Review from J L (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

Made both my parent's last year/months easy. Treated with care and dignity. Palliative care for my mum was outstanding, working closely with the NHS Palliative care team.
On a personal note, all front-facing, admin and management were a lovely friendly group of people I consider friends. Thank you

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments. We work hard to ensure that people have a dignified end-of-life journey.
I will pass your kind words on to the team.

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Review from C B (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience

My father-in-law received end-of-life care, and it couldn't have been better. He loved his garden and had a lovely view from his window of the grounds. The staff were excellent, and nothing was too much trouble. The only thing I didn't really agree with was being given this review to fill in on leaving

the care home just after my father-in-law had passed away; it would have been better to post it.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J S (Husband of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

My wife spent five months in Thistle Hill and was extremely well cared for, given her sometimes stubborn and erratic mental behaviour. She received good personal interaction with most staff members who became her friends and walk out to go home 28/02/22.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words; your wife was a pleasure to support.

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Review from J H (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

Lovely, clean room, patient staff, good meals.
Reception and management very helpful.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind comments; I will pass these on to the staff, who will appreciate your kind words.

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Review from Val S (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My mum spent the last 7-months of her life at Thistle Hill. I was nervous about her going there as I did not know the care home at all, and it was during the period of lockdowns, so I could not visit in advance. However, my nervousness was unfounded, and I found the home to be a bright, welcoming place

with caring staff. Mum had a lovely room. There did seem to be plenty of activities, though unfortunately, Mum's mental health had deteriorated to such an extent she would not always join in. Mum passed away in the home in November. The staff had always been so kind to Mum and to me, never more so than in those final days and hours. They treated her with dignity and as if she were their own family member. I will always be grateful to them.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Please accept our condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P L (Son of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with the quality of care being provided for my mother. All the staff at Thistle Hill are very committed and helpful, always put the resident first. They have kept going so well during the most difficult of times and I'm extremely grateful for their dedication, kindness and loyalty to the

home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A K (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

My dad was only with you for a little no more than 2 weeks before sadly passing away. During that time he received the best care we could have asked for. The staff were extremely comforting, kind, understanding and helpful and most of all caring. We as a family thank you. Also, the care and love you

showed to my mum was so lovely.
Thank you again.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, which I will pass on to the staff team. Not only are we here for our residents but we like to offer support and care to our relatives and visitors.

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Review from V G (Wife of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience

Thank you for the excellent care you gave to my husband during the short time he was with you. I am very grateful for all you did for him and the friendliness you showed me and my family. Thank you for everything.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words we enjoyed having him with us even if it was for a short time. I will pass your comments on to the staff team.

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Review from Aileen S (Partner of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

To write a review after the long months of Covid, it is extremely hard. Having been unable to visit for such a long time, but we came through, visits started again#, My partner isn't always fit for outdoor visits and getting a bedroom visit is at a premium. I only managed one a week re:- availability.

Until a member of staff came down with Covid and we're back to no visits again. When it comes to care I feel he is well looked after. A lovely job on refreshment at the home.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you, it has been a difficult time and we do try to get everyone at least one visit per week. As soon as we are able the home will reopen to visitors and we look forward to seeing everyone again.

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Review from Pippa W (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Very good service provided.
Dad seems quite happy, thank you.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words, I will pass this onto the team.

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Review from Helen R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mum, battling with Alzheimer's, spent the last 13 months of her life at Thistle Hill, Deighton unit, where the team looked after her with extraordinary care and dedication. Of course throughout this time they had to battle with the pandemic and the various restrictions that came with that, particularly

for families trying to see and be with their loved ones. The team were very supportive, as best they possibly could be, through these difficult times and I would really recommend them to anyone looking for a similar care setting.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words which I will pass onto the team on Deighton. It has been a difficult time for everyone and we are grateful for the support we have received from our families.

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Review from John T (Friend of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

I am a person who visits my friend weekly. We have found over the couple of years, the home gives absolute first class service to their patient and treats visitors with respect and understanding. A first-class nursing home in a lovely setting.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Dawn L (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

I visit my dad every week at Thistle Hill in a Covid safe environment. He always looks so well cared for and happy even though he misses us terribly. The staff are amazing to my dad and he loves them all. I can feel I could not be more thankful that York County Council found a place for my dad at Thistle

Hill, and I cannot recommend it highly enough. Thank you to all of the staff.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words. We are very happy to be welcoming visitors back into the home as we know the residents have missed their loved ones.

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Review from S W (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Thistle Hill for almost 2 years. He suffers from mixed dementia and after having a stroke, had to leave his previous care home. I have nothing but praise for the staff, who have looked after my husband with kindness, respect and understanding. The care they have given

him has been excellent, nothing is too much trouble. Although he is no longer able to join in the entertainment, there is plenty on offer - a brilliant job has been done in these strange times. I would have no hesitation in recommending Thistle Hill.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J M (Sister of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience

The staff are great and very helpful. I just wish there was more physio support to help my brother to walk again and get his arm moving and also more support to help him recover further from his brain damage. We can't wait until we can take him out again and give him a huggle.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J E (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience

The care that my father gets on a daily basis is excellent. Staff are supportive and caring and have been excellent during Covid-19. Our father is happy, and all his health and social needs are met. We cannot be more thankful for everything he experiences. This is a fabulous place for those with additional

needs to live. Our only gripe would be in relation to management.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Barbara B (Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience

This is a home from home. I am very happy here. The staff are kindness itself and nothing is too much trouble for them. I enjoy the food and every day here.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words I will of course pass these onto the staff team, they always appreciate compliments. One of our main aims is to make the home as homely as we can and we are pleased you find it a home from home.

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Review from C P (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

Thistle Hill and staff is a wonderful home for my dad, he has dementia and Parkinson's and he has come close to dying a couple of times, both times he has bounced back from the brink thanks to the excellent care provided. It's a really lovely home and I feel my dad is at peace here. The staff and management

are all really nice and polite at all times.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Emma F (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

Moving mum to Thistle Hill was the best decision we have made. She is so well cared for and all the staff are fantastic. We cannot fault them.
Since Covid-19 the staff have gone above and beyond to help my mum and us to still have contact with each other. The staff are coming in before their shift

starts to enable us to speak to mum saying it's not too much trouble and they just want to ensure all their residents are happy.
Thank you for all your hard work. It does not go unnoticed.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

Thank you for your kind words.
Everyone is working together through this difficult and uncertain time, and the staff are doing a fantastic job supporting the residents in making contact with relatives.

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Review from Gina F (Friend of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

I always found all of the staff friendly, helpful and most importantly very caring towards my friend, who had dementia and although a lovely lady, towards the end, could be a little difficult and rude to them. They were all well aware that this was the illness, not the real lady and treated her with

great patience and care. On her birthday they had a little celebration and persuaded her to have a shower and put on a smart dress. We brought wine and it was a lovely atmosphere.
My friend did not like the food but, having said that she did not like any food! It always looked very good to me.
Towards the end, during the COVID-19 pandemic, the staff made a special effort to organise FaceTime calls to me, which was a great comfort to both my friend and me.

Reply from Mandy Scott, General Manager at Barchester Thistle Hill Care Home

It was a real pleasure to look after this lady, she showed a lot of spirit and kept the staff on their toes. I am so pleased that you were able to facetime during a difficult time.

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Barchester Thistle Hill Care Home

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