Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.4 67 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!

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Care Provided by Barchester Rivermead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Jackson (Senior General Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Rivermead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,733

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester Rivermead Care Home Reviews (67)

Total of 67, showing 41-60
9.4

Barchester Rivermead Care Home has a Review Score of 9.4 (9.421) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 67 reviews.

Overall Experience

  • 45
  • 19
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  • 3

Date Published

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Review from Gareth E (Grandson of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana arrived six weeks ago and we are over the moon with how she has settled with the excellent care she is receiving. It is a very clean care home with caring staff, she is more content after each visit.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Josephine H (Wife of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received the utmost care from all the staff at Rivermead Barchester Care Home. Their care and support have been outstanding. Also, the kindness they have shown to me. Thank you.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Keith T (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the home very good in all aspects over the last seven years. Since this covid-19 came, the staff have been excellent.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P C (Friend of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my old friend of forty plus years in Barchester Rivermead, Norton, for the duration of her stay. I've always found it to be clean and well kept, the staff are lovely and appear to be genuinely fond of the residents, always a smile and a kind word in a difficult job.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A L (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During Coronavirus there hasn't been much contact. On outdoor visits the staff changes are phenomenal. The review is based on previously as unable to see food, staff etc. My dad was also at Rivermead until his passing. Mum seems happy enough as she has also deteriorated so much in this pandemic.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John A (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the care and dedication of the staff is of a very high standard. Residents' quality of life and care seems very utmost of this provider.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J G (Wife of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, I would like to say how impressed and grateful I am to all the staff at Rivermead for the sterling effort they have put into caring during the last eight months. I realise the extreme pressure they must have endured and appreciate it. Regarding the visiting questions, I'm not sure that
I agree to the visiting vigil being relaxed at the moment, the virus is very fickle and difficult to read, testing seems to be far from reliable.
Yes; I would love to be able to visit my husband, although I am fortunate to be able to FaceTime him each day, but having just experienced a further lockdown because a family member recently contracted the virus, I'm not confident. Finally, I understand that in the event of claims being made as a result of treatment during the course of coronavirus, and I'm sure that lawyers will be very keen to do so, the Government has agreed to indemnify the hospitals, but not nursing homes? Which seems disgraceful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Brenda W (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rivermead helped our family at a very difficult time when Mum needed specialist care. From day one, the staff have treated her very professionally and cared for her needs. During this difficult time, they have kept us updated with any changes to Mum and been very accommodating with our weekly visits.
During Mum's stay so far, her general health has improved dramatically.

Reply from Sarah Jackson, Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D W (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over 3 years with you. Very good care. Excellent food and friendly staff. Great atmosphere most of the time.

Reply from Emma Cottle, Admin at Barchester Rivermead Care Home

Thank you for all your kind words, it was a pleasure looking after mum and we continue to enjoy visits from your father. I will share the comments with our team.


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Review from A C (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Rivermead after spending 3 months in the hospital. The management and staff made my father feel at home from the start. The care home is clean. The staff are all very friendly and approachable. My father has made very good progress, built his strength back up and now ready
to mix back out into the community. Would I recommend Rivermead to anyone? Most definitely.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has some of the best care living at Rivermead. The only thing is that some key staff have been moved to the other unit, which in my opinion would upset residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are continually reviewing our staff to meet the needs of our Residents. I will pass on your feedback to the team.


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Review from E B (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rivermead has been in complete chaos for months. No manager, no senior nurse. Too many agency staff at weekends who have no idea of resident's needs. Staff try hard but difficult for them in the circumstances. Let's hope it improves soon.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for leaving us a review by post. We are sorry to hear that you feel there have been issues at Rivermead. We have a new General Manager at the home that we are confident will continue to deliver excellent care at Rivermead. The home team will continue to support our residents in the best way possible with full training delivered to any staff member interacting with residents on a day to day basis. Please do get in contact directly with the manager to discuss any concerns.


