Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB
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9.8 59 Reviews
  • Nightingale Hall, Richmond
Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.

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Care Provided by Nightingale Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sonia Metcalfe (Manager)
  • Admission Criteria
    • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Nightingale Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Nightingale Hall welcomes visitors of their residents to the home and aim to be as flexible as possible to the benefit of the resident. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.


  • Parking

  • Nightingale Hall has a small car park directly outside of the home.


Nightingale Hall Reviews (59)

Total of 59, showing 41-59
9.8

Nightingale Hall has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Nightingale Hall has 59 reviews.

Overall Experience

  • 49
  • 6
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  • 0
  • 1

Date Published

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Review from Mark L (Friend of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never seen care like it. Above and beyond springs to mind. The lifestyle coordinator and the activities are second to none. The whole staff come together to make an amazing place. The precautions they have in place are second to none.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.


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Review from Tony (Friend of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb home, there actions and procedures in place before and during lockdown were exceptional. The care and professionalism shine through. The activities are varied and very well organised. The pod is superb for seeing your relatives during this ‘new normal’. Great home in a great setting with dedicated
staff to match. Can’t recommend them enough.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your lovely words about Nightingale Hall. I will pass your comments onto the team.


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Review from Pauline K (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident at Nightingale Hall. Before the lockdown, the care and compassion and kindness shown towards my Mum from every single member of staff has been amazing. During lockdown nobody has been able to see their loved ones living in Care/ Nursing Homes and it has been so hard not being able
to see my Mum but I have had updates about how Mum is, I have been told what they are doing to stimulate the residents and to make them feel included, they have encouraged my Mum to sit with the other residents whilst they have a sing-song or a cheese and wine tasting session, anything that makes the residents smile. For the first time, I saw my Mum yesterday in a Pod that has been provided by Wellburn. It was lovely being able to see Mum even if I couldn't hug her. Nightingale staff are fantastic, professional and give me total peace of mind as I know Mum is being looked after by such a wonderful team of people. They are the best.

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Review from Jane J (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Hall gave our mum back some control over her life and helped make her last three years comfortable, safe and - to some extent - happy. Mum had dementia and, though fiercely independent, was in need of care. They helped do things that she couldn't do, but supported her and encouraged her
to make decisions where she could. They did it all with good humour, patience and attentiveness.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your review of Nightingale Hall. I will pass your comments onto the team.


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Review from Jenny R (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has stayed at Nightingale Hall on two occasions for respite (most recently June 2020). The management has always been accommodating and made the process easy and seamless. The staff are fantastic and have proper personal relationships with the residents. My dad loved the team there and always
said how lovely everybody was. They took dad in even during Covid - a simple easy process of a negative test and short isolation (never really isolated as the staff always popped in to see him for a chat or activity). Visiting was possible in the garden or courtyard, and the online booking to have a video call, telephone call or book a visit was fantastic. Its the kind of place I would want to stay if I needed to go in to care and that means a lot when you're considering care for a loved one. Great team and place.

Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your review of Nightingale Hall! I will pass your lovely comments onto the team.


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Review from S W (Daughter of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received amazing care throughout her two years at Nightingale Hall. The staff were well trained, compassionate and always professional. The home had a friendly and welcoming atmosphere. Her autonomy was always respected and care was responsive to her changing needs throughout her stay in the
home. As a family, we all feel fortunate to have found such a caring home for our mother.

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Review from L R (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not the easiest dementia patient but the staff have been excellent. They have the patience, are friendly and so nice. The home is clean and she is well looked after. I am very happy with the home and the care my mother has and continues to receive.

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Review from Keith M (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Nightingale Hall since May 2017 and this has changed her life. Her illness has continued to develop but she is in a safe/secure caring environment.
The staff are all caring and the communication from the home, whenever there has been a problem, has been superb. This is a wonderful
establishment.

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Review from Jean G (Resident) assisted by family/friend published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and kindness of all staff.

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Review from Eric B (Husband of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and show amazing patience with those in their care. Management is good, with any requests from myself dealt with promptly.

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Review from L B (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives from everyone at Nightingale Hall. Everyone is very friendly and caring. Mother is well cared for, safe and happy.

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Review from Maud M (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Nightingale Hall, the best decision I made. The staff are excellent, caring people. My family are happy that I am well looked after.

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Review from Sandra B (Wife of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here over twelve months and he is very happy. The staff have been excellent plus management, kitchen staff and domestic do a marvellous job. Could not wish for better.

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Review from David W (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care - very caring staff - quick to see what I need night and day. Fine. I am very appreciative of all they are doing.

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Review from Andrew D (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and comfortable. Looking after my mum and others with care and skill.

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Review from Frances B (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be friendly and helpful, the premises are well maintained and kept clean at all times, the activities are varied and more is being done to improve these.
The lounge where they all sit is very pleasant and light, a relaxing place for them.
I feel very confident my Mum is receiving
very good care, for which I am very grateful.

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Review from Jean G (Resident) assisted by family/friend published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are very pleased with the management, most of the staff are fantastic. The hairdresser and her daughter are so lovely with mam. Since the new manager has arrived, there has been some good changes, for example, the lounge has a better layout of seats so they can talk to each other. Another good thing
is that the manager writes everything down and gets things done. He also speaks to everyone rather than sitting in his office. The kitchen staff are lovely. One minor observation, would it be possible for all staff to wear badges clearly marked with their names so the residents see who they are talking to?

Reply from Mike Campling, Home Manager at Nightingale Hall

We have all name badges on order some of which are now back, thanks for your review, comments and suggestions are always welcome.


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Review from Elizabeth W (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale Hall was home to my parents for over five years. My mother passed away in August 2016, three years after my father. Words are inadequate to describe the complete peace of mind we felt as a family as a result of the caring, friendly, professional, calm and dignified care that the excellent
staff gave our parents. The building, gardens,facilities, cleanliness are exceptional. The decor stunning. The food is first class and tailored to their needs. The activities and events are fun and appropriate we will miss the Christmas party. Genuine outstanding care.

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Review from J B (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high level of care and kindness. Very approachable, warm staff. Excellent communication with families. I'm very grateful my mum is well cared for at Nightingale Hall.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Nightingale Hall is calculated as follows: ( (216 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 263 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nightingale Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Mid-size Care Home Groups 2025

Recipient: Wellburn Care Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Wellburn Care Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Wellburn Care Homes Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

Sonia

Sonia Metcalf

Job Title: Home Manager

Joined: 2014

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.


Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.


Qualifications include:
NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management


Kaye

Kaye Banks

Job Title: Deputy Manager

Joined: 2014

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.


Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.