Rosedale Nursing Home

The Old Vicarage, Catterick Road, Catterick Garrison DL9 4DD
Submit a Review
9.0 72 Reviews
  • Rosedale Nursing Home, Catterick Garrison
Welcome to Rosedale.

Located in the historical village of Catterick, 3 miles south of Richmond, Rosedale Care and Nursing Home is a historic stone-built detached house which was previously a Vicarage when the garrison town of Richmond Camp was formed in 1914 and renamed Catterick Camp in 1915 before becoming Catterick Garrison in 1973. The camp had 6 – 7 churches and the Vicarage was built as a home for the Archpriest of Catterick Camp.

The home was first opened as a retirement home in 1985 and the Hollies wing was added to the home in 1996 and the Lodge was built in 1998. The home was acquired by Maria Mallaband Care Group in July 2005. The home has retained must of the original character including the extensive grounds and woodland including onsite car park and is also accessible on the bus route to Catterick Camp which is 0.4 miles away from the home which is serviced by the X26 and Max X27 bus.

The main house is a two storey building known as the Brambles which houses residential and nursing residents and leads into the Hollies extension where people living with dementia reside. The Lodge is a two storey building for residential residents with outdoor, secure garden patio with raised planters for residents to plant and enjoy flowers all year round.

The coffee shop for the home is located in the Brambles where hot drinks are available for complimentary refreshments along with two lounges and a dining room. The Hollies and Lodge also have a dining room and lounge. All bedrooms are fully furnished and ensuite.

The home has a dedicated lifestyle/activities coordinator on site and residents enjoy activities in and out of the home.

With a 5 star award in Food Hygiene at the home and the belief that food is a huge aspect of care at Rosedale, residents enjoy a cooked breakfast, choice of lunch and dinner meals, supper and hospitality trolley.

Show Rosedale Nursing Home on the Map

Care Provided by Rosedale Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Brown (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Rosedale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,074
    • Self-Funded Residential Dementia Care from £1,239
    • Self-Funded Nursing Care from £1,315
    • Self-Funded Nursing Dementia Care from £1,481

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Rosedale Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • A car park is located outside the front of the home.


Rosedale Nursing Home Reviews (72)

Total of 72, showing 1-20
9.0

Rosedale Nursing Home has a Review Score of 9.0 (9.033) out of 10, based on 11 reviews in the last 2 years. Over all time Rosedale Nursing Home has 72 reviews.

Overall Experience

  • 54
  • 16
  • 1
  • 0
  • 1

Date Published

72
1
5
11
61

Review from Denise R (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Rosedale since April. She was moved from a care home in Darlington where she was very unhappy. She is now much happier and settled. The staff are all lovely and kind and take great care of my mum. They are very understanding and compassionate and nothing is too much for them. She
is treated with dignity and respect. The rooms are lovely and clean and the food is very good. They also provide snacks if requested. Hairdressing and chiropodist services are also available.
They have a great variety of entertainment but my mum doesn't mix very much but with encouragement from the carers she will sometimes go down and join in which she really enjoys.
I would highly recommend this care home if you are looking for somewhere for your loved ones.

Reply from Amy Herinckx, Commercial Business Partner at Rosedale Nursing Home

We appreciate you taking the time to share your positive comments regarding Rosedale Nursing Home and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Husband of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Rosedale Nursing Home for the last five months and has been very well looked after by all staff and because of the excellent care has made a very good recovery from a serious fall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My treatment and care at Rosedale has been excellent from entering the home and for the last 5 months and has been good for my recovery from a nasty fall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric P (Partner of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner spent her last three weeks at Rosedale Nursing Home. Sadly she passed away there on the 4th of March 2024. She was looked after in a caring and compassionate way by excellent staff at all times. She was always kept clean and treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emily P (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and caring and looked after Mum for 3 weeks before sadly passing away. They were always patient, attentive and loving towards Mum. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N W (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosedale has 2 parts - the Nursing Home section, for more dependent patients, which is in the old vicarage building, and the Residential section for more independent residents which is in 'The Lodge', a modern, separate, purpose-built building in the grounds. My Mum was in the Lodge, and the review
is about that residential building, not the Nursing Home. After visiting several residential homes in the area, my Mum then aged 92, immediately loved Rosedale Lodge as it felt like a modern hotel. Mum was as sharp as a razor mentally and had nothing but praise for the staff in the Lodge. After nearly a year of superb care, my Mum had a cardiac event, and we then saw how the staff managed her terminal care - which was wonderful. The end of life plan they had drawn up with her previously was followed through to the letter. She died peacefully, pain free, and with great dignity with her family around her in her room - just what she wanted. The staff were amazing and very supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann L (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is an old building and difficult to navigate with a wheelchair. The rooms are tiny and have very limited storage and Dad has had a broken window since he arrived in April. However, the care is excellent, everyone treats Dad gently and looks after him, meeting all of his needs both medically
and personally. All staff are kind and approachable. It is so reassuring to know Dad is really well cared for by such an excellent team.

