This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Mount Vale Care Home has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 70 reviews.
Review from Heather C (Daughter-in-law of Resident) published on 17 October 2018
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Overall Experience
5.0 out of 5
They are an exceptional team of professionals who work tirelessly to provide a happy, fun and safe living environment for all their elderly residents and regularly go over and above board to make Mount Vale 'homely'. We spent the last six days of Mum in law's life staying with her 24/7 and witnessed ALL staff, from housekeeping ladies to catering staff to nursing team, showing nothing but respect, care and patience to the elderly people residing there. Thank you so much.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you very much for taking the time to review our home and for your generous comments. It means so much to receive such praise and I will pass on your kind words to the care team.
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Review from Mary C (Sister of Resident) published on 20 September 2018
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5.0 out of 5
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Review from L W (Daughter of Resident) published on 11 July 2018
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Overall Experience
5.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you very much for your generous comments. Our team at Mount Vale work hard to deliver outstanding care.
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Review from Celia N (Friend of Resident) published on 4 May 2018
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Overall Experience
5.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for sharing your comments. I am very proud of our care team and the excellent care they deliver.
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Review from Vivienne L (Respite Resident) published on 18 April 2018
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Overall Experience
5.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you very much for your comments. I am pleased that you enjoyed your stay and look forward to seeing you again
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Review from Melanie W (Daughter of Resident) published on 16 January 2018
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5.0 out of 5
I cannot speak highly enough of Mount Vale.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for your kind words. Our team work really hard to provide excellent care, so it means a lot to receive such positive feedback.
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Review from Nigel C (Son of Resident) published on 11 January 2018
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5.0 out of 5
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Review from Karen G (Daughter of Resident) published on 30 October 2017
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Overall Experience
5.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for your kind review. Your comments are important to us as we are passionate about the care of those who live with us.
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Review from Valerie H (Partner of Resident) published on 30 October 2017
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5.0 out of 5
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Review from Peter R (Husband of Resident) published on 25 October 2017
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5.0 out of 5
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Review from L K (Daughter-in-law of Resident) published on 25 September 2017
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4.0 out of 5
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Review from P T (Wife of Resident) published on 20 September 2017
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4.0 out of 5
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Review from L D (Sister of Resident) published on 29 August 2017
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5.0 out of 5
Beautiful building and rooms. Like a 5 star hotel. My sister is treated with dignity and kindness. Wonderful food provided by the chef. Rooms and bathroom are clean and bright.
The gardens are looking blooming at the moment.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
We appreciate the time taken to review our services. Our team at Mount Vale work really hard to go that 'extra mile'. Thank you for your comments.
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Review from Toni H (Daughter of Resident) published on 24 August 2017
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4.0 out of 5
Meals were good although could have been tailored to individual needs better i.e. smaller portions for poor appetites.
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Review from C D (Great-granddaughter of Resident) published on 29 June 2017
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5.0 out of 5
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Review from Iris S (Daughter of Resident) published on 14 June 2017
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5.0 out of 5
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Review from D B (Son of Resident) published on 19 May 2017
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5.0 out of 5
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Review from Rhona H (Resident) published on 15 May 2017
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5.0 out of 5
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Review from Flora T (Resident) published on 27 April 2017
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5.0 out of 5
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Review from Ann C (Cousin of Resident) published on 30 March 2017
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5.0 out of 5
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The Review Score of 9.6 (9.574) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Barchester Mount Vale Care Home is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2020
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View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: General Manager
I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.
Job Title: Home Administrator
Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!
Job Title: Head Chef
Danny joined us as a Head Chef at Mount Vale in August 2021.
Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.
