Review from S G (Wife of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

My husband was in the memory lane unit for 15 months. The care given to him always encompassed his best interests. His needs were always considered and met. The staff cared for him and got to know him; they supported us as a family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T S (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

Father is making progress. His needs are being met and getting the care I hoped he would.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D S (Sister-in-law of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

Moving to a care home after 75 years of an astonishingly independent lifestyle is no easy decision, but the superb staff at Rivermead did everything possible to ensure that my sister-in-law quickly felt that Rivermead is now her true home and a happy one. The standards of care, the cleanliness, the

food and the effort made to ensure my sister-in-law's determination and individuality are fully respected impress all her family every time they visit. It's to the great credit of Rivermead staff and management that such high standards have been achieved and maintained during the last few difficult years.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carol H (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my mother receives. Lovely staff. Wonderful care home. Mother is very happy and settled. Food is beautiful, cannot fault Rivermead Care Home. Pleasant surroundings and bright clear rooms. Would recommend it to anyone.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrew S (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

Visited today to see my Mum, She was in a tiki bar activity. It was a magical experience she was so happy sipping her cocktail and wearing her feather garland. The songs were perfect and triggered memories which we were able to talk about. She knows lots of words and joined in with the singing, clapping

and tapping her feet. She enjoyed laughing at me when I wore a sailor hat and tried singing the words. We were so privileged to be part of the session and see Mum so happy.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J K (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

Excellent - everything very food - particularly the food.
Staff are very pleasant.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sue M (Wife of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

My husband has now been at Barchester Rivermead Care Home for about 10-months. He was a bit difficult and can still be at times. The staff deal with him in a lovely and kind manner, with patience and humour to name but a few. I now have peace of mind that he is safe, clean and well-fed. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T H (Friend of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience

Our friend has settled in very well and is really happy and full of smiles when we visit. She looks healthy, clean and well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paula F (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Unfortunately, we had a very poor experience with our father here. He didn’t receive the care or dignity he deserves.
On one occasion (that we saw) he was swung around his room on a hoist to his toilet and had his trousers/pants pulled down without any doors being closed, he was mortified that my

sister was stood there. We’ve found out since, he should’ve been hoisted into a wheelchair and wheeled to the toilet. He was constantly covered in food. No member of staff took his hearing aids out every night to charge them (we left a note asking for this). He couldn’t go to the toilet one time I was visiting, because there was only one member of staff working, the rest were on lunch! He often had to wait long periods of time when he pressed his buzzer for the toilet.
My sister or myself have never seen the manager since the day I looked around. Although I did see a delivery of horse food for her pets?!
My dad stayed for 23 days but spent 9 of those in hospital.
He was very unhappy here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for taking your time to write a review following you fathers short stay with us at Rivermead. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with the home during your fathers stay and these were looked into and discussed with you at the time and the home was under the impression they had been resolved. If you are willing we would like to discuss this with you in further detail , to be able to look into your concerns and hopefully action any improvements for the future, If you are happy with this please email myself on rivermead@barchester.com. Kind Regards, General Manager, Rivermead Care Home.

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Review from A C (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

When my mother was admitted from hospital she was very disorientated but not as unhappy as she had been in hospital. Once she had settled she told me how much she liked it here and she said the staff were kind and helpful. I am relieved that she is in such good hands and delighted I am able to bring

her old dog in to see her. I feel very secure to know she is treated with kindness and respect.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Julie H (Granddaughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

Staff have been helpful and accomodating.
Lots of activities.
Everyone is friendly and cheery.
Food is wonderful!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L M (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

After the closure of her previous care home due to the lack of nursing care during Covid, I had been worried about the enforced change in someone with advanced dementia. I need not have worried, the transfer has been handled with great care and support by staff who clearly understand the problems with

dementia and how best to deal with them.
The ratio of staff to residents is good and the atmosphere seen as you walk through the door is excellent.
Though it has been a difficult couple of weeks I have no doubt that the change of nursing home has been for the better, this will definitely be a forever home.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from P J (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience

Dad spent ten weeks in the care of the wonderful staff. He was treated with the utmost care and dignity. The staff are friendly and welcoming. The home is clean and well maintained with gardens, both secure as well as for those who require less supervision. The food was of a very high standard and well

presented. During dad's last few days, we were able to be with him. When a carer cries for the loss of your loved one, you realise you made the right choice.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P H (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Very good.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S A (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff have been absolutely wonderful at Rivermead. All are really friendly and have been so good with our mum and everyone else at the home. The home is of a very high standard, calm and efficient and our family have been made really welcome when we've visited. Thank you to everyone. A lovely and

caring place, and perfect for our mum.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark G (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Very positive experience. Dad was very well looked after, staff were consistently very caring and considerate, and went above and beyond what we expected. The person on reception was very good throughout, there was one carer who was excellent with Dad and cheerful, despite his sometimes gloomy ways.

The care assistants were also very warm and thoughtful, and the nurse was brilliant and very gentle with Dad in his last few hours, and the communication with us was much appreciated.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A S (Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

Staff were very helpful and polite. Nothing was any trouble when needed to help the resident. They were always ready to help quickly and promptly. The food was varied and appetising and assisted in feeding if required.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrew B (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience

Once my dad had settled into the home, he wished he had moved in sooner so that he could take advantage of all the wonderful facilities and activities.
The staff at Rivermead were superb; kind, caring and very patient. My dad was bed-bound, so needed 24-hour care and assistance, and the staff couldn't

have been any more attentive.

Reply from Emma Cottle, Administrator at Barchester Rivermead Care Home

Thank you for your fantastic review; we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the manager and team, who will appreciate your valued comments on the care they are delivering.

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Review from Josephine P (Daughter-in-law of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience

The team at Rivermead are very lovely they are doing a fantastic job of looking after my mother in law. They are all very kind and caring. Any questions or queries you may have regards your family care needs or medication/health they will walk you through everything and give you all the information

you may need. I can not fault the manager she is superb and is doing a fantastic job. Thank you so much.

Reply from Emma Cottle, Admininistrator at Barchester Rivermead Care Home

Thank you for your fantastic review, we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback on to the manager and team who will appreciate your valued comments on the care they are delivering.

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Review from Gillian W (Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

The care is good, and the staff are lovely, and they try and accommodate you with most things. Very short staffed, twice I had to wait 45/40 minutes for a bedpan, which is not acceptable in my eyes. I was in agony when they arrived. A lot of days there has been only 3 staff and a lot of people need

two carers to do them. Some residents were not getting their personal care till late afternoon which is not good, especially when I was on total bed rest. staffing situation was getting worse, as they were starting to get new residents every day. I had numerous clothing items disappear and were found in someone’s else’s drawers. They use agency nurses, and a lot don’t know the routine of the residents, and you're forever asking them to do things for you. The rooms were cleaned every day. The day I went to hospital for my scan, the cleaner did a thorough clean of my bed, and washed down my air bed.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and for your generous donation to our staff following your recent stay with us. We value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced during your stay. Our service is continually supported and monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.

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Barchester Rivermead Care Home

Care Provided by Barchester Rivermead Care Home

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Funding & Fees Guide for Barchester Rivermead Care Home

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