Private parking on-site available.
St Catherine's Dementia Care Home has a Review Score of 9.7 (9.704) out of 10, based on 18 reviews in the last 2 years. Over all time St Catherine's Dementia Care Home has 68 reviews.
Review from D P (Daughter of Resident) published on 21 February 2025
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Reply from Wellburn Care Homes, Marketing & Activities at St Catherine's Dementia Care Home
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at St Catherine's. (Name: Wellburn Care Home Email: Marketing@wellburncare.co.uk Position: Marketing & Activities)
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Review from Roger L (Husband of Resident) published on 3 February 2025
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Reply from Wellburn Care Homes, Marketing & Activities at St Catherine's Dementia Care Home
Thank you so much for your heartfelt review and kind words! We're thrilled to hear that you've had such a positive experience with your wife's care at our dedicated young onset dementia home, The Manor at St Catherine's. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at St Catherine's. (Name: Wellburn Care Home Email: Marketing@wellburncare.co.uk Position: Marketing & Activities)
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Review from Alison M (Daughter of Resident) published on 26 November 2024
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Reply from Wellburn Care Homes, Marketing & Activities at St Catherine's Dementia Care Home
Thank you so much for your heartfelt review. We are truly grateful to hear about your father's positive experience at St. Catherine's and are delighted that our staff's compassion and dedication have made such a significant difference for both him and your family. We'll ensure to pass on these kind words to the team at St Catherine's.
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Review from Mary N (Wife of Resident) published on 26 November 2024
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Reply from Wellburn Care Homes, Marketing & Activities at St Catherine's Dementia Care Home
Thank you so much for taking the time to share your lovely review of St Catherine's. We're thrilled to hear that your husband is content and that St Catherine's has provided a high level of care and comfort to him. We'll be sure to pass your kind words on to the rest of the team at St Catherine's. (Name: Wellburn Care Home Email: marketing@wellburncare.co.uk Position: Marketing & Activities)
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Review from Jean L (Wife of Resident) published on 26 November 2024
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Reply from Wellburn Care Homes, Marketing & Activities at St Catherine's Dementia Care Home
Thank you for your lovely review! We appreciate your kind words and are so pleased your husband feels content and is happy with the care he receives at St Catherine's. We will make sure to pass on your message to the rest of the team, which will be much appreciated.
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Review from D B (Partner of Resident) published on 11 July 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you so much for taking the time to share your positive experience and kind words about The Manor. At The Manor, we are committed to providing exceptional care and support specifically for those living with early-onset dementia. We understand the unique needs of this group and strive to create a homely environment that goes above and beyond traditional dementia care homes. Thank you once again for your kind words - we will make sure to pass these on to the rest of the team at The Manor.
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Review from S F (Husband of Resident) published on 11 July 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for taking the time to share your wife's positive experience at our St Catherine's home. At St Catherine's, we take great pride in offering a specialised environment designed specifically for residents with dementia. Our staff undergo training to ensure they have the skills and knowledge necessary to provide the best possible care for residents with dementia so we are delighted that your wife's transition into St Catherine's has been a positive one! We will make sure to pass on your kind words to the rest of the team.
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Review from Pamela D (Daughter of Resident) published on 8 June 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your lovely review of our St Catherine's home - we are so pleased your mum is enjoying her time with us and is settled and happy. We will make sure to pass on your kind comments to the rest of the staff at St Catherine's.
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Review from Gordon T (Husband of Resident) published on 18 May 2023
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Review from Lynn G (Daughter of Resident) published on 17 May 2023
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Review from Lorna K (Daughter of Resident) published on 17 May 2023
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Review from Carol C (Daughter of Resident) published on 17 May 2023
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Review from Philip R (Husband of Resident) published on 6 May 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your lovely review of our St Catherine's Home. We are so pleased you are happy with the care your wife is receiving and it sounds as though she is really enjoying her time with us which is great to hear. We will make sure to pass on your kind words to the rest of the team at St Catherine's.
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Review from Diane R (Daughter of Resident) published on 3 May 2023
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Reply from Isobel Moran, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your lovely review of our St Catherine's home. We are so pleased your mother is settled and happy and is enjoying the various activities we provide! We will make sure to pass on your kind review to the rest of the team at St Catherine's.
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Review from Judith P (Daughter of Resident) published on 3 May 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you so much for your lovely review of our St Catherine's home. We are so pleased your Dad is enjoying his time with us, and it is so lovely to hear that he sees the other staff and residents as his own family! We will, of course, make sure to pass on your kind words to the rest of the team at St Catherine's.
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Review from J M (Wife of Resident) published on 3 May 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your kind review of St Catherine’s and feedback too. St Catherine’s does have at least two minibus trips scheduled per month as per Wellburns minibus schedule and also sometimes has access to a vehicle for smaller or individual trips out. All our residents also have access to St Catherine’s outdoor sensory garden. Understandably, with the nature of care and as new residents are admitted to our services, we acknowledge some of these new residents may take longer to become settled than others. Generally, our residents come into our homes with varying levels of needs, so we try to accommodate them as best we can.
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Review from M D (Granddaughter of Resident) published on 3 May 2023
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Reply from Isobel Moran, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your lovely review of our St Catherine's home. We are so pleased you are happy with the level of care your grandmother is receiving and will make sure to pass on your kind comments to the rest of the staff at St Catherine's.
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Review from Cedric H (Husband of Resident) published on 2 May 2023
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Reply from Wellburn Care Homes, Marketing Co-ordinator at St Catherine's Dementia Care Home
Thank you for your lovely review of our St Catherine's home - we are so pleased your wife is settled and is enjoying her time with us and we are so glad to hear you are pleased with the level of care she is receiving too. We will make sure to pass on your comments to the rest of the team at St Catherine's.
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Review from Enid B (Daughter of Resident) published on 22 July 2021
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Review from M L (Husband of Resident) published on 16 June 2021
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Reply from Charlotte Frankland, Marketing Executive at St Catherine's Dementia Care Home
Thank you for your review of St Catherine's. I will pass your comments onto the team.
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The Review Score of 9.7 (9.704) out of 10 for St Catherine's Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.704 for St Catherine's Dementia Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 216 Ratings = 4.704
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Catherine's Dementia Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Sep 2021
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Job Title: Senior Manager - Dementia Services
Joined: 2021
Lee has worked in the health and social care sector since 2004. Within this time, he has covered many roles working his way up from Care Assistant and previously a Peripatetic and Turnaround Manager before becoming Home Manager at St George’s, Glenholme House and Eighton Lodge. Lee currently is the Senior Manager at our Specialist dementia homes, St Catherine’s and The Manor at St Catherine’s.
Having worked in care management for 10 years, managing his first home at the age of 24, Lee brings a wealth of knowledge and experience in residential, dementia and nursing care.
Qualifications include:
- NVQ Levels 2, 3 & 5
- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer
Job Title: Deputy Manager
Joined: 2008
Lindsey's career with Wellburn started in 2008 at St Catherine's as a part-time administrator before she gradually began working shifts as a care assistant alongside her role as an administrator. Lindsey then became a full-time administrator before being promoted to Senior Support Worker at St Catherine's in 2023. In 2024, Lindsey was recently promoted to Deputy Manager of St Catherine's and The Manor at St Catherine's.
Qualifications include:
NVQ Level 3 in Health & Social Care.