Review from David O (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

As my dad would say 'It's like a 5-star hotel'. He loved the carers, who would sing his favourite songs that he played. My dad felt safe, comfortable and happy, which is more than money can buy. Thank you for taking such good care of my dad until the very end.

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Review from Jane F (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

The care my father has had since arriving has been 100% first-class. The nurses, carers and caterers all show great respect to my dad, they can't do enough for him. As in many cases, I have never had a parent go into a home before and all the staff have made Dad's and my own transition easier. The cleanliness

of his room and the entire home is spotless.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your lovely 5-star review of our Nightingale Hall home. It's great to hear your father is settled and enjoying his time with us and we are so pleased you are also happy with the level of care he is receiving as this is, of course, a top priority for us. We will make sure to pass on your kind words to the rest of the team at Nightingale Hall.

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Review from Terry T (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother was transferred to Nightingale Hall from another home and we instantly found a difference in standards. It was as if she had moved to the top of the league. The standards are high at Nightingale, the staff are lovely but also very professional. From the moment we were shown around, the feeling

was all the boxes had been ticked. The manager was brilliant and again very professional. My mum settled very well and her health has now improved as well. We are very pleased with the situation all around.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Terry, thank you so much for your lovely review of our Nightingale Hall home. We are so pleased your mother is now settled and happy and we will make sure to pass on your kind words to the rest of the team at Nightingale.

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Review from Sandra G (Sister of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience

Big thanks to all staff, as everyone who has been involved in my sister's care have been wonderful with her and myself. Real genuine care. They kept in touch with myself and the hospital for updates when she was in there recently due to a fall and have really tried hard to keep her comfortable on her

return. They couldn't do more.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Sandra, thank you so much for your lovely review of our Nightingale Hall home. We are so glad you are happy with the care your sister has received! I will make sure to pass on your kind words to the rest of the team at Nightingale Hall.

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Review from Maureen M (Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

I came here because I wasn't safe at home. Lovely room and lovely staff caring for me. No complaints at all. Thank you all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are glad you feel safe with us here at Nightingale Hall, Maureen! The staff will be touched to know you love the room and the care you receive, we will pass your message on to the rest of the team!

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Review from J W (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience

My dad came to live at Nightingale Hall due to failing health and was very upset the first evening, the care staff were brilliant with him. He settled so quickly after that and loved to have a joke with the staff. He really enjoyed his time there and he especially loved the food.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are so glad to hear your dad has not only been feeling better, but also happier with us at Nightingale! This means a lot to our staff who work so hard to make residents smile and feel better, so it's wonderful to hear those kind words.

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Review from W R (Son of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience

Nightingale Hall Care Home is a suberbly run home, staffed by caring, loving staff. I count my mother as very lucky to be a resident there, and I know that she feels cared for, loved and very safe. The food is lovely and very plentiful with lots of treats from gin and tonic to cake. I would not want

my mother to be anywhere else.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for the wonderful review; it's lovely to hear your mother feels lucky to be with us, as we feel lucky to have her! The rest of our team will appreciate your kind words so much; we will pass on your message to them!

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Review from Susan C (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

Staff are welcoming and polite.
Always have time for my mother, although not this year, when the transmitter was down a member os staff gave her access to her streaming account so she could watch TV. If I'm visiting when the trolley comes round. I'm always offered a tea or coffee.
My mother's room

is always very clean.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are so happy to hear that you and your mum are happy with Nightingale's high standards and service - our staff work incredibly hard to make sure each and every resident feels happy and at home, so we will pass on your lovely message to the rest of the team!

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Review from Janet B (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum has very much enjoyed her three and a half years here, especially the company of the others, the activities and the entertainment acts. The staff are really friendly and helpful. Always nice to see a cheery face, even if it is behind a mask. I do feel that communications both with staff and visitors

could be improved. I have been told different things on a number of occasions. There has been no official information about the relaxation of rules recently. Not answering the doorbell is another issue. There are easily rectifiable issues, and I wouldn't hesitate in recommending this home to anyone.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Janet, we are so happy to hear that you and your mum are and have been happy with us all those years! Thank you for your feedback; we will take all those notes and bring them up with the rest of the team. If there is ever anything you need or want to communicate to us, please do not hesitate to get in touch!

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Review from T B (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

My son and myself have been very impressed by the standard of accommodation at the care home. The staff are extremely dedicated and nothing is too much trouble. The various facilities are far more than would be expected.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for this overwhelmingly positive feedback - we will pass on your lovely message to the rest of the team!

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Review from Peter H (Son of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience

Please don’t leave your loved one here. My mother is 95 and has been diagnosed with dementia and in January 2021 I had to find somewhere for her to live safely. She was admitted on the 29th and on the 30th she walked out. The police, the home, and her family were informed that she was missing, she was

found by the police wandering around Richmond after an hour, not a good start.
On the many occasions that we visited mum over the next year in the pod due to Covid, we found that she was usually wearing somebody else’s spectacles, shoes, and clothes. We told the staff, and the usual reply was I never dressed her today. We took her many pairs of new socks during the time she was there but never seemed to be wearing any on checking there was no sign of them.
In April this year, we were called and told that mum had fallen and was being taken to hospital with a suspected broken hip. She was operated on the next day. During visits, the bell for assistance rings and goes unanswered. Strong urine smell.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Peter, we're sorry to see this negative review, and we really appreciate the feedback. We took your concerns into consideration and a full investigation was completed by our Area Manager. The process for entering and leaving the building has now been changed immediately following this and there have been no similar issues since and hopefully there never will be. Thank you for your feedback - we have taken it on board and we're adopting each and every comment with the aim to improve our services and safety.

