This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Mount Vale Care Home has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 70 reviews.
Review from L H (Daughter-in-law of Resident) published on 10 March 2017
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Overall Experience
4.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for your review. We take all comments seriously and are keen to keep relatives involved in the care of their loved ones. Your father in law is very involved in his own care and discusses with the care team and me on a regular basis. He is an active member of our Residents Catering Committee which meets every 2 months with our Head Chef and myself. We have found this to be an excellent way of gaining feedback from our residents and developing ways to improve the overall dining experience.
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Review from Joan B (Wife of Resident) published on 7 February 2017
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5.0 out of 5
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Review from Louise S (Daughter of Resident) published on 19 January 2017
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5.0 out of 5
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Review from Yvonne B (Daughter of Resident) published on 10 January 2017
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Overall Experience
5.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for your review. It means a lot to have your feedback. Our team continue to work hard towards delivering excellent care to our residents
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Review from Bev L (Friend of Resident) published on 12 December 2016
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5.0 out of 5
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Review from Angela R (Relative of Resident) published on 12 December 2016
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5.0 out of 5
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Review from David H (Resident) published on 14 November 2016
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Overall Experience
4.0 out of 5
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for your comments. We listen to the views of all our residents with regards to the meals served. We usually discuss and work together to resolve any issues at our Bi-monthly Residents Catering Committee Meeting.
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Review from Brenda T (Resident) published on 12 May 2016
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5.0 out of 5
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Review from Michael B (Resident) published on 20 April 2016
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5.0 out of 5
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Review from Dorothy H (Sister of Resident) published on 15 April 2016
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 9.6 (9.574) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.678 for Barchester Mount Vale Care Home is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.678
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2020
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Job Title: General Manager
I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.
Job Title: Home Administrator
Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!
Job Title: Head Chef
Danny joined us as a Head Chef at Mount Vale in August 2021.
Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.
