Peacock Manor Nursing Home

Brotes Lane, Whixley, Green Hammerton, York YO26 8BA
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9.8 37 Reviews
  • Peacock Manor Nursing Home, York
Peacock Manor Nursing Home, located in Whixley, York, provides comprehensive care services, including 24/7 residential support, elderly care, end-of-life care, respite care, general nursing care, and specialised Dementia care for individuals with challenging behaviours.

Nestled within tranquil and mature gardens, the care home features a spacious outdoor seating area where residents can enjoy the fresh air. WiFi access is available throughout the property, ensuring connectivity for all residents. The lounge and dining spaces are meticulously maintained, and there are designated quiet areas for relaxation.

The team is committed to treating all individuals in their care with dignity and respect, tailoring the environment to meet their specific needs. Their philosophy emphasises that the home belongs to the residents, and the staff consider themselves their guests. Each resident is encouraged to maintain their independence to the fullest extent possible. The primary focus is to deliver exceptional care, complemented by the necessary facilities and amenities to enhance residents' quality of life.

Peacock Manor features well-equipped kitchens that serve fresh, nutritious meals daily. Most rooms are furnished with a television and an emergency call system as standard. Residents benefit from weekly visits from a doctor and continuous support from skilled nursing staff. All services are customisable to address the unique requirements of each resident.

There is a variety of daily activities at the care home, inviting participation from residents, families, professionals, and the local community. Additionally, they host monthly events at Peacock Manor for residents, staff, and families to foster a sense of community.

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Care Provided by Peacock Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Tancred Hall Care Centre
  • Person in charge
  • Arun Varghese (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (14)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Peacock Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,600 – £1,800
    • Self-Funded Nursing Dementia Care £1,600 – £1,800
  • (these prices are only a guideline, please contact Peacock Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open for visiting


  • Parking

  • Care home private parking. Car owners responsible for their own belongings. CCTV in place.


Peacock Manor Nursing Home Reviews (37)

Total of 37, showing 21-37
9.8

Peacock Manor Nursing Home has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years. Over all time Peacock Manor Nursing Home has 37 reviews.

Overall Experience

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Review from Cat B (Granddaughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peacock Manor has taken amazing care of my grandmother for the last year. All of the staff have gone out of their way to ensure she is well looked after and feels safe in her surroundings. It makes such a difference knowing she is so well looked after.

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Review from Karen H (Sister of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is very welcoming. I visit it every month to see my brother, the staff are attentive and spend time with him whenever they can. He is much better since being admitted to a care home. They provide healthy and nutritious food and they also provide coffee to us visitors. They keep them
entertained by holding different events such as bingo and games. Overall this is a wonderful home where there is a sense of belonging, would definitely recommend.

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Review from I S (Son of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother recently passed away after a year in care at Peacock Manor Nursing Home. We are very grateful to all the staff who looked after Mum during her time there. She was well cared for with sensitivity, respect and dignity. Visits were well-managed, providing a relaxed atmosphere to meet with Mum
whilst always taking into account coronavirus restrictions. Mum was happy and comfortable at Peacock Manor. Thank you.

Reply from Arun Varghese, Manager at Peacock Manor Nursing Home

Thanks ever so much for the kind review. Hope you all well. Mom will be missed by all of us.
Take care.
I will convey the review to the care team.
Thanks again.


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Review from Liz D (Niece of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We like to thank the management and staff at Peacock Manor on behalf of our family for the care and dedication they gave to our aunt while she was with them following a serious illness. The care they gave was compassionate to both ourselves and our aunt and allowed her to pass away with the utmost dignity
in comfortable surroundings after a long illness. We felt totally at ease and confident at all times that she was receiving the best care from all the staff that always went beyond mark while giving us support to deal with the obvious outcome for our mum. When she finally passed away we visited her to find they had arranged her with flowers in her hands, and the final goodbye was something nice to remember after the distress of the weeks before at last, she was at peace.
The staff can only be described as caring.


Special thanks to the caring staff, we will never forget their kindness.


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Review from Janet O (Wife of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband was admitted to Peacock Manor in January we had been in a crisis situation for a few weeks. The nursing home was the best possible place for him to be as he needed more care and attention than he could receive in a care home. From the moment we stepped through the door I could feel the
friendly atmosphere, care and consideration for my husband with Alzheimer's, and myself. The communication with the staff was excellent, they always rang to tell me when the GP had seen my husband and we discussed his end of life care when that period approached. Although he deteriorated quickly due to dementia and increasing frailty, I was confident that he had the best care from staff who really did care about him and treated him with respect and kindness. He was only there for five weeks, but I would not hesitate to recommend Peacock Manor.

Reply from Arun Varghese, Manager at Peacock Manor Nursing Home

Thank you so much for the review. The experience of care that you felt with us makes us honoured and we will update the care team about the review.
Thanks again and stay safe.


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Review from Dorothy T (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very beginning, we have been treated with help and concern. A very warm and friendly atmosphere. The concern for residents is very obvious and leaves me feeling my husband is looked after as well I could myself. I have complete confidence he is getting the best treatment. As my husband became
a resident during lockdown, I cannot comment on the building as we are not allowed in yet.

