Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
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9.6 70 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.

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Care Provided by Barchester Mount Vale Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Trudi Gilliespie (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Mount Vale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Barchester Mount Vale Care Home Reviews (70)

Total of 70, showing 21-40
9.6

Barchester Mount Vale Care Home has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 70 reviews.

Overall Experience

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Review from J D (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived on the dementia unit (Memory Lane) in May 2021 after breaking his hip. My mum had been admitted to the same unit in April 2021. My dad died in September 2021. My dad was really well cared for during his time at Mount Vale and he was comfortable and dignified at the end of his life. Mum
remains at Mount Vale in the dementia unit and I am confident that she will continue to be well cared for Highly recommended.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Patrick Q (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the first contact with Mount Vale, I was treated with respect and efficiency. An immediate invitation was offered to visit and inspect. When my wife arrived her immediate needs and comfort were seen too, this continued until her passing.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Please accept our sincere condolences to you and your family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Claire T (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how Mount Vale looks after my mother. The care and support which they give her is always excellent and all the staff treat her with the utmost kindness and respect. Mount Vale have been exceptional throughout all the Coivd period. Not only have all the residents been kept safe
and well, but the staff have all gone the 'extra mile' and ensured that my mother and all the residents have had love and social support when no visiting was allowed. A very big thank you to all at Mount Vale.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was on the memory lane unit for 3 weeks for emergency respite care, throughout his stay he was treated with respect and dignity always, even when things were difficult. He was encouraged to join in activities and even enjoyed dancing! My mum and myself were always made to feel welcome and nothing
was too much trouble. Staff were always polite and went the extra mile. We have now found dad a new home nearer to family and friends but I will always be grateful for the care he received and will recommend Mount Vale always.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R C (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The decision to move my dad into a care home was a hard one to make, not helped by lockdown happening soon after. However, once we could begin visiting again it was lovely to see how settled he was and it had definitely become home to him. This made us confident it had been the right decision and that
Mount Vale was a good choice. The communication and efforts to continue contact in its various forms despite all the restrictions were wonderful. The care and compassion that the staff showed my dad was excellent. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you, for taking the time to review Mount Vale Care Home. Your words mean so much which I will share with our Memory Lane care team.
Kind regards


Helen


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Review from J M (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just absolutely excellent. The care and love they show my mum is outstanding. During the lockdown, they have sent photos and updates and began garden visits as soon as it was possible. Can't recommend enough.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. Your comments are very welcome, particularly during these challenging times which I will share with the care team.


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Review from Sandra G (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only recently moved into the Mount Vale Care Home. All her admission details including a Covid test were done efficiently and quickly and everyone was extremely helpful and friendly.
She's now been in the home just over a month and is settling in and has made friends and is now accepting
of the situation - she was living independently in a bungalow but struggling to look after herself properly due to the onset of Alzheimer's. It's never easy making these decisions but in view of Covid and her dementia, it was definitely the right decision. When I speak with Mum she says things like 'it's brilliant' and 'I'm definitely in the right place' and always comments on the helpful and friendly staff. This has helped greatly making the move from her home to the care home.
The home is fantastic and we call it Mum's 5-star hotel - it's spotless and beautifully decorated with a fab lounge and dining area.
The main thing Mum is safe, secure and happy, and so in that knowledge am I.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking a moment to review Mount Vale. The care team work so hard to make a positive difference to our resident's lives and it means a lot to receive such kind words. I will share your review with the team. Kind regards


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Review from M S (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the COVID pandemic, I have written a letter of appreciation to the staff at Mount Vale. They have been exemplary in providing care to my mother. Thank you for everything and to everyone in this first-class care home.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your kind words, which mean such a lot particularly during these challenging times. I will share your feedback with the care team


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Review from K W (Sister of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice care home to visit. Staff friendly and helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Nigel P (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has received a very good quality of care whilst resident at Mount Vale. The nurses and care staff have taken a great deal of trouble to ensure Dad was well cared for. This was obvious whenever we visited him. They were also very caring with us as a family, which counts for a huge amount.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale care home. I will share your views with the care team who work hard to make a positive difference to our residents daily life.


