Barchester Dales Care Home

Draughton, Skipton BD23 6DU
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9.5 64 Reviews
  • Barchester Dales Care Home, Skipton
The Dales looks beyond its duty to provide excellent Nursing care. It is also a vibrant, active community with a full and varied programme of social and leisure pursuits, including organised musical and other events plus trips and excursions, which enable residents to enjoy a stimulating and busy lifestyle.

Above all, it is committed to helping its residents, their families and friends feel totally at home. The team believe this is what really makes the home different from traditional nursing homes. Staff really want people to feel that this is their own home.

They offer a 5-star dining experience ensuring meals are a pleasurable occasion. Dedicated fully trained staff give a high level of service and support enabling residents to enjoy a quality of life whilst maintaining their independence.

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Care Provided by Barchester Dales Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Roisin Doyle (Senior General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Barchester Dales Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,517

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Dales Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Dales Care Home Reviews (64)

Total of 64, showing 1-20
9.5

Barchester Dales Care Home has a Review Score of 9.5 (9.481) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Dales Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from Jane B (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dales is a very friendly, welcoming & efficiently run home, where my mother has settled in comfortably. Her care needs are met very well, the staff are very kind & caring & the accomodation is superb.

Reply from Roisin Doyle, General Manager at Barchester Dales Care Home

Thank you so much for taking the time to provide us with a review, I am so pleased to hear your mum feels settled and comfortable with us and it is a pleasure to have her here with us at The Dales. I will pass on your feedback to the whole team, thank you again.


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Review from Ruth R (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived last May after a fall at home followed by a week in hospital. She was undernourished and very frail. After only a few weeks at the Dales, she had put on weight and was in a better state generally. Despite wishing she was still at home, she has become used to living in a care home and
seems content. The care she receives is excellent.

Reply from Roisin Doyle, General Manager at Barchester Dales Care Home

What a lovely review to receive and thank you for taking the time to leave this for us, i look forward to sharing with the team. Knowing how happy you are with the care and also you seeing such change in your mother is fantastic. Thank you again, Roisin.


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Review from Suzanne K (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursing home in beautiful surroundings. The home is always kept clean and the décor is really nice.
Staff are kind and friendly and they put on some great events for residents, including trips out in the minibus. Relatives are free to come and go as they wish and this often includes their
animals! There is a nice homely atmosphere. Nursing staff always let you know about any health concerns and the food is good!

Reply from Roisin Doyle, General Manager at Barchester Dales Care Home

Thank you so much for your review, I really appreciate you taking the time to feedback to us. We are glad to know that residents and their families enjoy the events we hold and we plan to hold many more in the coming months that we hope you will be able to attend.


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Review from M D (Wife of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and attention good from all staff, sometimes just a small reminder required re. showering or bathing more often. Food and menus are very good and varied. Activities are excellent and varied. I know my husband is safe and secure and well looked after when away from the home.
Only criticism, the
corridor in the dementia area could be improved to replicate a more homely environment. Perhaps a new colour scheme, pictures and even carpeting could help.

Reply from Roisin Doyle, General Manager at Barchester Dales Care Home

Thank you so much for your review, I really appreciate you taking the time to feedback to us and I will ensure this is passed on to the team. We are currently reviewing the possibilities for changes to our memory lane community and will incorporate your feedback.


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Review from Clare T (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel Mum is being very kindly looked after, she's comfortable. Staff are also very kind and welcoming whenever I visit and when my father visits with his carer (or with me).
Activities are fun and cheerful, even if just to watch.

Reply from Roisin Doyle, General Manager at Barchester Dales Care Home

Thank you so much for your feedback, I am so glad your mum is comfortable with us and we love having her here at The Dales. I will pass on your feedback to the team.


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Review from P C (Sister of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a regular visitor to the care home.
I find the staff pleasant and personable. The care home is clean and tidy and my sister is well cared for and well attended to. In difficult circumstances she seems relaxed.
My sister requires the highest level of care and I can see a lot of consideration has
gone into her placement in her room so she can look out of the window and has a lovely view. Thank you for looking after her.

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Review from H H (Sister-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law seems relaxed and happy. Dementia apparent and mood swings determine my visits - sometimes clarity, often asleep. Confident that she is as happy as can be in her health circumstances.

