Sutton Hall & Sutton Lodge

Cornmill Walk, off Sutton Lane, Sutton in Craven, Keighley BD20 7EN
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9.5 48 Reviews
  • Sutton Hall & Sutton Lodge, Keighley
Sutton Hall and Lodge care home in Sutton in Craven, North Yorkshire offers residents a welcoming home.   

Located a 10 minute journey from the two nearest town centres of Skipton and Keighley, the care home has 60 en-suite bedrooms.

Caring, trained staff give individualised care and champion independence and personal choice.

Sutton Hall and lodge team members encourage residents to socialise and participate in a variety of activities, offered on a daily basis.

Chefs prepare comforting, nutritious tasty meals, while catering to dietary requirements.

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Care Provided by Sutton Hall & Sutton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Allatt (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Hall & Sutton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £970
    • Self-Funded Residential Dementia Care from £1,025
    • RESPITE Self-Funded Residential Care from £970
    • RESPITE Self-Funded Residential Dementia Care from £1,025
  • (these prices are only a guideline, please contact Sutton Hall & Sutton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Sutton Hall & Sutton Lodge Reviews (48)

Total of 48, showing 21-40
9.5

Sutton Hall & Sutton Lodge has a Review Score of 9.5 (9.529) out of 10, based on 12 reviews in the last 2 years. Over all time Sutton Hall & Sutton Lodge has 48 reviews.

Overall Experience

  • 23
  • 18
  • 5
  • 1
  • 1

Date Published

48
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2
12
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Review from C P (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Sutton Hall & Sutton Lodge in August 2022 from another nursing home where she had, in my opinion, not been cared for, resulting in a decline in her health. Since moving, she is eating and drinking, which she was not doing and has put weight on and is looking much healthier. They have
worked with her, and she is now going to the day room and joining in the activities.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and we are delighted that she has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Sutton Hall & Lodge colleagues.


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Review from Kate T (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has dementia and was living very remotely before arriving at Sutton Lodge. Staff have worked tirelessly to accommodate her, and she has settled so well. Some behaviours have been hard work, but the staff and management have been nothing but kind and supportive. I've been in many care homes through
work, and I can't praise the staff highly enough here - well done!

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Kate, many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and we are delighted she has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Sutton family.


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Review from P T (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with my mum generally at Sutton. However, there are a few niggly things which would be good to iron out. All staff are very helpful. Mum's room doesn't seem very clean most weeks, and her washing doesn't get done as regularly as I would expect.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for your Mum. Your points are noted, and I will raise them with the team at Sutton Hall & Lodge to respond.


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Review from Frederick R (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Post-Covid lockdowns, the home is working extremely hard to recover and is managing to provide greatly appreciated care to Mum. The staff are excellent. Mum's condition can be very difficult at times, but she is well cared for.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Frederick, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Sutton Hall & Lodge.


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Review from Jonathan C (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care home. My dad is settling well. I am pleased an individual care package has been put together. Nothing seems too much for any of the staff.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Jonathan, many thanks for taking the time to review our home. It is our pleasure to care for your Dad and are delighted at how well he is settling in. Your kind words are appreciated and I will of course pass them on to the manager and the colleagues at Sutton Hall.


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Review from Bernadette W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at the home for two years now. During this time, the management has improved. The manager and staff are friendly and approachable. Communication throughout the pandemic has been excellent. The staff are doing a good job but require more help and resources. The group need to invest more
to help the manager and staff continue the improvement. Finance is required for decoration and improved outside areas.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Bernadette, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, your comments are noted and indeed we already have works planned for Sutton Hall later in the year. Your kind words are greatly appreciated and I will of course pass them on to Vicky and the colleagues at the home.


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Review from Graham R (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Things are improving since my mother first arrived back in April, but a long way to go before I am happy for my mother's well-being in health and cleanliness, physically and in clothing. More staff is required to a level of one carer to two or three residents. The food is ok, could be much better, and
residents do need more help with eating when they were injured.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service . In response to the points raised, the staffing levels at the home are always relevant and based upon the number of residents in the home and is monitored daily and adjusted accordingly in order that everyone is cared for appropriately and safely .
I will of course pass on your comments to the Home Manager who would welcome the opportunity to discuss further any concerns you may have .


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Review from Sara K (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an enlightening experience; Mum visited Sutton Hall for respite care whilst myself and my husband had a long-needed holiday.
Mum was extremely anxious and didn't want to go, but immediately upon arrival, we were both welcomed, put at ease and had everything explained to us. On previous respite
visits to another care home in the area, Mum has stayed in her room and has not been willing to participate in social activities.
However, at Sutton Hall, she was gently encouraged to go to the lounge immediately, and during her stay there, she has enjoyed multiple activities, including a Queens Jubilee Party and bingo to mention but a few.
We received a positive update from the management to reassure us that Mum had settled in well and was chatting with other residents. This was lovely to hear as she is housebound and does not leave her bedroom at home (she lives with us).
She is happy to return, which gives us peace of mind about taking another holiday this year (we were waiting 3 years for this one!).

