Sycamore Hall Care Home

Kearsley Road, Ripon HG4 2SG
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9.2 17 Reviews
  • Sycamore Hall Care Home, Ripon
Sycamore Hall has a reputation for providing very high standards of care for residents who have a wide and varied range of care needs within the dementia spectrum. The manager and staff aim to improve or maintain the quality of daily life for all residents, whatever their needs.

The home employs experienced registered nurses and care assistants, who are supported with their professional development with further training.

Carers are fully trained to care for people whilst supporting independence, dignity and privacy, and encourage participation in activities and events.

It is important to the Home that residents feel at home, respected and enjoy an atmosphere ideal for social and emotional needs.

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Care Provided by Sycamore Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ewelina Sosnowska (Home Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Sycamore Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,239
    • Self-Funded Residential Dementia Care from £1,558
    • Self-Funded Nursing Care from £1,287
    • Self-Funded Nursing Dementia Care from £1,558
    • RESPITE Self-Funded Residential Care from £1,287
    • RESPITE Self-Funded Residential Dementia Care from £1,287
    • RESPITE Self-Funded Nursing Care from £1,558
    • RESPITE Self-Funded Nursing Dementia Care from £1,558

  • The home does not charge any top-ups on local authority or self-funded fees.
    The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact Sycamore Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends always welcome.


  • Parking

  • There is ample parking space available at the front of the building.


Sycamore Hall Care Home Reviews (17)

9.2

Sycamore Hall Care Home has a Review Score of 9.2 (9.157) out of 10, based on 7 reviews in the last 2 years. Over all time Sycamore Hall Care Home has 17 reviews.

Overall Experience

  • 12
  • 4
  • 0
  • 1
  • 0

Date Published

17
4
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10

Review from C G (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Sycamore firstly as a respite but due to health circumstances remained there full-time. I cannot thank them enough for the care they give, the staff are amazing and the activities they offer really do make a difference. I would highly recommend Sycamore Hall to anyone.

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Review from V A (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to enjoy the activities.
I can contact anyone about anything freely and without prejudice which is so much appreciated and everyone takes time even when they are extremely busy to help and advise.
Mum talks about the food being repetitive and can be quite negative this may be something to
look into from an exploratory perspective going forward.
Overall I am 100% satisfied, the care is fabulous the facilities are clean warm and welcoming and we the family feel "at home" when we visit.

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Review from Leah P (Granddaughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran really did not want to go into a home so we were worried but she settled in so quickly and didn't take long before she told us she didn't want to leave! Friendships are encouraged and supported which made a massive difference to her. She seems to have the freedom to do what she wants when she wants.
You guys have so many activities and I love seeing pictures of her on social media playing games or meeting certain impersonators and looking so happy.
And a massive thank you to a certain staff member who was able to support Gran in attending my wedding last year. It was really important to me that she could attend, but only if it wouldn't cause her distress and she and the home made that happen for us all when they totally didn't have to put in all that effort.

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Review from V H (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Sycamore for 8 years. She received 1st class care during the whole time there. I have never ever had any concerns. The staff, down to every last one of them, are the most caring and loving people. I believe Mum had the very best care possible. A really lovely place, I would highly
recommend.

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Review from Doreen D (Wife of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Sycamore Hall Care Home a lovely place to be, they care for my husband with care and understanding.

Reply from Ewelina Sosnowska, Home Manager at Sycamore Hall Care Home

Thank you for your fantastic review of our home, it is much appreciated. We will share your kind words with our team as they will be over the moon. Kindest regards.


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Review from P M (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for at Sycamore Hall for around 18 months and throughout that time, has experienced nothing other than love, care and attention of the highest order.
The staff are accommodating in all areas and are superb in not only taking care of Mum but in equal measure look after us when visiting
- nothing is too much trouble.
Sadly, in recent weeks, Mum's health has significantly declined and this has only enhanced it seems the care that the staff want to provide, in what may be the latter stages of Mum's life.
Again, I cannot overstate how wonderful everyone at Sycamore Hall are - my grateful thanks.

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Review from C G (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent all of every day with my mother for a month. I was able to observe the overall care and tenderness with which my mother was treated, along with a general unstated respect for the individual. Her last few days were managed professionally and with great care and attention, and the manner of telling
me that she had died (3.30 am) was very discreet. The whole team are to be (and were) commended for their dedication, stamina, sensitivity and loving care.

