Hampden House

120 Duchy Road, Harrogate HG1 2HE
Submit a Review
9.5 76 Reviews
  • Hampden House, Harrogate
Hampden House is a 66-bed, purpose-built nursing home set within the prestigious Duchy Estate. Hampden House offers a full range of care services including personal and nursing care, short stays, and end-of-life care – all delivered to the highest standard.

At the heart of Hampden's ethos is a commitment to exceptional care for the individual, where quality of life is as important as the quality of care. Wherever possible, residents are supported to live life on their own terms. Individual care plans are developed in partnership with each resident and, where appropriate, their family members, ensuring truly personalised care.

A dedicated, multi-disciplinary team is available around the clock, using the latest equipment and best-in-class staffing ratios to ensure both safety and comfort. It’s this level of attention that allows staff to take the time for a chat, a walk in the grounds, or simply to share a cup of tea.

Hampden House is proud to introduce a brand new community, the Blenheim Memory Suite – a new, purpose-designed care community within the home. This specialist environment supports individuals living with dementia and memory-related conditions, offering tailored care in a safe, supportive setting.

Hampden's trained staff deliver compassionate care alongside therapeutic activities and cognitive stimulation programmes, helping maintain independence, promote wellbeing, and encourage social connection.

For all residents, Hampden House provides not just care—but comfort, dignity, and a true sense of home.

Show Hampden House on the Map

Care Provided by Hampden House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Newall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1965
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hampden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,600
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,200 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Hampden House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on-site


Hampden House Reviews (76)

Total of 76, showing 61-76
9.5

Hampden House has a Review Score of 9.5 (9.532) out of 10, based on 14 reviews in the last 2 years. Over all time Hampden House has 76 reviews.

Overall Experience

  • 52
  • 20
  • 4
  • 0
  • 0

Date Published

76
0
4
14
62

Review from David J (Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My age approaches 88 and I still own a home with my wife in Harrogate where she still lives. She is aged 88.
I value the meals provided but, in general, would prefer soup as the started always. I would also prefer desserts to offer ice cream or yoghurt!
Activities are improving but there is room to
improve.

Reply from Helen Kirkbright, General Manager at Hampden House

Thank you very much for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty P (Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make Hampden House I cannot praise them enough they are superb, a happy, caring and kind group. Excellent food is served daily and domestic and laundry staff do a great job. The rooms are looking a little tired and a few more activities would be appreciated. Overall I personally am happy at
and with Hampden House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley G (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention to my mother and the immediate family during her short end of life stay at Hampden House.
The staff were very attentive and understanding towards her needs making staff both pleasurable and comfortable.
All members of staff and management extending outstanding sympathy
and support during the time of bereavement to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here since September 5th and in the three months of my residency have found the staff to be extremely kind and caring. As I am unable to take part in some of the activities, I have not completed the questions. The ones I have attended I enjoyed very much e.g. armchair yoga, Scrabble,
creative writing, gardening, quizzes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanie C (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to be taken into Harrogate shopping once a forgnight.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey P (Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for one week, having had a one-month trial run, in July.
This traumatic move was, for me made easier by the kindness and seemingly genuine understanding of all the staff. Friends warned that nothing is perfect, perhaps not, but I am happy with whatever this is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessie R (Resident) assisted by family/friend published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good initial reception. Shown around the home. Very friendly environment. On admission very kind, caring and considerate.


Only been here two days but so far everything has been up to a very high standard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H F (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent initial impression. My father has been a resident for less than 2 weeks. The initial assessment was very friendly, sensitive and thorough. A room for respite care in the first instance was arranged very efficiently at less than 2 days notice. All the staff go out of their way to help and the
atmosphere is warm, welcoming and caring. Aids for my father's very poor eyesight e.g. tactile marker on his door, coloured plates are helpful. I cannot comment on the entertainment as my father has had visitors and outings with family, so has not experienced this yet. He and we are seriously considering long-term residence; a tribute to the high quality of the care he has received to date.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle H (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is professionally run, clean and welcoming. I have been overwhelmed by the standard of care, compassion and warmth shown consistently by all staff towards my father and my family.
My father has been treated with the utmost dignity at the end of his life. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving from your own home to a care home is not easy. It takes time to get used to the change but in my case, it had to be. I am getting settled slowly. All the days seem the same and I find it rather boring at times. Events are organised which helps.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S E (Respite Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most pleasant stay - long term or short. The staff are excellent and most helpful and I would not hesitate to return. Lovely bedrooms. Food etc and lots of things to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Respite Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed in Hampden House for a few weeks care 5 years ago. At that time it was buzzing with lively and fairly able residents. I came back here in November 2017 (hopefully temporarily) for rehabilitation after breaking my shoulder. There is still a very caring, cheerful and helpful staff. The food is
excellent and the building comfortable and pleasant. However, at the present time the building seems to have moved closer to a convalescent hospital situation. There are many more bedfast residents and many confined to their rooms or wheelchairs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia Eileen A (Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable home with excellent care staff and various activities provided if required, such as exercise classes, painting and flower arranging classes as well as entertainment. The food is very acceptable, good, plain, food, laundry is provided daily and returned the same day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care is constant and excellent giving encouragement and helping without forcing. Personal cleanliness maintained to a high standard. I speak with staff constantly and information is freely given regarding my husbands condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen V (Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my second stay at Hampden House and on each occasion I have found the staff efficient, helpful and friendly. The surroundings are very pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F M (Wife of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was moved from the hospice and I chose Hampden House having visited several homes. The room was pleasant clean and light with handy en-suite. However he was soon bed bound. Initially the care was indifferent some care workers, bank nurses lacking technical and real experience and he never
complained. However after sharing our worries we were rewarded with very good competent nurses and carers. Sadly he died as he had a brain tumour, but he had been cared for by kind caring loving people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Hampden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Hampden House is calculated as follows: ( (104 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 161 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.985 Points relating to the number of positive Reviews for Hampden House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 13 Positive Reviews ÷ 13.2 = 0.985

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Laura

Laura Newall

Job Title: Registered Manager

Joined: 2001

Laura Newall is the Registered Manager at Hampden House. With over 23 years at Hampden House, Laura’s career has progressed from carer to senior carer and then Head of Residential Care. Holding NVQ Levels 2 and 3, as well as a Level 5 Management and Leadership qualification, she brings extensive expertise and a deep commitment to resident well-being. Laura aims to enhance residents' quality of life while fostering the professional growth of her team.


Jane

Jane Hooren

Job Title: Deputy Manager

Joined: 2020

Jane has spent her whole career in the Health and Social Care Sector. Initially working as a care assistant in the community and in nursing homes, Jane later became a Care Manager and Health and Safety Manager for a private care agency where she taught First Aid, Moving and Handling and Fire Awareness.


After qualifying as a Registered Nurse in 2012, Jane became a Staff Nurse on a medical ward at Harrogate and District NHS Foundation Trust and was subsequently promoted to the role of Rotational Ward Sister. In 2016, Jane joined Hampden House as a Staff Nurse, was subsequently promoted to the role of Unit Manager and then to Clinical Care Manager and is now Deputy Manager.