Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
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9.6 70 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.

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Care Provided by Barchester Mount Vale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Trudi Gilliespie (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mount Vale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Barchester Mount Vale Care Home Reviews (70)

Total of 70, showing 1-20
9.6

Barchester Mount Vale Care Home has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 70 reviews.

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Review from Michael D (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very
good.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J B (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such
a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse.

Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Val F (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the
staff remembered Dad living there in 2019 and this helped to ease Mum into her new home.
The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about).
The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Helen G (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has received exemplary care at Barchester Mount Vale Care Home. Before going to Mount Vale, she was anxious and often upset. She is now calm and relaxed, not taking any medication, and always appears well turned-out and well cared for. The staff are fantastic, always smiling and welcoming.
It's a pleasure going into Mount Vale. We also feel so relaxed and peaceful when we visit.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B H (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the care home manager listened to our feelings about my Father's needs. She acted promptly and with sensitivity.
The care workers and nurses make a real effort to get to know the residents and relate to their individual needs.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B O (Wife of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the care my husband has received at Barchester Mount Vale Care Home and how well the staff have been in keeping me informed about his condition and health needs. The staff are very caring and friendly and I would particularly add praise for the entertainment manager who
provides a very mixed and appropriate programme for all the residents. I look forward to seeing some changes in use of the common rooms which I hope will be addressed by the new management, particularly not using the coffee bar for activities,

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A S (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is great. With new management in place, it should be able to move to excellent. The majority of the staff worked their socks off, treating residents with dignity and respect and a level of care that they would treat their own grandparents and parents with. The Activities Department team are
excellent. The programme they deliver is extensive and varied and enables residents, especially on Memory Lane, to be active and stimulated.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrew H (Son-in-law of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a few care homes in the last ten years and this one stands out from the rest for all the right reasons. It's like checking into a luxury hotel. There are activities for the residents in comfortable and luxurious surroundings, menu choices for breakfast, lunch and dinner and the accommodation
is outstanding.
If you have a relative who is potentially going into care, I recommend Barchester Mount Vale Care Home every time.
The staff are caring, considerate and helpful. I haven't seen a member of staff leave since my mother-in-law has been a resident. This shows how Barchester looks after not only its residents but also its employees.
Kind regards.

Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care Home

Thank you so much, Andrew, for this wonderful review. I will pass this on to all the staff and management. Your kind words go a long way. Mount Vale is a fantastic place to work with amazing staff and residents. Thank you again.


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Review from Robert P (Grandson of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gramps, until very recently, was a resident at Barchester Mount Vale Care Home in Northallerton. The whole team showed nothing but empathy and love to my gramps and to my grandma who visited the home daily.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Vale has been the home for mum for 2 years. The staff are amazing nothing is too small or large they can't handle. Food and entertainment are always 5-star. New management has been in place for months now and it is a breath of fresh air that has been needed. Very happy and would recommend it highly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from H D (Daughter-in-law of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were recently able to move my father-in-law from a different home in the area, and have been struck by how much better cared for her is at Mount Vale. He is settled, clean and tidy, and the staff are so good at chatting with him that he seems to be regaining his interest in life and his sense of
humour! The room and communal areas are well-kept and always clean. The only one of the family that is slightly disappointed is the dog, as she can no longer pick up bits of biscuits that have been dropped.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Margaret J (Sister of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shortly after my sister's husband had died she moved into Mount Vale Care Home on Easter Saturday of this year. All the staff, office, management, activities, the nurses, kitchen staff, have all been so helpful and understanding. Her room is delightful, overlooking the garden. My cousin and I were invited
to join everyone for a Coronation party on the afternoon of 5th May. Mount Vale was decorated to a very high standard, even the "stone dog" wore red, white and blue! The kitchen staff provided amazing party food for us all, even fit for the King and Queen. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. Staff work hard to deliver great care to our residents so will appreciate your kind words.


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Review from Mandy B (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Mount Vale for almost 3 years in Memory Lane.
Our family have nothing but praise for the manager and her team. The standard of care is exemplary, and all the staff ( nursing, carers, housekeeping, and admin) are a credit to Mount Vale. The care home itself is beautifully decorated
and we always found Mum's room and en-suite to be clean and tidy. The resident's meals and snacks are also of a high standard. There are plenty of activities going on in the home for those wanting to join in. Mum was always treated extremely well and it is obvious that all the staff have taken the time to get to know each of the residents. We as a family have always been made to feel welcome during visits. During Mum's final days, the staff treated both Mum and our family with the utmost care, respect, dignity and sincerity and a couple even attended her funeral.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you so much for taking the time to review the care at Mount Vale. It means a lot to receive such appreciation and I will share your review with the care team in Memory Lane.


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Review from Patrick B (Husband of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled really well at the home, she is eating well and has put on a stone since she arrived. Previously she had lost a lot of weight, which is a sign that she is content. We are very pleased with the care at the home. It is very clear that the staff really care about her. Visitors are made
to feel very welcome. We are well-informed about my wife's health and well-being. We have great confidence in the staff who care for her.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. Your opinions are important to us and I will share your kind words with the care team.


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Review from Julia M (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations,
staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale and for sharing such kind and generous feedback. Our team work very hard to deliver excellent care and will appreciate your comments.


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Review from P W (Wife of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mount Vale Care Home is a warm, friendly home. The management is efficient and well-organised. The staff are wonderful and do a really good job sometimes in difficult circumstances. My observation would be that there are occasions when they are stretched and staffing levels could be increased. This
problem cannot always be solved by expensive agency staff some of whom do not always reach the quality of the lower-paid permanent staff. Neither do they have the same relationship with the residents. Food and facilities are of a good standard. There is a wide range of activities and visits which are very well organised and everyone is encouraged to join in if they so wish. I feel comforted that my husband is receiving the best of care at Mount Vale Care Home.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. I will share your views with the care team who work so hard to deliver great care.


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Review from John D (Partner of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace
with compassion and sincerity.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you John for taking the time to review Mount Vale at what must be a difficult time. It means so much to receive kind words, which I will of course share with the care team.


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Review from Nancy K (Mother of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust
that they will always do their best for my daughter.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B S (Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can".
Excellent was within reach; we all know we can do better, and all staff are willing to do so!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J H (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Mount Vale Care Home

Thank you for your review and positive comments regarding our home and team, all feedback is appreciated and valued. From all the team at Mount Vale, we send our love and condolences to you and your Family.


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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Barchester Mount Vale Care Home is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.


Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!


Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.


Frequently Asked Questions about Barchester Mount Vale Care Home

What types of Care is Barchester Mount Vale Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Mount Vale Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Mount Vale Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester Mount Vale Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Mount Vale Care Home to the centre of Northallerton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.