Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB
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9.8 59 Reviews
  • Nightingale Hall, Richmond
Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.

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Care Provided by Nightingale Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sonia Metcalfe (Manager)
  • Admission Criteria
    • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Nightingale Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nightingale Hall welcomes visitors of their residents to the home and aim to be as flexible as possible to the benefit of the resident. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.


  • Parking

  • Nightingale Hall has a small car park directly outside of the home.


Nightingale Hall Reviews (59)

Total of 59, showing 1-20
9.8

Nightingale Hall has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Nightingale Hall has 59 reviews.

Overall Experience

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Date Published

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Review from J S (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Nightingale Hall enough for their care and compassion looking after my Mother (and me) from the very first to the very last day. The management were so understanding of our situation, the care staff treated us with the utmost respect and the cleaning staff went above and
beyond to make my Mothers stay as comfortable as possible. There were joyful and hilarious times with all members of staff but respect shown was second to none. Thank you all.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you for your kind words! We're so pleased to hear that you had a positive experience at Nightingale Hall - thank you for trusting us with your mum's care. Our staff pride themselves on delivering first-class care, and we will make sure that your heartfelt review is passed onto the wonderful team at Nightingale Hall.


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Review from D A (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum was in Nightingale Hall for the last 8 months of her life.
It was wonderful to see her so contented and well looked after- the staff genuinely cared so well. My mum got lots of hugs and smiles and attention; she was well and truly cared for to an exemplary standard.
All the staff also
looked after me and my daughter and family so well too. Nothing was too much trouble.
My mum engaged enthusiastically in lots of activities when she wanted to flower arranging and bingo were here favorites, and she enjoyed an excursion in the mini bus to the local chocolate factory. Sometimes, she'd be tired and just have time in bed if she wanted to.
My mum's end-of-life care was amazing. As an NHS worker myself with involvement in palliative care, I found they were faultless and caring and thought of everything for Mum and us.
I absolutely recommend this home for your loved ones.
While mum was in Nightingale Hall, we could relax and know that she would be contented and well cared for. Thank you.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.


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Review from Caroline S (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff looked after my dad whilst Mum was in hospital. He was very settled and comfortable, could not fault any aspects of his care. Thank you to all the staff at this difficult time, you were amazing.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.


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Review from Pauline S (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed lots of potential care homes before choosing Nightingale Hall. There is a vast difference in what you get for your money. I wanted the best possible care for my mother and didn't want her abandoned in front of a TV all day and forgotten about.
The staff are fantastic smiling faces and nothing
is too much trouble. Nightingale offers daily morning/afternoon activities to encourage residents to join in. Lovely furnished rooms in a beautiful area of Richmond.
Nightingale will register your loved one with the local surgery and there are weekly visits by doctors/nursing staff. The staff will meet with you and your loved one to agree their care plan.
My mother had recently been in hospital for 4 months and had deteriorated massively. I wanted to see her up, dressed and stimulated which is exactly what they do.
It is an absolute pleasure to visit and even join in with the day's activity. It's been a long time since I've been able to spend quality time in this way with my mother.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for taking the time to share your fantastic review of Nightingale Hall. We're thrilled to hear that your mother is content in her home and that Nightingale Hall has provided a high level of care and comfort to her. Our staff work very hard to make sure that Nightingale Hall is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your mother is enjoying her time with us (and that you're enjoying getting stuck in with our activities programme too!). We'll be sure to pass your kind words on to the rest of the team at Nightingale Hall, who will appreciate the lovely things you've said.


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Review from B C (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived in Nightingale Hall in July 2022. She settled well and I was happy with her care. The staff are caring and I did not have any complaints regarding her care. She died on 08/10/2024.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for taking the time to share your lovely review of Nightingale Hall. We're thrilled to hear that your mum settled in well and that Nightingale Hall was able to provide a high level of care to her. We'll be sure to pass your kind words on to the rest of the team. We're very sorry for the loss of your mum and hope you both took some comfort in her time with us at Nightingale Hall.


