Hampden House

120 Duchy Road, Harrogate HG1 2HE
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9.5 76 Reviews
  • Hampden House, Harrogate
Hampden House is a 66-bed, purpose-built nursing home set within the prestigious Duchy Estate. Hampden House offers a full range of care services including personal and nursing care, short stays, and end-of-life care – all delivered to the highest standard.

At the heart of Hampden's ethos is a commitment to exceptional care for the individual, where quality of life is as important as the quality of care. Wherever possible, residents are supported to live life on their own terms. Individual care plans are developed in partnership with each resident and, where appropriate, their family members, ensuring truly personalised care.

A dedicated, multi-disciplinary team is available around the clock, using the latest equipment and best-in-class staffing ratios to ensure both safety and comfort. It’s this level of attention that allows staff to take the time for a chat, a walk in the grounds, or simply to share a cup of tea.

Hampden House is proud to introduce a brand new community, the Blenheim Memory Suite – a new, purpose-designed care community within the home. This specialist environment supports individuals living with dementia and memory-related conditions, offering tailored care in a safe, supportive setting.

Hampden's trained staff deliver compassionate care alongside therapeutic activities and cognitive stimulation programmes, helping maintain independence, promote wellbeing, and encourage social connection.

For all residents, Hampden House provides not just care—but comfort, dignity, and a true sense of home.

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Care Provided by Hampden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Newall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1965
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hampden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,200 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Hampden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on-site


Hampden House Reviews (76)

Total of 76, showing 41-60
9.5

Hampden House has a Review Score of 9.5 (9.532) out of 10, based on 14 reviews in the last 2 years. Over all time Hampden House has 76 reviews.

Overall Experience

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  • 20
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Date Published

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Review from M B (Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Hampden House, aged 92, in 2019 having been widowed over 1 year. I knew from my husband's stay of the friendliness of the staff, good meals and activities so had no fears in coming. I have a lovely room overlooking a garden lawn and trees and being mobile, can enjoy walking each day. Come
March, came lockdown and meals on trays, staff wearing masks, temperature checks but gradually and with great care, we can now sit 4 to a table for lunch and exercise can be held with social distancing observed. Visitors come by arrangement to a room set aside and sitting behind plastic dividers at the table. Great care is taken of us and I have relief and gladness at being here.

Reply from Jane Hooren, TBC at Hampden House

Thank you for your review. The team at Hampden have all pulled together during the recent restrictions and moral remains high. We were delighted when we were informed that the dining room could reopen within the Covid restrictions.


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Review from S N (Respite Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After several stays over about 7 years, some brief, others longer, I have found my latest visit much more pleasant, despite the 'corona' restrictions. There seems to be an atmosphere of much more general brightness, on all sides. (Not only in the greatly modernised public areas)

Reply from Jane Hooren, General Manager at Hampden House

Thank you for your review following your last stay with us at Hampden. I am pleased to hear that your recent visit was a more positive one, we look forward to seeing you again. Take care.


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Review from Maureen B (Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and kind and considering these awful times we are experiencing they couldn't do any better.

Reply from Jane Hooren, General Manager at Hampden House

Thank you for your kind comments about the staff at Hampden.


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Review from J B (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Hampden House for the last 10 months. She seems very happy and settled and is full of praise for the staff. Despite the huge challenges of the Covid-19 pandemic and the inevitable isolation that was a result, she is very sure that she is in the right place for her. She chooses
not to join most activities but is very grateful that they are provided. We hope she will make more friends in the future.

Reply from Melanie Marshall, Registered Manager at Hampden House

Hampden House describes itself as an extended, supportive family encompassing Residents, Staff, Relatives and all Visitors, so it is inspiring to receive feedback that this is achieved.


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Review from D W (Friend of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a visit during Covid-19 restrictions. The visit was very professional and efficiently organised and ran smoothly. The staff member ensured that the visit was as pleasant and positive as possible in the circumstances and my friend appreciated the considerable time and effort made by Hampden
House to make this visit possible.

Reply from melanie marshall, Registered manager at Hampden House

We value all feedback and thank all visitors for working cohesively with us to ensure contact and visits are worthwhile and go smoothly.


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Review from A M (Brother of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly efficient and kind when arranging a visit in the current difficult circumstances. The home is spotlessly clean as always and well organised.

Reply from Melanie Marshall, Registered manager at Hampden House

It is only by everyone - residents, relatives, visitors and staff all pulling together that Hampden House has been able to maintain moral and effective service. Thank you.


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Review from R L (Son of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - a friendly, supportive atmosphere at all times. Staff are flexible and have formed a good relationship with my dad.

Reply from Melanie Marshall, Registered Manager at Hampden House

Hampden House takes pride in supporting those who choose to reside here and their families and friends.
Thank you for your support in return.


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Review from K W (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very organised at reception to ensure COVID-19 procedures followed. Proves it is working as the home has been subject to so few cases of the virus - fantastic!! Lovely staff, all said hello to me as they passed by the room as we sat in the gazebo. Great care is taken of Dad which means I no longer worry
about his safety and wellbeing. Thank you.

Reply from Melanie Marshall, Registered Manager at Hampden House

What a wonderful way to start the day reading such a positive and supportive review. The Hampden House family remain upbeat, realistic and motivated when given such feedback.
Thank you very much.


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Review from S D (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely cannot fault the care my mother is receiving at Hampden House. She has a lovely room with a view over the garden and has settled in very well. All of the staff are very friendly and caring. I feel that she is completely safe there and is in the best place.

Reply from Melanie Marshall, Registered Manager at Hampden House

Thank you once again for such positive feedback and appreciation.


