Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
All visitors welcome.
Car parking available on site
Maple Lodge Care Home has a Review Score of 9.0 (8.960) out of 10, based on 41 reviews in the last 2 years. Over all time Maple Lodge Care Home has 101 reviews.
Review from R M (Son-in-law of Resident) published on 9 April 2019
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Reply from Kevin marin Robinson- husband, Manager at Maple Lodge Care Home
To all the family, it was a pleasure to look after your Father in Law, he was a character. Thank you for your lovely comments.
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Review from Roger L (Son of Resident) published on 19 February 2019
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Reply from Kevin marin Robinson- husband, Manager at Maple Lodge Care Home
Thank you for your lovely comment Roger, it was a pleasure to look after your mum. These comments help us to continue to progress the service we deliver. Many thanks.
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Review from Janet G (Daughter-in-law of Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Lodge Care Home
I would like to thank you for this lovely comment, I will pass these comments onto the staff team.
Thank you for your comment and review this helps us to continuously improve the service that we provide to our residents and families.
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Review from Edward M (Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Lodge Care Home
Thank you for that Edward and we are glad that you keep coming back.
Thank you for the lovely review, we are really happy that you have settled in and are enjoying your stay, these reviews and comments help us to improve the service our team provides to our residents and relatives.
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Review from Jean S (Daughter of Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Lodge Care Home
Thank you for your comments, we use these comments made to progress and improve the service we deliver.
Thank you for the review and lovely comments, we use these reviews to help us to improve the service in which we offer to our residents and families.
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Review from W T (Daughter of Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional support Manager at Maple Lodge Care Home
Thank you for your lovely comments we use these comments to ensure that we are giving the correct care and support to our residents.
Your comments are very much appreciated and these reviews help us to improve the service we provide and ensure that we are maintaining residents' and families' wishes and requests.
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Review from Marie G (Daughter of Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Lodge Care Home
Thank you for your lovely comments, I am really pleased that your dad keeps returning and my team is completing a fab job. I am so proud of them all.
Marie thank you so much for your lovely review and comments, these reviews and comments help us to improve on the service in which we deliver to our residents and families.
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Review from David P (Husband of Resident) published on 16 January 2019
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Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Lodge Care Home
Thank you for your kind words and comments, I am very pleased that you are happy with the service Maple Lodge are providing.
Thank you so much for the lovely review and comments in which we have given Maple Lodge, we use these comments and reviews as part of our customer satisfaction and this helps us to improve the service we deliver to our residents and families.
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Review from Dawn M (Daughter of Resident) published on 4 October 2018
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Reply from Kevin marin Robinson- husband, Manager at Maple Lodge Care Home
Thank you so much for your lovely review, these reviews help us to review our service and the quality of service we are delivering to our residents.
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Review from Simon (Son of Resident) published on 4 October 2018
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Reply from Kevin marin Robinson- husband, Manager at Maple Lodge Care Home
Thank you so much for this review and your kind words. We use these comments to help us improve the service we deliver.
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Review from Laura (Resident) published on 1 October 2018
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Reply from Kevin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you very much for your kind words, we use these comments to help improve the service in which we deliver to our residents and families.
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Review from Edward H (Friend of Resident) published on 25 July 2018
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Reply from Kevin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you for your comments made.
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Review from Keith L (Son of Resident) published on 25 July 2018
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Reply from Kevin marin Robinson- husband, Manager at Maple Lodge Care Home
Thank you for the comments, this helps us to improve the service in which we offer.
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Review from Mandy S (Stepdaughter of Resident) published on 19 July 2018
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Reply from Kevin Marin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you for the lovely comment.
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Review from Agnes P (Wife of Resident) published on 20 June 2018
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Reply from Kevin Marin Robinson - Husband, Manager at Maple Lodge Care Home
Thank you for your review. We will continue to strive for the best improvements and developments within our care home.
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Review from Andrea K (Granddaughter of Resident) published on 5 April 2018
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Reply from Kevin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you so much for your lovely comments.
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Review from Donna J (Daughter of Resident) published on 5 April 2018
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Reply from Kevin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you, Donna, we will continue to support and you know that we are always here to support yourselves and your mum.
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Review from Jacqueline W (Daughter of Resident) published on 5 April 2018
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Reply from Kevin Robinson-Husband, Home manager at Maple Lodge Care Home
I am very sorry that you feel your stay with us was not what you expected, we welcome any feedback into our service and I take everything on board and we use this to review the service in which we offer. Thank you for your comments and these will be looked into.
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Review from N C (Daughter of Resident) published on 31 January 2018
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Reply from Kevin Robinson-Husband, Manager at Maple Lodge Care Home
Thank you, Nicola, it is pleasure thank you so much.
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Review from Christina W (Wife of Resident) published on 23 November 2017
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Reply from Kevin Robinson-husband, Home Manager at Maple Lodge Care Home
Christina it was a pleasure to look after your husband and we are here if you need any support. Take care and thank you for your kind words.
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The Review Score of 9.0 (8.960) out of 10 for Maple Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.960 for Maple Lodge Care Home is calculated as follows: ( (236 Excellents x 5) + (122 Goods x 4) + (39 Satisfactorys x 3) + (12 Poors x 2) + (64 Very Poors x 1) ) ÷ 473 Ratings = 3.96
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maple Lodge Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2023
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