Southwoods Nursing Home

28 Thirsk Road, Northallerton DL6 1PH
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9.7 33 Reviews
  • Southwoods Nursing Home, Northallerton
Southwoods is a loving independent family run care home, passionate in providing excellent person-centered residential and nursing care to up to 38 residents. Located walking distance from Northallerton Town Centre, Southwoods has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

Staff at Southwoods believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of upstairs and downstairs lounges, separate dining area, dedicated activities co-coordinator and home cooks providing fresh, nutritional and exciting food.

Staff would love to show you around this well-established home which has an excellent reputation.

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Care Provided by Southwoods Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Vorg Ltd
  • Person in charge
  • Helen Lewis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025

Funding & Fees Guide for Southwoods Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Residential Dementia Care £1,400 – £1,550
    • Self-Funded Nursing Care £1,400 – £1,550
    • Self-Funded Nursing Dementia Care £1,400 – £1,550

  • Fees are calculated by assessed need added to the general hotel costs (food, laundry etc) On assessment an individual fee will be calculated for you
  • (these prices are only a guideline, please contact Southwoods Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call the home to arrange a visit


  • Parking

  • Free Parking available on-site


Southwoods Nursing Home Reviews (33)

Total of 33, showing 1-20
9.7

Southwoods Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 11 reviews in the last 2 years. Over all time Southwoods Nursing Home has 33 reviews.

Overall Experience

  • 21
  • 11
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Date Published

33
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22

Review from N C (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was offered a place in Southwoods Nursing Home on short notice after his discharge from the hospital because the deputy manager and admin staff were incredibly helpful and worked to get him a room as soon as possible. The nurses and carers have been welcoming, compassionate, and friendly people
who have always been a pleasure to talk to when visiting my father. They help to brighten this dark time for my family, with my father's dementia progressing rapidly. The staff listens to any concerns we may have and works to ensure my father is as comfortable as possible. They even managed to get my father to take part in activities such as arranging flowers which he wouldn't usually do.

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Review from Tim H (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally it is a good place to be, a friendly atmosphere, good food and nice staff.


The room is OK, but a little old fashioned.


Visiting very flexible, especially for those travelling.


Mum is very settled and comfortable here and has made a few new friends.


Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you for your kind review and we are so glad to read your mum has settled and made new friends. Thank you for your feedback regarding the rooms- The home is going through continuous refurbishment and we are upgrading our bedrooms as well as communal spaces and our residents are more than welcome to personalise their room. We will ensure your kind words are passed onto all the team


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Review from Martin L (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my father receives, everyone tries hard and he seems comfortable as he can be !I know most people now and I feel OK visiting the room is light and airy and the room is nice and warm,

Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your lovely review. It really means the world to the whole staff team recieving such positive feedback


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Review from Sharon R (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was transferred from the Hospital to Southwoods Nursing Home for EOL Nursing care. The Carers at Southwoods were all professional, caring, respectful, and compassionate in their care for my Father. Thank you Southwoods.

Reply from Dr Vivek Gupta, CEO at Southwoods Nursing Home

Thank you so much for your kind review- we are so glad to hear you found the team professional, caring and compassionate. We will ensure the team are aware of your kind words- it means alot to everyone involved


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Review from G L (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum became a resident, she seems settled and has put on weight. Any issues with her health and well-being that have arisen have been handled well. The amount of activities offered is very good and staff ensure residents feel included when activities are taking place.

Reply from Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your lovely review. It means the world to the whole team and company to hear such positive feedback. We are very pleased to hear about the positive feedback regarding the activities and all issues have been handled well.


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Review from Andy S (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved in on the 13th October the care she has received has been first class, she feels save,secure and we have no concerns.
I have been made very welcome from all the staff nothing has been to much trouble. Thank You for the care you are giving to my mum.

Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing Home

Thank you so much for your lovely review- it means the world to the whole team and Il ensure you words are passed on


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Review from David D (Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we can't express enough the kindness I/we see when visiting. The home is changing and improving as the months go on. The staff are so happy, they greet us as friends, we're made to feel welcome and most of all we're given the comfort of good care. The home just seems to go from strength to strength
and it's a pleasure to see. The activities ladies, all we can say is wow, they make every effort to bring as much joy to a person's life. Our dear friend has been in care settings for some time now and by far this is the most assured we have ever felt. Thank you to everyone, you do your home every justice.

