Sutton Hall & Sutton Lodge

Cornmill Walk, off Sutton Lane, Sutton in Craven, Keighley BD20 7EN
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9.5 48 Reviews
  • Sutton Hall & Sutton Lodge, Keighley
Sutton Hall and Lodge care home in Sutton in Craven, North Yorkshire offers residents a welcoming home.   

Located a 10 minute journey from the two nearest town centres of Skipton and Keighley, the care home has 60 en-suite bedrooms.

Caring, trained staff give individualised care and champion independence and personal choice.

Sutton Hall and lodge team members encourage residents to socialise and participate in a variety of activities, offered on a daily basis.

Chefs prepare comforting, nutritious tasty meals, while catering to dietary requirements.

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Care Provided by Sutton Hall & Sutton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Allatt (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Hall & Sutton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £970
    • Self-Funded Residential Dementia Care from £1,025
    • RESPITE Self-Funded Residential Care from £970
    • RESPITE Self-Funded Residential Dementia Care from £1,025
  • (these prices are only a guideline, please contact Sutton Hall & Sutton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Sutton Hall & Sutton Lodge Reviews (48)

Total of 48, showing 1-20
9.5

Sutton Hall & Sutton Lodge has a Review Score of 9.5 (9.529) out of 10, based on 12 reviews in the last 2 years. Over all time Sutton Hall & Sutton Lodge has 48 reviews.

Overall Experience

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  • 18
  • 5
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Date Published

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Review from Neil S (Nephew of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is cared for by fantastic people in a very pleasant environment.
The staff are friendly, kind, fun and very caring. The facilities are clean, well decorated and the location is very good and pleasant.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home . It is our pleasure to care for your Uncle. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall team.


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Review from J K (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been in the home for 8 years. During this time we have seen a few staff and management changes. But Mum has always been cared for in an appropriate manner. She has deteriorated over the years and care has adapted accordingly ie: the correct bed with ripple mattress, listening to Mum's and
our concerns and seeing to her needs. The rooms are spacious with room for some of Mum's belongings. Food has been adapted (pureed). We have been happy with Mum's care here.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is always a pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall team.


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Review from Lloyd H (Son of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home who just couldn't meet her needs. She moved into the residential wing, even though the other home said she needed a nursing home. My mum has Parkinson's and Alzheimer's and was having really bad hallucinations, the past home kept her in bed most days also because
she can't walk. She was on Parkinson's meds 4x a day and they assured us they were always given on time, which I witnessed different. Since moving here, Mum is up every day has medication on time, joins in with all activities, and her meds have been reduced to twice a day, with very few hallucinations and communicating with staff and other residents. Mum's only been at Sutton Lodge since middle of September, but the change is amazing, Mum is back thanks to all the staff who work there, brilliant.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Lloyd, many thanks for taking the time to review our home. We are delighted at how Mum has settled in and thrilled at the progress she has made. Your kind words are greatly appreciated and I will of course pass them on to the Sutton family.


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Review from G W (Daughter of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sutton Hall and Lodge for 12 months now. The staff and management team have become like her extended family. She has settled well and gained weight. The care team understand her condition (dementia) and tailor their approach to accommodate Mum.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall & Lodge family.


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Review from John T (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for just over 3 years since being diagnosed with dementia. The service and attention provided is of a good quality. All the staff, led by an excellent management team, are always friendly and caring. Any concerns are addressed immediately and solutions found for any
particular problems encountered. A good range of activities are provided and any issues that arise are brought to my attention promptly. I would have no hesitation in recommending this care home to others.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is a pleasure and a privilege to care for your mother. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall team.


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Review from Rebecca H (Daughter-in-law of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was initially here till he passed away 31/8/23. He had dementia, the care and support towards him was second to none and the support to us as a family was brilliant.
My mother-in-law has just moved from a care home to Sutton Lodge, they couldn't cope with her needs, but Sutton Lodge
has taken her in as a care resident not nursing needs, and she in 2 weeks has transformed. We have got our mother back. Thanks to the care team at Sutton Lodge, can't praise enough.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

We are very sorry for your loss. It was a privilege to care for your father-in-law and he is sorely missed. We are delighted at how your mother-in-law has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sutton family.


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Review from J H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sutton Hall & Sutton Lodge for 5 years. When she first arrived none of us expected her to be around for much longer. But moving to Sutton Lodge was the best thing for my mother. Over the years she has been cared for extremely well. Now in the last 2 years, Mum has got
'better'. She smiles, talks, shows interest and has a great quality of life. All down to the loving care and stimulating environment in which she lives. Thanks to all for making this wonderful transformation happen.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. We too are delighted at the improvements with your mum, it is a privilege to care for her. Your kind words are greatly appreciated and I will of course pass this on to the Sutton family.


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Review from Katherine T (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and all the carers I have met are absolutely terrific. Mum has settled well and is calm and is allowed to potter as she pleases. She had self-neglect on arrival due to dementia and now looks well and eats well. The home has been a Godsend to me and I think the level of care is outstanding.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your mum and we are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Manor team.


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Review from M T (Cousin of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am my cousin's only relative and as I live quite a way from the care home I cannot visit as often as I would like. The staff are extremely good at keeping me informed about my cousin's health and moods. She is always clean and dressed nicely when I visit.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is a pleasure to care for your cousin. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall & Lodge family.


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Review from Adele U (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always have a positive visit.
Everybody is always friendly.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Adele, many thanks for taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the Sutton Hall & Sutton Lodge Family.


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Review from Sean G (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in really well, and I am more than happy with her care and the home.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Sean, many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and are delighted that she has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the Sutton Hall family.


