Barchester Thistle Hill Care Home

Thistle Hill, Knaresborough HG5 8LS
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9.6 61 Reviews
  • Barchester Thistle Hill Care Home, Knaresborough
Thistle Hill Care Home provides high-quality 24-hour nursing and specialist dementia care in its dedicated Memory Lane Community.

The home offers skilled care for younger people with physical disabilities, acquired brain injuries, and has close links with the Multiple Sclerosis Society.

The aim is to improve the quality of life for every resident by providing care in a safe and homely environment.

The team of highly qualified staff focus on the individual needs of residents using bespoke care plans, which are regularly reviewed.

This dedication can be seen across all aspects of life within the home, from cooking and hospitality to the social activities and events programme. Life at Thistle Hill is truly tailored to meet the variety of needs and interests of each resident.

The home is ideally situated on the edge of the Yorkshire Dales near the market town of Knaresborough and the spa town of Harrogate.

There are plenty of local amenities and visitors are always welcome, so why not call in and arrange a visit to see all that Thistle has to offer?

The home understands that looking for care can be a daunting process and are here to provide residents with the help and support needed.

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Care Provided by Barchester Thistle Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Scott (Manager)
  • Admission Criteria
    • Young disabled people 18-65/Elderly Frail/Dementia Care
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Barchester Thistle Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,871

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Thistle Hill Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Thistle Hill Care Home Reviews (61)

Total of 61, showing 1-20
9.6

Barchester Thistle Hill Care Home has a Review Score of 9.6 (9.632) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Thistle Hill Care Home has 61 reviews.

Overall Experience

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  • 13
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  • 0

Date Published

61
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5
16
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Review from C A (Daughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for in this delightful home since November 2021. The staff are extremely personable and caring and I have never had a single complaint or issue regarding my mother's care over the last, almost, three years. She is treated with dignity and respect. Barchester Thistle Hill Care
Home is a very well-run home, my emails are always responded to promptly and there is a warm and welcoming atmosphere on entering the home. I would have no hesitation recommending this home to others.

Reply from Jane Longstaff, On behalf of Thistle Hill at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A B (Niece of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Barchester Thistle Hill Care Home staff enough for all the their care, support and kindness they have given to our uncle. We have seen him come on leaps and bounds whilst in their care. They have given him 100% care and attention, its a shame he can't stay here. Thank you all so very
very much.

Reply from Jane Longstaff, On behalf of Thistle Hill at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M M (Friend of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So impressed with the carers yesterday and today. Kind, gentle and caring: the staff treated residents with respect and empathy. Great to see so many male carers as well.
I'm also aware that one carer spent her lunch break yesterday chatting with my partner's father who was distressed. How kind is
that?
Thank you.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, the staff will be pleased to hear this. We always try to support people who may be having a bad day and make their day a little better.


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Review from S H (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Barchester Thistle Hill Care Home from 2019 until June 2024 and celebrated her 100th birthday in their care. The care was excellent, especially during her final days. The staff on Ripley were like family and treated Mum like a family member.
Thistle Hill gardens are lovely and
peaceful with a wooded area to walk through next to open fields. Highly recommend and many thanks to the staff.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

It was a pleasure to care for Mum, what a lovely lady she was. Thank you for the kind words which I will pass on to the Ripley team.


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Review from Sarah M (Granddaughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was of great comfort to know that my grandfather was safe and cared for in the final months of his life. Thank you to all of the staff who helped him.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

It was a pleasure to care for your grandfather and I will pass your kind words on to the staff team.


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Review from Jonathan K (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had lived in the Home for nearly four years. Over the four years, Mum was well looked after and received a high standard of care. Sadly Mum passed away towards the end of February 2024.
She received excellent end-of-life care. On the day of her passing the staff were still able to connect with
Mum and tend to her needs.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words which I will pass onto the staff team. Mum was a pleasure to have and I am glad we were able to support her at the end of her life.


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Review from Emma B (Daughter-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Barchester Thistle Hill Care Home showed care and compassion.
They were all professional and friendly which helped to make this very traumatic time for the family a little easier.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, which I will share with the staff. I am glad we could make things a little easier for you.