Reply from Paul Smith, Director of Care, Quality and Operations at Southwoods Nursing Home

David, thank you so much for your very kind review. It is wonderful to hear that you consider our service improving and changing and that it's all for the better. Everything we do is for the improvement of the service and designed to support great quality of life for those who live with us and their loved ones and friends. The registered manager and his team will be delighted to receive and read your comments.


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Review from Sandie D (Next of Kin) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin has been at South Woods for four years now she is very happy, not so long ago she was in hospital and she just wanted to go 'home' back to Southwoods. She can not do anything for herself, the staff are all friendly and supportive to her and me.
The food is wonderful, they do a Christmas
dinner on Christmas Day for the residents and family so we can spend Christmas together, they always celebrate birthdays with cake and afternoon tea for all. They arrange raffles and anything made from raffles etc go to residents' fund so they can have good outings and entertainment. I don’t think my next of kin would still be with us if not for the caring loveliest staff.
We thank you very much.

Reply from Dr Vivek Gupta, CEO at Caring and Leading Group at Southwoods Nursing Home

Dear Sandie,
Thank you so much for a beautiful review. We note with great admiration and pride your comments "I don’t think my next of kin would still be with us if not for the caring loveliest staff". The hardworking staff at the home could not receive better praise. We are most grateful to you for this feedback.


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Review from Neville K (Son of Resident) published on 1 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All fine. Staff helpful and friendly. Mum seems settled in Southwoods, and cheerful.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.


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Review from Carol M (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southwoods care home and staff have supported both Mum and our family with professionalism, compassion and kindness. The care is excellent, we make regular visits and it is lovely to hear the staff chatting with Mum whilst feeding her the meals. Excellent team. Thank you for your service.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Carol,
Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We note your feedback that you find the care is excellent. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.


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Review from T H (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class nursing home - five stars. Excellent staff. Top class - spotless.
Thanks.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your kind words and heartfelt review of Southwoods, which means the world to all the staff at the home. We are working hard to continue improving the service and are grateful for your feedback. We will ensure your kind words are passed on to the whole staff team.


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Review from Mark S (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's stay at Southwoods, I found the staff to be very friendly and helpful. Living 300 miles away, I could not visit very regularly. My daily contact by phone to speak with Mum was never a problem and the staff cheerfully took the phone to Mum so that I could have a conversation. If I
had any questions about Mum's welfare, eating habits or visitors she had had they were able to look at Mum's notes and let me know.
Not having to pre book a visit, I could turn up anytime and always found Mum's cleanliness to be extremely good.
The staff were very accommodating and cheerful.
Mum had daily visits from her friends in the area and not a single one raised any concern about Mum's care.
Thank you all for caring for Mum in what sadly turned out to be for only a short time.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Mark


Thank you so much for your kind words and heartfelt review of Southwoods - which means the world to all the staff at the home, during the difficult times of Covid. We are working hard to continue improving the service and are grateful for your feedback.


Kind Regards


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Review from Kevin P (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Southwoods for just over a year. Right from the start, he was made very welcome by the staff. He passed away recently, but in the time spent at Southwoods, he had grown to love the staff, and likewise, the staff loved him. He didn't want to go into a home, but they made his last year
a happy one.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Kevin, I thank you so much for your kind words and heartfelt review of the love shown between the staff and your father. It really means the world to us to hear about the experience your father had. I will ensure your kind words are passed on to the staff.
Kind Regards.


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Review from Janet M (Niece of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted for end of life care directly from the hospital. She was immediately happier and eating hearty food provided by the home. She talked about each member of staff and how kind they all were. When we visited, we were warmly welcomed and shown where she was at that time (eg, in the dining
room or her bedroom). They were in regular contact giving us updates on her medical condition. Sadly, my aunt's illness meant that she deteriorated quickly, after only a month in the nursing home, but during that time, we were able to sit with her for as long as we wished, and the staff provided us frequently with refreshments, including freshly prepared food. Every member of staff - nurses, care assistants administrative and support staff - were so kind. Our family cannot thank them enough.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Janet, thank you so much for your lovely and heartfelt review regarding Southwoods. I am particularly glad to hear about your experience of the food, the kindness and commitment of our staff. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from A P (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father has been a resident for a short while (6-months), the care and attention have been excellent. At 102, his physicality is failing, but his mind is still very sharp, so the banter between him and the staff, from the cleaners to top management, is very reassuring and makes his life at
the home acceptable to someone who's been an independent businessman most of his life.