Reply from Victoria Brown, Home Mananger at Rosedale Nursing Home

Thank you so much for your lovely review, Ann, it’s a pleasure to support you and your dad and I know the team will be delighted to hear your kind words. As Rosedale is converted from an older building, as much as it retains its beautiful character, the bedrooms can vary in size. I know we have discussed moving Dad to a larger room as soon as one is available but I wasn’t aware of any issues with a broken window. Please contact me as I’m always here to discuss any concerns you may have.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm so glad we have moved our mum out of here. We believed it to be the best in the area, unfortunately so wrong. My mum wasn't ever happy but that was down to me spoiling her apparently. She is now dressed and doing activities every day, and even thrown her comfort blue dressing gown away, my mum is
a new lady now.

Reply from Kerri Smith, RM at Rosedale Nursing Home

Thank you for bringing this to our attention. We're sorry to hear the experience of your mother living at Rosedale was not as you expected.
Glad to hear she's happy and settled in her new home


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very friendly. The staff try to help the residents settle in and find peace in a strange environment. They listen to any concerns and try to resolve and care for personal/medical issues that arise. Activities are wonderful. Mum is settling into the care home well. We are very pleased
to have chosen this care home. Some training needs for younger/new staff on how to communicate with the elderly/poorly!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in this beautiful home until he passed there on the 8th of August. He was a resident since before Christmas 2022.
The care that he was offered was beyond satisfactory.
The staff members and the manager were not only his carers but his friends, his support and his lifeline.
He had
dementia amongst other ailments. He was treated with respect and a positive sense of humour from everyone. His individual needs were met, and his family was always welcome.
The care was supported with empathy and understanding, the knowledge of his likes and dislikes and the ability by all to just listen.
As an organisation, you should be extremely proud of your employees at this centre. The manager, the twins and everyone.
Thank you from the bottom of our hearts for your kindness and friendship to him and to us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Friend of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have helped to find a safe place for a very special friend that I used to care for in her own residence. She had an awful experience when she had to put her dad into care and was very anxious about going into care herself. I feel they have gone well beyond what I had expected to make her feel comfortable
and at home. She now says it was the best place I could have put her in. I personally have found them to be very helpful and nothing is to much for them. They have made it easier for her to leave her home. I cannot thank them enough for what they have done, and are doing, for her. They are just amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 6 months. He's more happy and stable and he gets great care and attention. We could of not have hoped for such a great care home. Thanks very much for looking after our dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since July, and I have nothing but praise for the kind, professional, compassionate care he has received. The staff have been amazing and been on hand when needed, but supported his independence and dignity. I can't praise it enough. Thank you, everyone, for your support and cheerfulness.
The only reason I've put I don't know to activities is Dad chooses not to join in, but the variety available looks good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila C (Respite Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent treatment during my stay at Rosedale lodge and was well-fed. I especially enjoyed being able to sleep whenever I felt like it. You made excellent soups, and I would have loved a bowlful every evening (6 pm) with my sandwiches. I shall return.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care during the time she has been a resident at Rosedale Nursing Home. I am truly grateful for the care given during the Covid lockdowns, although I obviously couldn't visit in person. I was able to speak to my mother via Skype. The staff are all pleasant and my mother
has commented on how she likes them. My husband and I are always made to feel welcome when we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter-in-law of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience so fare has been very good. Family extremely happy with the setting. Staff cannot do enough for your, very helpful. If I had a small issue is that I would prefer a better meeting area when visiting. (Currently meeting in a coffee area.)
The care given is second to non - really pleased.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn C (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very content at Rosedale and his room is comfortable overlooking the garden.
The staff are attentive and keep me informed of any changes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bailey P (Brother of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my sister is getting. The staff looking after her really seem to have an interest in her and care for her even though the response may be somewhat negative or difficult due to her illness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles J (Son of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now a resident, the home has saved her as she caught covid whilst in Darlington Hospital in December. They have worked very hard keeping her alive really, and I speak to them everyday and be called at home should any issue come up.
The staff are very polite and patient, cannot fault the
level of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Things do change if I comment eg. no underwear or nighties and pyjamas for the past 3 weeks in her cupboard. Understand there were problems with laundry. I bought replacements and these were noted on today's visits.
The staff are great - very kind towards mum and residents and seem to know her well
and very gentle, caring towards her. Worked well with GP to adjust (for the better) mum's medication. Glad to see some updating in the Hollies before refurbishment of the private block (which my fee-paying mum will not be able to live in) ahead of the fee increase in April 2022. Staff need a pay rise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.033)

Overview of Review Score

The Review Score of 9.0 (9.033) out of 10 for Rosedale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.298 for Rosedale Nursing Home is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 131 Ratings = 4.298

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.735 Points relating to the number of positive Reviews for Rosedale Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 10 Positive Reviews ÷ 13.6 = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Large Care Home Groups 2019

Recipient: Maria Mallaband Care Group Ltd

Date: Thursday 28 Feb 2019 More details

Dementia Champion Award Winner 2017

Recipient: Rosedale Nursing Home

Date: Thursday 22 Jun 2017 More details

Top 20 Large Care Home Groups 2017

Recipient: Maria Mallaband Care Group Ltd

Date: Saturday 01 Apr 2017 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Victoria

Victoria Brown

Job Title: Home Manager

Hi, my name is Victoria and I have worked at Roseale Care home since 2003. I started as a bank Care Assistant and progressing to Home Manager.


Frequently Asked Questions about Rosedale Nursing Home

What types of Care is Rosedale Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosedale Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Rosedale Nursing Home have?

There are 64 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rosedale Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rosedale Nursing Home to the centre of Catterick Garrison?

0.5 mile(s) as the crow flies, distance by road may be significantly further.