Hampden House

120 Duchy Road, Harrogate HG1 2HE
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9.5 76 Reviews
  • Hampden House, Harrogate
Hampden House is a 66-bed, purpose-built nursing home set within the prestigious Duchy Estate. Hampden House offers a full range of care services including personal and nursing care, short stays, and end-of-life care – all delivered to the highest standard.

At the heart of Hampden's ethos is a commitment to exceptional care for the individual, where quality of life is as important as the quality of care. Wherever possible, residents are supported to live life on their own terms. Individual care plans are developed in partnership with each resident and, where appropriate, their family members, ensuring truly personalised care.

A dedicated, multi-disciplinary team is available around the clock, using the latest equipment and best-in-class staffing ratios to ensure both safety and comfort. It’s this level of attention that allows staff to take the time for a chat, a walk in the grounds, or simply to share a cup of tea.

Hampden House is proud to introduce a brand new community, the Blenheim Memory Suite – a new, purpose-designed care community within the home. This specialist environment supports individuals living with dementia and memory-related conditions, offering tailored care in a safe, supportive setting.

Hampden's trained staff deliver compassionate care alongside therapeutic activities and cognitive stimulation programmes, helping maintain independence, promote wellbeing, and encourage social connection.

For all residents, Hampden House provides not just care—but comfort, dignity, and a true sense of home.

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Care Provided by Hampden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Newall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1965
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hampden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,200 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Hampden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on-site


Hampden House Reviews (76)

Total of 76, showing 21-40
9.5

Hampden House has a Review Score of 9.5 (9.532) out of 10, based on 14 reviews in the last 2 years. Over all time Hampden House has 76 reviews.

Overall Experience

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Date Published

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Review from M H (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, good, well organised and helpful staff. Plenty of well-organised activities, catering for many different interests, both practical and intellected during the day. Good "pre-plan" activities during the day enable residents to plan ahead. Well planned personal room facilities which are pleasant
and very comfortable. Laundry provision is very helpful and efficient!

Reply from Val Baggott, Operational Support Manager at Hampden House

Thank you so much for your kind words, this means a lot to the team who work very hard to look after our residents.
Best wishes from all of us at Hampden House.


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Review from E P (Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I returned to Hamden House on Christmas Eve having had a leg amputation above the knee. It was the day the home was locked down for 28 days. My husband was here too following a glioblastoma brain tumour, it was a difficult time as I couldn't see him even though in the room next door. He has since died,
The staff have been excellent on the whole but very short-staffed and overworked with many agency staff who do not know the routines etc. I am wheelchair bound but can manage just a bit on my own, I am self-medicating, can dress and undress but need help with showering. Meals are tasty and well presented.

Reply from Val Baggott, Operational Support Manager at Hampden House

Thank you so much for sharing your experience of Hampden House. The team work hard to make our residents feel cared for and your feedback is important to help us get things right.


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Review from M D (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely love the care you provide. So impressed with the extra services you provide, daily activities have been amazing and really gave her something to look forward to.

Reply from Jane Hooren, General Manager at Hampden House

I would like to thank you for such a lovely review of Hampden. I will pass on your praise to the care teams and our social engagement team. All departments within Hampden work together to ensure everyone's stay with us is as exceptional as we can provide.


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Review from Kathleen P (Respite Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers in the home are wonderful. They really do care about their patients. The management needs tightening, e.g. patients are allowed to take their own medication without being locked and brought out each day by person in charge. Cleaning needed extra help on our floor. This week they only popped
in quickly for two afternoons; it's not sufficient. No showers.

Reply from Jane Hooren, General Manager at Hampden House

I am sorry to hear your stay was not a fully positive one. I will pass on your compliment to our care team. If a resident is self-medicating their medications are left with them to administer as required. There is a side table which has a lockable drawer to store medications in. We are currently recruiting for house keeps at present. I will raise your concerns with the housekeeper manager. Some of our rooms do not, unfortunately, have showers in, they have en suite with a toilet and sink in.


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Review from C B (Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Disappointed no TV reception in my room although I accept it is out of your control.

