Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.4 67 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!

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Care Provided by Barchester Rivermead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Jackson (Senior General Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Rivermead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,733

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Rivermead Care Home Reviews (67)

Total of 67, showing 1-20
9.4

Barchester Rivermead Care Home has a Review Score of 9.4 (9.421) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 67 reviews.

Overall Experience

  • 45
  • 19
  • 0
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  • 3

Date Published

67
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10
22
45

Review from Deborah H (Granddaughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As my gran was funded by the local authority, she was moved to Rivermead against my wishes in 2023. I would urge anyone seeking a care home for a loved one with dementia, to look elsewhere. There was no care in this 'care' home, in my opinion. Please see beyond the fake smiles and fairy cakes. I believe
the manager lied to me on several occasions, which led to a complete breakdown of trust. My gran was always hungry and thirsty when I visited. No one available to even get her out of bed most of the time. She wasn't treated with dignity or respect. She constantly had dirty hands and eye infections. In my opinion, she was extremely neglected. When I requested for a GP to examine her, this was not acted upon. I believe Rivermead have staffing issues,(previous CQC report also mentions this). They are heavily reliant on agency workers who referred to my gran as 'him' then laughed, yes laughed, when I asked if my gran had gone on end of life care. Incompetent, toxic management team, in my opinion.

Reply from Feedback Team, The Feedback Team at Barchester Rivermead Care Home

Thanks for leaving us a review. We're sorry that your concerns weren't resolved through our process and your experience of the home didn't meet your expectations. We've previously shared details with you on next steps if you feel any of your concerns are outstanding, but please get in touch if you need us to share them again. Kind Regards, Barchester's Customer Feedback Team


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Review from Lesley C (Sister of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been wonderful, very kind, thoughtful and kept us informed. Sadly, my sister was unable to stay as Barchester Rivermead Care Home was unable to cater for her needs.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Norma F (Sister of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers. All staff are very helpful. Nice, clean place. Could not have been any better.
Thanks for everything.
Very cheerful.
Not any faults.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A T (Niece of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my uncle arrived, he has been cared for and made to feel at home.
After being in many times to visit him and when telephoning I, too, feel part of the "Barchester family".

Reply from Jane Longstaff, On behalf of Rivermead at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mary B (Respite Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I arrived, the staff were friendly, helpful, kind and cheerful. The room was pleasant and the comfort had been well considered. The food was of good quality with an interesting and varied menu. Diverse activities were organised and I was kept well informed of what was going on.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Chris C (Son of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only here for a month, I couldn't have wished for any better surroundings and care. We met some wonderful, genuine caring staff there in our short time and the surroundings and facilities were second to none. It may sound cliched but we will definitely miss Rivermead.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mandy W (Niece of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle's move to Barchester Rivermead Care Home was handled smoothly and with care. He had, in his previous care home, spent all of his time in his room. The caring staff at Rivermead soon encouraged him to spend time with the other residents in the lounge, to eat in the dining room and to join in
with their activities.
I cannot thank all of the staff enough for looking after him so well, right up until he recently passed away. This was dealt with in a sympathetic, sensitive and dignified manner.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A L (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Incredibly caring and proficient staff at Rivermead who always have the time of day for residents and their families. Always looking to improve their levels of care and going above and beyond. Plenty of renovation work going on too to improve the care home and facilities.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D A (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband transferred to Barchester Rivermead Care Home from hospital, he suffers from Parkinson's disease and other medical issues requiring complex nursing.
He is making slow progress thanks to all the wonderful staff who are very caring, kind, respectful, encouraging and patient. Not just to the
residents but also family members. Management too, they are always willing to help and give advice when needed.
Rivermead is the most caring home that any of our family and friends have had to stay in.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N H (Wife of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly yet professional staff. They made my husband very welcome and reassured about his respite stay. They encouraged him to be independent and to manage his time as he wanted, enabling him to join in with activities such as the exercise classes and quizzes. This was our first experience
of respite and we would certainly return to Rivermead in the future should we need to.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Chris C (Son of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we come, I'm always happily surprised at the excellent level of care the patients are getting.
The staff have a very good and professional manner, treating people with dignity.
Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ben C (Grandson of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, really friendly and caring.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from H H (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place and I can't thank them enough for the love, care and compassion they are showing my dad. All the staff we've seen are so positive and encouraging. My Dad enjoys his own company and they are giving the perfect balance between encouraging friendships and letting him choose to
be in his room. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ali M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Memory Lane for about six weeks now. She is very happy and content, more than she was at home, which we never thought possible. This is because the staff are wonderful in every way. They are professional, caring and have the skills necessary to help with my mother's dementia.
She
is clean and well dressed, her hair looks lovely and staff even give her a manicure from time to time.
Barchester Rivermead Care Home is a happy place, the delicious food is freshly prepared each day and the activities are fun and appropriate.
I couldn't recommend Rivermead more highly.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Allan V (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good all-round care. No fault to find in general. Everybody is very helpful and kind. My wife is very well cared for and turned out immaculately every day.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Beverley M (Niece of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was given lovely care from all the staff. Her care towards the end of life was wonderful, very respectful and dignified. The staff were also so caring towards her family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Heather S (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have, with my family and friends, visited my husband, who has been looked after in Rivermead since December 2022. It has been a very emotional year for all the family, but thanks to the wonderful staff, we know he is well looked after, and it has made it much easier for all the family to visit. We
are always made welcome, and we can't thank all the staff enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Edward C (Husband of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very good and friendly and all carers are friendly, kind and very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A C (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was fast-tracked to Barchester Rivermead Care Home from the hospital for end-of-life care with Alzheimer's disease. I could not have wished for better care for him after the bad experience he had suffered. Everyone treated both him and me with utmost respect, cared for him gently and sympathetically
and kept me informed.
I have no hesitation in recommending Rivermead and its staff and am deeply grateful for their help when he passed away.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Please accept our sincere condolences to you and the family. Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.


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Review from John H (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Barchester Rivermead Care Home for a little over three years. During the whole time she was there. My family and I were delighted by the wonderful care she received.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.4 (9.421)

Overview of Review Score

The Review Score of 9.4 (9.421) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.421 for Barchester Rivermead Care Home is calculated as follows: ( (156 Excellents x 5) + (73 Goods x 4) + (13 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 254 Ratings = 4.421

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!


Frequently Asked Questions about Barchester Rivermead Care Home

What types of Care is Barchester Rivermead Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Rivermead Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Rivermead Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Barchester Rivermead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Rivermead Care Home to the centre of Malton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.