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Review from Dudley B (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother never expected to need a care home, but an ultimately terminal illness changed that in April 2023. Thus Mum became a resident at Thistle Hill and I can only say that all the staff went above and beyond to make her stay as pleasant as possible. Nothing was too much trouble, including unusual
dietary requirements. She had a room overlooking the beautiful grounds and the bird feeders by her window were visited by a greater variety of wild birds than she had ever seen. There is a wonderful woodland walk in the extensive grounds that Mum enjoyed while she was well enough, particularly the cows in an adjacent field that reminded her of her childhood. When her care and nursing needs increased these were met superbly. Thistle Hill is a care home that is well managed with highly competent staff who really care. While Mum didn't particularly take part, there are a wide variety of social activities offered. Lastly, the basics such as cleaning and catering are excellent too.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

We welcome your positive feedback and I shall share it with the staff team. It was a pleasure to be able to care for your mother, she was an inspirational lady.


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Review from Robert M (Husband of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is situated in a nice country position.
I found the staff pleasant and knowledgable, and willing to help in many ways.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your comments. We are very fortunate to be in a lovely setting.
I will pass your kind comments on to the staff.


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Review from Emma S (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all the time my father was at Thistle Hill Care Home, I have been very happy with the care provided. Great communication with my mother if he needed medication. They always had an "open door" policy for family members, and the staff were so friendly and caring. Thank you all.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

We aim to have an open-door policy to maintain good communication. Thank you for your kind words, which I will share with the staff team.


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Review from M M (Brother of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for. When I visit he is always clean and well kept. The staff are friendly and caring. They have a good relationship with him and show patience and understanding at all times. Thank you to all of them.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, I will pass your comments onto the staff team.


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Review from Carol S (Niece of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received was outstanding. My aunt loved every minute of living at Thistle Hill. She loved all staff and she made some great friends too, loved all the activities and loved to join in. Nothing was too much trouble every staff member goes above and beyond in their roles. The food is fantastic
as we have sampled it many times. The warmth and friendliness when you walk into Thistle Hill are so lovely. In my aunties words, "It was walking into heaven". My aunt loved being there right till the end. I cannot thank everyone at Thistle enough for taking such good care of her. We will keep in touch and will be popping in to see everyone. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Craig H (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care and truly wonderful, dedicated staff and management. Everyone deserves praise for going above and beyond every single day, supporting my mum and making sure she is looked after and getting her the help she needs instantly when a doctor or hospital is needed for her health needs.
When I visit the care home, I feel the positive vibes straight away. So clean, welcoming, and loving. You feel so relaxed knowing your loved one, in my case, my mother, is so well loved and cared for. Thank you to every single member of the team who make this home highly recommended.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christine B (Niece of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt went to Thistle Hill Care Home for end-of-life care and sadly passed away quite quickly during her short stay. She received wonderful care and we could not have asked for more. All the staff I met were very kind and a real credit to the nursing home. I am so pleased that my aunt was able to
spend her last two weeks at Thistle Hill, rather than in a hospital bed. A bid thank you to all the lovely people who looked after my aunt and supported me at such a difficult time.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words. I am pleased we were able to make your aunt's last days at Thistle Hill Care Home comfortable.


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Review from Christine H (Wife of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very long hospital stay (my husband) where he refused to eat, the very first day at Thistle Hill Care Home he began again and never stopped until he left a month later! Lovely staff, kind and efficient, excellent food and a good atmosphere.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

I am happy your husband enjoyed the food at Thistle Hill Care Centre, and I will pass your kind words on to our chef. I hope your husband continues to keep well.


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Review from Benita T (Relative of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, skilled care in beautiful surroundings. The added magic is the multi-culture of the staff. The care home offers that essential human connection to those living there and their relatives. Our family member experienced end-of-life care that has enabled our family to be closer. We can't thank
you enough for the human touch alongside high standards in all aspects. Our loved on died peacefully with dignity and respect with support for the family too.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words which I will share with the staff.
A big part of our end-of-life care is to support families as well as our residents.