Reply from Val Baggott, Operational Support Manager at Hampden House

Thank you for your feedback we appreciate how disappointing this has been. The issue in the area has gone on longer than we would have expected.
We are pleased to know that you enjoyed the rest of your stay and look forward to seeing you again in the future
Kindest regards from the Team at Hampden House


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Review from Malcolm H (Husband of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent. I visit my wife every day. As I leave she always asks what do I do now? She is very used to having family and now finds it somewhat lonely. I would appreciate an element of persuasion (compulsory if necessary) to participate in whatever is possible (she has minimal
mobility). She has never been a joiner and requires strong persuasion. Apart from the lonely problem all else is excellent, thank you.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for completing a review. I am glad to see that you feel the staff and the home are excellent. I will pass on your comments to the home's teams. I will also speak to our social engagement team and care team to encourage your relative to attend activities.


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Review from Claire R (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after extremely well during his stay and I would be recommending it to anyone thinking of staying at Hampden House. I would appreciate a search for his best shirt.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review. I am pleased to hear that you felt your husband was well looked after at Hampden House. The team work hard to ensure anyone's experience is a positive one. I have spoken to our Head Housekeeper who advised me the shirt had been found and was on its way back to yourself.


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Review from J W (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect for my needs having had a foot operation and couldn't weight bear, I felt I needed twenty-four-hour care. The staff were all very helpful when I needed help. Nothing was too much trouble for them. It was a shame I couldn't meet the other residents, being in isolation because of the pandemic.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review. I hope you are now fully recovered from your operation. It was a pleasure to have you stay with us at Hampden. I will pass on your comments to the team. I know you did not benefit from the new Covid isolation guidelines. Hopefully, you will return as a volunteer at Hampden at some point.


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Review from P F (Respite Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A stay of 2 weeks after surgery following a similar stay 3 years ago. The staff were just as nice and welcoming as before but the food was not as good. In all other respects, the stay was as good as before - the public areas were well cared for, the rooms were looked after and the care was as good.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for your review. It was a pleasure to see you again and I am glad that your surgery went well. I will pass on your kind comments to the care team. I will also speak with the Catering Manager about meals at the home.


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Review from Susan G (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was put into Hampden House for palliative care and was there for almost one month. All of the staff were absolutely lovely, nothing was too much trouble for them. They all seemed to love their jobs, genuinely cared for residents and family visiting. During my mother in laws last 4 /5
days, we took it in turns to stay with her 24/7 and the staff really looked after us with food, drink and comforting words. I can’t recommend this care home highly enough.

Reply from Jane Hooren, General manager at Hampden House

Thank you for your review in what I am sure were difficult circumstances. Thank you so much for the feedback about your mother-in-law's care whilst at Hampden. I will pass on your comments to the care team.


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Review from Lou G (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transfer from hospital to care home is not easy in these covid times but the staff at Hampden House have made every effort to make this transition as easy as possible for my mother. We have been grateful for their care and professionalism in this difficult situation and also for the excellent care
they continue to give her daily.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review form. The Hampden team work hard to ensure everything is in place to ensure the transition from hospital to the Hampden goes as smoothly as possible. Also thank you for your comments about how professional the team at Hampden are. I will past on your comments to the team.


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Review from J S (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my mother since she moved in 18 months ago has been of great comfort to her family, particularly during the pandemic. We know she is safe and in the best place to meet her needs. Thank you to all the Hampden House team.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking the time to complete a review. It is always nice to hear that you feel your loved one was in a safe place, especially during the pandemic. I will pass your comments onto the team at Hampden.


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Review from I K (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is staying at Hampden House for respite care whilst I am recovering from major surgery. He has been very well cared for in every sense of the word. The staff are wonderful and care for him with love and dedication. He speaks very highly of the care he receives and likes the wonderful activities
provided for him. For my part, I have no worries about his care. Care staff and admin staff have been so kind and helpful to me, I appreciate their support so much. Thank you.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for such a wonderful positive review. I hope your recovery is continuing and that you're keeping well. I will pass on your appreciation to the team at Hampden. Your Husband has been a joy to look after and always has a smile on his face and stops to talk to all the staff. I am pleased we could be of assistance while you had your surgery. Take care.