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Review from Patrick W (Grandson of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff who are great people and put up with a lot.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R H (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers, nurses, management and associated staff were all courteous, kind and professional from day one. There was definitely a team spirit in evidence with consistently high standards of care shown. Liason with the external health team was good and information shared appropriately. My mum's dignity
was maintained at all times.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sharon D (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dales Care Home provides excellent care for my mum. The staff are extremely diligent, friendly and attentive to all my mum's needs. The food is amazing and the dining room gives residents the restaurant atmosphere. Activities are outstanding and the activities coordinator is a 'breath of fresh air'
with lots of ideas making my mum's life in the home full of fun. I would highly recommend The Dales.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T B (Husband of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the inside the care home is very well looked after and on the outside the gardens are first class. The comfort provided for the residents and visitors is very good. The care and consideration that the staff show to my relative, a resident, is outstanding. All the staff are very friendly to visitors
and will help in any way they can. With regards to The Dales Care Home communicating with residents' families, they are very effective at doing this, which is appreciated.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Richard B (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that is provided to our mother. She is clearly very comfortable in her surroundings. The care home offers excellent accommodation and care. We have always been kept up to date on matters relating to Mum's health and well-being.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C S (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled Thee Dales Care Home very well. She is safe, warm, loved and well-fed. We know that we will be informed if she is not well or unhappy. The staff are very welcoming and genuinely care for Mum. The atmosphere is calm and quiet, relaxed and tranquil. The activities coordinator is a gem,
she has brilliant ideas, knows the residents really well and encourages them to do all sorts of fun and entertaining things. We have been very happy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jenny I (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my mum receives at The Dales. She is kept clean and her requirements are met. The staff are very pleasant and diligent and I am always informed of my mother's health and wellbeing.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lee A (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff, professional and courteous. Never had any issues with communication which is excellent. We are always advised of any issues with my mum. Thank you to everyone at The Dales.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S L (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother moved to The Dales from hospital it was a very worrying time, filled with guilt and the thought she needed care. The day she was brought from hospital I was allowed to be there to help her settle, which meant the world to me. She was distressed and anxious and the staff were amazing to
her and me. The nurse said she was there for all of us always. Mam settled well due to the care of every staff member I met. I would highly recommend The Dales to anyone in the awful situation looking for care. Mam's health and wellbeing have come on so much that we have mam back.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J J (Wife of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On admission, I had expected to have a conversation about the resident's individual needs. This did happen and I was told I could leave. I wasn't expected that either. The upshot was that The Dales had to ring me at home twice for clarification and talk to me several times for clarification when I visited.
Prior to residency, I had prepared a written list of information - this did not appear to have been looked at. Just a general comment - it is very difficult to hear what is being said over your telephone system.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Malcolm H (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Dales has worked wonders for Mum. When entering the home, Mum was suffering physical and mental issues. Recently we have seen amazing improvement and she is settled at The Dales. The RGN in particular in the last month has taken quick and responsive action to deal with hearing, eyesight,
and dental issues now that restrictions are lifting. She has taken proper interest and shown exceptional care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sarah F (Daughter-in-law of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first call to enquire to placing my father-in-law into permanent care, the staff were courteous, helpful and professional. The place itself is in a beautiful setting with fabulous views of the countryside and in a quiet cul-de-sac. On entering the home the atmosphere is homely and friendly
and every staff member we encountered was smiling and went above and beyond to offer assistance. It was a huge weight off our shoulders on leaving my father-in-law here and knowing that all his needs will be met by capable and caring staff and that he will be happy here, we slept for the first time in weeks.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review and the positive experience you have had in relation to the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter W (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basically everything is excellent.
Staff are wonderful and so helpful.
Most food is good, occasionally excellent!
Scrambled egg - never again! Packet?
Management is sometimes difficult to find re queries. Once queries are discussed, a helpful outcome and usually prompt!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Dales Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Barchester Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Barchester Dales Care Home is calculated as follows: ( (83 Excellents x 5) + (66 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 154 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dales Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Frequently Asked Questions about Barchester Dales Care Home

What types of Care is Barchester Dales Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Dales Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Dales Care Home have?

There are 46 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Dales Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Dales Care Home to the centre of Skipton?

3.1 mile(s) as the crow flies, distance by road may be significantly further.