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Review from Gill H (Daughter-in-law of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was admitted as a full-time resident in 2023. Nightingale became her home and she loved all the staff that cared for her. Unfortunately, due to circumstances we had to move her and hope she is as happy at her new home as she was here. We were very sad to have to move her after a year
here.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you for sharing your heartfelt feedback about your mother-in-law's time at Nightingale. We are truly grateful to have had the opportunity to care for her and are glad to hear she loved the staff and felt at home with us. We sincerely hope she finds happiness and comfort in her new surroundings. We'll ensure that these kind words are passed on to the team at Nightingale Hall.


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Review from David T (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good relationship with the residents.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you for providing feedback, we love to hear positive feedback regarding our staff with residents!


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Review from M P (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Nightingale Hall in June 2024 and within a week we could see a difference in her. With her eating more and the correct foods that she needed. The staff are amazing and so polite. Nothing is too much trouble for them and if I have a query about anything they are so willing to help.
This latest month they have managed to get my mum out to the seaside and join in a few activities and playing Bingo which as a family we are over the moon about as we haven't been able to get her out for months.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for your wonderful feedback about your mother's experience at Nightingale Hall! We are thrilled to hear that you've seen such positive changes in her health and happiness since her arrival. It's heartwarming to know that the staff's efforts have made a difference in her life. We're also delighted that she has been able to enjoy outings and activities like Bingo; these moments are so important for her well-being. We'll ensure to provide the team at Nightingale Hall your kind words and feedback.


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Review from D H (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent two weeks at Nightingale Hall to give me some respite (she has Alzheimer's). She has become quite introverted over the last two years and so did not get involved with other residents even though the staff did their best to encourage her, so I can't comment on the activities. The whole
atmosphere at the home gave me confidence that my wife would be well looked after and cared for. This proved to be the case and I will quite happily leave her there in the future.

Reply from Marketing, Marketing & Activities at Nightingale Hall

Thank you for sharing your experience at Nightingale Hall. We understand how important it is for families to feel confident in the care their loved ones receive, especially in challenging circumstances like Alzheimer's. We're glad to hear that you felt assured about your wife's care and that our staff made efforts to engage her. We'll ensure to pass the positive feedback on to the team at Nightingale Hall.


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Review from June T (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy living at Nightingale Hall and loved all the staff who were equally loving and kind towards her. She was treated as an individual, with great care, consideration and respect. I cannot praise the staff highly enough, so obviously always extremely busy but who always made the time to
be helpful and friendly. They were skilled and thorough, Mum's room was kept clean, the laundry was well taken care of, the food was good and there was an amazing range of activities. I could praise so many more aspects but hopefully, this short review expresses the extremely high opinion I hold. Thank you so much to everyone at Nightingale Hall.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

Thank you so much for your heartfelt review! We are thrilled to hear that your mum felt so happy and well cared for at Nightingale Hall. Our staff take great pride in treating each resident with the individual attention and respect they deserve, and it's wonderful to know that their dedication made a positive impact on your mum's experience. We strive to create a supportive environment with quality care, a clean environment, delicious meals, and engaging activities, so your kind words truly mean a lot and we'll ensure to pass this on to the team at Nightingale Hall.


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Review from Jonathan F (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Nightingale Hall following a fall initially as a respite resident. She is now permanent after just four weeks of exceptional care. Nightingale is clean, bright and welcoming with good food and excellent staff. The staff all know where my mother is, what mood she is in and how
she has been doing. They are unfailingly jolly and caring. What more could you wish for?

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

We are absolutely thrilled to hear that your mother has decided to make Nightingale Hall her permanent home after just four weeks of exceptional care! We are grateful for your kind words about our facilities, food, and most importantly, our staff. It's wonderful to know that they have made a positive impact on your mother's life. Thank you for taking the time to share your feedback - we appreciate it, and we'll ensure to pass the feedback on to the team at Nightingale Hall.


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Review from Susan B (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Hall staff gave Dad the best care possible and this includes every member of staff. They treated him with respect and dignity, and he spoke very highly of all the staff. They helped him enjoy the last years of his life. He was taken out into the garden if weather permitted and encouraged
to join in with activities. We, as a family, cannot thank everyone enough at Nightingale Hall for the care he received.