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Review from S P (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother was diagnosed with dementia and was admitted to Nightingale Hall in Richmond in March 2017. During this time, she was cared for and supported by the staff. During the pandemic, she was kept safe. Unfortunately, Mum had to be put onto end-of-life care. We as a family were supported by the staff

and Mum was given respect and dignity, which we all appreciated.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for the words - we are glad the home and staff were taking good care of your loved one and were supportive of you as a family. We are always here to help, however we can, so please do get in touch whenever there is anything we can do to help.

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Review from John L (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

Throughout my dad's stay at Nightingale Hall, he has been extremely well cared for and very happy. He regularly commented on how good the food was and how well the staff looked after him, even though he was very immobile and needed lots of help. I have visited my dad every week in the visitor's pod,

which was easy to arrange. It was very reassuring to know that my dad was being well looked after, including any medical needs that he had. Couldn't ask for more.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you, John, it's lovely to hear that your dad's experience with us has been really positive! The team will be happy to hear that as they work so hard to make every resident happy and comfortable, so we will pass that on to them.

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Review from David H (Son of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were fantastic. Friendly, caring and compassionate with my mother and understanding to the family at such a difficult time. The room and lounges were clean and we received a warm welcome whenever we visited. We can't fault the home or the staff at all and would recommend the home to anyone

looking for a place to reside, be looked after or have support for a loved one. Thank you for all you did for our mum!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for your lovely review - we are so glad your mother enjoyed her time with us at Nightingale Hall. Your kind words will be passed on to the rest of the team.

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Review from Donna J (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience

Both mum and dad are nowhere and both have been extremely well cared for by the staff. Mum is getting involved in all of the activities and to hear she had been on a day trip when she has been virtually housebound for several years is amazing! Dad sadly is not too well and the staff have gone beyond

my expectations. The GP call-outs and referrals for physio and speech therapy, pain management, bed care and diet welfare are all done within hours and before I asked. All done to ensure dad's progression back to health or to keep him comfortable. Visit requirements are clear and well managed and whilst dad cannot be at home at this time I am so pleased he is in a place that is genuinely showing great care and attention to his needs physically and mentally. Living a distance away, phone calls are never a bother and the staff keep me updated with regular calls from them as well. Exceptionally reassuring and couldn’t ask for more.

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Review from J L (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

My first experience of the home in terms of the admission process was positive. There are a number of things which I think they do really well with and a number of things which annoy me. The things they do well is; when the right person finds out about a concern or complaint they respond to it quickly.

The aspects which they would need to improve on are as follows:
1) Whilst the experience of the pre-admission assessment was positive; there was a gap between what they say they ordinarily provide and what is actually provided during Covid times and it would have been more honest to say this.
2) Provide rationale and guidance around when and how restrictions around Covid-19 will be lifted. Whilst it prides itself on no Covid-19 cases, there is a massive cost to this. They would do well to embrace the 1948 WHO Definition of Health which includes, not just the absence of disease.
3) Providing no fresh flowers in the room is not acceptable, it's mean.

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Review from E J (Niece of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience

Although very delayed, I did feel the need to complete this review form. I have brought my elderly mum to visit her older sister a number of times in the past. We have always been treated with respect and welcomed like long lost family (staff we have never met before recognising mum as a sibling

on familial resemblance alone)! It is a lovely home from home and I have rarely visited a home that is as well-staffed, not just in numbers but also in the caring and obvious training that the staff have which is sometimes lacking elsewhere. The choices of sitting areas make visiting a very homely experience and not frightening as some can feel when unaccustomed to visiting care home settings - although social distancing and the measure that have had to be put in place will restrict such types of visits for some time to come but the garden pod is a step in the right direction. The acceptance of familiar pets (and a lamb once) to visit is also welcomed which is lovely to see.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall! I will pass your comments onto the team.

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Review from J H (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

The visit was good. We used the pod in the courtyard, which is an excellent way of keeping everybody safe. My mother seemed happy and in good spirits. She was very relaxed in the company of her carer.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for the kind words about Nightingale Hall, I will pass your comments onto the team.

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Review from Carolyn G (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

My Mum has been in Nightingale Hall for over four years. Although she has dementia, she is settled, happy, and content. Throughout the COVID crisis, the staff and management have been amazing, keeping me and the family informed and more important keeping Mum safe, healthy, and happy. All the staff really

do care about their residents and deserve full credit for their dedication. The pod is a recent innovation and has made such a difference to us all. Although I still can't give her a hug, we can see each other, chat and sing together, and most vital, we can all stay safe from COVID. Thank you Nightingale Hall.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for the kind words about Nightingale Hall, I will pass your comments on to the team.

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Review from A C (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

My mum has lived at Nightingale for the last three and a half years. I know from personal experience how well she is looked after by the staff. I ask her often how she is, and is she happy, her answer is; I am content. Thank you, Nightingale, for looking after our Mum.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.

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Nightingale Hall

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