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Review from Susan W (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received at the Sycamore was excellent. He was treated with respect and dignity at all times. The staff were very caring, and nothing was too much trouble. Myself and my family were made very welcome, and we were kept well informed of every aspect of our father's care. His room was
spotlessly clean and warm. We would like to take this opportunity to give a very big thank you to the staff. We would 100% recommend the Sycamore to anyone looking for care.

Reply from Ewelina Sosnowska, Home Manager at Sycamore Hall Care Home

Thank you for taking the time to review our home. It was a pleasure to care for your dad and to interact with you and your family. Your comments are much appreciated, and we will make sure to share them with the staff team. Wishing you all of the best always.


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Review from A M (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to a residential home in 2021, but following a period in the hospital, her needs changed, and she was unable to return to the same home. Fortunately, the family found Sycamore Hall Care Home, which has proved to be an excellent choice.
The management and staff are exceptional. I cannot thank
them enough for the care they give our mum. We know she is well looked after and is receiving the best possible help, attention and assistance. The staff really care, and it shows. The home is in a very peaceful area and is purpose-built with excellent facilities and rooms of a high standard.

Reply from Ewelina Sosnowska, Home Manager at Sycamore Hall Care Home

Thank you for your review of our home. It's wonderful to read how happy you are with Mum's care. We will share the review with our staff team, as I know that they will be delighted to read your kind words. Take care and keep safe.


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Review from Teresa B (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here in September 2018 after a spell in hospital and assessment that her care needs had changed and therefore needed to be in an EMI registered home.
The layout of Sycamore Hall, size of rooms, access to the garden area and music playing in the canteen area, all give the home a relaxed feel
which suits mum, as she is free to walk around etc. The staff have been excellent in settling her, genuinely caring, affectionate and good-humoured.

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Review from M F (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after. He's always happy when I visit him, the staff are always friendly and always happy to help in any way. My father has settled really well in the few months he's been here.

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Review from Martyn A (Partner of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and caring and helpful.

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Review from D H (Husband of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is one of the best I have visited. The care is excellent, but it's the people and staff that make it so nice.

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Review from Karen S (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my mother came to Sycamore Hall, we were all made very welcome.
The manager and staff are extremely professional and compassionate and go to great lengths making the resident and visiting family members comfortable.

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Review from C J (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seen huge changes in the home over past three years since father was admitted with Alzheimer’s.
Great new Manager. She excellently manages the most caring, cheerful, friendly, yet professional team you could wish for to look after a loved one. I am informed of all aspects of care and changes on a
regular basis and his reviews are excellently documented and very thorough now. I know dad is in safe hands that cater for all his needs ( he is not easy!)
The staff are truly ‘angels ‘ and have my greatest respect. I don’t know what I would have done without all their support. They all are amazing.

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Review from Susan J (Daughter of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the best care homes I have experience of. The staff are very good and kind, and generous with their time.

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Review from A D (Friend of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I have visited this home every week for at least 18 months. I have found staff to be generally very helpful and caring. However, staffing levels are far too low considering there are about 30+ residents with advanced dementia and high care needs. Many requiring hoisting for bathing and feeding at mealtimes,
are in incontinence pads, frequently soiling etc etc. On 22/10/16 PM there was a shift manager and 2 other staff members, one being downstairs showing people around. Wish to say that staffing levels are too low, more please.

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Current Review Score: 9.2 (9.157)

Overview of Review Score

The Review Score of 9.2 (9.157) out of 10 for Sycamore Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Sycamore Hall Care Home is calculated as follows: ( (75 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.265 Points relating to the number of positive Reviews for Sycamore Hall Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 7 Positive Reviews ÷ 12.4 = 0.565

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Ewelina Sosnowska

Job Title: Home Manager

Joined: 2004

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Ewelina has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Ewelina uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Ewelina said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Sycamore Hall, Ewelina would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Sycamore Hall Care Home

What types of Care is Sycamore Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sycamore Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sycamore Hall Care Home have?

There are 54 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Sycamore Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore Hall Care Home to the centre of Ripon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.