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Review from D B (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, very friendly and interested in the patients. Keep well informed of any problems. The building was very clean and airy.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Sutton Hall & Lodge team.


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Review from J B (Wife of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt warmth on my very first visit. All the staff had the right amount of friendliness and gave me confidence in the home straight away. I feel that my husband received excellent care and had a good relationship with the carers.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. We are very proud of the team at Sutton Hall and the service they provide. Your kind words are greatly appreciated, and I will, of course, pass them on to the Sutton Hall & Lodge family.


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Review from Anna K (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very welcoming home. The staff are very kind, caring and supportive and help in any way they can. The food is fantastic, and we are given lots of choices. My bedroom is lovely, and I have been able to decorate/furnish it to my taste. The management is always on hand for a chat and always listens
to me and my family. The activities are second to none - art was my favourite subject at school, so I am spoilt for choice with the activity schedule!
Nothing is ever too much for anyone, and I am extremely happy here.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for you, and we are delighted that you are enjoying life at Sutton Hall & Lodge. Your kind words are greatly appreciated, and I will, of course, pass them on to the Home colleagues.


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Review from Wendy S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad moved into the home at the end of November 2022 and has settled in really well. He has dementia and other health needs and has been looked after really well. All the staff at the home, in all their different roles, are wonderful. Nothing is too much trouble, and they are all so kind and caring.
Thank you all.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Sutton Hall & Lodge Family.


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Review from F M (Cousin of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have looked after my cousin with care and gentleness. Weekends are rather quiet. The room has a view of a garden and birds, squirrels (and cats)!

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will, of course, pass them on to the Sutton Hall & Lodge family.


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Review from C C (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad has only been a resident at Sutton Hall & Sutton Lodge for eight weeks following four months in the hospital. Dad has dementia, and it gives us peace of mind knowing that he is safe and cared for by such kind and patient staff. He has settled in really well, and the staff have been very supportive.
We have visited frequently and have always been warmly welcomed. The home is in a lovely location, and Dad's room has everything that he needs. We wouldn't hesitate to recommend Sutton Hall 7 Sutton Lodge.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad, and we are delighted he has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to Vicky and the Sutton Hall team.


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Review from Lynn B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum stayed here for respite. There were so many faults with this home. Too many different agency staff. We were sold this place when we first visited and it sounded and looked the ideal place. Turned out it wasn't! The pull cord in the shower room broke the first day, which we reported and 4 days
later still wasn't fixed. Mum fell and we were not informed, Mum told us herself. The food was awful. Curried cauliflower soup one day which I tasted and it burnt my throat let alone Mum's. Bins weren't emptied regularly. We asked for a female member of staff to care for Mum's personal needs, but this was totally ignored and young males were used which Mum was devastated by. Buzzers were going off continually whilst we visited Mum and also we could hear them every time we rang her. Communication is almost non-existent. Dementia residents were left with no staff in the dining room. I could go on!

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Lynn, many thanks for taking the time to review our care home. All feedback is welcomed and allows us to continually develop our levels of care.
We are disappointed that you feel that the service provided wasn’t suitable for your mother. In relation to the points raised, I understand that the Home Manager has investigated the more serious points and responded directly to you. In respect of the meals provided, there are always choices at meal times as we are fully aware that taste and texture are always subjective. Sutton Hall and Lodge always make the safety and comfort of the residents its number one priority.


I will of course pass on your comments to the Sutton Hall Management team.


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Review from J L (Wife of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The only good thing about Sutton Hall was the view from the French window. My husband asked for help getting dressed and was refused, he complained about a sore ankle and was ignored, which turned into an infected abscess and is still needing treatment two months on, and the report says it could be
up to two years before it heals.
The food was poor and a lot of the time cold.
Dementia patients wandered into his room at night, so they locked my husband in - very dangerous.
Some of the staff were ok, but management was poor.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
We are sorry that you felt that the care and facilities provided did not live up to your expectations.
I understand that some of the points you raised were actioned immediately and satisfactorily whilst others are under review with the management team.
I have taken your comments and forwarded them to Burlington Management to support the ongoing discussions.


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Review from Carol D (Wife of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was beginning to think that Sutton Lodge was finally getting to grips with my husband's care, but how wrong was I.
My husband passed away suddenly on 26th October 2022 after just three days of illness.
Day one - management sent for a GP but did not attend, diagnosed over the phone with a chest infection,
antibiotics issued, but still not received the late evening, why didn't management chase them up?
Day two - A GP called again and actually attended, but by this time, he was very ill.
Day three - management was very attentive and couldn't do enough, and my husband was comfortable but passed away that evening, Wednesday 26th October 2022.
I want answers from management as to why I was not told he had had a bad reaction to being given the Covid Booster and the Flu injection together. Why were his belongings not itemised, items missing etc.
Why have I not heard a word from management since the day he passed - how caring is that.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Carol. We are so sorry for your loss. We are sorry that you feel that the service provided did not meet your expectations. We would welcome the opportunity to discuss the sequence of events you stated above in detail at your convenience. Our home manager has indeed tried to contact you following the death of your husband and a sympathy card was sent.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Sutton Hall & Sutton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Sutton Hall & Sutton Lodge is calculated as follows: ( (80 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 140 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Hall & Sutton Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Sutton Hall & Sutton Lodge

What types of Care is Sutton Hall & Sutton Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Hall & Sutton Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sutton Hall & Sutton Lodge have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Hall & Sutton Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Hall & Sutton Lodge to the centre of Keighley?

3.7 mile(s) as the crow flies, distance by road may be significantly further.