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Review from D S (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was in Peacock Manor for a number of years. During that time the Care Home team supported my mum and gave her the best of care, as she went through changing mental and physical behaviours mostly due to dementia and of course old age. In all that time, I was comforted to know that my mum had
the best of care from all the team including the supervisory and management. The owners have invested time and money to improve the quality of the residents' surroundings which I was grateful for. My mum was at times a challenging resident in her early years there but this did not mean that the quality of care was affected. The level of patience and professionalism by the team has always been positive and supportive.

Reply from The Manager, Manager at Peacock Manor Nursing Home

Thanks for your valuable response, I will feedback your review to the care team.


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Review from S F (Son of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last months here and throughout he was treated with dignity and respect by all the staff. On top of my father's condition, Covid-19 meant we couldn't visit yet your carers went our of their way to enable phone calls and correspondence so we could reach out to him. We were kept informed
at all times of dad's condition and I know everything was done that could be done to help dad adjust to both his condition and his new home and this was very important to all his family.

Reply from Arun Varghese, Manager at Peacock Manor Nursing Home

Thank you for your kind feedback, I will relay these to the team.


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Review from Mandy S (Goddaughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tancred Hall care home is the perfect place for my Uncle to live. We know that he is well cared for 24/7 by the fantastic team of staff. We are always informed straight away with anything related to my Uncle, and always know that things are dealt with immediately. A big thank you to everyone at Tancred
for keeping everyone safe during this difficult time, you are all amazing and doing a brilliant job as always. Thank you from all my family.

Reply from Arun V, Manager at Peacock Manor Nursing Home

Thanks for the review, it is such an honour to receive praise for our care team. I will relay the review to our care team. Thanks and stay safe.


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Review from Michael C (Husband of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has improved the way my wife is looked after. There are many changes I can see. I was able to visit my wife by keeping some distance. I was given a mask before I could see her. She looks good, am seeing her after a good 3 months, they look after her well. They did tests and don't have COVID
which is good news, well done.

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Review from S S (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We thank the team at the care home for looking after mom during her last days of life. They made sure a priest visited mom which was a big relief for us. We were allowed to visit mom during this stressful time and she was well looked after.
Mom looked peaceful and calm.
All praises to the staff
at Tancred. Thanks again for looking after mom so well.

Reply from Arun Varghese, Manager at Peacock Manor Nursing Home

Thanks for the response. I will relay the feedback to the team.
Thanks again.


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Review from S S (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was looked after well and the staff were kind to update me always.
He was there for a small period of time but we were happy with the level of care he received. Nurses are brilliant that they contacted us when there were changes.

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Review from Karen R (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t praise the support the staff here give both Mum and our family enough. Not seen my mum so relaxed and happy in years.
I call to see how she is each day so I can then report it back to Dad who misses her terribly. They always have little extras to tell me when they can.
Saw her today (through
glass) and the difference was great. She looks better now than she has in years.

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Review from M S (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last year, there have been many changes in management and staff. However, this seems to be settling down. When settling our member into the room, nothing was too much trouble. The handyman was more than willing to help in making it homely with familiar pictures. The clinical lead is amazing.
There are some lovely staff, some permanent and some agency which I believe they are recruiting more permanent. There seems to be more training happening for staff which is ongoing. This is positive.

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Review from C L (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has improved dramatically over the last 2 years. More consistency of a long term manager would be good. It is clear that the management and owners are trying hard in what is a difficult sector.

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Review from Stephanie R (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best home my relation has been in. The staff could not be more caring towards my family member. The new manager is wonderful and very attentive to the needs of my relation after my relation had been in hospital for a few months due to another care facility not doing their job correctly.
Tancred Hall became a Godsend for my relation and myself. I now have peace of mind knowing my relation is clean, cared for, well fed and the staff go out there way for you. A wonderful place, I highly recommend. Thank you to all the staff.

Reply from Arun Varghese, Manager at Peacock Manor Nursing Home

Thank you so much for your kind review, I will feedback your response to the care team.


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Review from J W (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. Looked after my mother as well as anyone could.

Reply from Arun Varghese (Manager), Manager at Peacock Manor Nursing Home

Thanks for the response and I will feedback your kind review to our care team.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Peacock Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Peacock Manor Nursing Home is calculated as follows: ( (181 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 224 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Peacock Manor Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Arun

Arun Varghese

Job Title: Home Manager, RGN

Joined: 2019

Arun has many years experience in the care industry. He is a registered general nurse with passion in person-centred care and clinical governance. To deliver the highest quality evidence-based care is his key expertise.
He is also a train the trainer for clinical skills, MAPA- CPI and mandatory courses.


Elizabeth

Elizabeth Corser

Job Title: Clinical Lead, RMN

Joined: 2018

Liz has many years of experience in care and she is a registered mental health nurse. She is fondly loved by our Families, residents and staff. She has interests in Dementia and End of Life care.


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Sarah Astbury

Job Title: Activities Coordindator

Joined: 2022

Sally is our activities coordinator who always goes the extra mile to ensure there is always something ongoing activities-wise and organises events at the care home. She offers instrumental support to our residents and families alike.


Paula

Paula Bramley

Job Title: Head Chef

Joined: 2008

Paula is our head chef and she is Level 3 food and safety trained. Her passion includes spending time with our residents and creating menu plans as they wish.