cleaning of my room or ensuite was done during my week's stay. No activities or services were offered, I had to ask for everything. Most of the staff
were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to send in a review. I would like to apologise that your stay was not as what we would expect here at Hampden and I will speak to the teams involved to ensure this does not occur again. I hope that this has not put you off returning to the home in the future.


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Review from Linda O (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden House was chosen by us after extensive research and visits to alternative care homes and we as a family couldn't be happier with the care provided. All staff have proved to be kind, courteous and helpful at every level and the atmosphere is welcoming most importantly our mum is happy to call
Hampden House her home.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for taking the time to complete a review. I am pleased that after such an extensive search for a care home. That your mum is happy to call Hampden her home. This speaks volumes. All our teams work hard to ensure that Hampden is a warm and welcoming home. I will pass on your review to our teams.


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Review from P O (Respite Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only a resident for one week - but this enabled me to get back on my feet! So thank you, everyone.

Reply from Jane Hooren, General Manager at Hampden House

Hello and thank you for your review. We were glad that we could assist you at such short notice and how this enabled you to get back onto your feet. everyone.


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Review from Barbara B (Respite Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was quite good but certain staff were not trained to care or make beds.
Some staff were really thoughtful need heating night and morning.
I have sat cold, they bought me a blanket.
Worst things are the beds.
I am allergic to rubber and sweat every night.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for your review. I am sorry to hear that you felt some staff were not trained to make a bed. We will look into this and ensure going forward that beds are made correctly. Our care team undertake a comprehensive induction and are supervised through this. We will review our processes. I was glad to see that on occasions when you felt cold you were provided with a blanket. In regard to our mattresses the outer cover is made from Polyurethane which is a plastic material, and not rubber. Had we been aware of your discomfort we could have supplied a mattress topper.


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Review from Jackie L (Respite Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care following spine surgery. At short notice Hampden House provided exactly what I needed. I felt the staff were friends with each other and this made for a lovely atmosphere - which I benefitted from very much.
Thanks to all.

Reply from Jane Hooren, General Manager at Hampden House

Hello - thank you for such positive feedback - I was happy that we could assist at such short notice. The teams at Hampden all work together to ensure that Hampden has a friendly atmosphere. And I was delighted to hear that this had benefited you. I will pass on your comments to our teams.


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Review from Andrew L (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and compassionate sanctuary. My mother who is now 101 has been here for several years is content here and for the rest of the family. It is a solace and reassurance to know she is secure and well looked after.

Reply from Jane Hooren, General Manager. at Hampden House

Hello. Thank you for such a positive review. Our teams work hard to enable all our residents to be in a safe, caring, kind and compassionate home. It is a pleasure to look after your Mother, who loves to chat with us all, and is a great character.


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Review from E K (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experience of several nursing homes over the past year, I was very relieved to find Hampden House. The home has a wonderful, welcoming family feel about it, and there is always some activity going on. The residents are treated with utmost respect and the staff seem happy and enjoy their work.

The quality of care provided for my mother who has complex needs has been exceptional. She is safe, comfortable and happy in her new home. Any concerns raised are dealt with immediately by the management who are approachable and have ensured my mother's needs have been met.
This is a wonderful care home which feels like home.

Reply from Jane Hooren, General Manager at Hampden House

Hello. Thank you for such a positive review of your Mothers and yours experiences at Hampden House. I have shared your review with the rest of the teams in Hampden, who are highly delighted that all their hard work has been recognised.


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Review from P K (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent on all levels, from the point of assessment and assistance in encouraging the transfer from home to the care facility all the was through to support at the time of my father's passing. The humanity displayed at all times was unfailing, the care and dignity preferred was unstinting and made
the process more positive than I could have helped for.

Reply from Jane Hooren, General Manager at Hampden House

Hello, thank you for writing such a positive review, of the care your father received. At a time that must have been very difficult for yourself and your family. Our team work hard to ensure that all our residents are shown compassion and empathy. Whilst also supporting our resident's families as well. I have passed on your compliments to our care team.


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Review from C W (Wife of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough staff.

Reply from Jane Hooren, General Manager at Hampden House

Good afternoon, thank you for your review. I am sorry to hear that you felt the home, did not have enough staff on duty, during your husband's stay. Our staffing levels are constantly under review and adjusted accordingly, to our residents dependencies. There may have been agency staff on duty, we have now successfully recruited our own part- and full-time staff.


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Review from J P (Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hampden House suffers from its age. Some things are missing that are available in newer facilities - showers in rooms, dining facilities newer and more moveable.
The gardens are lovely and outside seating areas very pleasant and comfortable. When I stayed here some six or seven years ago the bar was
more lively and popular for pre-dinner drinks. The staff try hard - maybe the clients are to blame!

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Review from Freda B (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Hampden House. Would have no hesitation in letting my mother return for future stays.
Activities: my mother was reluctant to leave her room as is very nervous about her toilet needs.

Reply from Val Baggott, Operational Support Manager at Hampden House

We will always be delighted to welcome your mother back to Hampden House and will look forward to seeing her again.


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Review from J S (Respite Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came in after a spell in hospital for respite care, was feeling very fragile and unwell, after three weeks in Hampden House I am returning home and feeling so much better. The staff, all the girls, have been delightful always being willing to help or make you comfortable and at all times. The chef has
brought back my appetite. I have enjoyed every meal with plenty of choice. This is a miracle as I have not had any appetite even before hospital! Very many thanks. Hope to return for more respite care - holiday pick me up!

Reply from Val Baggott, Operational Support Manager at Hampden House

We are so pleased to hear that you are feeling much better after your short 'holiday' with us. We all send you our very best wishes from Hampden House.


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Review from K R (Cousin of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always willing to respond to worries/queries for relatives living at a distance. Their care for my cousin was obvious, many going to extra mile to encourage their participation in the excellent programme of activities.
The home itself, its gardens, its welcoming dining room (where we could join
my cousin for meals) and library, conservatory, huge lounge with her facility we are all top-notch.

Reply from Val Baggott, Operational Support Manager at Hampden House

Thank you so much for your feedback from all of us at Hampden House.


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Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Hampden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Hampden House is calculated as follows: ( (104 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 161 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Hampden House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Laura

Laura Newall

Job Title: Registered Manager

Joined: 2001

Laura Newall is the Registered Manager at Hampden House. With over 23 years at Hampden House, Laura’s career has progressed from carer to senior carer and then Head of Residential Care. Holding NVQ Levels 2 and 3, as well as a Level 5 Management and Leadership qualification, she brings extensive expertise and a deep commitment to resident well-being. Laura aims to enhance residents' quality of life while fostering the professional growth of her team.


Jane

Jane Hooren

Job Title: Deputy Manager

Joined: 2020

Jane has spent her whole career in the Health and Social Care Sector. Initially working as a care assistant in the community and in nursing homes, Jane later became a Care Manager and Health and Safety Manager for a private care agency where she taught First Aid, Moving and Handling and Fire Awareness.


After qualifying as a Registered Nurse in 2012, Jane became a Staff Nurse on a medical ward at Harrogate and District NHS Foundation Trust and was subsequently promoted to the role of Rotational Ward Sister. In 2016, Jane joined Hampden House as a Staff Nurse, was subsequently promoted to the role of Unit Manager and then to Clinical Care Manager and is now Deputy Manager.


Frequently Asked Questions about Hampden House

What types of Care is Hampden House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hampden House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hampden House have?

There are 66 Single Rooms.

What are the Facilities & Services at Hampden House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampden House to the centre of Harrogate?

0.9 mile(s) as the crow flies, distance by road may be significantly further.