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Review from J B (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away in December, but the last few months that she spent in Thistle Hill were spent amongst very caring individuals. The level of care was very high, with frequent monitoring and contact. Mum talked very little in the months leading up to her death, but I think she spoke to the
staff more than she talked to me. The staff were very supportive of me and my brothers, as well as my mother and that, was really appreciated.
Of the 4 different care homes Mum had experienced in Harrogate, I would definitely recommend Thistle Hill for its compassion, care and understanding, much more so than some of the others.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Thistle Hill Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Michelle D (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad only spent 5 months with you but boy were they a fantastic few months. From the start he was made to feel like family and so were we, the staff are all wonderfully caring and went above and beyond to care for my dad right up to the end of his life and they even made that as pleasant an
experience as it can be. Sometimes dad wasn't easy to care for with his dementia but they always dealt with him with compassion and understanding.
The whole setting is so peaceful and has a lovely outside area which we could take dad out to on sunny days and the food is 5 stars, freshly baked cakes were a favourite of my dads.
This home has everything you need and what's great is they make you as the visitor feel like part of their family too, they let you visit whenever you need and kept us informed of all dad's issues and treatments.
I can not praise them all enough, thank you Thistle Hill I would highly recommend you to all.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments. Your dad was a pleasure to care for and I am pleased we could make his final journey as peaceful as possible.
I will pass your kind words onto the staff team, as they will appreciate your kindness.


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Review from L S (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only with you for a few months before he passed away. The care he received from your staff was outstanding, he was treated with care and compassion and nothing was too much trouble. I am very grateful for everything that your staff did for my dad over those few months he was with you, the
Father's Day celebration and Jubilee celebrations were well organised and led by your lovely activities coordinator.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words. I will pass this on to the staff team.
I am happy your dad enjoyed the celebrations with us.


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Review from V B (Wife of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, lovely staff.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, I will pass this on to our staff team.


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Barchester Thistle Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Barchester Thistle Hill Care Home is calculated as follows: ( (132 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 181 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.941 Points relating to the number of positive Reviews for Barchester Thistle Hill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 16 Positive Reviews ÷ 17 = 0.941

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Mandy

Mandy Scott

Job Title: General Manager

Hi, my name is Mandy and I am General Manager here at Thistle Hill. Welcome to our website!


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have more than 20 years of experience in the care sector and started my career working with people with learning disabilities. I have managed domiciliary care agencies as well as nursing dementia homes. I have also been an area manager for over 10 years bringing a wealth of experience to the home.


I look forward to welcoming you to our home.


Abey

Abey Joseph

Job Title: Home Deputy Manager

Joined: 2018

I trained as an adult nurse in India. I worked as a critical care nurse in the Middle East for 18 years before joining Thistle Hill in 2018.


Debbie

Debbie Hudson

Job Title: Home Administrator

Joined: 2018

Hi, my name is Debbie and I have been working at Thistle Hill since 2020 and started as a part-time admin assistant which I loved, however, the chance to become an administrator has recently arisen and I was appointed and started this position which is full-time in June. I am really enjoying my new position.


I like to spend my spare time with my family I have two grown-up daughters both of whom are nurses.


One of my daughters works here at Thistle Hill. I am a proud grandmother to two lovely granddaughters who are nine and two.


I like to travel when this is permitted and love Corfu in Greece where I have been on holiday for 15 years. I recently went to Las Vegas with my younger daughter, where we spent time exploring, and visited the Grand Canyon via helicopter flying over the Hoover Dam.


Ursula

Ursula Herbert

Job Title: Activities Coordinator

Joined: 2009

Hi, my name is Ursula and I am activities coordinator here at Thistle Hill. I have worked at Thistle Hill since 2009, working as an activities coordinator before joining the care team where I have spent the last few years.


The team have created a lovely culture within the home, we all work together to give our residents the best possible experience, we provide a stimulating and socially active environment, and we have an awareness of our residents' preferences, so we can deliver a person-centred programme to each and every resident, it is this knowledge and experience of the home which is helping me know what they like to do now. I have known some of the residents for many years!


Frequently Asked Questions about Barchester Thistle Hill Care Home

What types of Care is Barchester Thistle Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Thistle Hill Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Thistle Hill Care Home have?

There are 85 Single Rooms.

What are the Facilities & Services at Barchester Thistle Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Thistle Hill Care Home to the centre of Knaresborough?

1.1 mile(s) as the crow flies, distance by road may be significantly further.