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Review from Christine J (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staffing. Many staff are excellent and do go above and beyond for residents. However, there are just one or two whose attitude and demeanor suggest to residents that they are being overly demanding with regard to toileting. On the whole, food and drink are good and varied but there are occasional blips
where a meal is poor, mainly at weekends. Activities and facilities have been restricted due to the virus. As lockdown begins to ease it is very important for the health and wellbeing of the residents that these are restored/completed as soon as is safely possible. Overall we are extremely grateful to all staff for keeping all our loved ones safe during these very challenging times.

Reply from Melanie Marshall, Registered Manager at Hampden House

Thank you for the frank review. We will take on board the comments and aim to improve on those issues. Please don't hesitate to make contact if a verbal discussion would prove conducive to improving your opinions, experience and feedback


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Review from J D (Husband of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home, very efficient, staff are very helpful and cheerful, a sense of calm towards the home. During the pandemic, they have coped extremely well and kept on top of the virus with no cases since 04/05.20. My wife's medical care has been looked after diligently and appointments kept, sometimes
by phone. An excellent home.

Reply from melanie marshall, Registered Manager at Hampden House

These reviews make such a difference and contribute to the morale and well being of both residents, visitors and staff.


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Review from C B (Friend of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff on arrival. I was impressed with all the measures in place to support residents and their visitors during the coronavirus pandemic.

Reply from melanie marshall, Registered Manager at Hampden House

Despite the current restrictions in place to ensure the health and safety of all involved, it is so satisfying to see the joy and benefits of now having face to face visits.


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Review from J F (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed respite care and this was arranged very quickly. Hampden House has provided a safe and caring environment for Dad. He has dementia which combined with the current restrictions because of COVID makes things difficult. The staff have all been very supportive of Mum and I and he is receiving
excellent care. Thank you

Reply from melanie marshall, Registered Manager at Hampden House

It is lovely to read such a positive review, and this will be shared with all staff to ensure they realise how much they are appreciated.


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Review from Jenny S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Hampden House in November 2019 from another Care Home. She had been having recurrent falls and was unable to manage in her own home. Hampden House is based in lovely grounds, with plenty of space for residents to safely remain active. The staff are fun, friendly and professional
and I feel that my mother is being well looked after - she said to me the staff are her friends! There is a great programme of stimulating activities as well and residents can get involved as much or as little as they want to - there are keep fit classes, art classes, baking, films, musician performances, a library and more. As a family, we are so happy that our mother feels comfortable and settled at Hampden. Their response to the Covid-19 crisis has also been extremely professional.

Reply from melanie marshall, Registered manager at Hampden House

Thank you very much for such a glowing review.
Maintaining an open, honest, transparent relationship with relatives and residents ensures a seamless transition into Residential Care, and this is evidenced and maintained by everyone contributing equally and acting on any feedback.


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Review from Julie M (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden House provided end of life care for my Mother. The service they provided was exemplary. They were professional, attentive, and caring. They always went the extra mile and were lovely with Mum. They attended both her medical and emotional care and were supportive and vigilant throughout her stay.
The carers had a lovely sense of humour which we all appreciated. They were also very supportive of the wider family. Thank you!

Reply from Melanie Marshall, Registered Manager at Hampden House

It was a pleasure and a privilege to be able to offer support at such a difficult time.


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Review from R T (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-appointed, clean and tidy. Staff friendly. Food is OK. Well looked after.

Reply from Melanie Marshall, Registered Manager at Hampden House

Thank you for your review. We aim to provide an excellent service and welcome all feedback or suggestions for improvement.


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Review from A D (Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twice I have been rushed to the hospital since I arrived here on 6th September, due to the staff quick recognition all was not well, I had refused help from hospital (one involving a major op). I was most impressed with the care and reaction to my needs. Now the aftercare and encouragement in my recovery
is great on all lengths.

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Review from Freda N (Resident) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Time taken in response to bell can be too long.
Poor communication about what is happening.
Lack of contact with management of home.

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Review from Colin B (Respite Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, it was a very comfortable stay. I would recommend this place to everybody. Many thanks.

Reply from Helen Kirkbright, General manager at Hampden House

Thank you very much for your kind comments.
I do hope we see you again in the future.


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Review from Catherine B (Respite Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was at the home for almost 4 weeks after a hip operation for rehab and found the home excellent. All of the staff were very good and helpful - food was also excellent.

Reply from Helen Kirkbright, General manager at Hampden House

Thank you very much for your positive comments.


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Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Hampden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Hampden House is calculated as follows: ( (104 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 161 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Hampden House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Laura

Laura Newall

Job Title: Registered Manager

Joined: 2001

Laura Newall is the Registered Manager at Hampden House. With over 23 years at Hampden House, Laura’s career has progressed from carer to senior carer and then Head of Residential Care. Holding NVQ Levels 2 and 3, as well as a Level 5 Management and Leadership qualification, she brings extensive expertise and a deep commitment to resident well-being. Laura aims to enhance residents' quality of life while fostering the professional growth of her team.


Jane

Jane Hooren

Job Title: Deputy Manager

Joined: 2020

Jane has spent her whole career in the Health and Social Care Sector. Initially working as a care assistant in the community and in nursing homes, Jane later became a Care Manager and Health and Safety Manager for a private care agency where she taught First Aid, Moving and Handling and Fire Awareness.


After qualifying as a Registered Nurse in 2012, Jane became a Staff Nurse on a medical ward at Harrogate and District NHS Foundation Trust and was subsequently promoted to the role of Rotational Ward Sister. In 2016, Jane joined Hampden House as a Staff Nurse, was subsequently promoted to the role of Unit Manager and then to Clinical Care Manager and is now Deputy Manager.