Southwoods Nursing Home

28 Thirsk Road, Northallerton DL6 1PH
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9.7 36 Reviews
  • Southwoods Nursing Home, Northallerton
Southwoods is a loving independent family run care home, passionate in providing excellent person-centered residential and nursing care to up to 38 residents. Located walking distance from Northallerton Town Centre, Southwoods has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

Staff at Southwoods believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content and secure- physically, mentally, socially, emotionally and spiritually.

Residents have a choice of upstairs and downstairs lounges, separate dining area, dedicated activities co-coordinator and home cooks providing fresh, nutritional and exciting food.

Staff would love to show you around this well-established home which has an excellent reputation.

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Care Provided by Southwoods Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Vorg Ltd
  • Person in charge
  • Helen Lewis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025

Funding & Fees Guide for Southwoods Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,550
    • Self-Funded Residential Dementia Care £1,400 – £1,550
    • Self-Funded Nursing Care £1,400 – £1,550
    • Self-Funded Nursing Dementia Care £1,400 – £1,550

  • Fees are calculated by assessed need added to the general hotel costs (food, laundry etc) On assessment an individual fee will be calculated for you
  • (these prices are only a guideline, please contact Southwoods Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call the home to arrange a visit


  • Parking

  • Free Parking available on-site


Southwoods Nursing Home Reviews (36)

Total of 36, showing 21-36
9.7

Southwoods Nursing Home has a Review Score of 9.7 (9.735) out of 10, based on 14 reviews in the last 2 years. Over all time Southwoods Nursing Home has 36 reviews.

Overall Experience

  • 24
  • 11
  • 0
  • 0
  • 1

Date Published

36
7
8
14
22

Review from Alan B (Husband of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Southwoods home is December 2019 and has received excellent treatment from the nursing staff and their assistants. The approach by management regarding the horrible virus is excellent and one which I fully support, although I look forward to the day when restrictions are lifted and I
am able to come in close contact with my wife again.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Alan


Thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


Kind Regards


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Review from Gordon L (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I really think that there are loads of things that need to be looked into at the home. Staff and training; staff need more understanding of the residents in the home and their needs, understanding of what residents can and can not do for themselves. For example, leaving tablets in a cup when that person
can't grip or hold things due to arthritis in the hands. Or knowing that the resident has also got a swallowing issue and could choke and the staff should have a little more time with the resident rather than rushing in... there is your dinner, tea, etc. then rush back out. Staff should check in more times on the resident, not leaving them alone for long periods of time. One member of the staff tells my mother she has to get out of bed to change her stoma and yet other members can do the job whilst in bed, that gives me the impression that the staff are not trained enough.

Reply from Dr Gupta, Director at Southwoods Nursing Home

Dear Gordon,
It is with regret that despite the best efforts of our manager, deputy manager and our provider trying to call you (to which you did not answer), you have made these false accusations against the staff, to which our documentation proves to be incorrect. We understand that during the pandemic, it is extremely stressful not being able to see your mother as normal, but at times we have found your behaviour to be very threatening and extremely difficult despite our best efforts. Whilst dealing with the challenges of the pandemic, we have done our best to answer your queries and emails immediately, explain to you and keep you updated regarding your mother's care. We asked your mother's GP to call you and explain your mother's health to you, to which you seemed to understand and be grateful for.
Despite this malicious review and our explanations to you, we are still trying to reach out to you and we hope you will accept our offer to meet for the best interest of your mother.


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Review from A S (Son-in-law of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident for over six years, and during that time, the care provided has been exemplary. The care staff always go the extra mile to make sure that he is comfortable and that he has everything he needs. Even during this difficult time, it is clear that the staff have gone
above and beyond their usual duties to ensure his safety and well being. They all deserve the utmost praise and recommendation.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Anthony, thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.


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Review from R L (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Rita, thank you so much for your review regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from Dorothy A (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are good and patient. They give me as much time to talk to me as they can. My needs are different from the other residents - company is what I need most.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Dorothy, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from Jill P (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

How likely are you to recommend is N/A as do not live locally.
Care staff are very caring and often seem to go the extra mile.
Social interaction by staff and activities coordinator could be improved as living in a care home is not just all about physical care.
Fixtures and fittings could be improved,
e.g. some carpets and furniture look past their best.
I have made the above comments on visits made over 11 months ago.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Jill, thank you for your review and your constructive feedback. I understand it has been a little while since you have been able to see the home because of the pandemic. However, I would like to assure you that in that time the corridors and lounges have all been redecorated and a lot of the furniture, fixtures and fittings have all been replaced. Bedrooms are being redecorated as they become available. The corridor outside your mother's room has been redecorated. We can also assure that activities are a major part of the wellbeing of our residents and you are more than welcome to discuss this with our management.
We look forward to welcoming you to Southwoods when possible to show you the new improvements that have been made.
Wishing you health and safety during this difficult time. Kind Regards.