Reply from Wellburn Care Homes, Marketing & Activities at Nightingale Hall

We are deeply grateful for the exceptional care and compassion shown to your dad at Nightingale Hall. It's clear that our staff went above and beyond to ensure Dad's comfort and well-being, and we're thrilled to hear that he was treated with respect and dignity. We're proud to have played a part in helping him enjoy his later years, and we're grateful for the memories he made with our team. Thank you for sharing your heartfelt review, and we'll be sure to pass these on to the rest of the team at Nightingale Hall.


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Review from C H (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Nightingale loved my mum. Mum had a happy three years up until her death on the 24th of January 2024. The staff were amazing. I have nothing but gratitude for their love and careful stop she was really happy for her entire stay and felt like she was 'at home' or 'on a cruise'!

Reply from Marketing, Marketing & Activities at Nightingale Hall

Thank you so much for taking the time to share your wonderful review about your mother's experience at Nightingale. We are thrilled to hear that she felt happy and loved during her stay with us and that our staff were able to provide her with the care and comfort she needed. We are especially grateful for your kind words about the love and care we showed your mother, and we are so sorry for your loss. Well, continue to strive to provide the highest level of care to all our residents. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Nightingale Hall.


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Review from Katie G (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not wish for better care for Mum.

Reply from Wellburn Care Homes, Marketing Executive at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall!


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Review from A B (Wife of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff care of residents is excellent. Facilities are good and well maintained. Good support is given to families. A friendly and inclusive atmosphere and the activity program is excellent.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall. Your kind words about our staff, activities and facilities are much appreciated and we'll be sure to share your review with the rest of the team.


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Review from P B (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nightingale Hall provides a safe and clean environment for my mother to live and is everything I expect it to be. Clean, safe and caring with attentive staff and management.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall. We are so pleased to hear that your mother feels safe and well cared for with us! Your kind words mean a lot, and we will pass them on to the rest of the team at Nightingale Hall.


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Review from Chris C (Husband of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was placed in Nightingale Hall at Richmond, I was worried after visiting other homes that were very off-putting, when I arrived it was a pleasant shock my wife was in a five star hotel, I told the staff my name and everyone knew who I was. My wife's condition made for extra work, this was met
by staff, sadly we lost our daughter to cancer, the care and compassion we got was very good, I was allowed to stay day and nights in my wife's final days. After all my doubts of care homes, I am proud my wife passed in comfort, sadly I am going to miss the friendship of the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for sharing your experience with us at Nightingale Hall. We are deeply sorry for your loss and grateful that we could provide comfort during such a difficult time. Your kind words about our staff and the care your wife received mean a lot to us and we will make sure to pass this on to the rest of the team at Nightingale.


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Review from Gwen T (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the overall service has been very good.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your positive feedback! We're pleased to hear that you've had a good experience with us so far.


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Review from S B (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for with respect, compassion and love. As he reached the end of his life, his comfort and peace were the priorities, as were mine. I have learned a lot about the end of life from the staff and have experienced that, although the final goodbye is sad, it is natural and can still be
joyous. At Nightingale Hall, we were shown that it is possible to smile through our tears.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for taking the time to share your heartfelt review about your father's care at Nightingale Hall. We are deeply honoured to have been a part of his journey and are grateful for your kind words. It is heartening to know that we were able to show you that it is possible to find moments of joy even amidst sadness and we will of course, make sure to pass on your kind comments to the rest of the team at Nightingale Hall.


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Review from Catherine F (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived happily at Nightingale for the last eight years. During that time she's received the best care we could have wished for. Sadly, Mum passed away peacefully recently but the family would like to thank all the staff, past and present for their care and support.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your lovely review of our Nightingale Hall home. We are so pleased your mother enjoyed the time she spent with us and please accept our deepest sympathies to you and your family during this time. We will make sure to pass on your kind words to the rest of the staff at Nightingale.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Nightingale Hall is calculated as follows: ( (216 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 263 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nightingale Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Sonia

Sonia Metcalf

Job Title: Home Manager

Joined: 2014

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.


Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.


Qualifications include:
NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management


Kaye

Kaye Banks

Job Title: Deputy Manager

Joined: 2014

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.


Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.


Frequently Asked Questions about Nightingale Hall

What types of Care is Nightingale Hall registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nightingale Hall provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Nightingale Hall have?

There are 36 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Nightingale Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Nightingale Hall to the centre of Richmond?

0.4 mile(s) as the crow flies, distance by road may be significantly further.