Reply from Dr Gupta, Director at Southwoods Nursing Home

Dear Anthony, thank you so much for your lovely and heartfelt review regarding Southwoods. It is great to hear about the fantastic relationship your dad has with our staff. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


Kind Regards.


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Review from Alex N (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After such a bad year due to Covid-19 for everyone. My mother was on end of life care in March 2020. All of the staff, nurses and carers fought hard for her life and gave her 24-hour care, love and attention. I know for sure they all saved my mothers life. My mother tells me every day how much she loves
me, but before I leave, tells me how much she loves all at Southwoods. It's a love that's true and spoken with love at age 92. Thank you isn't enough for all the love and care shown to my mother.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Alex, thank you so much for your lovely and heartfelt review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from June B (Wife of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Southwoods for nearly six years. The care has been excellent, and have no complaints whatsoever.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear June,


Thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


Kind Regards


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Review from Alan B (Husband of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Southwoods home is December 2019 and has received excellent treatment from the nursing staff and their assistants. The approach by management regarding the horrible virus is excellent and one which I fully support, although I look forward to the day when restrictions are lifted and I
am able to come in close contact with my wife again.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Alan


Thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


Kind Regards


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Review from Gordon L (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I really think that there are loads of things that need to be looked into at the home. Staff and training; staff need more understanding of the residents in the home and their needs, understanding of what residents can and can not do for themselves. For example, leaving tablets in a cup when that person
can't grip or hold things due to arthritis in the hands. Or knowing that the resident has also got a swallowing issue and could choke and the staff should have a little more time with the resident rather than rushing in... there is your dinner, tea, etc. then rush back out. Staff should check in more times on the resident, not leaving them alone for long periods of time. One member of the staff tells my mother she has to get out of bed to change her stoma and yet other members can do the job whilst in bed, that gives me the impression that the staff are not trained enough.

Reply from Dr Gupta, Director at Southwoods Nursing Home

Dear Gordon,
It is with regret that despite the best efforts of our manager, deputy manager and our provider trying to call you (to which you did not answer), you have made these false accusations against the staff, to which our documentation proves to be incorrect. We understand that during the pandemic, it is extremely stressful not being able to see your mother as normal, but at times we have found your behaviour to be very threatening and extremely difficult despite our best efforts. Whilst dealing with the challenges of the pandemic, we have done our best to answer your queries and emails immediately, explain to you and keep you updated regarding your mother's care. We asked your mother's GP to call you and explain your mother's health to you, to which you seemed to understand and be grateful for.
Despite this malicious review and our explanations to you, we are still trying to reach out to you and we hope you will accept our offer to meet for the best interest of your mother.


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Review from A S (Son-in-law of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident for over six years, and during that time, the care provided has been exemplary. The care staff always go the extra mile to make sure that he is comfortable and that he has everything he needs. Even during this difficult time, it is clear that the staff have gone
above and beyond their usual duties to ensure his safety and well being. They all deserve the utmost praise and recommendation.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Anthony, thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Southwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Southwoods Nursing Home is calculated as follows: ( (86 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southwoods Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Lewis

Job Title: Manager

Joined: 2024

'Hi, I'm Helen and am proud to be the General Manager of Southwoods Nursing Home.


I qualified as a Registered Nurse in 1983 and focussed my nursing career working for the NHS for almost 20 years before moving to the private sector.


My journey into care home management began in 2002 and have worked for a number of care providers, ranging from small independent companies to larger, well-known corporate ones.


I am committed to ensuring the delivery of person-centred quality care to older people. My particular passion is caring for people living with dementia and developing and maintaining a strong quality of life in our home.


Together with my team, we will work to ensure our residents receive the best care possible.


Frequently Asked Questions about Southwoods Nursing Home

What types of Care is Southwoods Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southwoods Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Southwoods Nursing Home have?

There are 32 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Southwoods Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southwoods Nursing Home to the centre of Northallerton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.