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Review from Andreea D (Relative of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Lovely people, great food and a lovely place where I leave my loved one with no worries knowing that she will be looked after. Staff are always lovely and well prepared for any situation.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Andreea, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from Julie D (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at Southwoods nursing home was amazing with my mum. They really looked after her at the time she was there, cared for her even made sure she looked lovely every day with a nice scarf and a nice outfit. It was a real pleasure to have my mum there. Even to the end when mum was dying, they were
amazing with me, my brothers and the rest of my family. I can’t ever thank them enough for making the last two years of her life. They looked after her, every member of the staff cared, it was so nice to see mum so happy in there. I just can’t thank them enough. Thank you very much, Southwoods, from the bottom of my heart.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Julie, thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


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Review from Valerie L (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Southwoods for almost a year now and her safety, comfort, health and wellbeing needs are continually being met and adjusted as necessary. The staff are kind, caring and extremely hard-working, and any concerns I have raised, have been promptly and efficiently addressed by the
extremely dedicated manageress. I wouldn't hesitate to recommend Southwoods for the care needs of your loved ones.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Hi Valerie, Thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.


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Review from Shirley F (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say a big thank you to all the staff at Southwoods for taking such good care of my mother both before and during these difficult times. They have always cared for her extremely well, and have shown great compassion and kindness throughout - at times going above and beyond what one
would expect. I would also add that whilst I am sure they have been very busy during the pandemic, they have made the time to keep us, as family, in the loop as to any changes in my mam's health and well being. Thank you!

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Hi Shirley, Thank you so much for your lovely and kind words regarding Southwoods. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.


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Review from Ann B (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Southwoods Nursing Home for nearly 14-years. She has been extremely well-cared for during this period of time. The staff are very caring and give their all. Management of the home during the pandemic has been outstanding.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Ann,
Thank you for your kind and lovely words regarding Southwoods. We are so glad to hear your kind words and all the staff and management have been working extremely hard during difficult circumstances to provide best-personalised care. We are so glad to hear that you feel that the experience has been outstanding, and we will pass on your kind words to the staff.
Kind Regards.


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Review from M H (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am mostly happy with the care my mother receives. The management and staff are friendly and helpful. Cleanliness is of a high standard, the only area I think could do with improving is the food. Not everyone has the same eating requirements and more could be done to accommodate, but on the whole,
it's a good care home.

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Review from E H (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care provider is that I have every confidence in the provision made for the care of my mum - in fact, I could not fault it.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Thank you so much for your lovely review. All the staff work extremely hard to provide excellent care and we are extremely happy to hear that you have every confidence in us. I will ensure your kind words are passed on to the staff.
Best wishes


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Review from Joseph W (Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management:- First class: Accessible to everybody anytime. They have a sense of humour which is nice to see in management. Caring staff, brilliant can't do enough for you. Courteous, treat you with dignity. Always have a smile on their faces and are always up for a bit of banter which breaks any ice
between residents and staff. First class.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Joseph,


Thank you so much for your review. We are very grateful for your kind words. All the staff at Southwoods work really hard to ensure that everybody has a smile on their faces. No doubt, this review will put a smile on their faces! I will ensure your review is passed on to all the staff at Southwoods. Thanking you once again.


Best wishes


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Review from Betty L (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this nursing home since 11 January 2016 and I can't fault it. The staff are wonderful from the cleaners to management. They treat me with the same dignity that they give my dear husband who is 93 years. He is very happy and content. They are like an extended family to me, can't
thank them enough.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Betty,


Thank you so much for your lovely review. Your kind words mean so much to us and we are so glad that you see us as your extended family! We are very grateful for this and we look forward to continuing to support and provide excellent care to your husband.


Best wishes


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Review from Ian P (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in her 101st year and I find the care from all the staff to be exceptional in that they always have time for her needs and well being.

Reply from Dr Vivek Gupta, Director at Southwoods Nursing Home

Dear Ian,


Thank you so much for your kind words. All the staff at Southwoods work extremely hard to deliver excellent care and I will ensure that your kinds words are passed onto them.


Best wishes.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Southwoods Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Southwoods Nursing Home is calculated as follows: ( (120 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southwoods Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Lewis

Job Title: Manager

Joined: 2024

'Hi, I'm Helen and am proud to be the General Manager of Southwoods Nursing Home.


I qualified as a Registered Nurse in 1983 and focussed my nursing career working for the NHS for almost 20 years before moving to the private sector.


My journey into care home management began in 2002 and have worked for a number of care providers, ranging from small independent companies to larger, well-known corporate ones.


I am committed to ensuring the delivery of person-centred quality care to older people. My particular passion is caring for people living with dementia and developing and maintaining a strong quality of life in our home.


Together with my team, we will work to ensure our residents receive the best care possible.