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Review from S W (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier about how my father is being looked after. He's healthier and very content, we are very grateful every day.

Reply from Jane Hooren, General manager at Hampden House

Thank you for your review. I am pleased to hear that you are happy with your dads care since he joined us at Hampden House, he has settled in really well and is a pleasure to look after. Thank you for your ongoing support.


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Review from E A (Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after since I arrived four years ago. The restrictions etc relating to covid 19 have been sensible and satisfactory.

Reply from Jane Hooren, General manager at Hampden House

Thank you for your review. I am pleased to hear that since joining us at Hampden House that the team have looked after you and that you have settled into Hampden. I know the past year with the restrictions has been difficult for everyone at Hampden House, with not being able to see loved ones. Now we have the new visiting pod, we are delighted that we can again welcome relatives to visit. I am pleased that you feel the restrictions were required and were dealt with satisfactorily.


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Review from J S (Friend of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care/service and friendly staff.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for taking time to complete a review for Hampden. I am pleased that you had a positive visit and found our team to be friendly and supportive. I will pass on your comments to the team.


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Review from H C (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Handled the pandemic very well. Full PPE early on. Residents informed well. Testing started fairly early. Recently a lack of leadership noted by residents and relatives. Early on use of agency staff very worrying for residents, staff and relatives. New recruitment now which is better for everyone.

Reply from Jane Hooren, General manager at Hampden House

Thank you for your review, and your comments have been noted. We have now not used any agency since April 2020 which has benefited staff and residents.


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Review from F W (Respite Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very safe and comfortable, thanks to caring, helpful staff and very enjoyable food.
If I require care in future, Hampden House will be my first choice.

Reply from Jane Hooren, General manager at Hampden House

Thank you so much for the positive post. I am glad that you felt safe at Hampden House especially in the current Covid situation.


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Review from J W (Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have only been here for two to three months but I have enjoyed meeting all and talking to many people. With 'lockdown' I have missed a lot but have been kept busy with all the good ideas - making, baking, knitting and reading. Hopefully, next year I will be able to see and do more.
This also covers
treatment I have been having from hospital and specifically a doctor. Being with all these people, the staff specifically for looking after me so well.

Reply from Val Baggott, Operational Support Manager at Hampden House

We are so delighted to know that you have felt you are cared for and occupied during these difficult times. The whole team are committed to making our resident's time at Hampden House as enjoyable as possible so we always welcome feedback and are very grateful for your comments.


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Review from Brenda C (Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is clean. Laundry satisfactory. Food standard is poor. Waste of electricity is appalling.

Reply from Jane Hooren, General Manager at Hampden House

Now that we have had the opportunity to meet and discuss the reasons for your comments, I am pleased that we have been able to make the improvements you suggested. Thank you for your feedback, it’s important to us to ensure that our residents are satisfied with our service.


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Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Hampden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Hampden House is calculated as follows: ( (104 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 161 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Hampden House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Laura

Laura Newall

Job Title: Registered Manager

Joined: 2001

Laura Newall is the Registered Manager at Hampden House. With over 23 years at Hampden House, Laura’s career has progressed from carer to senior carer and then Head of Residential Care. Holding NVQ Levels 2 and 3, as well as a Level 5 Management and Leadership qualification, she brings extensive expertise and a deep commitment to resident well-being. Laura aims to enhance residents' quality of life while fostering the professional growth of her team.


Jane

Jane Hooren

Job Title: Deputy Manager

Joined: 2020

Jane has spent her whole career in the Health and Social Care Sector. Initially working as a care assistant in the community and in nursing homes, Jane later became a Care Manager and Health and Safety Manager for a private care agency where she taught First Aid, Moving and Handling and Fire Awareness.


After qualifying as a Registered Nurse in 2012, Jane became a Staff Nurse on a medical ward at Harrogate and District NHS Foundation Trust and was subsequently promoted to the role of Rotational Ward Sister. In 2016, Jane joined Hampden House as a Staff Nurse, was subsequently promoted to the role of Unit Manager and then to Clinical Care Manager and is now Deputy Manager.