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Review from Tony D (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had become a resident as an end of life patient. I cannot thank the staff enough for their continued support and care he received right up to his sad passing. First-class. Thank you to all concerned at Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your kind words and for taking the time to review our home. It means a lot to receive such praise. I will share your feedback with the care team


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Review from J V (Nephew of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a pleasant friendly visit every time I go to Mount Vale Care Home. The staff are always full of conversation and make you feel welcome.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review our home. Your feedback is important to us. I will share it with the care team.


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Review from D B (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very helpful and willing to sort out any concerns if you have them. They know the needs of the residents. I feel I'm kept well informed with my mothers needs, always able to chat about how they are getting on. There are good events put on which allow residents to interact and get
stimulated.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review our home. The staff work hard to making a positive difference to our residents' day to day life.


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Review from P H (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Mount Vale our mum is part of a community, she is not an anonymous resident. The difference is the attitude of the staff, particularly Mum's carers. They do so much more than attend to her physical needs, they take time to talk to her, to be with her, to reassure her, as if she were their own family.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. It means so much to the care team to receive such kind words.


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Review from Julia H (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise or thank the staff enough for the care given to our father during his three years at Mount Vale. It became like a second home to me and everyone was always friendly and helpful and kept me informed throughout the whole time he was there.
Should I ever need to go into care, I hope that
it is somewhere like Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. It means a lot to receive such praise, and I will be happy to share your comments with the care team. Kindest regards.


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Review from A H (Niece of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding end of life care is one of the most important decisions you will make on behalf of a loved one. Mount Vale staff made the final weeks of my aunt's life easy.
They treated her with the utmost dignity and respect. They actively engaged with her. Ensuring she got what she wanted when she wanted
it regardless of the time of day. As a visitor, you were made welcome and always kept up to date. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. It means a lot to the staff to receive these kind words.
Kindest regards.


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Review from Susan E (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surroundings/attention to detail superb.
Caregivers excellent, professional and sensitive.
Support at a distressing time for residents and family is reassuring.
Links with local GP impressive.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your review of Mount Vale. The team here work very hard to deliver excellent care and will appreciate your kind words. Kind regards.


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Review from P F (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Barchester Mount Vale for a little over eight months before she passed away. Mum was very happy and comfortable at Mount Vale. The whole team were tremendous in the care they provided to Mum. she could be a little cantankerous at times, but the staff made great effort to get to know
her foibles. They take time to help, to care and to support. Thanks to a great team.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking time to review Mount Vale. It is always lovely to receive such praise, and I will pass on your kind words to the care team who became very fond of your mother during her stay with us.


Kindest regards


Helen


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Review from Carol B (Daughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank a certain lady for her kindness and compassion shown to my Dad in his stay in Mount Vale. All the Staff were patient and professional throughout Dads stay as a Palliative Care patient. Dad was in the Home for four weeks, he passed away peacefully on the 30th of April. As a family
we can not thank everyone enough as you helped make a very difficult time bearable. Dads fight with Cancer was a tough one, you helped him pass away with dignity and we had time to say our promises and goodbyes.
Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for sharing your views at what must be a very difficult time. It means so much to our care team to receive such praise.


Kindest regards


Helen


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Review from Angela H (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred here after his home in York closed. I cannot stress enough how impressed we all are with Mount Vale. The staff are just amazing.
My dad looks perkier than he has in a long time. The home is lovely, clean, great food etc which is important but it's the people that make it. They
all deserve a huge thank you from the head office.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review our home. The care team work really hard to deliver excellent care to our residents and therefore it means so much to receive such kind words.


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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Barchester Mount Vale Care Home is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.


Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!


Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.