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Review from J S (Niece of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

At various times of the day, there's only one member of staff on the section. Clothes are not washed, clients are wearing the same clothes day and night for two weeks. They are not having any baths or being washed. Very dirty toilets. Food is not eaten. Personal (named) items going missing and the rooms
are very dirty with curtains hanging off the rails.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for leaving us a review by post. We are sorry to hear that you feel there have been issues at Rivermead. We have a new General Manager at the home that we are confident will deliver excellent care at Rivermead. The home was recently inspected by CQC and obtained a ‘Good’ rating in all categories inspected. The home team will continue to supports our residents in the best way possible with adjustments made according to specific needs. Please do meet with the Manager on your next visit.


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Review from E S (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently under new management after several months of instability. New management seems promising but too early to asses as few improvements made so far. Environment is pleasant, bright and clean. Refreshments for visitors available in reception area which is appreciated. Staff generally very friendly
but not proactive in supporting and engaging with residents, likely due to staffing levels and long shifts. Communication between staff/management and relatives could be improved, and documentation regarding care not readily available. Some hygiene issues (bathing, hand hygiene and dental care) brought forward but not yet resolved. Sometimes difficult to contact relative by phone, especially at the weekend. Care appears to be confined to the time constraints of the carers rather than the needs of the residents.

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Review from M B (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under fairly new management so some areas that are presently unsatisfactory hopefully will be improving. Surroundings are very pleasant. Staff, on the whole, are friendly, helpful and caring. However, we have had issues with personal care including bathing (which is being addressed) and hand and mouth
hygiene.


Food and drink is usually of a reasonable quality but not very flexible if a resident would like something more unusual or changes their mind. Staff are not proactive in offering alternatives. Hard to justify very expensive fees.


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Review from Susan B (Daughter-in-law of Resident) published on 15 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed with the quality of the care/nursing staff at Rivermead nursing home. They deal with the most challenging of care needs and treat everyone with courtesy and respect. Tonight I have been sitting with my very ill Mum in law and witnessed the night team at work. These ladies
came on at 8pm. It's now past 1 am and I haven't seen them sit down once! They have checked in on us four times, changed and turned my mum in law twice. Every room has been checked regularly and they have responded to at least four alarms. Every Person has been treated with care and respect. Nursing homes can never be as perfect as you would want for you mum or dad but with cares like these Rivermead is probably as good as it gets for dementia suffers.

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Review from John S (Son-in-law of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home seem to care for my mother in law and look after her as well as they can.
Sometimes she can be cantankerous, so she is not always easy to help, but they seem to calm her down.

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Review from S S (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for. All the staff are very good at their jobs. Genuinely fond of mum, even when she is fractious with them, cannot fault them. They always ring if need to and also show us details of injuries she has received due to falls she has, which is very reassuring to us as a family.
All in all, her care is excellent.


My husband and myself are also treated with great kindness, whenever we visit.


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Review from Dorothy B (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rivermead since June 2016. Her needs are complex, including severe dementia caused by brain damage, resulting in intermittent challenging behaviour.


The care has been exemplary throughout, I'm totally reassured that she is looked after with compassion and skill.

The staff have always been fully involved, very approachable and have supported me recently with issues arising from external agencies.


The environment is always clean with stimulating images and artefacts throughout the communal areas. Even during difficult periods, her personal care, hair and hygiene are good.


Rivermead has been our lifeline - I can't envisage my mother's life elsewhere.


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Review from Tony W (Husband of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well accepted here, all the staff help her. The food is very good and I have been made very welcome to have my lunch here with her, it is very good. I would certainly recommend it to people to bring any member of the family requiring the service and help.

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Current Review Score: 9.4 (9.421)

Overview of Review Score

The Review Score of 9.4 (9.421) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.421 for Barchester Rivermead Care Home is calculated as follows: ( (156 Excellents x 5) + (73 Goods x 4) + (13 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 254 Ratings = 4.421

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!