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Sara, many thanks for taking the time to review our home. It was pleasure to care for your Mum and are delighted at how she settled in and you enjpyed your holiday with peace of mind. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleague at Sutton Hall.


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Review from M P (Sister-in-law of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been visiting my relation for over six years since she came to Sutton Hall. I was very pleased with the care she received for a number of years. Then, the management of the home changed, and since then, and Covid, the carers have been overworked, underpaid and are not always giving the proper
care. My relative's treatment eg, answering her bell to be taken to the toilet etc, has been unsatisfactory. I realise that staff are under a lot of pressure. I think the management needs to take a more active part.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. In answer to your points raised, the staffing at the home is more than adequate for the number of residents and is monitored daily and adjusted accordingly in order that everyone is cared for appropriately and kept safe. Room Call bells are monitored 24/7 and are answered as soon as possible. It has been our pleasure to care for your relation for the past six years and we are sorry that you believe that our service hasn’t met your expectations and would welcome a discussion at home level in order that we can further alleviate any issues you believe there may be.


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Review from Valerie L (Wife of Resident) assisted by family/friend published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff both helpful and friendly. We were treated with consideration and care. Attention was always given as to when we required help and comforts of any kind.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Valerie, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to all the colleagues at Sutton Hall.


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Review from J B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The need to have Dad cared for away from home was hard for the family to cope with. However, Sutton Hall has been supportive throughout.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. All feedback is greatly appreciated and allows us to continually develop our service. I will of course pass on your kind comments to the manager and the team at Sutton Hall .


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Review from Angela H (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Improved greatly in the last few months.
The staff upstairs are more patient with residents.

Reply from Paul Millar, Marketing Manager at Sutton Hall & Sutton Lodge

Dear Angela, many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. I will, of course, pass on your kind comments to the team at Southlands.


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Review from Craig J (Son of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum from a previous care home into Sutton Hall & Lodge on the recommendation of a friend. It’s proved to be a fantastic decision. All the staff are all pleasant, caring and attentive. They’ve kept me informed of the changing procedures for visiting during the pandemic, and I have no hesitation
in recommending Sutton Hall & Lodge if you are thinking of a care home for a family member.

Reply from Vicky Thompson, Home Manager at Sutton Hall & Sutton Lodge

Thank you for your kind words, which we will share with our team. We appreciate your support throughout difficult times and are happy to read such a lovely review.


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Review from Steve F (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To all the staff at Burlington care, I would like to personally thank the team who looked after my father. Although it was a dreadful time to be in the care home because of the crewel lockdown you tried your best to comfort him and make his stay a nice one, those few who went above and beyond their
roles to keep him amused. In these bad times, the staff will forever be in our hearts and his. We are going through a very difficult time but I’m sure it will ease with time. Thank you and every best wish.

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Review from Judith H (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Sutton Lodge because of inadequacies in a previous nursing home and have been very impressed with the care my mum has received. I have visited many care homes and Sutton Lodge is far superior to any I have visited. The reception team are welcoming and involved with residents, very
very understanding and willing to listen, advise and help. The nursing staff are excellent and carers are brilliant. This home is great and throughout COVID they have been amazing! So glad my mum is there!

Reply from Lance Tipper, Home Manager at Sutton Hall & Sutton Lodge

Thank you for the kind review of Sutton Hall and Lodge.


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Review from Sally G (Wife of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives excellent care in this home. Although I've not been allowed to go inside it due to the Covid situation, the staff have understood how difficult it is for relatives at this time and I have been able to see my husband via Skype, through the window and, on occasions outside. From
what I can tell it is a well-run home, with a pleasant airy environment and compassionate, well-trained staff.

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Review from Chris M (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to each and every one of your staff for the help and kindness you gave to my Dad during his stay with you.
You make an amazing difference to people's lives, not only your residents but also their immediate family and we very much appreciate it.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you for your lovely review. It is wonderful to hear that our staff are able to help you in any way that they can.


Kind Regards,
Care Home Manager


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Review from Patricia A (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management all excellent and do their very best for everyone in there, even when short staffed. All very friendly, helpful, which means a lot. So thank you to you all and keep up the good work.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. I’m delighted to hear such lovely feedback about both the staff and the home. Kind regards, Care Home Manager


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Review from Eileen C (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives all the help and the staff are excellent.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you so much for rating our home ‘Excellent’ across the board. It is wonderful to hear that our hard working staff are able to do everything that your mum requires. Once again, thank you.

Kind Regards,
Susan Green


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Review from B C (Husband of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been well looked after in this nursing home. I visit him most days as I live nearby. I am always kept informed regarding his care or any more difficult incidents such as falls or infections.
The staff are friendly, kind and helpful and generally deal effectively with his complex needs.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you for taking the time to leave us such a lovely review. I'm delighted to hear that you are happy with our standard of care.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Sutton Hall & Sutton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Sutton Hall & Sutton Lodge is calculated as follows: ( (80 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 140 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Hall & Sutton Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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